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FUNCTIONAL SKILLS
GETTING STARTED:
SUPPORT FOR
MONTHLY FOCUS
NEWSLETTER
SMARTSCREEN
WEBSITE
EVENTS &
NETWORKS
CUSTOMER SERVICES
SUPPORT
FACE-TO-FACE
SUPPORT
WEBINARS
bksb
RANGE OF FUNCTIONAL SKILLS SUPPORT
CITY &
GUILDS
SUPPORT
WEBSITE SUPPORT
www.cityandguilds.com/functionalskills
FS
home
page
WEBSITE SUPPORT
Qualification
handbook Chief
Examiners’
Reports
FAQs
Speaking, listening
& communication
documents and
guidance
Information on
regulatory
criteria
Live
assessment
material
Sample
assessments
& worked
examples
Approval forms
www.cityandguilds.com/functionalskills
WEBSITE
www.cityandguilds.com/functionalskills
FS
qualification
page
11.02.11
© CITY & GUILDS
WEBINAR SUPPORT
2
WEBINARS
WEBINARS
FS English Functional
Skills FS Mathematics
FS ICT FS Assessment
FS
Administration
FS Access
Arrangements
FS On-screen
assessments
FS Support
GETTING
STARTED WITH:
GETTING TO
GRIPS WITH:
ON-DEMAND VIDEO SUPPORT
EVENTS &
NETWORKS
WEBINARS
WEBINARS
English Functional
Skills Mathematics
ICT Assessment
Administration Access
Arrangements
On-screen
assessments
Functional
Skills Support
GETTING
STARTED WITH:
GETTING TO
GRIPS WITH FS:
ON-DEMAND VIDEO SUPPORT
For learners
and parents
FUNCTIONAL SKILLS EVENTS
ON-DEMAND
WEBINARS
Administration
GETTING TO GRIPS WITH FUNCTIONAL SKILLS:
English
Mathematics
ICT
Assessment
For learners and parents
On-screen assessments
Access arrangements
REGIONAL OFFICE
EVENTS
IN-HOUSE
WORKSHOPS
English | Mathematics |
ICT
(FULL DAY LOCAL
OFFICE BASED EVENTS)
English | Mathematics |
ICT
(CUSTOMISED EVENTS)
www.cityandguilds.com/uk-centres-events.html
(HALF DAY REGIONAL
OFFICE BASED EVENTS) (CUSTOMISED EVENTS)
FUNCTIONAL SKILLS EVENTS
WEBINAR /
EVENT
For Learners &
Employers
GETTING TO GRIPS WITH FUNCTIONAL SKILLS:
English
Mathematics
ICT
Administration
On-screen
assessments
Assessment
Access arrangements
WEBINAR/ EVENT
CONTENT
WHO ARE THEY
FOR?
www.cityandguilds.com/uk-centres-events.html
Teachers / technicians /
exams teams. Learners
Detail behind on-screen. Access to help/support
and sample/practice materials
Staff responsible for access
arrangements. Learners
Understanding access arrangements and
processes for applying them
Students, employers, families,
HEIs and others with interest
Explaining importance of Functional Skills to a
wider audience
Those with responsibility for
managing assessment and IVs
Managing assessment processes,
standardisation & IV and prep for EV visits
Administrators / teachers /
exams teams
Understanding processes and procedures from
registration to certification
Delivery teams – subject
specialists and non subject
specialists new to delivering
Functional Skills
Detailed look at criteria by level. look at papers,
marking schemes, hints and tips for success,
look at worked examples and making use of
SmartScreen
FINDING EVENTS ON THE WEBSITE
www.cityandguilds.com/uk-centres-events.html
EVENTS & NETWORKS – HOW TO BOOK
FOR FULL CITY & GUILDS EVENT LISTINGS:
WEBSITE
www.cityandguilds.com/uk-centres-events.html
customer.events@cityandguilds.com
TELEPHONE
01924 206777
11.02.11
FACE-TO-FACE
SUPPORT
FACE-TO-FACE SUPPORT
EV
Support
Specialist FS
Advisors
Local Business
Manager
FACE-TO-FACE
SUPPORT
CUSTOMER SERVICES
SUPPORT
CUSTOMER SERVICE SUPPORT
12 local support offices
with your own dedicated
Quality Contact Expert EVs
across the UK
Locally based
Sales support
E-volve - technical
support helpdesk UK based HQ
Customer
Service Team
All Emails
responded to in 2
working days
Walled Garden
24/7 online
administration
Calls answered
in 30 secs
www.cityandguilds.com
CUSTOMER
SERVICE
CUSTOMER SERVICE SUPPORT
CITY & GUILDS:
WEBSITE
www.cityandguilds.com
centresupport@cityandguilds.com
CUSTOMER SERVICE TELEPHONE
0844 553 0000
LOCAL OFFICE CENTRE SUPPORT
To find out yours call 0844 553 0000
MONTHLY FOCUS
NEWSLETTER
FOCUS MONTHLY NEWSLETTER
www.cityandguilds.com/updates
SIGNING UP
ARCHIVE ON
FS WEBPAGES
FS UNDER
‘GENERAL
LEARNING’
www.cityandguilds.com/updates
11.02.11
© CITY & GUILDS
SMARTSCREEN
© CITY & GUILDS
SUPPORT
SMARTSCREEN SUPPORT
FUNCTIONAL
SKILLS PLUS
Learner and
tutor support
Tutor notes
Documentation:
Hints and tips Activities for learners:
Information, problem
solving worksheets and
skills checks
On-line forum
11 day-to-day
contexts to
practice with
Sample tests
www.smartscreen.co.uk
SMARTSCREEN
ENGLISH |
MATHS | ICT
SMARTSCREEN SUPPORT
www.smartscreen.co.uk
To order call 0844 543 0000 or directsales@cityandguilds.com
SMARTSCREEN SUPPORT
www.smartscreen.co.uk
To order call 0844 543 0000 or directsales@cityandguilds.com
bksb
STRENGTHENING OUR SUPPORT OFFER
HOW DOES IT WORK?
bksb is the market leader in Key Skills and Functional Skills online support and helps
boost learner engagement and success through supporting tutors with:
• Initial Assessment – identifies general working level of the learner
• Diagnostic Assessment – identifies gaps in learners’ skills and develops an
Individual Learner Plan (ILP)
• Learning Resources – interactive learner facing support to develop skills and
provide motivation
• Skill Checks – interactive assessment to confirm learner competence prior to end
assessment
• Functional Skills Scenarios - skills are applied to everyday situations, preparing
the learner for taking functional skills qualifications
MUTUAL
ENDORSEMENT
www.bksblive.co.uk
BKSB PARTNERSHIP
MONTHLY FOCUS
NEWSLETTER
SMARTSCREEN
WEBSITE
EVENTS &
NETWORKS
CUSTOMER SERVICES
SUPPORT
FACE-TO-FACE
SUPPORT
WEBINARS
bksb
RANGE OF FUNCTIONAL SKILLS SUPPORT
CITY &
GUILDS
SUPPORT
© CITY & GUILDS
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