Getting Started Guide…Exclaimer Signature Manager allows you to create great looking, professional...

Getting Started Guide

www.exclaimer.com

Contents

About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Signature Manager Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

How does it Work? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

But That’s Not All . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

And There’s More . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

LicensingInformation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Requirements for the Exclaimer Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Requirements for Client PCs (ExSync.exe) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Requirements for Outlook Web Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Installation Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

System Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

InstallationFileLocation(s) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

AdditionalSetupforDeployment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Downloading Signature Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

The Installation Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

First Use Configuration Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Command Line Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

RequiredPreparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

SupportedCommandLineOptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Uninstalling Signature Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Running the Uninstall Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Further Help & Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

ExclaimerSupport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Exclaimer Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Copyright Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

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ThisaimofthisguideistoprovideinformationaboutinstallingandconfiguringExclaimerSignatureManager.

Here, you can find out about system requirements, licensing,what changes occur on your systemwhenSignatureManagerisinstalledandtheinstallationprocessitself.

Installationdetailsareprovidedforastandardinstall(viaaninstallwizard)andfora‘silent’installonremoteservers(viathecommandprompt).HavinginstalledExclaimerSignatureManager,detailedhelpforallaspectsoftheapplicationisavailablefromthehelpmenu.

Ifyourequirefurtherinformation,pleaserefertotheFurtherHelp&Support sectiononpage25.

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About This Guide

Exclaimer Signature Managerallowsyoutocreategreatlooking,professionalsignaturescentrally(includingcompany branding, legal disclaimers and promotional content) for use in all email messages sent fromMicrosoft Outlook and Microsoft Outlook Web Access.

How does it Work?WithinExclaimerSignatureManager,asignatureisnotjustablockofcontactinformationforthemessagesender.Inthiscontext,asignatureiscomprisedofthreedistinctparts:

• Signature (business card content) • Campaign(sales/promotionalcontent) • Disclaimer(legal/corporatecontent)

Thesepartsaredefinedinseparatepolicieswhicharecombined(whengivencriteriaaremet)toformthefinalOutlooksignature.Apolicycanbethoughtofasasetofruleswhichareusedtocontrolhowsignaturesareappliedtoemailmessages.Itincludes:

• Thepolicy type (signature, campaign or disclaimer) • Thecircumstancesunderwhichthepolicyshouldbetriggered(usingconditions, exceptions, date range and next policyoptions) • Howthesignatureshouldbedeployed(Microsoft Outlook or Microsoft Outlook Web Access) • Signaturecontent(usingtemplates)

Youcancreateasmanypoliciesasrequired - forexample,youmightchoosetoapplydifferentcampaigncontentforeachdepartmentwithinyourorganization.Inthissituationyoucouldcreateonesignatureandonedisclaimerpolicyforallusers,butaseparatecampaignpolicyforeachdepartment.Similarly,someusersmaynotrequireanycampaignmaterial;thereforeyouwoulddefineasignaturewhereonlysignatureanddisclaimercontentareapplied.

When Exclaimer SignatureManager is installed and appropriate deployment options have been set, it isrunninginthebackgroundallofthetime.AnyneworupdatedsignaturesarecopiedtoacentraldeploymentfolderandthendeployedtoOutlookusersautomatically.So,whenauserchoosestocreateanewemailmessage(oriftheychoosetoreplyto/forwardamessage),theywillseeanyapplicablesignaturesintheirmessage.Ifmorethanonesignatureapplies,thelastoneprocessedwillbeusedbutuserscanright-click(onthesignature)toview/selectfromalistofadditionalsignatures.Ifrequired,userscanamendthecontentofa signature within their message.

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Signature Manager Overview

But That’s Not All...

ExclaimerSignatureManagerincludesalibraryofprofessionallydesignedsignature,campaignanddisclaimertemplateswhichcanbeusedas-is,orasastartpointforcreatingyourownversions.Templatesarecreatedandeditedusinganintuitivetemplateeditor,whichwillbefamiliartoanyonewhohasworkedwithMicrosoftOutlookorMicrosoftWord.

VersionsarecreatedinHTML,RTFandPlainTextformats,withaninstantpreviewfeaturesoyoucanseehowyourtemplatewillbedisplayedinemailmessages,ataglance.Withtheabilitytoincludetables,images,RSSfeedsanddynamicActiveDirectoryfields,youcanbeascreativeasyouwanttobe.

And There’s More...

AkeybenefitofusingExclaimer Signature Manager istheabilitytoapplysmart,sophisticatedsignaturesthroughoutyourorganization,helpingtocreateaprofessional,consistentbrandimage.Butwhathappensifusersdefinetheirownsignatureslocally,usingstandardoptionsinMicrosoftOutlook?

Exclaimer Signature Manager allows you to control Outlook mail format settingsforalluserssothateverynew,repliedorforwardedemailcomplieswithyourorganization’shousestyle.ThisisachievedwithOutlook mail formatpolicies;withthistypeofpolicyyoucancontrol:

• Messageformatoptions-controlthedefaultformatformessagecompositionandpreferred

editors to be used.

• Messagefontoptions-enforceyourorganization’shousestylebyspecifyingdefaultfontsettings

tobeusedfornewmessages,togetherwithreplies,forwardedmessagesandplaintextemail.

• GeneralOutlookoptions-choosewhetheranysignaturesorstationerythatausermighthaveset

locallyareretainedoroverwrittenbyExclaimer Signature Manager.

Havingdefinedyourtemplatesandpolicies,there’snoneedtoworryaboutcomplicatedtestingprocesses,since Exclaimer Signature Manager includes an intuitivepolicy testerwhich simulates the generationofsignaturesforgivenOutlookusers,soyoucanquicklyseeifpoliciesaredefinedcorrectly.

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OuraimistogetyouworkingwithExclaimersoftwareasquicklyaspossible,withminimalrestrictions.Assuch,wehaveimplementedaflexiblelicensingpolicy.

IfyouhaveinstalledExclaimersoftwareforthefirsttime,youcanuseitforfive days without any form of registration.

Afterfivedays,youwillbepromptedtoregisterinordertocontinuetriallingthesoftwarefreeofchargeforafurther30days.Duringthetrialperiod,allsignaturesareappendedwiththefollowingtext:

This Signature was created by Exclaimer Signature Manager.

Thistextisonlyaddedwhensignaturesaregeneratedwithinthetrialperiod;oncethelicenseisactivatedthemessageisremoved.

Havingcompletedthistrial,youcaneither:

• PurchasetheproductfromtheExclaimer website (http://www.exclaimer.co.uk/signature-manager)

orbycontactingtheExclaimer sales team (sales@exclaimer.com).

• ContacttheExclaimer sales team to extend your trial

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Licensing

HavinginstalledExclaimerSignatureManager,licensinginformationandoptionscanbefoundonthelicensing tab within the Exclaimer Console.

YoucanaccessthisbyselectingtheExclaimer branch of the console tree and clicking the licensing tab, or by selectinglicensing from the actionspane:

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Licensing Information

Systemrequirementsforhardwareandsoftwarearesummarizedinthefollowingsections.

Requirements for the Exclaimer Console

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System Requirements

Component Minimum Requirements Recommended Requirements

CPU x86 or x64 architecture-based computer.IntelItaniumfamilyIA64processorarenotsupported.

x86 or x64 architecture-based computer.IntelItaniumfamilyIA64processorarenotsupported.

Memory 2GB 4GB

DiskSpace 350MB 500MB

ScreenResolution 1024x768pixels 1152 x 864 or higher

Hardware

Component Minimum Requirements

OperatingSystem • WindowsServer2003x86(includingallservicepacklevels).• WindowsServer2003R2x86andx64(includingallservicepacklevels).• WindowsServer2008x86andx64(includingallservicepacklevels).• WindowsServer2008R2(includingallservicepacklevels).• WindowsServer2012.• WindowsSmallBusinessServer2003.• WindowsSmallBusinessServer2008.• WindowsSmallBusinessServer2011.• WindowsXPx86andx64(includingallservicepacklevels).• WindowsVistax86andx64(includingallservicepacklevels).• Windows7x86andx64(includingallservicepacklevels).• Windows8x86andx64.

Microsoft.NETFramework Microsoft.NetFramework2.0andabove.

ActiveDirectory DomainandForestfunctionallevelofWindowsServer2003andabove.

Software

Requirements for Client PCs (ExSync.exe)

Requirements for Outlook Web AccessIfyouwishtoupdateOutlook Web Access (OWA) signatures, the machine used for the Exclaimer Signature Managerinstallationshouldbeoneofthefollowing:

• AdedicatedmachinewithMicrosoft Outlook installed

• AmachinewiththeExchange Management Console installed

• AnExchange 2003server

• AnExchange 2007serverwithMAPI Client and Collaboration Data Objects installed

• AnExchange 2010serverwithMAPI Client and Collaboration Data Objects 1.2.1version

6.5.8165.0oraboveinstalled

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Component Minimum Requirements Recommended Requirements

CPU x86 or x64 architecture-based computer.IntelItaniumfamilyIA64processorarenotsupported.

x86 or x64 architecture-based computer.IntelItaniumfamilyIA64processorarenotsupported.

Memory 512MB 1GB

DiskSpace 20MB 20MB

Hardware

Component Minimum Requirements

OperatingSystem • WindowsServer2003x86(includingallservicepacklevels).• WindowsServer2003R2x86andx64(includingallservicepacklevels).• WindowsServer2008x86andx64(includingallservicepacklevels).• WindowsServer2008R2(includingallservicepacklevels).• WindowsServer2012.• WindowsSmallBusinessServer2003.• WindowsSmallBusinessServer2008.• WindowsSmallBusinessServer2011.• WindowsXPx86andx64(includingallservicepacklevels).• WindowsVistax86andx64(includingallservicepacklevels).• Windows7x86andx64(includingallservicepacklevels).• Windows8x86andx64.

MicrosoftOutlook

•Outlook2003(includingallservicepacklevels).•Outlook2007(includingallservicepacklevels).•Outlook2010x86andx64(includingallservicepacklevels).•Outlook2013x86andx64.

Outlook Web Access (OWA) \ OutlookWebApps

•OutlookWebAccess2003.•OutlookWebAccess2007.•OutlookWebApps2010.•OutlookWebApps2013.•Office365.

Software

ThestandardExclaimerSignatureManagerinstallationprocessiscomprisedoftwoparts-installation[pg.12]and then firstuseconfiguration[pg.12].

The installation wizardinstallsrequiredprogramsandcopiesdatafilestoyoursystem,whilsttheconfiguration wizardstepsthroughsomebasicsetupoptionswhichenableyoutogetstartedwithSignatureManager.

Bothstagesarequickandeasytocomplete,usingafamiliar‘wizard’approachtoguideyouthrougheachprocess,step-by-step.

The installation process also includes the Exclaimer license agreement and copies files to your specifieddestinationfolder.Oncecomplete,the configurationwizard[seepage12]islaunched,soyoucanconfigurebasicsettingswhichwillenableyoutogetstartedassoonasthewizardiscomplete.

Thissectioncontainsinformationregardinginstallation,including:

• Changesmadetoyoursystemduringtheinstallationprocess[pg.09]

• Filelocations[pg.10]

• Additionalsetupthatmayberequired[pg.10]

System ChangesTheinstallationprocessmakesthefollowingchangestoyoursystem:

• The Exclaimer Outlook Settings Connector Service is installed

• The Exclaimer Signature Manager Configuration Service is installed

• The Exclaimer Signature Manager Remote Deployment Service is installed

If you need to perform a ‘silent’ installation on remote servers, you can install SignatureManager using commandlineoptions-pleaserefertopage22.

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Installation Overview

Installation File Location(s)

Aspartoftheinstallationprocess,youareaskedtospecifyadestinationfolder,intowhichprogramfileswillbe installed. The default folder is C:\Program Files\Exclaimer Ltd\Signature Manager.

Inadditiontoprogramfiles,anumberofconfigurationfilesarecopiedtoyoursystem.Thelocationofthesefilesvariesaccordingtooperatingsystem,assummarizedbelow:

Additional Setup for DeploymentOncetheinstallationiscomplete,youmayneedtocompleteafewadditionalsteps,dependinguponhowyouwishtodeploysignaturesfromExclaimerSignatureManagertoyourOutlookusers.Therearetwoscenariostoconsider:

• WithinyourorganizationmostuserslogontoyourdomainviaMicrosoft Outlook but some occasionally use Outlook Web Access.Inthissituation,setdeployment(viaa.BAT or a VBSfile)as a logon script or a Group Policy Object (GPO).

-or-

• WithinyourorganizationmostuserstypicallyuseOutlook Web Access and rarely log on to your domainviaMicrosoft Outlook.Inthissituation,setdeployment(viaa.BAT or VBSfile)asalogon script or a Group Policy Object (GPO).

This sets ExSync.exefortherelativelyfewuserswhologontoyourdomainandyoushouldthen configureExclaimer Signature ManagerOWAsettingstouseserverupdates.

Forfurtherinformationaboutallofthesesetupoptions,pleaserefertoInstallation&Deployment sectionoftheonlinehelpforSignatureManager.

OperatingSystem Location

\DocumentsandSettings\AllUsers\ApplicationData\ExclaimerLtd\SignatureManager

WindowsServer2003x64WindowsServer2003R2x64WindowsServer2003x86WindowsServer2003R2x86WindowsXPx86andx64WindowsSmallBusinessServer2008

WindowsServer2008x64WindowsServer2008R2x64WindowsServer2008x86WindowsServer2008R2x86Windows Vista x86 and x64Windows 7 x86 and x64WindowsSmallBusinessServer2011Windows8andWindowsServer2012

\ProgramData\ExclaimerLtd\SignatureManager

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The SignatureManager installation file is named setup.exe and can be downloaded from the Exclaimer productspage(http://www.exclaimer.co.uk/signature-manager).

Once downloaded, setup.exe should be run on the required Microsoft Exchange Server.

Ifrequired,anMSIisavailablefromsupportbycontactingsupport@exclaimer.com.

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Downloading Signature Manager

Tocompletetheinstallationwizard,followthestepsbelow:

1. Doubleclickthesetupfiletostarttheinstallationanddisplayawelcomemessage:

2. Click the nextbuttontoviewtheend-user license agreement:

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The Installation Wizard

3. Havingreadthelicenseagreement,checktheI accept the terms in the license agreement box and click nexttospecifyadestination folderforinstalledfiles:

Fromhereyoucanacceptthedefaultfolder,orclicktospecifyanewlocation.

4. Click nexttoreview:

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5. Click the installbuttontoperformtheinstallation:

6. Whentheinstallationiscomplete,confirmationisdisplayed:

7. Click finishtoclosethewizard.IfyouareinstallingSignatureManagerforthefirsttime,the setupwizard[pg.15]islaunched.Youshouldcompletethiswizardtocreateyourfirstpolicy and get started with Signature Manager.

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1. Thefirststageoftheconfigurationwizarddisplayssummaryinformationabouttheprocess:

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First Use Configuration Wizard

2. Click nexttomovetothenextstageandsetanadministration mailbox. If required, click thebrowsebutton[...]tobrowseuseraccountsandmakeaselection.Theaccountspecified willreceivenotificationemailsfromExclaimerSignatureManager:

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3. Click next tomovetothenextstageandsetadeployment share.Thisfolderisprimarily usedtostoresignatures(asgeneratedbySignatureManager)intheformofazipfile,andfor users to access the ExSyncprogram:

When choosing a deployment shareyoushouldensurethatspecifieddrivehasenoughdisk spacetostoresignaturesforallusersinyourorganization.Signaturesaregenerated according to the update interval and stored in the deployment share.Therefore,ifyouhave a1000users,1000ZIPfileswillbecreatedandstored.

Localpaths(C:\,F:\,etc)arenotsupportedfordeployment.YoumustspecifyaUNCpath(\\servername\networksharedfoldername).

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4. Click nexttomovetothenextstageandviewnew policy setup information:

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5. Click nexttomovetothenextstageandsetconditionsforyourfirstdisclaimerpolicy.You canupdatethispolicyatanytimeaftertheinstallation,soifyouarenotsurewhattosetat thispoint,simplyacceptdefaultconditionsandcontinue:

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6. Click nexttomovetothenextstageandselectatemplatetoassociatewithyourfirstpolicy. Anumberofstandardtemplatesareprovidedbutyoucanupdatethistemplateatany timeaftertheinstallation.Ifyouarenotsurewhattoselectatthispoint,simplyacceptthe defaultandcontinue:

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7. Click nexttopreviewtheselectedtemplate,toseehowitwouldbepresentedinthecontext ofanemailmessage:

IftheselectedtemplatecontainsActiveDirectoryfields,thepreviewmightvarydepending onwhichuserisassociatedwiththepolicy(asdeterminedbyconditionssetinstep5]. Ifrequired,youcanselectaspecificuserviathedisplay data from useroptionatthebottom ofthepreviewwindow.

Ifyouwishtoedittheselectedtemplate,clickthe editbuttontoopenthetemplate editor and make required changes.

8. Click nexttoreviewyourconfigurationsettings.

9. Click finishtocompletetheprocessandstartExclaimerSignatureManager.Fromhere,you maywishtocheck/setadditionaldeploymentoptions(seepage10)

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If you are installing SignatureManager onmultiple servers (for example, at different offices in differentlocations),youcancompleteall requiredconfigurationononeserver, thenexport thatconfigurationandimportitatotherlocations.

Tosavetime,youcanperforma‘silent’installationatotherlocations,usingcommandlineoptions.AcommandlineinstallationinstallsExclaimerSignatureManagerwithouttheneedtogothroughtheinstallationwizard (seepage12).

Programsand servicesare installedandwhenSignatureManager is launched, thefirstuse configurationwizard(seepage15)islaunched.Youneedtostepthroughthefirst use configuration wizard but once this is done,youcanimportyouroriginalconfigurationfile.

Required PreparationCommandlineinstallationsarerunusinganMSI installation,ratherthanthestandardsetup.exe. To obtain the required MSIinstallationfile,pleasecontactExclaimersupport (support@exclaimer.com).

Supported Command Line OptionsThefollowingoptionsaresupportedforacommandlineinstallation:

Forexample:

“Signature Manager Install.msi” /qn INSTALLLOCATION=”D:\Program Files\Exclaimer Ltd\Signature Manager\”

Notethatenvironmentvariablescannotbeusedinpaths-youmustspecifyfullpathsexplicitly.

Forfurtherinformationaboutimportingandexportingconfigurationfiles,pleaserefertotheSignatureManagerUserGuide,ortotheonlinehelp.

Parameter Description

INSTALLLOCATIONWheretheapplicationshouldbeinstalled.Thiscorrespondsto the Installation Directory screen in the standard installation wizard.

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CommandLine Installation

TheuninstallprocessremovesthefollowingitemsforSignatureManager:

• Applicationprogramfiles

• TheExclaimer Outlook Settings Connector Service

• TheExclaimer Signature Manager Configuration Service

• TheExclaimer Signature Manager Remote Deployment Service

Configurationfilesarenotremovedaspartoftheuninstallprocess.Thelocationofthesefilesonyoursystemdependsuponwhichoperatingsystemisinuse,assummarizedbelow:

OperatingSystem Location

WindowsServer2003x64WindowsServer2003R2x64WindowsServer2003x86WindowsServer2003R2x86WindowsXPx86andx64WindowsSmallBusinessServer2008

\DocumentsandSettings\AllUsers\ApplicationData\ExclaimerLtd\SignatureManager

\ProgramData\ExclaimerLtd\SignatureManager

WindowsServer2008x64WindowsServer2008R2x64WindowsServer2008x86WindowsServer2008R2x86Windows Vista x86 and x64Windows 7 x86 and x64WindowsSmallBusinessServer2011Essentials/Standard/Premium

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UninstallingSignature Manager

Preparation

Asnotedpreviously,theuninstallprocessdoesnotremoveanyofyourconfiguration,settingsortemplates.Howeverasabackupprecautionyoumaywish toexport your configurationbefore running theuninstallprocess.

Theexportincludesallsettings,policiesandtemplatesforExclaimerSignatureManager.Thesearewrittento an econfigfile,aproprietaryfiletypeforExclaimerproducts.Toexportcurrentsettings,followthestepsbelow:

1. OpentheExclaimer Console.

2. Ensure that Exclaimerisselectedintheconsoletree(i.e.thetopmostbranch)

3. Select export current configuration settings from the actions pane, or from the action menu.

The export configurationwindowisdisplayed.

4. Navigatetotherequireddriveandfolder,towhichtheexportfileshouldbesaved.

5. Specifytherequiredfilenamefortheexportfile.

6. Click savetocompletetheexport.

Running the Uninstall Process

TherearetwowaystostarttheuninstallprocessforSignatureManager:

• Activatetheoriginalsetup.exe or the MSIfileandchoosetheuninstalloption;thenfollowon- screeninstructions

• UseAdd/Remove ProgramsinWindowsServer2003orPrograms and FeaturesinWindowsServer 2008;thenfollowon-screeninstructions.

- 24 -

- 25 -

Exclaimer Support

WorldWideEmailSupport

Exclaimer Knowledge Base

ExclaimerForums

UK-Telephone

USA&Canada-Telephone

SouthAfrica-Telephone

Benelux-Telephone

Germany-Telephone

RestoftheWorld,UK-Telephone

ContactDetails

support@exclaimer.com

http://www.exclaimer.com/support-home/KB.aspx

http://www.exclaimer.com/cs/forums/default.aspx

+44 (0) 1252 531 422

+1-888-450-9631

+27 (0) 11 561 0900

+31 (0) 228-567066

+49 (0) 421 5371 458

+44 (0) 1252 531 422

Exclaimer Sales

UK Sales

US&CanadaSales

Benelux Sales

GermanySales

South African Sales

Hungary Sales

FranceSales

SpainSales

Rest of the World (UK)

Email

support@exclaimer.com

usasales@exclaimer.com

sales@exclaimer.nl

sales@exclaimer.de

sales@exclaimer.co.za

sales@exclaimer.com

sales@exclaimer.com

sales@exclaimer.es

sales@exclaimer.com

Telephone

01252 531422

+1-888-450-9631

+31 (0) 228-567066

+31 (0) 228-567066

+27 (0) 11 561 0900

+36 20 422 3984

+33 4 76 21 17 03

+34 947 257 714

+44 (0) 1252 531422

Further Help& Support

Theinformationinthisdocumentissubjecttochangewithoutnotice.ExclaimerLtdassumesnoresponsibilityfor any errors that may appear in this document. Unless otherwise noted, the example companies,organizations,products,domainnames,e-mailaddresses,logos,people,placesandeventsdepictedhereinarefictitiousandnotassociatedwithanyrealcompany,organization,product,domainname,e-mailaddress,logo,person,placeorevent.

ExclaimerSignatureManagerandotherExclaimerdevicesareeitherregisteredtrademarksortrademarksofExclaimerLtdintheUnitedKingdomand/orothercountries.Exclaimermayhavetrademarks,copyrightsorotherintellectualpropertyrightscoveringsubjectmatterinthisdocument.Allothercompanyandproductnamesareacknowledgedasbeingthetrademarksorregisteredtrademarksoftheirrespectivecompanies.

UnlessexpresslyprovidedinawrittenlicenseagreementfromExclaimerLtd,thefurnishingofthisdocumentdoesnotgiveyouanylicensetothesetrademarks,copyrightsorotherintellectualproperty.

Thisdocumentwaslastupdated:1stFebruary2011

Theinformationinthisdocumentissubjecttochangewithoutnotice.ExclaimerLtdassumesnoresponsibilityforanyerrorsthatmayappearinthisdocument.Unlessotherwisenoted,theexamplecompanies,organizations,products,domainnames,e-mailaddresses,logos,people,placesandeventsdepictedhereinarefictitiousandnotassociatedwithany real company,organization,product,domainname,e-mailaddress,logo,person,placeorevent.

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