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AuthenticInteractions.ExtraordinaryResults.
Attractingandretaininggenerationallydiversetalenttoyourorganization.
GENERATIONALINTELLIGENCEForOrganizational&TeamSustainability
YAELC.SIVIManagingPartner,Co-Founderysivi@collaborative-coaching.comwww.collaborative-coaching.com
2Collaborative Coaching LLC, 2018, ®All Rights Reserved.
FourGenerationsataGlance
Baby Boomers
Ages 54-72
Gen XAges 39 - 53
Millennials/Gen Ys
Ages 23-38
Gen ZAges 8-22
BirthYears: 1946-1964FormativeYears:1950s/‘60sCoreValues:
• Optimism• Change• Consensus• Achievement
BirthYears: 1965-1979FormativeYears:1970s/‘80sCoreValues:
• Realism• Autonomy• Flexibility• Diversity
BirthYears: 1980– 1997FormativeYears:1990s/‘00sCoreValues:
• Self-Expression• Freedom• Open-Mindedness• Community
BirthYears: 1996–FormativeYears:00s&2010sCoreValues:
• Hyper-connectivity:• Concernsaboutfuture• Entrepreneurial• Politicallyawareandopen
3Collaborative Coaching LLC, 2018, ®All Rights Reserved.
ShiftingWorkforceCompositionintheU.S.
Autonomy
Purpose
Mastery
BUTAREN’TWEALLTHESAME?YES – ANDNOSOURCESOFMOTIVATIONSPANACROSSAGEDIFFERENCES
USpopulation:Generationsataglance
SilentsBorn1928– 1945Approx.46Mill.
GenerationXBorn1965– 1979Approx.65Mill.
BabyBoomersBorn1946– 1964Approx.76Mill.
Millennials/GenYBorn1980– 2000Approx.80Mill.
Source:PEWResearchCenter 2015
4Collaborative Coaching LLC, 2018, ®All Rights Reserved.
BABYBOOMERS
SOMECOREVALUES|ACHIEVEMENTS
Mission
Consensus
Optimism
Loyalty
Youcandoit!Andwecanchange
theworld!
Determination
BirthYears:1946- 1964FormativeYears:1950sand‘60s
CurrentAge:53-71Numbers:76Million
DEFININGMOMENTS
HOWTOENGAGEBABYBOOMERS…• Askthemtocoachandmentor
• Havethemdocumentandsharewhattheyknow
• Showappreciationfortheirenergyandhard-work
• Conductin-personmeetingsoractualphonecallswiththem
• “Rewire”or“rehire”them
WHATBABYBOOMERSCANDO…• Recognizeyour“facetime”mode;showmoreflexibility.
• Bemoredirectincommunicatingwithyoungerstaff
• Showaninterestinthecareerdevelopmentofyourstaff
• Expresspraisetojuniorstaff;coachthemonhowtobebetter
SOME TOP-LINE TIPS: BABY BOOMERS
5Collaborative Coaching LLC, 2018, ®All Rights Reserved.
GenX
SOMECOREVALUES|ACHIEVEMENTS
Autonomy
Balance
Learning
Realism
Beprepared!Don’tbelievethehype!
Self-Reliance
BirthYears:1965-1979FormativeYears:1970sand‘80s
CurrentAge:38-52
Numbers:65Million
DEFININGMOMENTS
HOWTOENGAGEGENXERS…• Givethemmarketableskills• Allowthemtocreatetheirownworkschedules/location
• Don’tuseorganizational“BS”
• Clearoutorganizationalbureaucracywhereverpossible
• Don’tmicro-managethem
WHATGENXERSCANDO…• Beunderstandingabout
others’needforin-personmeetings
• Praiseyoungerworkers;balancewithcoachingonhowtoimprove
• Manageyoungerworkerswithmorethanisyourpreference
SOME TOP-LINE TIPS: GEN XERS
6Collaborative Coaching LLC, 2018, ®All Rights Reserved.
GenY/MILLENNIALS
SOMECOREVALUES|ACHIEVEMENTS
Diversity
Freedom
Self-Expression
Community
WHY?Iwanttobeapaidvolunteer
Connectivity
BirthYears:1980- 2000FormativeYears:1990sand’00s
CurrentAge:21-36
Numbers:80Million
DEFININGMOMENTS
HOWTOENGAGEGENY/MILLENNIALS…• Behonest,clear,transparent;explainyourrationalefordecisions
• Admitwhenyou’vemadeamistake• Beclear aboutwhatyouarerequestingofthem
• Demonstrateyourgenuinecareforthem;provideon-goinglearning
• Respecttheirideas,givethemrealopportunitiestolead
• Minimizeassigned“gruntwork”– orbalancewithsubstantivework
• Bringitbacktomeaning:what’stheimpactofyourworkontheworld?
WHATGENY/MILLENNIALSCANDO…• Showrespecttothoseinpower—
findoutwhatrespectmeanstothem.
• ExpressyouropinionswithoutpushingTOOhard
• Demonstratehumilityforwhatyoudon’tknow yet
• Takeresponsibilityforyourwork;whenyoudon’tknowwhattodo,ASK
• Don’tassumeyou’reineverydecision
• Avoidgossipifyouhaveaproblem—talktoyourleader/colleaguesdirectly
• Showyourvalueandhelpthingsmoveforwardaroundyou
SOME TOP-LINE TIPS: GEN Y / MILLENNIALS
7Collaborative Coaching LLC, 2018, ®All Rights Reserved.
GenZ
SOMECOREVALUES|ACHIEVEMENTS
Politicallyawareandopen
Hyper-connectivity:
Entrepreneurial
Concernsaboutfuture
“I want to turn my
hobby into a job”
Brains “wired differently”?
DEFININGMOMENTS
BirthYears:2001-FormativeYears:Late0s-?
CurrentAge:17
Numbers:70+Mandcounting
8Collaborative Coaching LLC, 2018, ®All Rights Reserved.
Area Aspect Myorganization
Myteam
A B C D F A B C D F
KnowledgeTransfer
Weregularlysharestoriesthatreflectlessonslearnedsothatyoungeremployeescanlearnfromolderones.
Informalknowledgefromexperiencedworkersiscapturedandcodifiedforfuturebenefit.
Experiencedemployeesareincentivizedtosharetheirimplicitknowledge withothers.
Learning&Development
Employeeshaveregulardiscussionswiththeirmanagersabouttheircareerinterestsandaspirations.
Developmentplansarecreatedindividuallyandpersonalobjectivesarelinkedtotheorganization’splanforgrowth.
Learningcontentisprovidedinvariouswayssuchasclassroomtrainings,on-demandlearningmodules,interactiveweb-basedlearningmanagementsystems.
Cross-functionaltrainingoccursforolderandyoungeremployees.
Wehaveacultureofinformalmentoring;employeesacrosslevelsandgenerationsarecomfortableapproachingfellowstafftobementors.
Mentoringoccursbetweenolderstaffandyoungerstaff;acrosspeerlevels;aswellas“reversementoring”whenyoungerstaffmentorolderstaffonspecificskills(suchassocialnetworking,guerillamarketing,etc.)
Stretchassignmentsplaceemployeesinintenseandrewardinglearningenvironmentswheretheycandeveloptransferableskills.
Stretchassignmentsareregularlygiventoemployeesofallexperiencelevelsandages.
CareerCustomization
Employeescancustomizetheircareertracksbasedontheircurrentlifeandcareerpreferences(e.g.workload,amountoftravel,staffresponsibilities,etc.)
Theorganizationplaysanactiveroleinsupportingemployeeson-leave(e.g.maternity)tomaintainandgrowtheirprofessionalstatus.
GenerationalReadinessReportCard
A – Ahead of the pack; leading edge B – Doing some of this; still not a leader C – Catching up with the rest; middle of the pack
D – Some or little awareness, no sense of urgency to actF – No awareness of this issue
9Collaborative Coaching LLC, 2018, ®All Rights Reserved.
GenerationalReadinessReportCardArea Aspect My
organizationMyteam
A B C D F A B C D F
KnowledgeTransfer
Itissafeforeveryonetoshareideasorconcerns– amongpeersandfromlowerlevelstohigherlevels.
Innovativeideasaregeneratedbyemployeesacrosslevelsandgenerationsandareconsideredequallyimportant.
Youngerworkershaveanopportunitytoregularlysharetheirideaswitholder,moresenior-levelleaders.Employeesaregivenregularopportunitiestoworkoncreativeprojectsofpersonalinteresttothemthateventuallymayhaveapplicationtowork.
Learning&Development
Workeffectivenessisdefinedbasedontasksandresults– not“facetime” atwork.
Employeescanworkfromanywhereanytimebasedonindividualdiscretionaslongasitdoesnotinterferewithteamneeds.
Theorganizationprovidesthetechnologyandencouragesaculturewherein-personmeetingsareoptionalandasynchronousworkisfacilitated.
InclusiveLeadership
Manyifnotmostdecisionsaremadeinaparticipatoryandtransparentmannerthatencourageseveryone’sinputregardlessofageorstatus.
Informationandexpertiseareshared openly.
Leadersarerespectedfortheirtechnicalexpertiseas wellas theirabilitytoengageandpromotetheirstaff.
TeamCohesion
Employeesacrosslevelsgivefeedbacktooneanother—intheformofregular360reviewsaswellasinformaldiscussions.
Teamsareregularlygivenopportunitiestobuildtrust,conflictresolution,andcommunicationskills.
Managersareskilledinbeinginclusiveofteammemberswithdifferenttalents,backgrounds,skills,andgenerations.
A – Ahead of the pack; leading edge B – Doing some of this; still not a leader C – Catching up with the rest; middle of the pack
D – Some or little awareness, no sense of urgency to actF – No awareness of this issue
AuthenticInteractions.ExtraordinaryResults.
For more information about our speaking engagements and workshops about generational intelligence, conscious leadership, and systemic team coaching, please contact us:
Yael SiviCo-Founder and Managing PartnerCollaborative Coaching LLC ysivi@collaborative-coaching.comPhone: (347) 725-1757
Notes
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