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Good morning,
AGA Richmond Chapter members !
I N F O R M A T I O N
M A P P I N G
Presenter
Michael Rider, EDP
Electronic Publishing Manager
March 19, 2008
AgendaAgenda
• Introduction
• Information Mapping Company Overview
• Applications of Information Mapping
• The Information Mapping Methodology
• Benefits
• Summary
• Questions & Answers
Research based...
• Cognitive sciences
• Human factors engineering
• Task analysis
• Functionality of information types
• Display technology
The Information Mapping MethodThe Information Mapping Method
Founded 1967
Representation Over 30 Countries
Primary Customers Fortune 1000 andService Equivalents
Information Mapping at a GlanceInformation Mapping at a Glance
Partial List of Government ClientsPartial List of Government Clients• Department of Defense
• U.S. Army
• U.S. Air Force
• U.S. Navy
• U.S. Marine Corps
• Department of State
• Department of Agriculture
• Social Security Admin.
• Internal Revenue Service
• Department of Energy
• National Laboratories
• General Services Admin.
• FDA
• FDIC
• OCC
• Massachusetts
• California
• North Carolina
• Pennsylvania
• Arizona
• Florida
• Northrop/Grumman
• Boeing
• Hughes Aircraft
ApplicationsApplications
• Regulations
• Policies and Procedures
• Reports, Proposals and Memos
• User Guides and Reference Manuals
• World Wide Web / Intranet Publishing
• Poorly organized
• Inaccessible
• Incomplete information
• Unclear priorities
• Inaccurate information
• Information overload
Readers’ ProblemsReaders’ Problems
• Getting started
• Large volumes of information
• Short time frames
• Readers’ needs
• Lack of standards
• Updating/Revising
• Lack of resources
• Documentation control
Writers’ ProblemsWriters’ Problems
ConsequencesConsequences
• Inaccurate interpretation and misunderstandings
• Increased information access and retrieval time
• Increased rework time
• Difficult to audit
• Management/supervisor time wasted
• Poor decisions based on incomplete information
• Underutilized resources
TrendsTrends
• Reinvention
• Downsizing/Rightsizing
• Do more with less
• Document Reduction
• Advanced Communication Technologies
The ChallengeThe Challenge
To get the right information...
to the right people
at the right time
in the right way.
AnalysisAnalysis
OrganizationOrganization
PresentationPresentation
FinishedFinishedProductProduct
Components of the Information Components of the Information Mapping MethodMapping Method
What you don’t see is:
• the system for analysis and
organization of information
• the guidelines and principles for selecting the best format, and
• an application of research findings about how people process information.
After Applying the MethodAfter Applying the Method
Information Mapping ToolsInformation Mapping Tools
6 Types of Info• Procedure • Process • Structure • Concept • Principle • Fact
1 2 3 4 5 6 7 8 9 10
Hierarchy
Integrated
Graphics
Analyze Organize Present
BLOCK
Accessible Detail
MA
PM
AP
Types of Labels • Generic
• Content • Combination
• Chunking
• Relevance
• Labeling
• Consistency
AudiencePurpose
ContentContentPurpose
Audience
Audience Focused CommunicationAudience Focused Communication
• Who owns the information?
• What state is it in?
• What type of information is it?
InformationInformation
What do I do? What happens? Should I or shouldn’t I? What is the data?
What’s the idea? What does it look like? What is it like?
Procedures Processes Principles Facts
Concepts Structures Classifications
Z
X
Y
Information TypesInformation Types
Understanding of...
• Audience
• Purpose of information, and
• Requirements for design and organization.
Result of Analysis ComponentResult of Analysis Component
• Chunking
• Relevance
• Labeling
• Consistency
• Integrated graphics
• Accessible detail
• Hierarchy of chunking and labeling
OrganizationOrganization
field hockey broad reach squash truth
rudder baseball luff rugby axiom
metaphysics mast starboard existentialism
falling off soccer aesthetics logic
basketball keel teleology lacrosse
Before ChunkingBefore Chunking
Group information into small, manageable units that the audience can easily process and comprehend.
Chunking PrincipleChunking Principle
truth luff broad reach
squash metaphysics teleology
baseball soccer starboard
rudder existentialism falling off
lacrosse logic field hockey
mast basketball rugby
axiom keel aesthetics
After ChunkingAfter Chunking
All information in one chunk relates to one main point based on that information’s purpose and function for the audience.
Relevance PrincipleRelevance Principle
field hockey truth broad reach
squash axiom luff
baseball existentialism rudder
lacrosse logic mast
soccer aesthetics starboard
basketball teleology keel
rugby metaphysics falling off
After Chunking and RelevanceAfter Chunking and Relevance
AutomotiveAutomotive EntertainmentEntertainmentMedicalMedical
After organizing related information into manageable units, provide a label for each unit.
Labeling PrincipleLabeling Principle
field hockeysquashbaseballlacrossesoccerbasketballrugby
Sports Philosophical Terms Sailing Terms
truthaxiomexistentialismlogicaestheticsteleologymetaphysics
ruddermastluffkeelbroad reachstarboardfalling off
After Chunking, Relevance After Chunking, Relevance and Labelingand Labeling
Using similar words, labels, formats, organizations, and sequences to present similar subject matters to specific audiences.
Consistency PrincipleConsistency Principle
Using graphics as an integral part of communication, not as an afterthought
Integrated Graphics PrincipleIntegrated Graphics Principle
Research FACTS
TITLELabel
Label
Label
Label35%35%30%30%
5%5%15%15%
15%15%
Communicating at a level of detail that makes needed information readily accessible and usable for multiple audiences
Accessible Detail PrincipleAccessible Detail Principle
A standard modular structure for information
Results of Organization Results of Organization ComponentComponent
• New units of information
• Presentation modes
• Templates
Components of PresentationComponents of Presentation
• Block: sentences, tables, charts, or graphics about a limited topic
• Map: a collection of related blocks about a specific topic
New Units of InformationNew Units of Information
What is anInformationBlock?
Information Block
An Information Block is a container for relevant information that consists of• one or more sentences (or tables or diagrams) about a logically coherent fragment of subject matter, and
• a label that describes the purpose, function or content of the Block.
Presentation—Information BlockPresentation—Information Block
Information Map, Continued
What is anInformationMap?
Information Map
An Information Map is acollection of InformationBlocks about a limitedtopic.
InformationMap/Label 2
Information Block 2.
InformationMap/Label 3
Information Block 3.
Continued on next page
Presentation—Information MapPresentation—Information Map
Text
SentencesBulleted Lists
Graphics
TablesIllustrationsGraphsVideo
Presentation ModesPresentation Modes
Consistent approach for presenting information
Results of Presentation Results of Presentation ComponentComponent
Writers will be able to
• Pre-plan documents
• Develop as a team
• Increase accuracy
• Increase access, and
• Maintain documents.
Benefits to WritersBenefits to Writers
Benefits to ReadersBenefits to Readers
Readers will get information that is
• Accurate
• Timely
• Clear, and
• Consistent.
U R L SU R L S
Information Mapping Home Page
http://www.infomap.com/
Commonwealth Accounting Policies and Procedures (CAPP) Manual Table of Contents
http://www.doa.virginia.gov/Admin_Services/CAPP/CAPP_Summary.cfm
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