View
218
Download
0
Category
Preview:
Citation preview
8/11/2019 Guidebook on the Strategic Performance Management System
1/56
8/11/2019 Guidebook on the Strategic Performance Management System
2/56
Kungle``b `f tml
Xtrctlknh Qlrj`ricfhl Icfcklilft Xystli
Muicf Uls`urhl Q`dnhnls cfg Xtcfgcrgs @hl
HNZND XLUZNHL H@IINXXN@F
8/11/2019 Guidebook on the Strategic Performance Management System
3/56
n
J`rlw`rg
Nt mcs ellf scng tmct c o`urfly elknfs wntm c
snfkdl stlp. Cfg cs tml o`urfly pr`krlssls,
`fl mcs t` bllp trchb `j `fls klcrs, `fls
glstnfctn`f, m`w jcst `fl hcf klt t` tml
o`urflys lfg.
@vlr tml ylcrs, tml Hnvnd Xlrvnhl H`iinssn`f
mcs ellf ct tml j`rljr`ft `j tml o`urfly
`j rlj`ri cfg trcfsj`rictn`f `j tmleurlcuhrchy. [mndl nt mcs d`kklg indlst`fls
cfg wlft pcst hr`ssr`cgs, nt mcs flvlr
d`st snkmt `j nts k`cdtmct `j hrlctnfk c
trudy rlsp`fsnvl, i`tnvctlg, cfg lhnlft
w`rbj`rhl nf k`vlrfilft.
Wml HXH h`ftnfuls tml o`urfly wntm ylt cf`tmlr t``d splhnhcddy j`r muicf
rls`urhl icfcklilft `hlrs nf tml puednh slht`r. Nf y`ur mcfgs ns tml
Kungle``b `f tml Xtrctlknh Qlrj`ricfhl Icfcklilft Xystli (XQIX),
c stlp-ey-stlp kungl nf lstcednsmnfk tml cklfhy XQIX. Wml Kungle``b
pr`vngls ecsnh nfj`rictn`f cfg h`ipltlfhnls fllglg t` slt-up tml XQIX,
nfhdugnfk gnshussn`fs `f tml systlis hyhdl? plrj`ricfhl pdcffnfk cfg
h`iintilft eundgnfk2 i`fnt`rnfk cfg h`chmnfk2 plrj`ricfhl rlvnlw cfg
lvcductn`f2 cfg rlwcrgnfk cfg glvld`pilft pdcffnfk. Nt cnis t` kungl
MUI@s nf usnfk tml systli t` elttlr nglftnjy, csslss, cfg strlcidnfl
plrj`ricfhl ilcsurlilft pr`hlssls.
Wml H`iinssn`f mcs prn`rntnzlg XQIX ci`fk nts muicf rls`urhlnfntnctnvls. HXH m`pls tmct k`vlrfilft cklfhnls fctn`fwngl w`udg el
cedl t` cpprlhnctl m`w tml systli w`udg mldp hrlctl c w`rb lfvnr`filft
wmlrl hnvnd slrvcftsjr`i lxlhutnvls t` tml cginfnstrctnvl cnglscrl
cedl t` dnfb nfgnvngucd plrj`ricfhl wntm rkcfnzctn`fcd k`cds cfg plrj`ri
t` tml elst j tmlnr cendntnls. Cfg tmr`ukm tmns Kungle``b, tml H`iinssn`f
m`pls t` stcy `f h`ursl nf nfntnctnfk glfntnvl ilcsurls klcrlg t`wcrgs
upkrcgnfk tml stcfgcrgs `j puednh slht`r k`vlrfcfhl
Jrcfhnsh` W. Guqul NNN, IG, IXh
HMCNUICF
8/11/2019 Guidebook on the Strategic Performance Management System
4/56
n nnn
Chbf`wdlgklilft
Wml pr`guhtn`f `j tmns Kungle``b w`udg f`t mcvl ellf p`ssnedl wntm`ut
tml nfvcducedl supp`rt `j tml Custrcdncf Cklfhy j`r Nftlrfctn`fcd
Glvld`pilft (CusCng) tmr`ukm tml Qmndnppnfl Custrcdnc Muicf Uls`urhl
cfg @rkcfnsctn`fcd Glvld`pilft Jchndnty (QCMU@GJ).
[l w`udg cds` dnbl t` chbf`wdlgkl tml h`ftrneutn`fs `j tml j`dd`wnfk?
Ulprlslftctnvls `j tml Glpcrtilft `j Eugklt cfg Icfcklilft (GEI),
Glpcrtilft j tml Nftlrn`r cfg D`hcd K`vlrfilft (GNDK), cfg Wlhmf`d`knhcd
\fnvlrsnty `j tml Qmndnppnfls (W\Q) j`r pcrtnhnpctnfk nf tml prl-tlst `j
tml Kungle``b.
Wml HXH Quednh Cssnstcfhl cfg Nfj`rictn`f @hl (QCN@) j`r nts tlhmfnhcd
nfputs nf tml dcy`ut `j tml Kungle``b.
Chbf`wdlgklilftChbf`wdlgklilft
8/11/2019 Guidebook on the Strategic Performance Management System
5/56
v v
Wcedl `j H`ftlfts
J`rlw`rg n
Chbf`wdlgklilft nnn
Kd`sscry vnn
Ilcsurnfk Qlrj`ricfhl tmr`ukm tml ^lcrs 3
Wml Xtrctlknh Qlrj`ricfhl Icfcklilft Xystli?
Eundgnfk f Qcst Nfntnctnvls 8
M@[ W@ LXWCEDNXM WML XQIX NF ^@\U @UKCFN_CWN@F ;
Xtlp 3. J`ri tml Qlrj`ricfhl Icfcklilft Wlci ;
Xtlp 5. Ulvnlw tml Lxnstnfk Qlrj`ricfhl Icfcklilft Xystli 33
QLUJ@UICFHL QDCFFNFK CFG H@IINWILFW 3. Ulkn`fcd @hl Dlvld (HXHU@) cfg Gnvnsn`f Dlvld (QXLG)
Xuhhlss Nfgnhct`rs 8;
Wcedl 31. @hl Dlvld (MUQX@), Gnvnsn`f Dlvld (CQHHG), cfg Nfgnvngucd
Dlvld (Xtc) Xuhhlss Nfgnhct`rs 71
Wcedl 33. Ulkn`fcd @hl Dlvld (HXHU@), Gnvnsn`f Dlvld (QXLG), cfg
Nfgnvngucd Dlvld (Xtc) Xuhhlss Nfgnhct`rs 78
Wcedl 35. Lxcipdls `j M`w t` Gltlrinfl tml Gnilfsn`fs t`
Uctl Qlrj`ricfhl 7;
Wcedl 38. @plrctn`fcdnzctn`f j tml Uctnfk Xhcdl 7=
Wcedl 37. MUQX@ Uctnfk Ictrnx 7>
Wcedl 3
8/11/2019 Guidebook on the Strategic Performance Management System
7/56
IJ@ Ico`r Jnfcd @utput
I@C Ili`rcfgui `j Ckrllilft
I@UL Icfcklilft ey @eolhtnvls cfg Ulsudts Lvcductn`f
IXG Icfcklilft Xlrvnhls Gnvnsn`f
F/C F`t Cppdnhcedl
FKC Fctn`fcd K`vlrfilft Cklfhnls
FQCX Flw Qlrj`ricfhl Cpprcnscd Xystli
@JCI @hl j`r Jnfcfhncd cfg Csslts Icfcklilft
@MUIG @hl j`r Muicf Uls`urhl Icfcklilft cfg Glvld`pilft
@DC @hl j`r Dlkcd Ccnrs
@QHU @hl Qlrj`ricfhl H`iintilft cfg Ulvnlw
@QLX @hl Qlrj`ricfhl Lvcductn`f Xystli
@QNJ @rkcfnzctn`fcd Qlrj`ricfhl Nfgnhct`r Jrcilw`rb
@XI @hl j`r Xtrctlky Icfcklilft
QCN@ Quednh Cssnstcfhl cfg Nfj`rictn`f @hl
QCDG Quednh Cssnstcfhl cfg Dncns`f Gnvnsn`f
QCQ Qr`krcis, Qr`olhts, cfg Chtnvntnls
QLUH Qlrj`ricfhl Lvcductn`f Ulvnlw H`iinttll
QLX Qlrj`ricfhl Lvcductn`f Xystli
QIX Qlrj`ricfhl Icfcklilft Xystli
QIX-@QLX Qlrj`ricfhl Icfcklilft Xystli-@hl Qlrj`ricfhlLvcductn`f Xystli
QIW Qlrj`ricfhl Icfcklilft Wlci
QI\ Qr`olht Icfcklilft \fnt
QUCNXL Qr`krci `f Cwcrgs cfg Nfhlftnvls j`r Xlrvnhl Lxhlddlfhl
QU@ Qlrs`ffld Uldctn`fs @hl
QXLG Q`dnhnls cfg Xystlis Lvcductn`f Gnvnsn`f
QXXG Qlrs`ffld Xystlis cfg Xtcfgcrgs Gnvnsn`f
QUNIL-MUI Qr`krci t` Nfstntutn`fcdnzl Ilrnt`hrchy cfg Lxhlddlfhlnf Muicf Uls`urhl Icfcklilft
S Sucdnty
SX Sucdnhctn`f Xtcfgcrgs
SXXG Sucdnhctn`f cfg Xldlhtn`f Xtcfgcrgs Gnvnsn`f
UC Ulpuednh Cht
UEQIX Ulsudts-Ecslg Qlrj`ricfhl Icfcklilft Xystli
U@ Ulkn`fcd @hl
XICUW Xplhnh, Ilcsurcedl, Cttcnfcedl, Ulcdnstnh, cfg Wnil-e`ufg
XQLCU Xplhncd Qr`krci j`r Lvcductn`f cfg Csslssilft csUlqunrlg/Ulqulstlg
XQIX Xtrctlknh Qlrj`ricfhl Icfcklilft Xystli
XW@ Xupp`rt t` @plrctn`fs
X\H Xtctl \fnvlrsntnls cfg H`ddlkls
W Wnildnflss
WCUG Wcdlft Chqunsntn`f cfg Ultlftn`f Gnvnsn`f
[NK [ndgdy Nip`rtcft K`cd
8/11/2019 Guidebook on the Strategic Performance Management System
8/56
3
Ilcsurnfk Qlrj`ricfhl tmr`ukm tml ^lcrs
Cs tml hlftrcd muicf rls`urhl icfckl-
ilft cklfhy `j tml Qmndnppnfl eurlcu-
hrchy, tml Hnvnd Xlrvnhl H`iinssn`f (HXH)
ns h`fstntutn`fcddy icfgctlg t` cg`pt
ilcsurls t` pr`i`tl i`rcdl, lhnlfhy,
nftlkrnty, rlsp`fsnvlflss, h`urtlsy cfg
puednh chh`uftcendnty ci`fk k`vlrfilft
lipd`ylls.Wmr`ukm tml ylcrs, tml HXH mcs nipdl-
ilftlg slvlrcd plrj`ricfhl lvcductn`f
cfg cpprcnscd systlis.
Eld`w ns c ernlj rlvnlw `j pcst nfntnctnvls?
3>:8?Qlrj`ricfhl Uctnfk
HXH Ili`rcfgui Hnrhudcr F`.
:, s. 3>:8 pr`vnglg tml kungl-
dnfls nf glvld`pnfk c systli `j
plrj`ricfhl rctnfk tmct w`udg
ilcsurl plrj`ricfhl `j k`v-
lrfilft lipd`ylls.
3>;=?Flw Qlrj`ricfhl
Cpprcnscd Xystli
Wml Flw Qlrj`ricfhl Cpprcnscd
Xystli (FQCX) wcs ecslg `f
Qltlr Gruhblrs Icfcklilft
ey @eolhtnvls (IE@s) systli.
Nipdlilftlg tmr`ukm Ili`-
rcfgui Hnrhudcr F`. 5, s. 3>;=,
tml FQCX j`huslg `f bly rlsudt
crlcs (BUCs) cd`fk tml gnilf-
sn`fs `j qucdnty, qucftnty, cfg
tnildnflss. Nt ilcsurlg tml li-
pd`ylls plrj`ricfhl cfg el-
mcvn`r nf tml w`rb lfvnr`filft.
3>>8? Qlrj`ricfhlLvcductn`f Xystli
Wmr`ukm Ili`rcfgui Hnrhudcr
F`. 35, s. 3>>8, tml Qlrj`ricfhl
Lvcductn`f Xystli (QLX)
s`ukmt t` lstcednsm cf `eolhtnvl
plrj`ricfhl systli. Wml HXH
pr`vnglg splhnh kungldnfls
`f slttnfk tml ilhmcfnhs `j
tml rctnfk systli. Xnindcr t`
tml FQCX cfg I@UL, tml QLX
cds` ilcsurlg tml lipd`ylls
plrj`ricfhl cfg elmcvn`r nf tml
w`rb lfvnr`filft.
3>>>?Ulvnslg QLX cfg8:1-Glkrll Lvcductn`f
Ili`rcfgui Hnrhudcr F`. 38, s. 3>>> rlvnslg tml QLX
cfg nftr`guhlg tml 8:1 glkrll lvcductn`f, c hr`ss rctnfk
systli nf wmnhm csslssilft j plrj`ricfhl cfg elmcvn`r
h`ils jr`i tml lipd`ylls sldj-lvcductn`f cs wldd cs
jllgechb jr`i tmlnr sue`rgnfctls, pllrs, suplrvns`rs,
cfg hdnlfts. Wml Ulvnslg QLX rlqunrlg lchm k`vlrfilft
cklfhy t` hrlctl c Qlrj`ricfhl Lvcductn`f Ulvnlw
H`iinttll (QLUH) tcsblg t` lstcednsm plrj`ricfhl
stcfgcrgs. Cf lvcductn`f `j tml hr`ss-rctnfk systli
rlvlcdlg tmct lipd`ylls plrhlnvlg tml systli t` el
t`` h`ipdlx.
Nf 5113, tmr`ukm HXH IH F`. 38, s. 5113, Cklfhy Mlcgs
wlrl knvlf tml gnshrltn`f t` utndnzl tml cppr`vlg QLX
`r glvnsl c Qlrj`ricfhl Lvcductn`f Xystli ecslg `f c
h`ienfctn`f j tml dg QLX cfg tml rlvnslg plrj`ricfhl
lvcductn`f systli.
511
8/11/2019 Guidebook on the Strategic Performance Management System
9/56
5 8
Wml Xtrctlknh Qlrj`ricfhl Icfcklilft Xystli?Eundgnfk `f Qcst Nfntnctnvls
Wml pcst plrj`ricfhl lvcductn`f cfg cpprcnscd systlis tmct HXH nipdl-
ilftlg vlr tml ylcrs mcvl dcrkldy j`huslg fdy f nfgnvngucd cpprcnscds,
wmnhm wlrl uslg j`r plrs`ffld chtn`fs suhm cs nfhlftnvls, pr`i`tn`f,
cfg slpcrctn`f. M`wlvlr, tmly mcvl f`t sm`wf m`w lipd`yll plrj`r-
icfhl mcs h`ftrneutlg t` r mnfglrlg rkcfnzctn`fcd llhtnvlflss.
W` cggrlss tml kcps cfg wlcbflssls j`ufg nf prlvn`us lvcductn`f systlis,
tml HXH rlhlftdy nftr`guhlg tml Xtrctlknh Qlrj`ricfhl Icfcklilft
Xystli (XQIX) cjtlr nts pnd`t tlst nf 5133. Wml XQIX nfh`rp`rctls tml
p`sntnvl jlcturls j pcst nfntnctnvls.
Dnbl nts prlglhlss`r, QIX-@QLX, tml XQIX sllbs t` dnfb nfgnvngucd
plrj`ricfhl wntm tml cklfhys `rkcfnzctn`fcd vnsn`f, inssn`f, cfg
strctlknh k`cds. [ntm s`il cgoustilfts, nt cds` icbls usl `j lxnstnfk
plrj`ricfhl lvcductn`f cfg icfcklilft systlis cfg dnfbs plrj`ricfhl
icfcklilft wntm tmlr muicf rls`urhl (MU) systlis.
M`wlvlr, tml XQIX icbls c ico`r pcrcgnki smnjt nf tml j`dd`wnfk crlcs?
Wcedl 3.XQIX Qcrcgnki Xmnjt
CULCQCUCGNKI XMNJW
Jr`i W`
Q lr sp lh tn vl Ql rj r ic fh l l vc du ct n f Q lr j ri cf hl ic fc kl il ft
J`hus Chtnvntnls cfg nfputs @utputs cfg uth`ils
Nfgnhct rs Qlr j ricfhl nfgnhct rs (l.k.fuielr j cpp`nftilftspr`hlsslg)
Xuhhlss nfgnhct`rs (l.k.rlsp`fsl tnil)
Qlrj`ricfhlcdnkfilft
J`hus f nfgnvngucd(h`ipltntn`f)
Cdnkf nfgnvngucd t` jhl/`rkcfnzctn`f (tlciw`rbcfg h`ddce`rctn`f)
U`dl j suplrvns`r Lvcduct`r H`chm cfg ilft`r
W@ NDD\XWUCWL M@[ W@
H@IQ\WL @QLX Q@NFWX?
578 w`rbnfk gcys nf c ylcr x = m`urs nf c
gcy 9 3,>77 w`rbnfk m`urs nf c ylcr.
Wml plrhlftckl `j f`f-qucftncedl
`utputs cfg chtnvntnls j`r Ulkn`fcd/Jnldg
@hl stc ns 81%2 wmndl tml plrhlftckl
`j qucftncedl `utputs ns ;1%. ;1% `j
3,>77 ns 3,8:1 gnvnglg ey 5 slilstlrs (t`
rllht tml tw` i`fnt`rnfk plrn`gs lvlry
ylcr) 9 :=1 p`nfts.
W` klt tml tcrklt p`nfts `j tml `hl,
:=1 p`nfts crl iudtnpdnlg ey tml fuielr
`j stc nf tml `hl.
J`r c Jnldg @hl wntm < stc, tml
infniui @QLX p`nfts sm`udg tmlrlj`rl el
8,711 pts.
Wmns Jnldg @hl hcf klt c rctnfk `j
@utstcfgnfk snipdy ey pr`hlssnfk c enk
fuielr j cpp`nftilfts cfg lxcinfctn`fcppdnhctn`fs. Wmns Jnldg @hl, m`wlvlr,
icy stndd mcvl plfgnfk cpp`nftilfts tmct
fllg t` el chtlg up`f. Wml echbd`k nf tml
w`rb `j tml Jnldg @hl ns f`t h`fsnglrlg
nf tml rctnfk.
Grcwnfk jr`i tml rctn`fcdl
tmct wmct klts ilcsurlg klts
g`fl, lvlry m`ur `j w`rb
ns knvlf 3 @QLX p`nft nf tml
rctnfk systli.
\snfk tmns cs tml stcfgcrg ufnt
`j ilcsurl, tml QIX-@QLX
rlqunrlg lchm k`vlrfilft
cklfhy t` hrlctl c Ilcsurlilft
Glvld`pilft cfg Hcdnerctn`f
Wlci tmct w`udg gltlrinfl
tml lqunvcdlft p`nfts `j lchm
ico`r fcd `utput `r tml
ci`uft `j tnil nt wndd tcbl cf
cvlrckl h`ipltlft lipd`yll
t` pr`guhl c splhnh `utput.
\fglr tml @QLX, tcrklts crl
lstnictlg `f tml ecsns `j tml
fuielr j @QLX p`nfts rlqunrlg
plr nfgnvngucd plr rctnfk plrn`g
iudtnpdnlg ey tml fuielr `j
nfgnvngucd ilielrs `j tml`rkcfnzctn`fcd ufnt.
Wml @QLX ilcsurls tml
h`ddlhtnvl plrj`ricfhl `j
c ufnt. Wml sicddlst ufnt ns
tml gnvnsn`f.
\fglr tmns systli, cf @QLX
Uljlrlfhl Wcedl wcs hrlctlg.
Eld`w crl tml k`vlrfilft
nssucfhls rldctlg t` tml QIX-@QLX?
Ili`rcfgui Hnrhudcr F`. ;, s. 511;hcddlg j`r tml nfstcddctn`f j Qlrj`ricfhl
Icfcklilft Xystli nf tml Hnvnd Xlrvnhl.
Ulpuednh Cht >7=< r Cftn-Ulg Wcpl Cht (CUWC)rlqunrlg k`vlrfilft cklfhnls
t` rllfknfllr tmlnr systlis cfg pr`hlgurls cfg glvld`p tmlnr Hntnzlfs Hmcrtlr.
Cginfnstrctnvl @rglr 573, Xlhtn`f
8/11/2019 Guidebook on the Strategic Performance Management System
10/56
BL^ QDC^LUX ULXQ@FXNENDNWNLX
Mlcg j @jhl Cssuils prnicry rlsp`fsnendnty j`r plrj`ricfhl icfcklilft nf mns/mlr jhl.
H`fguhts strctlknh pdcffnfk slssn`f wntm suplrvns`rs cfg stcjj.
Ulvnlws cfg cppr`vls nfgnvngucd plrj`ricfhl h`iintilft cfg rctnfk j`ri.
Xueints qucrtlrdy chh`ipdnsmilft rlp`rt.
G`ls nfntncd csslssilft `j `jhls plrj`ricfhl.
Gltlrinfls fcd csslssilft `j nfgnvngucd lipd`ylls plrj`ricfhl dlvld.
Nfj`ris lipd`ylls `j tml fcd rctnfk cfg nglftnls flhlsscry nftlrvlftn`fs t`lipd`ylls.
Qr`vngls wrnttlf f`tnhl t` sue`rgnfctls wm` `etcnf \fsctnsjcht`ry `r Q``r rctnfk.
Gnvnsn`f Hmnlj Cssuils o`nft rlsp`fsnendnty wntm tml Mlcg j @jhl nf cttcnfnfk plrj`ricfhl tcrklts.
Uctn`fcdnzls gnstrneutn`f `j tcrklts cfg tcsbs.
I`fnt`rs hd`sldy tml stctus j plrj`ricfhl `j sue`rgnfctls.
Csslssls nfgnvngucd lipd`ylls plrj`ricfhl.
Ulh`iilfgs glvld`pilftcd nftlrvlftn`fs.
Nfgnvngucd
Lipd`ylls
Cht cs pcrtflrs `j icfcklilft cfg h`-lipd`ylls nf illtnfk `rkcfnzctn`fcd
plrj`ricfhl k`cds.
Nj y`u j`dd`w Xtlp 3, y`u sm`udg el
cedl t` nglftnjy tml ilielrs `j y`ur QIW
cfg grcjt cf jhl rglr icfgctnfk
tml h`ip`sntn`f j tml QIW.d
Wcedl 5. XQIX Bly Qdcylrs cfg tmlnr Ulsp`fsnendntnls
BL^ QDC^LUX ULXQ@FXNENDNWNLX
XQIX Hmcipn f W kltmlr wntm tml QIW, tml XQIX Hmcipn`f ns rlsp`fsnedl cfg chh`uftcedl j`r
tml lstcednsmilft cfg nipdlilftctn`f `j tml XQIX.
Xlts cklfhy plrj`ricfhl k`cds/`eolhtnvls cfg plrj`ricfhl ilcsurls.
Gltlrinfls cklfhy tcrklt slttnfk plrn`g.
Cppr`vls jhl plrj`ricfhl h`iintilft cfg rctnfk.
Csslssls plrj`ricfhl `j `jhls.
QIW Xlts h`fsudtctn`f illtnfks wntm cdd Mlcgs `j @jhls t` gnshuss tml `jhl
plrj`ricfhl h`iintilft cfg rctnfk systli cfg t``ds.
Lfsurls tmct `jhl plrj`ricfhl icfcklilft tcrklts, ilcsurls, cfg eugklt crl
cdnkflg wntm tm`sl `j k`cds `j tml cklfhy.
Ulh`iilfgs cppr`vcd `j tml `jhl plrj`ricfhl cfg rctnfk systli cfg t``ds.
Chts cs cpplcds e`gy cfg fcd crentlr.
Nglftnls p`tlftncd t`p plrj`rilrs j`r cwcrgs.
Cg`pts nts wf nftlrfcd rudls, pr`hlgurls, cfg strctlknls t hcrry ut nts rlsp`fsnendntnls.
Qdcffnfk @jhl Jufhtn`fs cs tml QIW Xlhrltcrnct.
I`fnt`rs sueinssn`f j @jhl Qlrj`ricfhl H`iintilft cfg Uctnfk J`ri
(@QHU) cfg shmlgudl tml rlvnlw cfg lvcductn`f ey tml Q IW.
H`fs`dngctls, rlvnlws, vcdngctls, cfg lvcductls tml nfntncd plrj`ricfhl
csslssilft ecslg `f chh`ipdnsmilfts rlp`rtlg ckcnfst suhhlss nfgnhct`rs cfg
eugklt ckcnfst chtucd lxplfsls.
H`fguhts cf cklfhy plrj`ricfhl pdcffnfk cfg rlvnlw h`fjlrlfhl cffucddy.
Qr`vngls lchm `jhl wntm tml fcd `jhl csslssilft cs ecsns nf tml csslssilft
`j nfgnvngucd lipd`ylls.
Muicf Uls`urhl
Icfcklilft
@jhl (MUI@)
I`fnt`rs sueinssn`f j Nfgnvngucd Qlrj`ricfhl H`iintilft cfg Uctnfk (NQHU)
J`ri.
Ulvnlws tml suiicry dnst `j nfgnvngucd plrj`ricfhl rctnfk.
Qr`vngls cfcdytnhcd gctc `f rltlftn`f, sbndd/h`ipltlfhy kcps, cfg tcdlft
glvld`pilft pdcf.
H``rgnfctls glvld`pilftcd nftlrvlftn`fs tmct wndd j`ri pcrt `j tml MU Qdcf.
33
>
3
Xtlp 3. J`ri tml Qlrj`ricfhl Icfcklilft WlciXtlp 3. J`ri tml Qlrj`ricfhl Icfcklilft Wlci
8/11/2019 Guidebook on the Strategic Performance Management System
13/56
1 33
@fhl j`rilg, tml rst tmnfk tmct tml QIW g`ls ns t` rlvnlw tml
cklfhys lxnstnfk plrj`ricfhl icfcklilft systli (QIX) cfg icbl
flhlsscry i`gnhctn`fs s` tmct nt ns cdnkflg wntm tml XQIX kungldnfls
nssulg tmr`ukm Ili`rcfgui Hnrhudcr F`. :, s. 5135.
Hmcrt 3.Cf @vlrvnlw `j tml Qlrj`ricfhl Icfcklilft Xystli Hyhdl
Xtckl 3.
Qlrj`ricfhl
Qdcffnfk &
H`iintilft
Xtckl 5.
Qlrj`ricfhl
I`fnt`rnfk
& H`chmnfk
Xtckl 8.
Qlrj`ricfhl
Ulvnlw &
Lvcductn`f
Xtckl 7.
Qlrj`ricfhl
Ulwcrgnfk &
Glvld`pilft
Qdcffnfk
QIX
H^HDL
Xtlp 5. Ulvnlw tml Lxnstnfk Qlrj`ricfhl Icfcklilft Xystli
ULZNL[ WML L]NXWNFK
QLUJ@UICFHL ICFCKLILFW X^XWLI
5
33
8/11/2019 Guidebook on the Strategic Performance Management System
14/56
38
Wml XQIX j`dd`ws tml scil j`ur-stckl QIX hyhdl tmct ufglrsh`rls tml
nip`rtcfhl j plrj`ricfhl icfcklilft?
Qlrj`ricfhl Qdcffnfk cfg H`iintilft ns g`fl prn`r
t` tml stcrt `j tml plrj`ricfhl plrn`g wmlrl mlcgs `j
`hls illt wntm tml suplrvns`rs cfg stc cfg ckrll `f
tml `utputs tmct sm`udg el chh`ipdnsmlg ecslg `f tml
k`cds cfg `eolhtnvls `j tml `rkcfnzctn`f. Wml sukklstlg
tnil j`r Qlrj`ricfhl Qdcffnfk cfg H`iintilft ns tml
dcst qucrtlr j tml prlhlgnfk ylcr.
Qlrj`ricfhl I`fnt`rnfk cfg
H`chmnfk ns g`fl rlkudcrdy gurnfk
tml plrj`ricfhl plrn`g ey tml Mlcgs
`j Cklfhy, Qdcffnfk @hl, Gnvnsn`f
cfg @hl Mlcgs, cfg tml nfgnvngucd.
Wml j`hus ns hrlctnfk cf lfcednfk
lfvnr`filft t` nipr`vl tlci
plrj`ricfhl cfg glvld`p nfgnvngucd
p`tlftncds. Wml sukklstlg tnil
plrn`gs j`r Qlrj`ricfhl I`fnt`rnfk
cfg H`chmnfk crl Ocfucry t` Oufl cfg
Oudy t` Glhlielr.
Qlrj`ricfhl Ulvnlw cfg Lvcductn`f
ns g`fl ct rlkudcr nftlrvcds t`
csslss e`tm tml plrj`ricfhl `j
tml nfgnvngucd cfg mns/mlr `hl.
Wml sukklstlg tnil plrn`gs j`r
Qlrj`ricfhl Ulvnlw cfg Lvcductn`f
crl tml rst wllb j Oudy cfg tml rst
wllb j Ocfucry tml j`dd`wnfk ylcr.
[mlf rlvnlwnfk Xtckl 8,
csb y`ursldj tml j`dd`wnfk
qulstn`fs?
Crl `hl chh`ipdnsmilfts
csslsslg ckcnfst tml suhhlss
nfgnhct`rs cfg tml cdd`ttlgeugklt ckcnfst tml chtucd
lxplfsls cs nfgnhctlg nf tml
Qlrj`ricfhl H`iintilft cfg
Uctnfk J`ris cfg pr`vnglg nf
y`ur Cklfhy Kungldnfls0
G`ls y`ur XQIX hcdlfgcr
shmlgudl cfg h`fguht tml
Cffucd Cklfhy Qlrj`ricfhl
Ulvnlw H`fjlrlfhl0
Ns nfgnvngucd lipd`yll
plrj`ricfhl csslsslg ecslg `f
tml h`iintilfts icgl ct tml
stcrt `j tml rctnfk plrn`g0
G`ls y`ur cklfhy rctnfk shcdl
jcdd wntmnf tml rcfkl prlshrnelg
nf Ili`rcfgui Hnrhudcr F`. 38,
s. 3>>> - Ulvnslg Q`dnhnls `f
tml QLX0
Qlrj`ricfhl Ulwcrgnfk cfg Glvld`pilft Qdcffnfk
ns ecslg `f tml rlsudts `j tml plrj`ricfhl rlvnlw cfg
lvcductn`f wmlf cppr`prnctl glvld`pilftcd nftlrvlf-
tn`fs smcdd el icgl cvcndcedl t` splhnh lipd`ylls. Wml
sukklstlg tnil plrn`gs j`r Qlrj`ricfhl Ulwcrgnfk cfg
Glvld`pilft Qdcffnfk crl tml rst wllb `j Oudy cfg tml
rst wllb `j Ocfucry tml j`dd`wnfk ylcr.
Xtlp 5. Ulvnlw tml Lxnstnfk Qlrj`ricfhl Icfcklilft Xystli Xtlp 5. Ulvnlw tml Lxnstnfk Qlrj`ricfhl Icfcklilft Xystli
Xtckl 3
[mlf rlvnlwnfk Xtckl 3, csb y`ursldj tml
j`dd`wnfk qulstn`fs?
G`ls y`ur XQIX hcdlfgcr sm`w tmct `hncds cfg
lipd`ylls crl rlqunrlg t` sueint tmlnr h`iintilfts
prn`r t` tml stcrt `j tml rctnfk plrn`g0
G`ls y`ur XQIX hcdlfgcr cdd`t tnil j`r tml QIW
t` rlvnlw cfg icbl rlh`iilfgctn`fs `f tml
plrj`ricfhl h`iintilfts0
G`ls y`ur XQIX hcdlfgcr nfgnhctl tml plrn`g j`r
Mlcgs `j Cklfhy cfg @hls t` cppr`vl tml `hl
cfg nfgnvngucd plrj`ricfhl h`iintilfts0
[mlf rlvnlwnfk Xtckl 5,
csb y`ursldj tml j`dd`wnfk
qulstn`fs?
Crl jllgechb slssn`fs t` gnshuss
plrj`ricfhl `j `hls, `hncds,
cfg lipd`ylls pr`vnglg nf y`ur
Cklfhy Kungldnfls cfg shmlgudlg
nf y`ur XQIX hcdlfgcr0
Crl nftlrvlftn`fs knvlf t` tm`sl
wm` crl elmnfg w`rb tcrklts0 Ns
spchl pr`vnglg nf tml Lipd`yll
Jllgechb J`ri j`r rlh`iilfglg
nftlrvlftn`fs0
Ns tmlrl c j`ri `r d`ke``b t`
rlh`rg hrntnhcd nfhnglfts, shmlgudl
`j h`chmnfk, cfg tml chtn`f pdcf0
Xtckl 5
Xtckl 8
[mlf rlvnlwnfk Xtckl 7, csb y`ursldj tml
j`dd`wnfk qulstn`fs?
Ns tmlrl c ilhmcfnsi j`r tml Mlcg `j @hl cfg
suplrvns`rs t` gnshuss csslssilft rlsudts wntm tml
nfgnvngucd lipd`yll ct tml lfg `j tml rctnfk plrn`g0 Ns tmlrl c pr`vnsn`f t` grcw up c Qr`jlssn`fcd
Glvld`pilft Qdcf t` nipr`vl `r h`rrlht plrj`ricfhl
`j lipd`ylls wntm \fsctnsjcht`ry `r Q``r
plrj`ricfhl rctnfk0
Crl rlh`iilfgctn`fs j`r glvld`pilftcd
nftlrvlftn`fs nfgnhctlg nf tml Qlrj`ricfhl
H`iintilft cfg Uctnfk J`ri0
Ns tmlrl c pr`vnsn`f `f y`ur Cklfhy Kungldnfls t`
dnfb tml XQIX wntm y`ur Cklfhy Muicf Uls`urhl
Glvld`pilft Qdcf0
Ns tmlrl c pr`vnsn`f nf y`ur Cklfhy Kungldnfls t`
tnl up tml plrj`ricfhl icfcklilft systli wntm
cklfhy rlwcrgs cfg nfhlftnvls j`r t`p plrj`rinfk
nfgnvngucds, ufnts, cfg `hls0
Crl tml rlsudts `j tml plrj`ricfhl lvcductn`f
uslg cs nfputs t` tml Cklfhy MU Qdcf cfg rlwcrgs
cfg nfhlftnvls0
Xtckl7
QIXH^HDL
58
73
5
38
8/11/2019 Guidebook on the Strategic Performance Management System
15/56
Nj y`u j`dd`w Xtlp 5, y`u sm`nudg el cedl
t` nglftnjy tml kcps cfg QIX crlcs j`r
i`gnhctn`f cfg lfmcfhlilft.d
Xtlps 8 t` =crl cdd suesuilg
ufglr tml jnrst stckl`j tml QIX hyhdl
Qlrj`ricfhl Qdcffnfkcfg H`iintilft.
Qlrj`ricfhlQdcffnfk &
H`iintilft
Xtlp 5. Ulvnlw tml Lxnstnfk Qlrj`ricfhl Icfcklilft Xystli
8/11/2019 Guidebook on the Strategic Performance Management System
16/56
3;
Wml XQIX dnfbs stc plrj`ricfhl wntm `rkcfnzctn`fcd plrj`ricfhl. Cs
suhm, nt ns nip`rtcft t` ufglrstcfg y`ur `rkcfnzctn`fs icfgctl cfg
strctlknh prn`rntnls. Gurnfk tml plrn`g `j plrj`ricfhl pdcffnfk cfg
h`iintilft, tml rst tmnfk t` g` ns t` ufglrstcfg y`ur cklfhys Ico`r
Jnfcd @utputs.
[mlrl y`u hcf fg tml IJ@s r strctlknh
prn`rntnls `j y`ur cklfhy?
Wml Cklfhy D`knhcd Jrcilw`rb/@rkcfnzctn`fcd Qlrj`ricfhl
Nfgnhct`r Jrcilw`rb (@QNJ) E``b `j @utputs ns tml icnf s`urhl
g`huilft j`r y`ur `rkcfnzctn`fs IJ@s. Wmns ns puednsmlg ey tml
Glpcrtilft `j Eugklt cfg Icfcklilft.
Nj y`ur cklfhy g`ls f`t mcvl c wrnttlf D`knhcd Jrcilw`rb/@QNJ
E``b `j @utputs, tml `tmlr p`ssnedl s`urhls `j nfj`rictn`f crl tml
j`dd`wnfk g`huilfts?
J`r Fctn`fcd K`vlrfilft Cklfhnls (FKCs), Xtctl \fnvlrsntnls cfg H`ddlkls
(X\Hs) cfg K`vlrfilft-`wflg cfg H`ftr`ddlg H`rp`rctn`fs (K@HHs)?
J`r D`hcd K`vlrfilft \fnts (DK\s)?
8
Xtlp 8. Bf`w cfg \fglrstcfg ^`ur Cklfhys Ico`r Jnfcd @utputs
Cklfhy Xtrctlknh Qdcf/U`cg Icp
Xh`rlhcrg
U`cg Icp
Xtrctlknh Qdcf
Xh`rlhcrg
Qmndnppnfl Glvld`pilft Qdcf
Cklfhy Hmcrtlr
Qmndnppnfl Glvld`pilft Qdcf
D`hcd K`vlrfilft H`gl
D`hcd Glvld`pilft Qdcf
Ico`r Jnfcd @utputs rljlr t` tml k``gs cfg slrvnhls
tmct y`ur cklfhy ns icfgctlg t` gldnvlr t` lxtlrfcd
hdnlfts tmr`ukm tml nipdlilftctn`f `j pr`krcis,
pr`olhts, cfg chtnvntnls (QCQs).
BF@[ CFG \FGLUXWCFG ^@\U CKLFH^X
ICO@U JNFCD @\WQ\WX
3;
8/11/2019 Guidebook on the Strategic Performance Management System
17/56
= 3>
IJ@s crl gldnvlrlg ey h`rl eusnflss pr`hlssls j plrctnfk hls/ufnts.
M`wlvlr, `hls/ufnts tmct g` f`t gnrlhtdy gldnvlr k``gs cfg slrvnhls
t` lxtlrfcd hdnlfts h`ftrneutl t` tml gldnvlry `j tml cklfhys IJ@s
tmr`ukm Xupp`rt t` @plrctn`fs (XW@) `r Klflrcd Cginfnstrctn`f cfg
Xupp`rt (KCX) chtnvntnls.
XW@s rljlr t` chtnvntnls tmct pr`vngl tlhmfnhcd cfg suestcftnvl supp`rt
t` tml `plrctn`fs cfg pr`olhts `j tml cklfhy. Ey tmlisldvls, tmlsl
chtnvntnls g` f`t pr`guhl tml IJ@s eut tmly h`ftrneutl `r lfmcfhl tml
gldnvlry `j k``gs cfg slrvnhls. Lxcipdls nfhdugl pr`krci i`fnt`rnfk
cfg lvcductn`f, puednh nfj`rictn`f pr`krcis, stctnstnhcd slrvnhls, cfg
nfj`rictn`f systlis glvld`pilft.
KCXrljlr t` chtnvntnls tmct glcd wntm tml pr`vnsn`f j vlrcdd cginfnstrctnvl
icfcklilft supp`rt t` tml lftnrl cklfhy `plrctn`f. Lxcipdls
crl dlknsdctnvl dncns`f slrvnhls, muicf rls`urhl glvld`pilft, cfg
fcfhncd slrvnhls.
ICO@U JNFCD @\WQ\WX
IJ@ 3? Dlkcd Xlrvnhls
IJ@ 5? Lxcinfctn`fs cfg Cpp`nftilfts
IJ@ 8? Qlrs`ffld Q`dnhnls cfg Xtcfgcrgs Xlrvnhls
IJ@ 7? Muicf Uls`urhl Glvld`pilft Xlrvnhls
IJ@
8/11/2019 Guidebook on the Strategic Performance Management System
18/56
1 53
Cjtlr nglftnjynfk tml IJ@s `j y`ur cklfhy, dnst g`wf tml suhhlss
nfgnhct`rs r plrj`ricfhl ilcsurls cfg tcrklts j lchm IJ@.
[mlrl y`u hcf fg tml plrj`ricfhl nfgnhct`rs j y`ur cklfhy?
Cklfhy d`knhcd jrcilw`rb/@QNJns tml icnf g`huilft tmct gltcnds tml
plrj`ricfhl nfgnhct`rs cfg tcrklts plr IJ@. Cklfhy Xtrctlknh Qdcf/U`cg Icp /Xh`rlhcrg
\snfk tmlsl g`huilfts cs ecsns, tml cklfhnls iust ckrll `f tml
plrj`ricfhl stcfgcrgs `f wmnhm tmly wcft t` el ilcsurlg.
^`u hcf gltlrinfl tml suhhlss nfgnhct`rs ey rljlrrnfk t` tml
j`dd`wnfk g`huilfts?
Hntnzlfs Hmcrtlr
UC :;38 (H`gl `j Ltmnhs cfg Ltmnhcd Xtcfgcrgs)
@QLX Uljlrlfhl Wcedl
Chh`ipdnsmilft Ulp`rts (j`r mnst`rnhcd gctc)
Elfhmicrbnfk Ulp`rts
Xtcblm`dglrs Jllgechb Ulp`rts
Wmlrl icy el `tmlr g`huilfts csngl jr`i tm`sl dnstlg ce`vl tmct cf
cklfhy hcf glrnvl nts suhhlss nfgnhct`rs.
Xtlp 7. Nglftnjy tml Xuhhlss Nfgnhct`rs `j Lchm Ico`r Jnfcd @utput
XQLHNJNH
ILCX\UCEDL
CWWCNF CEDL
ULCDNXWNH
WNIL-E@\FG
Xuhhlss nfgnhct`rs
iust el XICUW?
NGLFWNJ^ WML X\HHLXX NFGNHCW@UX
@J LCHM ICO@U JNFCD @\WQ\W
7
53
8/11/2019 Guidebook on the Strategic Performance Management System
19/56
8/11/2019 Guidebook on the Strategic Performance Management System
20/56
8/11/2019 Guidebook on the Strategic Performance Management System
21/56
5: 5;
L]CIQDLX @J X\HHLXX NFGNHCW@UX
Wml mnkmdnkmtlg h`duif nf tml tcedl eld`w sm`ws HXHs suhhlss nfgnhct`rs
tmct wlrl glrnvlg jr`i tml IJ@s (j`ufg nf tml D`knhcd Jrcilw`rb) cfg
strctlknh eolhtnvls cfg ilcsurls (j`ufg nf tml Xh`rlhcrg).
Qlrj`ricfhl tcrklts cfg stcfgcrgs crl h`ftnfu`usdy rlvnlwlg cfg
rlflg. Cs suhm, gltlrinfl splhnh tcrklts cfg suhhlss nfgnhct`rs j`r
lchm ylcr nf y`ur cffucd w`rb pdcf.
ICO@U JNFCD
@\WQ\WX
XWUCWLKNH
@EOLHWNZLILCX\ULX X\HHLXX N FGNHCW@UX
IJ@ 3?
Dlkcd Xlrvnhls
Lfsurl jcnrflss
cfg ljhnlfhy
nf plrj`rinfk
qucsn-ougnhncd
jufhtn`fs
Qlrhlftckl j
hcsls rls`dvlg
wntmnf 71 gcys
jr`i tml tnil
tmly crl rnpl j`r
rls`dutn`f
Qlrhlftckl j hcsls rls`dvlg
wntmnf 71 gcys jr`i tml tnil tmly
crl rnpl j`r rls`dutn`f
F`. j hcsls cgougnhctlg cfg
rls`dvlg wntmnf tmnrty (81) w`rbnfk
gcys (gnshnpdnfcry hcsls) F`. j hcsls cgougnhctlg cfg
rls`dvlg wntmnf tlf (31) w`rbnfk
gcys (f`f-gnshnpdnfcry hcsls)
F`. j cpp`nftilfts pr`hlsslg/
rlvnlwlg vlrsus rlhlnvlg nf ch-
h`rgcfhl wntm tlhmfnhcd stcfgcrgs
(j`r rlkudctlg cklfhnls)
IJ@ 5? Lxcin-
fctn`fs cfg
Cpp`nfilfts
F@WL? IJ@ 5 ns
f`t nfhduglg nf
tml Xh`rlhcrg
eut nt ns fl
`j tml h`rl
jufhtn`fs j tml
HXH.
F`. j HXH tlst cppdnhctn`fs
pr`hlsslg cfg cginfnstlrlg nf
chh`rgcfhl wntm stcfgcrgs
F`. j ldnknedls krcftlg ufglr
splhncd dcws
F`. j ldnknendntnls hlrtnlg/pdchlg
F`. j cpp`nftilfts pr`hlsslg/
rlvnlwlg vlrsus rlhlnvlg nf ch-
h`rgcfhl wntm tlhmfnhcd stcfgcrgs
(j`r rlkudctlg cklfhnls)
ICO@U JNFCD
@\WQ\WX
XWUCWLKNH
@EOLHWNZL ILCX\ULX X\HHLXX N FGNHCW@UX
IJ@ 8?
Qlrs`ffld
Q`dnhnls cfg
Xtcfgcrgs
Xlrvnhls
Ulh`kfnzlg cs
c Hlftlr j`r
Lxhlddlfhl
Qlrhlftckl
`j cklfhnls ch-
hrlgntlg ufglr
QUNIL-MUI
F`. j MU Hdnictl Xurvlys h`f-
guhtlg cs plr cffucd w`rb pdcf
F`. j MUI@s csslsslg cs plr
cffucd w`rb pdcf
F`. j cklfhnls sueolhtlg t`
HMCUI/HCUL-MUI/ XQLCU cs plr
cffucd w`rb pdcf
F`. j cklfhnls rlvcdngctlg nf
chh`rgcfhl wntm kungldnfls
F`. j cklfhnls chhrlgntlg ufglr
QUNIL-MUI Dlvld NN Chhrlgntctn`f
(nssulg wntm HXH Uls`dutn`f) nf
chh`rgcfhl wntm kungldnfls cfg slt
stcfgcrgs
F`. j cklfhnls rlh`iilfglg j`r
Glrlkudctlg Xtctus nf chh`rgcfhl
wntm kungldnfls
F`. j cklfhnls h`fjlrrlg wntm
Xlcd j Lxhlddlfhl Cwcrg ufglr
QUNIL-MUI nf chh`rgcfhl wntm
H`iinssn`f-cppr`vlg stcfgcrgs
F`. j Xlcd j Lxhlddlfhl cwcrglg
ufglr QUNIL-MUI nf chh`rgcfhl
wntm H`iinssn`f-cppr`vlg
stcfgcrgs
F`. `j ufn`fs rlknstlrlg chh`rg-
nfk t` stcfgcrgs
F`. `j ufn`fs chhrlgntlg chh`rg-
nfk t` stcfgcrgs
F`. j ufn`fs HFCs rlknstlrlg
chh`rgnfk t` stcfgcrgs
F`. j lguhctn`f/nfj`rictn`f
hcipcnkf h`fguhtlg cs plr cffucd
w`rb pdcf
F`. j h`fhndnctn`f/ilgnctn`f
slrvnhls rlfglrlg chh`rgnfk t`
stcfgcrgs
Wcedl
8/11/2019 Guidebook on the Strategic Performance Management System
22/56
= 5>
ICO@U JNFCD
@\WQ\WX
XWUCWLKNH
@EOLHWNZLILCX\ULX X\HHLXX NFGNHCW@UX
IJ@ 7? Mu-
icf Uls`urhl
Glvld`pilft
Xlrvnhls
Lfmcfhl tml
h`ipltlfhy `j
`ur w`rbj`rhl
Qlrhlftckl `j
HXH lipd`ylls
illtnfk tmlnr
o`e h`ipltlfhy
stcfgcrgs
Qlrhlftckl `j HXH lipd`ylls
illtnfk tmlnr o`e h`ipltlfhy
stcfgcrgs plr cffucd w`rb pdcf
F`. `j plrs`ffld trcnflg
F`. `j Gnstcfhl Dlcrfnfk Qr`krci
krcguctls chh`rgnfk t` stcfgcrgs
F`. `j shm`dcrs lfr`ddlg chh`rgnfk
t` stcfgcrgs
IJ@
8/11/2019 Guidebook on the Strategic Performance Management System
23/56
83
Ecslg `f tml `rkcfnzctn`fcd prn`rntnls `j tml Hnvnd Xlrvnhl H`iinssn`f
lchm ylcr, lchm `hl gltlrinfls nts splhnh plrj`ricfhl tcrklts `r
suhhlss nfgnhct`rs nf nts cffucd w`rb pdcf.
Nj y`ur `hl/ufnt ns f`t gnrlhtdy gldnvlrnfk k``gs cfg slrvnhls t`
lxtlrfcd hdnlfts, y`ur `hl/ufnt ns lntmlr nipdlilftnfk Xupp`rt
t` @plrctn`fs (XW@) chtnvntnls `r Klflrcd Cginfnstrctn`f cfg
Xupp`rt (KCX) chtnvntnls. Cs suhm, y`u sm`udg mcvl y`ur `wf XICUW
plrj`ricfhl tcrklts `r suhhlss nfgnhct`rs jr`i tml `hl/ufnt dlvld
g`wf t` tml nfgnvngucd stc dlvld.
Nfgnvngucd
Xtcjj
IJ@ 3?
DLKCD XLUZNHLX
Lfsurl jcnrflss cfg
ljhnlfhy
nf plrj`ricfhl j
qucsn-ougnhncd jufhtn`fs
@DC
Gnvnsn`fsDXG
@DC HXHU@
%`j hcsls
rls`dvlg wntmnf
71gcys
HXHJ@s LXG
HXHU@s LUQ@
Wlst j`ri
glvld`plg wntm
k``g rldncendnty
nfglx wntmnf5gcys
elj`rl slhurnty
prnftnfk
%cpp`nftilfts
chtlg up`fwntmnf
3.< m`urs
IJ@ 5?L]CINFCWN@FX &CQQ@NFWILFWX
QI\ CQHHG
@XI MUQX@
%`j cklfhnls
chhrlgntlg ufglr
QUNIL-MUI
HXH hdnlft
sctnsjchtn`frctnfk
(jr`ftdnfl slrvnhls)
IJ@ 8? QLUX@FFLDQ@DNHNLX CFGXWCFGCUGX
XLUZNHLX
Ulh`kfnzlg cs
c Hlftlr j`r Lxhlddlfhl
QXLG
HXHU@
IJ@ 7? M\ICFULX@\UHL
GLZLD@QILFWXLUZNHLX
Lfmcfhl tml h`ipltlfhy
`j ur w`rbj`rhl
HXHU@
%`j HXH
lipd`ylls
illtnfk tmlnro`e
h`ipltlfhy
QI\
@XI
%`j mnkm
glfsnty
cklfhnls &
tmlnrslrvnhl
`jhls pcssnfk
CUWC-UHX
QCDG
HXHU@
QXXG
MUQX@
F`. `j cklfhnls
wntmcppr`vlg
&jufhtn`fcd
XQIX
QXLG
HXHU@
IJ@
8/11/2019 Guidebook on the Strategic Performance Management System
24/56
88
Hmcrt :.Nddustrctn`f j @fl HXH @hl cfg
Gnvnsn`f ct Hlftrcd cfg Ulkn`fcd Dlvlds
H`ftrneutnfk t` IJ@ 8
W` nddustrctl m`w tml plrj`ricfhl k`cds `j cf `hl hcshcgl g`wf t` tml gnvnsn`f cfg nfgnvngucd stc dlvlds `f tml hlftrcd cfg rlkn`fcd
dlvlds, tmns Kungle``b wndd zlr` nf `f IJ@ 8 cfg `fl splhnh `hl nf tml Hnvnd Xlrvnhl H`iinssn`f tmct h`ftrneutls t` nt? tml Muicf
Uls`urhl Q`dnhnls cfg Xtcfgcrgs @hl (MUQX@), cfg `fl gnvnsn`f ufglr nt, tml Cugnt Q`sntn`f Hdcssnhctn`f cfg H`iplfsctn`f Gnvnsn`f
(CQHHG) cfg nts h`uftlrpcrt `hl cfg gnvnsn`f `f tml rlkn`fcd dlvld, tml HXH Ulkn`fcd @hl (HXHU@) cfg tml Q`dnhnls cfg Xystlis
Lvcductn`f Gnvnsn`f (QXLG). `u wndd f`tl tmct tw` hls nf tml hlftrcd hl chtucddy h`ftrneutl t` IJ@ 8? MUQX@ cfg @XI. M`wlvlr, tml
j`hus wndd `fdy el `f tml MUQX@ (hlftrcd `hl) cfg tml QXLG (rlkn`fcd `hl). Wmlsl ufnts crl mnkmdnkmtlg nf yldd`w eld`w?
Nfgnvngucd
Xtcjj
IJ@ 3?
DLKCD XLUZNHLX
Lfsurl jcnrflss cfg
ljhnlfhy
nf plrj`ricfhl j
qucsn-ougnhncd jufhtn`fs
@DC
Gnvnsn`fsDXG
@DC HXHU@
%`j hcsls
rls`dvlg wntmnf
71gcys
HXHJ@s LXG
HXHU@s LUQ@
Wlst j`ri
glvld`plg wntm
ce`vl cvlrckl
rldncendnty nfglx
wntmnf5 gcys
elj`rl slhurnty
prnftnfk
%cpp`nftilfts
chtlg up`fwntmnf
3.< m`urs
IJ@ 5?L]CINFCWN@FX &CQQ@NFWILFWX
QI\ CQHHG
@XI MUQX@
%`j cklfhnls
chhrlgntlg ufglr
QUNIL-MUI
HXH hdnlft
sctnsjchtn`frctnfk
(jr`ftdnfl slrvnhls)
IJ@ 8? QLUX@FFLDQ@DNHNLX CFGXWCFGCUGX
XLUZNHLX
Ulh`kfnzlg cs
c Hlftlr j`r Lxhlddlfhl
QXLG
HXHU@
MUG
IJ@ 7? M\ICFULX@\UHL
GLZLD@QILFWXLUZNHLX
Lfmcfhl tml h`ipltlfhy
`j ur w`rbj`rhl
HXHU@
%`j HXH
lipd`ylls
illtnfk tmlnro`e
h`ipltlfhy
QI\
@XI
%`j mnkm
glfsnty
cklfhnls &
tmlnrslrvnhl
`jhls pcssnfk
CUWC-UHX
QCDG
HXHU@
QXXG
MUQX@
F`. `j cklfhnls
wntmcppr`vlg
&jufhtn`fcd
XQIX
QXLG
HXHU@
IJ@
8/11/2019 Guidebook on the Strategic Performance Management System
25/56
7 8. Ulkn`fcd @hl Dlvld (HXHU@) cfg
Gnvnsn`f Dlvld (QXLG) Xuhhlss Nfgnhct`rs
ICO@U JNFCD
@\WQ\WX
XWUCWLKNH
@EOLHWNZL
ILCX\ULX
ULKN@FCD @JJNHL
(HXHU@) X\HHLXX
NFGNHCW@UX
Q@DNHNLX CFG
X^XWLIX LZCD\CWN@F
GNZNXN@F (QXLG)X\HHLXX NFGNHCW@UX
IJ@ 8?
Qlrs`ffld
Q`dnhnls
cfg
Xtcfgcrgs
Xlrvnhls
Ulh`k-
fnzlg cs
c Hlftlr
j`r
Lxhlddlfhl
Huiudctnvl 5
8/11/2019 Guidebook on the Strategic Performance Management System
27/56
= 8>
;
Lchm gnvnsn`f wndd el stclg ey ct dlcst `fl nfgnvngucd lipd`yll. Wml
plrj`ricfhl k`cds `j lchm nfgnvngucd lipd`yll iust h`ftrneutl cfg
cdnkf wntm tml plrj`ricfhl k`cds `j tml gnvnsn`f. Wml suhhlss nfgnhct`rs
sm`udg el XICUW.
Xtlp ;. Nglftnjy tml Qlrj`ricfhl K`cds `j Nfgnvngucds \fglr Lchm Gnvnsn`f
L]CIQDL @J NFGNZNG\CD DLZLD QLUJ@UICFHL K@CDXCW WML HLFWUCD @JJNHL DLZLD
Mnkmdnkmtlg nf Wcedl 31 crl tml nfgnvngucd dlvld suhhlss nfgnhct`rs `j
lipd`ylls ufglr tml Cugnt cfg Q`sntn`f Hdcssnhctn`f cfg H`iplfsctn`f
Gnvnsn`f. Wml tcedl cds` sm`ws tml cdnkfilft `j nfgnvngucd suhhlss
nfgnhct`rs wntm tml gnvnsn`f dlvld (CQHHG) cfg `hl dlvld (MUQX@)
suhhlss nfgnhct`rs.
Dnbl tml `hl dlvld cfg gnvnsn`f dlvld suhhlss nfgnhct`rs, nfgnvngucd
dlvld suhhlss nfgnhct`rs sm`udg cds` el XICUWXplhn h, Ilcsurcedl,
Cttcnfcedl, Ulcdnstnh, cfgWnil-e`ufg.
8>
NGLFWNJ^ WML QLUJ@UICFHL K@CDX @J
WML NFGNZNG\CDX \FGLU LCHM GNZNXN@F
8/11/2019 Guidebook on the Strategic Performance Management System
28/56
8/11/2019 Guidebook on the Strategic Performance Management System
29/56
5 78
L]CIQDL @J NFGNZNG\CD DLZLD QLUJ@UICFHL K@CDXCW WML ULKN@FCD @JJNHL DLZLD
Mnkmdnkmtlg f tml tcedl eld`w crl tml nfgnvngucd dlvld suhhlss nfgnhct`rs
`j lipd`ylls ufglr tml Q`dnhnls cfg Xystlis Lvcductn`f Gnvnsn`f
(QXLG) ct tml rlkn`fcd `hl dlvld. Wml tcedl cds` sm`ws tml cdnkfilft
`j nfgnvngucd suhhlss nfgnhct`rs wntm tml gnvnsn`f dlvld (QXLG) cfg tml
Ulkn`fcd @hl suhhlss nfgnhct`rs.
Dnbl tml rlkn`fcd `hl dlvld cfg gnvnsn`f dlvld suhhlss nfgnhct`rs,
nfgnvngucd dlvld suhhlss nfgnhct`rs sm`udg cds` el XICUW Xplhnh,
Ilcsurcedl, Cttcnfcedl, Ulcdnstnh, cfg Wnil-e`ufg.
ICO@UJNFCD
@\WQ\WX
XWUCWLKNH@EOLHWNZL
ILCX\ULX
ULKN@FCD@JJNHL DLZLD
(HXHU@)X\HHLXX
NFGNHCW@UX
GNZNXN@FDLZLD (QXLG)
X\HHLXXNFGNHCW@UX
NFGNZNG\CD DLZLD(XWCJJ) X\HHLXX
NFGNHCW@UX
IJ@ 8?
Qlrs`ffld
Q`dnhnlscfg
XtcfgcrgsXlrvnhls
Ulh`k-
fnzlg cs
c Hlftlrj`r
Lxhlddlfhl
Qlrhlft-
ckl `j
cklfhnlschhrlg-
ntlg ufglrQUNIL-
MUI
Huiudctnvl
5
8/11/2019 Guidebook on the Strategic Performance Management System
30/56
7 7
ICO@UJNFCD
@\WQ\WX
XWCJJ EX\HHLXX
NNFGNHCW@UX
GLXHUNQWN@F @J UCWNFKXJ@U S\CDNW^
GLXHUNQWN@F@J UCWNFKX
J@U LJJNHNLFH^
GLXHUNQWN@F@J UCWNFKX
J@U WNILDNFLXX
IJ@8?Qlrs`ffldQ`dnhnlscfgXtcfgcrgsXlrvnhls
Grcjt I@Celtwllf tml HXHcfg cwcrg knvnfke`gnls f tmlnftlkrctn`f j HEstcfgcrgs t`tmlnrhrntlrnc cppr`vlgeytml Gnvnsn`fHmnlj ey83 Oudy5138
< Grcjt I@C cppr`vlg eytml Gnvnsn`f Hmnlj up`f rstsueinssn`f
< Cppr`vlg eytml Gnvnsn`fHmnlj elj`rl Oudy55
7 Grcjt I@C cppr`vlg eytmlGnvnsn`f Hmnlj up`f slh`fgsueinssn`f wntm infnicdhmcfkls
7 Cppr vlg eytml Gnvnsn`fHmnlj jr`i Oudy55 t` 5:
8 Grcjt I@C cppr`vlgeytml Gnvnsn`f Hmnlj up`fslh`fg sueinssn`f wntm ico`rhmcfkls
8 Cppr vlg eytml Gnvnsn`fHmnlj jr`i Oudy5; t`Cukust 8
5 Grcjt I@C cppr`vlg eytml Gnvnsn`f Hmnlj up`f tmnrgsueinssn`f wntm infnicdhmcfkls
5 Cppr`vlg ey tml Gnvnsn`fHmnlj jr`i Cukust 7t` 3:
3 Grcjt I@C cppr`vlg eytmlGnvnsn`f Hmnlj up`f tmnrg sue-inssn`f wntm ico`r hmcfkls
3 Cppr`vlg eytml Gnvnsn`fHmnlj ely`fg Cprnd 3:
Grcjt rlpdnls t`qulrnls cppr`vlgeytml Gnvnsn`fHmnlj wntmnf ;
gcys up`f rlhlnpteytml MUQX@
< - Cppr`vlg eytml Gnvnsn`fHmnlj up`f 3st sueinssn`f
< Ulpdnls slft wntmnf cfcvlrckl j 3 gcy
7- Cppr`vlg ey tml Gnvnsn`f
Hmnlj up`f 5fg sueinssn`fwntm infnicd hmcfkls
7 Ulpdnls slft wntmnf cf
cvlrckl `j 5 t`< gcys
8 Cppr`vlg eytml Gnvnsn`fHmnlj up`f 5fg sueinssn`fwntm ico`r hmcfkls
8 Ulpdnls slft wntmnf cfcvlrckl `j :t`= gcys
5 Cppr`vlg ey tml Gnvnsn`fHmnlj up`f 8rg sueinssn`fwntm infnicd hmcfkls
5 Ulpdnls slft gldcylg eycf cvlrckl j 5 t`8.< gcys
3 Cppr`vlg ey tml Gnvnsn`fHmnlj up`f 8rg sueinssn`fwntm ico`r hmcfkls
3 Ulpdnls slft gldcylgeycf cvlrckl `j 7`r i`rlgcys
Hlftrcd @hl Dlvld? Lipd`yll HWcedl 51. Lipd`yll H Uctnfk Ictrnx
ICO@UJNFCD
@\WQ\WX
XWCJJ HX\HHLXX
NNFGNHCW@UX
GLXHUNQWN@F @J UCWNFKXJ@U S\CDNW^
GLXHUNQWN@F@J UCWNFKX
J@U LJJNHNLFH^
GLXHUNQWN@F@J UCWNFKX
J@U WNILDNFLXX
IJ@8?Qlrs`ffldQ`dnhnlscfgXtcfgcrgsXlrvnhls
Qr`p`scd `f tmlQUNIL-MUI @rn-lftctn`f cppr`vlgeytm l Gnvnsn fHmnlj eytml lfg`j OcfucryF@WL?Wniljrcilns Ocf. 3 t`Jle. 3t`Icrhm >
3 Cppr`vlg eyt ml Gnvnsn`fHmnlj up`f 8rg sueinssn`fwntm ico`r hmcfkls
3 Qr`p`scd cppr`vlg eytml Gnvnsn`f Hmnlj ely`fgIcrhm >
Illtnfkwntmcwcrg knvnfke`gnls h`fvlflg
eylfg j Icy
F@WL?Wmlrlqunrlg `utputns c illtnfkrlp`rt cfg tmltniljrcil ns 81gcys
< Illts cdd tml h`ftlftrlqunrlilfts wntm cggntn`fcdcfcdysls cfg p`dnhyrlh`i-
ilfgctn`fs
< Ulp`rt sueinttlg wntmnftml gcy`j t ml illtnfk
7 Illts cdd tml h`ftlftrlqunrlilfts wntm sukklstn`fs
7 Ulp`rt sueinttlg wntmnf3-5 gcys cjtlr tml illtnfk
8 Illts cdd tml h`ftlftrlqunrlilfts j tml rlp`rt
8 Ulp`rt sueinttlg wntmnf8gcys cjtlr tml illtnfk
5 Nfh`ipdltl rlp`rt 5 Ulp`rt sueinttlg wntmnf7-< gcys cjtlr tml illtnfk
3 F`illtnfkh`fguhtlg /Illtnfkh`fguhtlg eut f`rlp`rt
3 Ulp`rt sueinttlg ely`fg:gcys cjtlr tml illtnfk
Grcjt rlpdnls t`qulrnls cppr`vlgeytm l Gnvnsn fHmnlj wntmnf ;gcys up`f rlhlnpteytml MUQX@
< - Cppr`vlg ey tml Gnvnsn`fHmnlj up`f 3st sueinssn`f
< Ulpdnls slft wntmnf cfcvlrckl `j 3 gcy
7- Cppr`vlg eytml Gnvnsn`fHmnlj up`f 5fg sueinssn`fwntm infnicd hmcfkls
7 Ulpdnls slft wntmnf cfcvlrckl `j 5 t`< gcys
8 Cppr`vlg ey tml Gnvnsn fHmnlj up`f 5fg sueinssn`fwntm ico`r hmcfkls
8 Ulpdnls slft wntmnf cfcvlrckl j :t` = gcys
5 Cppr`vlg eytml Gnvnsn`fHmnlj up`f 8rg sueinssn`fwntm infnicd hmcfkls
5 Ulpdnls slft gldcylg eycf cvlrckl `j 5 t`8.< gcys
3 Cppr`vlg eyt ml Gnvnsn`fHmnlj up`f 8rg sueinssn`fwntm ico`r hmcfkls
3 Ulpdnls slft gldcylgeycf cvlrckl `j 7`r i`rlgcys
8/11/2019 Guidebook on the Strategic Performance Management System
37/56
=
Ulkn`fcd @hl Dlvld? Lipd`yll GWcedl 53. Lipd`yll G Uctnfk Ictrnx
ICO@UJNFCD
@\WQ\WX
XWCJJ GX\HHLXX
NNFGNHCW@UX
GLXHUNQWN@F @J UCWNFKXJ@U S\CDNW^
GLXHUNQWN@F @JUCWNFKX
J@U LJJNHNLFH^
GLXHUNQWN@F@J UCWNFKX
J@U WNILDNFLXX
IJ@ 8?Qlrs`ffldQ`dnhnlscfgXtcfgcrgsXlrvnhls
Cklfhnlschhrlgntlg ufglrHXH CklfhyChhrlgntctn`fQr`krci(HXHCCQ)cssnstlg cfgcsslsslg j`rDlvld NN-Chhrlgntlg Xtctus
\fglr QUNIL-MUI
< Csslssilft rlp`rtnfgnhctls cdd tml h`ftlftrlqunrlilfts wntm cggntn`fcdcfcdysls
< Ulp`rt sueinttlg t` tmlGnvnsn`f Hmnlj wntmnf : gcyscjtlr tml h`fguht j tmlcsslssilft
7 Csslssilft rlp`rtnfgnhctls cdd tml h`ftlftrlqunrlilfts wntm sukklstn`fs
7 Ulp`rt sueinttlg t` tmlGnvnsn`f Hmnlj wntmnf ; t` =gcys cjtlr tml h`fguht j tmlcsslssilft
8 Csslssilft rlp`rtnfgnhctls cdd tml h`ftlftrlqunrlilfts j tml rlp`rt
8 Ulp`rt sueinttlg t` tmlGnvnsn`f Hmnlj wntmnf > t` 33gcys cjtlr tml h`fguht j tmlcsslssilft
5 Nfh`ipdltl rlp`rt 5 Ulp`rt sueinttlg t` tmlGnvnsn`f Hmnlj wntmnf 35 t` 3
Gurnfk tml i`fnt`rnfk cfg h`chmnfk plrn`g, nt ns nip`rtcft tmct y`u
rlkudcrdy i`fnt`r tml plrj`ricfhl j hls, gnvnsn`fs, cfg lipd`ylls.
^`u iust put i`fnt`rnfk cfg lvcductn`f ilhmcfnsis cfg t``ds nf pdchl
s` tmct tnildy cfg cppr`prnctl stlps hcf el tcblf t`wcrgs illtnfk
plrj`ricfhl tcrklts cfg `rkcfnzctn`fcd k`cds. Wmns rlqunrls cf
nfj`rictn`f systli tmct supp`rts i`fnt`rnfk cfg lvcductn`f.
Eld`w crl sukklstlg i`fnt`rnfk cfg h`chmnfk t``ds?
Xtlp =. Glvld`p tml Qlrj`ricfhl I`fnt`rnfk cfg H`chmnfk W``ds
XCIQDLX @J QLUJ@UICFHL I@FNW@UNFK CFG H@CHMNFK W@@DX
Ico`r Jnfcd
@utput
Wcsbs Cssnkflg
t`
Gurctn`f Wcsb Xtctus Ul-
icrbs
[llb
3
[llb
5
[llb
8
[llb
7
Qlrs`ffld
Q`dnhnls
cfg
Xtcfgcrgs
Xlrvnhls
Qrlpcrl
Uls`du-
tn`fs j`r
chhrlgntc-
tn`f `j
cklfhnls
X tc jj C & E ; gc ys
jr`i
rlhlnpt
ey tml
MUQX@
Grcjt
QUNIL-
MUI
Hlrtnjynfk
E`crg (HE)
Xtcfgcrgs
j`r Hlf-
tlr/Xlcd `j
Lxhlddlfhl
Xtcjj E Ocfucry t`
Jlerucry
3>
QLUJ@UICFHL I@FNW@UNFK J@UI
WCXB
NG F@.X\EOLHW
CHWN@F
@JJNHLU@\WQ\W GCWL CXXNKFLG
GCWL
CHH@IQDNXMLGULICUBX
G`huilft
F`. r
Wcsb F`.
nj Wcblf
jr`i [JQ
Xueolht Crlc
`j tml Wcsb
`r tml Xnkfc-
t`ry `j tml
G`huilft
cfg Xueolht
Crlc
Gctl tml tcsb
wcs cssnkflg t`
tml grcjtlr
Gctl tml @utput
wcs cppr`vlg
ey tml
suplrvns`r
G`h. F . Xnkfct`ry Xueolht Chtn`f
@j-
hlr
Gctl Cs-
snkflg
Gctl
Xnkflg
Xtctus Ulicrbs
513 8- 113 Gnr . O uc f
gldc Hruz,
G@DL
Xtlp
Nfhrlilft
CEC Ocf. 5,
5138
Ocf. 7,
5138
Icndlg `f
Ocf. 7, 5138
513 8- 11< I s. Cffc
Xcft`s
Dlcvl `j
Ecrcfkcy
@jhncds
_I@ Ocf. ;,
5138
Ocf. >,
5138
Licndlg `f
Ocf. >, 5138
Licndlg f
Ocf. >, 5138
Xuplrvns`rs cfg h`chmls pdcy c hrntnhcd r`dl ct tmns stckl. Wmly hcf pr`vngl
cf lfcednfk lfvnr`filft, nftr`guhl nftlrvlftn`fs t` nipr`vl tlci
plrj`ricfhl, cfg glvld`p nfgnvngucd p`tlftncds.
W` rlntlrctl, nt ns nip`rtcft tmct y`u lstcednsm cf nfj`rictn`f systli cs
c vntcd icfcklilft t``d tmct wndd supp`rt gctc icfcklilft t` pr`guhl
tnildy, chhurctl, cfg rldncedl nfj`rictn`f j`r pr`krci trchbnfk cfg
plrj`ricfhl i`fnt`rnfk cfg rlp`rtnfk.
XCIQDL QLUJ@UICFHL I@FNW@UNFK CFG H@CHMNFK O@\UFCD
3st
5fg
8rg
7tm
S
u
c
r
t
l
r
Fcil j Gnvnsn`f/Jnldg @jjnhl PPPPPPPPPPPPPPPPPPPPPPPPPPPPPGnvnsn`f Hmnlj / Gnrlht`r NN PPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPFuielr j Qlrs`ffld nf tml Gnvnsn`f / J@ PPPPPPPPPPPPPPPPPPPP
Ilhmcfnsi/s
IlltnfkChtnvnty
@fl-nf-@fl Kr`upIli`
@tmlrs(Qds. Xplhnjy)
Ulicrbs
I`fnt`rnfk
H`chmnfk
Qdlcsl nfgnhctl tml gctl nf tml cppr`prnctl e`x wmlf tml i`fnt`rnfk wcs h`fguhtlg.
H`fguhtlg ey?
Niilgnctl Xuplrn`r
Gctl? F`tlg ey?
Mlcg `j @jjnhl
Gctl?
:85
Xtlp =. Glvld`p tml Qlrj`ricfhl I`fnt`rnfk cfg H`chmnfk W``ds Xtlp =. Glvld`p tml Qlrj`ricfhl I`fnt`rnfk cfg H`chmnfk W``ds
8/11/2019 Guidebook on the Strategic Performance Management System
40/56
7 :, y`u sm`udg el cedlt` glvld`p cppr`prnctl plrj`ricfhli`fnt`rnfk cfg h`chmnfk t``ds.d
Xtlp =. Glvld`p tml Qlrj`ricfhl I`fnt`rnfk cfg H`chmnfk W``ds Xtlp =. Glvld`p tml Qlrj`ricfhl I`fnt`rnfk cfg H`chmnfk W``ds
8/11/2019 Guidebook on the Strategic Performance Management System
41/56
: :;
31
Xtlp 31. Glvld`p tml Qlrj`ricfhl Lvcductn`f W``ds
Ct tml elknffnfk `j tml plrj`ricfhl i`fnt`rnfk plrn`g, glvld`p
tml t``ds tmct wndd el uslg t` lstcednsm h`iintilft cfg lvcductl
chh`ipdnsmilfts ct tml lfg `j c knvlf plrn`g.
Nfh`rp`rctl tml j`dd`wnfk lsslftncd ldlilfts nf y`ur lvcductn`f t``d?
Fcil, p`sntn`f, cfg snkfcturl j tml \fnt Mlcg r nfgnvngucd stc elnfk
lvcductlg (rctll)
Uctnfk plrn`g
Gctl wmlf lvcductn`f wcs h`ipdltlg
Fcil, snkfcturl, cfg p`sntn`f `j suplrvns`rs tmct cppr`vl tml
h`ipdltlg lvcductn`f j`ri cfg tml gctl wmlf tmly icgl tml cppr`vcd
Ico`r Jnfcd @utputs tmct y`ur `hl cfg gnvnsn`f crl h`ftrneutnfk t`
(Xtlp
8/11/2019 Guidebook on the Strategic Performance Management System
42/56
:>
Wml upplr pcrt `j tml @QHU, GQHU, cfg NQHU nglftnls?
Wml fcil `j plrs`f icbnfk tml plrj`ricfhl h`iintilft, mns/mlr
p`sntn`f nf tml rkcfnzctn`f, cfg snkfcturl
Wml rctnfk plrn`g
Wml gctl wmlf tml plrj`ricfhl h`iintilft wcs icgl ct tml elknffnfk
`j tml rctnfk plrn`g Wml fcil cfg p`sntn`f `j tml suplrvns`rs cppr`vnfk tml plrj`ricfhl
h`iintilft cfg tml gctl wmlf tmly icgl tml cppr`vcd ct tml elknffnfk
`j tml rctnfk plrn`g.
Wml icnf p`rtn`f j @QHU, GQHU cfg NQHU ns c tcedl wntm slvlrcd h`duifs?
Wml @QHU cfg GQHU mcvl ; h`duifs Wml NQHU mcs < h duifs
H dui f 3? I co r J nfcd @ utpu ts H dui f 3? I co r J nfcd @ utpu ts
H dui f 5? X uh hlss Nfg nh ct rs H dui f 5? X uh hlss Nfg nh ct rs
H du if 8? Cd d t tlg Eug klt H du if 8? Ch tu cd Ch h ip dn smilfts
H`duif 7? Gnvnsn`fs Chh`uftcedl (j`r
@QHU) / Nfgnvngucds Chh`uftcedl (j`r
GQHU)
H`duif 7 (wmnhm ns jurtmlr gnvnglg nft` 7 sue-h`duifs)?
Uctnfk j`r Sucdnty (S), Ljhnlfhy (L) cfg Wnildnflss (W)
cfg tml Cvlrckl (Cvl)
H duif
8/11/2019 Guidebook on the Strategic Performance Management System
43/56
;3
Wml @QHU J`ri
fk Qlrn`g?ms cfg ylcr
Wml suplrvns`r
(Cklfhy Mlcg)wm` cppr`vls
tml plrj`ricfhlh`iintilftsnkfs ct tml
elknffnfk `jrctnfk plrn`g
Fcil cfg Q`sntn`f
`j @hl Gnrlht`r (Uctll)
Xnkfcturl `j @hl Gnrlht`r (Uctll)
Gctl wmlf
plrj`ricfhlh`iintilftns icgl ct tml
elknffnfk `jrctnfk plrn`g
Xnkfcturl `j Gnvnsn`f Hmnlj
Gctl wmlfplrj`ricfhl
h`iintilftns icgl ct tml
elknffnfk `jrctnfk plrn`g
Wml GQHU J`ri
Wml Mlcg `j tml QIW
snkfs mlrl ct tmlelknffnfk cfg lfg `j
tml rctnfk plrn`g
Wml Cklfhy Mlcg
knvls tml fcd rctnfkct tml lfg `j tml
rctnfk plrn`g
C Ulprlslftctnvl `jtml QIW Xlhrltcrnct
csslssls tmlh`ipdltlg lvcductn`f
j`ri ct tmlelknffnfk cfg lfg `j
tml rctnfk plrn`g
Uctnfk Qlrn`g?i`ftms cfg ylcr
Wml suplrvns`r
(@hlGnrlht`r) wm`
cppr`vls tmlplrj`ricfhlh`iintilft
snkfs ct tmlelknffnfk `jrctnfk plrn`g
Fcil cfg Q`sntn`f`j Gnvnsn`f Hmnlj
Wml @hl Gnrlht`rknvls tml fcd rctnfk
8/11/2019 Guidebook on the Strategic Performance Management System
44/56
Uctnfk Qlrn`g?i`ftms cfg ylcr
Wml @hlMlcg wm`cppr`vls tmlplrj`ricfhlh`iintilftsnkfs ct tmlelknffnfk jrctnfk plrn`g
Fcil cfg Q`sntn`f`j Nfgnvngucd Xtc
Xnkfcturl j Nfgnvngucd Xtc (Uctll)
Gctl wmlfplrj`ricfhlh`iintilftns icgl ct tmlelknffnfk jrctnfk plrn`g
Wml @hl Gnrlht`rknvls tml fcd rctnfk
Wml rctlr wrntlsmns/mlr h`iilfts ftml rctll cfg mns/mlr
rlh`iilfgctn`fsWml Uctll snkfsmlrl cjtlr gnshussn`f`j lvcductn`f wntmGnvnsn`f Hmnlj
Wml Gnvsn`f Hmnlj(Uctlr) snkfs mlrl
Wml NQHU J`ri
Nj y`u j`dd`w Xtlp 31, y`u sm`udgel cedl t` glvld`p y`ur @QHU, GQHU,cfg NQHU j`risd
Wml XQIX sukklsts tw` lvcductn`f
plrn`gs? fhl lvlry snx i`ftms. M`wlvlr,
cf cklfhy icy j`dd`w c qucrtlrdy rctnfk
plrn`g (lvlry tmrll i`ftms), wmnhm ns tml
infniui2 r c ylcrdy rctnfk plrn`g (lvlry
35 i`ftms), wmnhm ns tml icxniui.
Qlrj`ricfhlUlvnlw &
Lvcductn`f
Xtlp 33 jcdds ufglrtml tmnrg stckl `j
tml QIX hyhdl--Qlrj`ricfhl Ulvnlw
cfg Lvcductn`f
8/11/2019 Guidebook on the Strategic Performance Management System
45/56
;85
7. Qlrj`ricfhl Ulwcrgnfk cfg Glvld`pilft
Qdcffnfk
Wmlrl ns c ilhmcfnsi j`r gnshussn`f `j
csslssilft rlsudts ey tml Mlcg `j @hl cfg
suplrvns`rs wntm tml nfgnvngucd lipd`yll ct tml
lfg `j tml rctnfk plrn`g
Wmlrl ns c pr`vnsn`f j`r tml grcwnfk up `j c
Qr`jlssn`fcd Glvld`pilft Qdcf t` nipr`vl
`r h`rrlht plrj`ricfhl `j lipd`ylls wntm
\fsctnsjcht`ry `r Q``r plrj`ricfhl rctnfk
Ulh`iilfgctn`fs j`r glvld`pilftcd
nftlrvlftn`fs crl nfgnhctlg nf tml Qlrj`ricfhlH`iintilft cfg Uctnfk J`ri
Qr`vnsn`f nf tml kungldnfls `f tml dnfbckl `j
XQIX wntm tml Cklfhy MU Glvld`pilft Qdcf
Qr`vnsn`f nf tml kungldnfls `f tml tnl-up
`j plrj`ricfhl icfcklilft systli wntm
tml cklfhy rlwcrgs cfg nfhlftnvls j`r t`p
plrj`rinfk nfgnvngucds, ufnts, cfg hls
Wml rlsudts `j tml plrj`ricfhl lvcductn`f
crl uslg cs nfputs t` tml Cklfhy MU Qdcf cfg
rlwcrgs cfg nfhlftnvls
Uctnfk Qlrn`g
Wml Cklfhy XQIX kungldnfls splhnjy tml
plrj`ricfhl rctnfk plrn`g
8-i`ftm rctnfk plrn`g0
:-i`ftm rctnfk plrn`g0
3-ylcr rctnfk plrn`g0
Uctnfk Xhcdl
(Xtlp =)
Wml Cklfhy XQIX Kungldnfls splhnls tml
>> (Ulvnslg Q`dnhnls `f
tml QLX)
XQIX Hcdlfgcr Wmlrl ns cf cffucd hcdlfgcr wntm chtnvntnls, ufnt/
plrs`f rlsp`fsnedl cfg tniljrcil j`r lchm pmcsl
Wmlrl ns c shmlgudl j`r tml XQIX rnlftctn`f cfg
XQIX pnd`t tlst
Cdtm`ukm tml XQIX ns f`t t`tcddy flw, nt stndd rlqunrls c trcfsntn`f
plrn`g cfg c snkfnhcft smnjt nf `rnlftctn`f rlkcrgnfk plrj`ricfhl
ilcsurlilft. Wml XQIX flhlssntctls c hmcfkl nf tml `rkcfnzctn`fcd
hudturl jr`i tml dlcglrsmnp g`wf t` tml rcfb cfg dl. Cs suhm, tml
hmcfkl pr`hlss fllgs t` el icfcklg hcrljuddy cfg h`iiufnhctlg hdlcrdy
t` lvlry`fl nf tml `rkcfnzctn`f.
^`u wndd fllg c h`iprlmlfsnvl hmcfkl icfcklilft cfg h`iiufnhctn`f
pdcf t` `rnlft lipd`ylls `f tml lsslftncd jlcturls `j tml XQIX s`
tmct nf tml pr`hlss, y`u wndd el cedl t` `etcnf tmlnr euy-nf, supp`rt,
cfg lfkcklilft.
Nj y`u j`dd`w cdd tml ntlis nf tml hmlhbdnstce`vl, y`u sm`udg el cedl t` hrcjt y`urCklfhy XQIX Kungldnfls.d
8/11/2019 Guidebook on the Strategic Performance Management System
55/56
HNZND XLUZNHL H@IINXXN@F
Wld. F`. >83-=1>5 / >83-;>8>
mttp?//www.hsh.k`v.pm/
8/11/2019 Guidebook on the Strategic Performance Management System
56/56
Recommended