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Headsets911Headsets911
Recognizing BurnoutRecognizing Burnout
What is Stress?What is Stress?
An adaptive response to a An adaptive response to a
situation that is perceived as situation that is perceived as
challenging or threatening to the challenging or threatening to the
person’s well-beingperson’s well-being
What is Burnout?What is Burnout?
Burnout is physical, emotional or spiritual Burnout is physical, emotional or spiritual exhaustion brought about by sustained exhaustion brought about by sustained stress without adequate adjustment.stress without adequate adjustment.
Burnout is otherwise know as exhaustion or Burnout is otherwise know as exhaustion or when the bodily reserves used in the stress when the bodily reserves used in the stress response have been used up.response have been used up.
Who Suffers From BurnoutWho Suffers From Burnout
Anyone can suffer from burnout.Anyone can suffer from burnout. It is not a sign of weakness, mental illness It is not a sign of weakness, mental illness
or inability to cope with life.or inability to cope with life. Burnout can be treated, overcome, and Burnout can be treated, overcome, and
prevented in the future.prevented in the future.
A Healthy Stress PatternA Healthy Stress Pattern
Excited
Relaxed Ah!
Uh Oh!Normal
A Unhealthy Stress A Unhealthy Stress PatternPattern
Excited
Relaxed
Uh Oh!
Breakdown
Uh Oh!
Uh Oh!
AccountantAccountant
ArtistArtist
Auto MechanicAuto Mechanic
ForesterForester
Low-StressOccupations
High-StressOccupations
Hospital managerHospital manager
Physician (GP)Physician (GP)
PsychologistPsychologist
School principalSchool principal
Police officerPolice officer
Police DispatcherPolice Dispatcher
Air Traffic ControllerAir Traffic Controller
Waiter/waitressWaiter/waitress
Telecommunicator Stress Compared to Other Occupations
Medium-StressOccupations
The Stress ResponseThe Stress Response
The Clue to BurnoutThe Clue to Burnout
Three StagesThree Stages
Initial Response - Initial Response - Alert StageAlert Stage
Resistance StageResistance Stage Exhaustion StageExhaustion Stage
Stage 1Alarm Reaction
Stage 2Resistance
Stage 3Exhaustion
The G.A.S. in ActionThe G.A.S. in Action
Notice how the curve first dips before ascending upward?
This is where the curvePeaks if adaptation
Occurs normal
The General Adaptation The General Adaptation Syndrome (GAS)Syndrome (GAS)
A Three-Stage physiological response to stress.A Three-Stage physiological response to stress. Sometimes also known as the “Sometimes also known as the “Fight or Flight” Fight or Flight”
response.response. Occurs several times a day.Occurs several times a day. Occurs every time a stressor is introduced into Occurs every time a stressor is introduced into
our environment.our environment.
The GAS – Stage One – ALERTThe GAS – Stage One – ALERT
Respiration Respiration increasesincreases
Heart rate Heart rate increasesincreases
Blood pressure Blood pressure increasesincreases
Muscles tenseMuscles tense Blood shifts away Blood shifts away
from the skinfrom the skin
Digestion is Digestion is slowedslowed
Sugar is releasedSugar is released Adrenaline is Adrenaline is
secretedsecreted Blood thickensBlood thickens
Some of The Biological Some of The Biological Reactions to StressReactions to Stress
The brain signals the release of adrenaline, dopamine, and The brain signals the release of adrenaline, dopamine, and norepinephrine, as well as the primary stress hormone coritisol.norepinephrine, as well as the primary stress hormone coritisol.
Your heart rate and blood pressure elevate and breathing becomes Your heart rate and blood pressure elevate and breathing becomes rapid and shallow. This restricts oxygen to the brain which increases rapid and shallow. This restricts oxygen to the brain which increases the tension and stress.the tension and stress.
The spleen pumps more red blood and white blood cells into your The spleen pumps more red blood and white blood cells into your bloodstream to enable increased transportation of oxygen to the body. bloodstream to enable increased transportation of oxygen to the body. The immune system is suppressed as white blood cells are The immune system is suppressed as white blood cells are transported to parts of the body that may be injured.transported to parts of the body that may be injured.
The GAS – Stage Two - The GAS – Stage Two - RESISTANCERESISTANCE
Not as intense as the Alarm Stage, Not as intense as the Alarm Stage, but bodily levels of hormonal but bodily levels of hormonal secretion are still above normalsecretion are still above normal
Occurs during the stress response Occurs during the stress response and if stressor is removed helps and if stressor is removed helps return the body to normal levels.return the body to normal levels.
The GAS – Stage 3 - The GAS – Stage 3 - EXHAUSTIONEXHAUSTION
Resistance all but ceasedResistance all but ceased Bodily systems have been Bodily systems have been
depleted due to prolonged depleted due to prolonged resistanceresistance
Can bring about the threat of Can bring about the threat of onset of “diseases of onset of “diseases of adaptation” adaptation”
Job Burnout ProcessJob Burnout Process
DepersonalizationDepersonalization
Reduced PersonalReduced PersonalAccomplishmentAccomplishment
Physiological,Physiological,
psychological,psychological,
and behavioraland behavioral
consequencesconsequences
EmotionalEmotionalExhaustionExhaustion
Interpersonal andInterpersonal andRole-Related StressorsRole-Related Stressors
StressStress
WorkWorkStressorsStressors
PhysicalPhysicalenvironmentenvironment
Role-relatedRole-related
InterpersonalInterpersonal
OrganizationalOrganizational
Stressors and Stress OutcomesStressors and Stress Outcomes
NonworkNonworkStressorsStressors
IndividualIndividualDifferencesDifferences
ConsequencesConsequencesof Stressof Stress
PhysiologicalPhysiological
BehavioralBehavioral
PsychologicalPsychological
Symptoms of BurnoutSymptoms of Burnout
Symptoms are grouped into three Symptoms are grouped into three categories:categories:– PhysiologicalPhysiological– Cognitive/psychologicalCognitive/psychological– BehavioralBehavioral
Physiological SymptomsPhysiological Symptoms
Loss of appetite/gain of appetiteLoss of appetite/gain of appetite Weight loss/weight gainWeight loss/weight gain TremblingTrembling FatigueFatigue InsomniaInsomnia AngerAnger DepressionDepression MalaiseMalaise
Physiological ConsequencesPhysiological Consequences
Colds, headaches, and situations caused by Colds, headaches, and situations caused by muscle contractions may occur.muscle contractions may occur.
Cardiovascular disease and hypertension may Cardiovascular disease and hypertension may result.result.
Unexplained weight gain or loss.Unexplained weight gain or loss.
Psychological ConsequencesPsychological Consequences
Emotional exhaustion - also called compassion fatigue, Emotional exhaustion - also called compassion fatigue, it represents the first stage of burnout and plays a it represents the first stage of burnout and plays a central role in the burnout process.central role in the burnout process.
Depersonalization - follows emotional exhaustion and Depersonalization - follows emotional exhaustion and is identified by the treatment of others as objects rather is identified by the treatment of others as objects rather than people.than people.
Reduced personal accomplishment - the final Reduced personal accomplishment - the final component of job burnout which refers to the decline component of job burnout which refers to the decline in one's feelings of competence and success.in one's feelings of competence and success.
Behavioral ConsequencesBehavioral Consequences
When stress becomes distress, job performance falls When stress becomes distress, job performance falls and workplace accidents are more common.and workplace accidents are more common.
High stress levels impair the ability to remember High stress levels impair the ability to remember information, make effective decisions, and take information, make effective decisions, and take appropriate action.appropriate action.
Overstressed employees tend to have higher levels of Overstressed employees tend to have higher levels of absenteeism.absenteeism.
Signs of Excessive StressSigns of Excessive Stress
Confusion in thinkingConfusion in thinking Difficulty making Difficulty making
decisionsdecisions Increased heart rateIncreased heart rate Rapid breathingRapid breathing DepressionDepression Change in eating habitsChange in eating habits Feeling overwhelmedFeeling overwhelmed
More Signs of Excessive StressMore Signs of Excessive Stress
HeadacheHeadache Sleep disturbancesSleep disturbances Difficulty in Difficulty in
concentratingconcentrating Short temperShort temper Upset stomachUpset stomach Job dissatisfactionJob dissatisfaction
What to Do?What to Do?
Know YourselfKnow Yourself– Know your limitationsKnow your limitations– Gage your reactions, learn to take each day one Gage your reactions, learn to take each day one
step at a timestep at a time– Become a “Stress Expert”, know about Stress Become a “Stress Expert”, know about Stress
and how it affects your mind and body.and how it affects your mind and body.– Don’t do nothing, if you think you are getting Don’t do nothing, if you think you are getting
burned out and have the symptoms speak to burned out and have the symptoms speak to someone about it!someone about it!
We are here to help!We are here to help! Headsets911 is the Headsets911 is the ONLYONLY Dispatcher Specific Dispatcher Specific
Stress Management Company. We know about Stress Management Company. We know about Dispatcher stress and how to help you cope with Dispatcher stress and how to help you cope with it. We have a trained and competent network of it. We have a trained and competent network of professionals to help you.professionals to help you.
Contact us by email with any questions you may Contact us by email with any questions you may have. Again, the worst action is NO action. If have. Again, the worst action is NO action. If you are suffering from burnout, you are not alone. you are suffering from burnout, you are not alone. There is hope, there is help!There is hope, there is help!
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