How to moderate comments like a ninja

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Moderate comments like a ninjaOr how to kill the idiots quietly.

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WARNING:Although Ninja’s are silent-this presentation contains language unsuitable for family gatherings.

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WARNING:Although Ninja’s are silent-this presentation contains language unsuitable for family gatherings.

FRAK!

[unless your dad was George Carlin, R.I.P.]

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My ninja credentials:

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My ninja credentials:

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My real ninja credentials:

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My real ninja credentials:

The city of Dayton, Ohio, learned that lesson the hard way in 1997, after it was sued by a man who’d been kicked out of a public commission meeting for wearing a ninja mask. An appeals court ruled in favor of the ninja, finding that his menacing attire was a protected form of speech this despite the fact that everyone knows ninjas don’t talk.SEPT 2010, PG 54 http://goo.gl/t1vU

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Why comments?

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Why comments?But every time we've had an explosive thread on Pet Connection, for example, the commentary has deepened and enriched the original post. It's given the bloggers an opportunity to refine our arguments, to stretch the parameters of our thinking, to change our readers' minds, or even, perhaps most valuably, our own.“Real blogs allow comments” http://goo.gl/V9OQ

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Why no comments?

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Why no comments?For most sites, though, comments are worse than useless. The anonymity of the Internet inspires hit-and-run attacks, unintelligible ramblings, and truckloads of spam. I believe that comments are evil by default, and the sites above that seem to have healthy communities are blessed flukes.“Why I Don’t Allow Comments, and More on Everything Buckets” http://goo.gl/8mmb

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COMMENTS ARE USER GENERATED CONTENT

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COMMENTS ARE CURRENCY

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COMMENTS ARE CURRENCY

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Without reviews Amazon would be just another bookstore...

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Without reviews Amazon would be just another bookstore...

Amazon wants your opinions to be heard We want customers to get the information they need to make smart buying choices, and we'd love to have your help doing that. As an Amazon customer, you can submit written or video reviews for items listed on Amazon.com. We encourage you to share your opinions, both favorable and unfavorable.

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Meet Number 1 reviewers

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Meet Number 1 reviewers

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Harriet KlausnerI was an acquisitions librarian in Pennsylvania and wrote a monthy review column of recommended reads. I found I liked reviewing and went on to freelance after my son was born. I have 2 dogs, a cairn and a pom, and four cats. Oh, I have a 21 year old son and a husband who wants to but is nowhere near retiring. I am a speed reader( a gift I was born with) and read two books a day.

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Harriet KlausnerI was an acquisitions librarian in Pennsylvania and wrote a monthy review column of recommended reads. I found I liked reviewing and went on to freelance after my son was born. I have 2 dogs, a cairn and a pom, and four cats. Oh, I have a 21 year old son and a husband who wants to but is nowhere near retiring. I am a speed reader( a gift I was born with) and read two books a day.

23,017 reviewshttp://goo.gl/D5ed

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How much would you pay a writer for 23,017 reviews?

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But, Amazon reviews the reviews...

Welcome to moderation 101

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Moderation Considerations

•Barriers to commenting

•Who can comment

•Who can moderate

•Liability

•Rewarding commenters

•Cleaning up messes

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Barriers to commenting

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Barriers to commenting•Registration

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Barriers to commenting•Registration

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Barriers to commenting•Registration

•Device

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Barriers to commenting•Registration

•Device

•Holding commentsfor moderation

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Barriers to commenting•Registration

•Device

•Holding commentsfor moderation

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Who can comment?

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Who can comment?•Real names

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Who can comment?•Real names

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Who can comment?•Real names

•Pen names

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Who can comment?•Real names

•Pen names

•Spammers

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Who can comment?•Real names

•Pen names

•Anonymous jerks

•Spammers

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On anonymity:

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On anonymity:

©Jonathan Gabriel 2004, renowned Internetologist http://goo.gl/nc53

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In defense of anonymous jerks...

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In defense of anonymous jerks...

The whistle blower

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Log in with...

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Log in with...•Internal accounts

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Log in with...•Internal accounts

•External accounts

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Log in with...•Internal accounts

•External accounts OpenID is a decentralized authentication protocol that makes it easy for people to sign up and access web accounts.

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Log in with...•Internal accounts

•External accounts OpenID is a decentralized authentication protocol that makes it easy for people to sign up and access web accounts.

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Log in with...•Internal accounts

•External accounts

•Services

OpenID is a decentralized authentication protocol that makes it easy for people to sign up and access web accounts.

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Who can comment?

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Who can comment?•Who do you want commenting?

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Who can comment?•Who do you want commenting?

•Who do your readers want commenting?

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Who can comment?•Who do you want commenting?

•Who do your readers want commenting?

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Who can comment?•Who do you want commenting?

•Who do your readers want commenting?

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Who can comment?•Who do you want commenting?

•Who do your readers want commenting?

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Who can comment?•Who do you want commenting?

•Who do your readers want commenting?

WordPress Comment Rating plugin http://goo.gl/GqOP

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Who can moderate?

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Who can moderate?•You?

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Who can moderate?•You?

•Trusted readers?

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Who can moderate?•You?

•Trusted readers?

•Anybody and everybody?

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Who can moderate?•You?

•Trusted readers?

•Anybody and everybody?

•A paid outside service?

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Who can moderate?•You?

•Trusted readers?

•Anybody and everybody?

•Let it rip...•A paid outside service?

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Who can moderate?•You?

•Trusted readers?

•Anybody and everybody?

•Let it rip...•A paid outside service?

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Are you liable?

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Are you liable?•Section 230 of the Communications Decency Act

http://goo.gl/DsE0

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Are you liable?•Section 230 of the Communications Decency Act

http://goo.gl/DsE0

•Copyrighted material is different http://goo.gl/qFOS

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Is the @$$h0le liable?

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Is the @$$h0le liable?

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Is the @$$h0le liable?

YES!but good luck getting to him

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Rewarding commenters

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Rewarding commenters•Let them build links (back to them- and in

comments)

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Rewarding commenters•Let them build links (back to them- and in

comments)

•Let them build community

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Rewarding commenters•Let them build links (back to them- and in

comments)

•Let them build community

•Let them build cred/rewards

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Rewarding commenters•Let them build links (back to them- and in

comments)

•Let them build community

•Let them build cred/rewards

•Keep them informed (subscribe to comments)

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Cleaning up

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Cleaning upEsrati is a knobhead, bonehead, dumb@ss, d@uch@bag, and a moronDAYTON :SHITBURG, USA

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Cleaning upEsrati is a knobhead, bonehead, dumb@ss, d@uch@bag, and a moronDAYTON :SHITBURG, USA

{I am} [editors prerogative edit] a knobhead, bonehead, dumb@ss, d@uch@bag, and a moronDAYTON :SHITBURG, USA

Becomes...

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Why deletion isn’t an option...

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Why deletion isn’t an option...

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Why deletion isn’t an option...

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Now more than ever, the conversation is...

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Comments are the most valuable part of keeping the conversation current, correct and relevant.Not having them is a giant #FAIL

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Comments?

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and that’s all folks.

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and that’s all folks.

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