Hospitality Professional Certification

Hospitality Professional Certification

FOR YOU

American Hotel & Lodging

Educational Institute

• Founded in 1953• Non-profit organization• World’s largest developer of training and

development solutions for the hospitality industry

• 45 member board of trustees• Over 100 products in a variety of training

media (online, video, print, distance learning)

American Hotel & Lodging Association (AH&LA)

• Based in Washington DC • World’s largest hotel industry association• Representing 1.8 million Hotel rooms

with over 15,000 member properties • Celebrating its centenary year • EI is the non-profit educational and

training arm of the association

All Training Should Lead To…

Professional Certification

What is Professional Certification?• Distinction of Excellence• The Standard for the Industry • Acknowledgement of skills and

competencies required to succeed in your position

Professional Certification

Why should you certify?• Validation of position• Motivator • Recognition• Builder of pride and self-esteem

Professional Certification

Over 20 Certifications• Executive Level• Department Heads• Managers• Supervisors• Line

Levels of Professional Certificaiton

Application

Qualification

Proctored Examination(paper-based or online)

Certificate & Pin

Certification Process

Industry Leaders Using EI Certifications

Those who highly support Professional Certification• Choice Hotels• Best Western International• Hyatt Hotels• InterContinental Hotels Group• Marriott • Wyndham Worldwide• Ritz Carlton

Executive Level

• General Manager, Owner/ Operator and Corporate Executives

• Qualified experience• Comprehensive study materials and

exam

Certified Hotel Administrator (CHA)

Certified Hotel Administrator (CHA)• CHA Exam Preparation Booklet• Resource materials (CD)

Additional Resources• Online Review Session• Online Assessment Tool

Executive Level

Certified Hotel Administrator (CHA)• CHA Exam Preparation Booklet• Resource materials (CD)

Additional Resource– Online Review Sessions– Online Assessment Tool

Online Assessment Tool

Exam Questions

Online Assessment Tool

Feedback

Performance Report

Online Assessment Tool

Department Head Level

• Departmental Executives for Rooms, Food & Beverage, Engineering, Security, Housekeeping

• Qualified Experience• Comprehensive study materials

and exam

Managers

• Departmental Executives for Revenue Manager, Sales Professional

• Qualified Experience• Comprehensive study

material and exam

Supervisors

• Supervisors for all hotel departments

• Qualified Experience• Supervisory Skill Builders training

Supervisor

Supervisory Skill BuildersStudy material for the for CHS. Topics include:

• You as a Supervisor• Leadership• Time Management• Effective Communication• Improving Employee Performance• Handling Problems & Conflict• Conducting Training & Orientation• Staffing & SchedulingSeparate fee applies.

Hospitality Skills Certification

• Certification designations for Guest Services, Housekeeping, and Food and Beverage

• Current employment in the hospitality industry

Hospitality Skills Certification

Train, Retain, Assess, Certify (TRAC)

Study resource for the line designations, includes:

• Trainers Guide• Employee Reference Guide• CertificationSeparate fee applies

Security Certifications

CLSDCertified Lodging Security Director

CLSSCertified Lodging Security Supervisor

Certified Lodging Security Director (CLSD)

Updated review materials and exam to include information from:

• Department of Homeland Security (DHS)• USA PATRIOT Act • Occupational Safety and Health Administration

(OSHA)• Centers for Disease Control and Prevention (CDC)

Certified Lodging Security Director (CLSD)

Who should apply?• Security director at a property level or as a

corporate executive employed by a firm responsible for the operation of three or more properties, who serves as a regional or corporate director of security, or has ultimate corporate responsibility for security and/or risk management issues.

• Tourism Police Officer who provides tourism oriented security.

Certified Lodging Security Director (CLSD)

Fee includes:• Exam Preparation Booklet• Resource Materials CD• Exam• Certificate and Lapel Pin upon successful completion

of the exam

– Exam consists of 150 multiple-choice questions that must be answered within a three hour time period.

– Exam passing score: 75%– Recertification: every 5 years

Certified Lodging Security Supervisor (CLSS)

Who should apply?• A qualifying supervisor is a person who

supervises two or more individuals; has responsibilities for security issues at property-level; has job duties that are at least 20 percent supervisory in nature and include such tasks as scheduling, training, interviewing, disciplining, inspecting, and conducting performance reviews

Certified Lodging Security Supervisor (CLSS)

Fee includes:• Study material• Exam• Certificate and Lapel Pin upon successful

completion of the exam

– Exam consists of 125 multiple-choice questions that must be answered within a two hour time period.

– Exam passing score: 70%– Recertification: none

Trainer Certifications

CHTCertified Hospitality Trainer

CHDTCertified Hospitality Department Trainer

Certified Hospitality Trainer (CHT)

• For the property or corporate trainer

• Designed to develop trainers at the department level

• Acknowledges the ability to design and implement training programs

Certified Hospitality Trainer (CHT)

Trainer Development Program:Study materials for the CHDT exam• Effective training• Understanding job breakdown

and skills performance• Understanding the learning

processSeparate fee applies.

Certified Hospitality Department Trainer (CHDT)

• Is aimed at line and supervisory employees with training responsibilities

• Adds a level of professionalism to the departmental trainer’s role

• Provides an opportunity for employees to validate their skills

Increased Employee

Productivity & Morale

IncreasedGuest

Satisfaction

IncreasedOccupancy

Average Daily Rate/Rev Par

IncreasedRetention

Reduced Cost of Turnover

ImprovesQualityControl

Benefits of Training and Certification

Training System Providing Continuous

Ongoing Training

PARTNER