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ICS Leaders Conference27th Nov 2014
2 esb.ie
ESB Overview: Vertically Integrated Utility
Overview: Established 1927, Vertically Integrated, 95% owned by Irish State, Commercial Mandate
Networks: Electricity Transmission and Distribution Networks in both the Republic of Ireland (ESB Networks) and Northern Ireland (NIE Networks)
Generation: All-Island Capacity of 4.4GW, GB Capacity of 1.2GW
Electricity and Gas Supply: 1.5M Customers served on an All-Island basis (Electric Ireland)
Innovation: ESBI, Smart Grids, e-cars, R&D Programmes
Engineering Services: ESBI engineering services franchise with global presence
SupplyNetworks Generation Innovation
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ESB - Delivering its mission for 85 Years
1927
Nation building
Ruralelectricification
Securing Ireland’s energy
supply
2012
Electricitygenerated
CompetitionCO2 & market
integration
Real GDP
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Industry Structure c.1999
Integration of All Customer Facing Activities
“ESB,100% of everything”Republic of Ireland Focus
Generation
National Grid
Customer Services
ESB was the Irish Electricity Market !
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Ireland and Northern Ireland Focus
Industry Structure c.2013/14
Generation
Networks
System and Market Operator
Generation
NetworksEnergy Suppliers
37% of Market
46% of Market
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All Islands Market - Step Change in Competition for Generation and Supply
UK Big 6
All-islandsmarket integration
Driven by EU Directives and Interconnection
50 TwH
40 TwH
41 TwH
34 TwH
31 TwH
27 TwH
16 TwH
Great Britain Generation Output
Competitors of European scale
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Decarbonisation of Society
40% renewable electricity by 2020 in Ireland
30% renewable electricity by 2020 in UK
But 2020 is just the beginning
80% reduction in total CO2 by 2050
Carbon-Free power sector earlier
EU GHG emissions towards an 80% reduction (1990 base year)
100%
80%
60%
40%
20%
0%
100%
80%
60%
40%
20%
0%
1990 2000 2010 2020 2030 2040 2050
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Decarbonisation will require different business models & technologies
Today The future
Fossilfuels
Renewables
Passivenetworks
Smartgrids
Variable operatingcosts
Capital intensity / upfront “sunk” costs
Passiveconsumers
Activeparticipants
Supplyelectricity
Providingservices
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Challenges of Emerging Technologies
Innovation in EU power sector could be worth €70bn/year by 2030
The core business of utilities is being challenged
Distribution Network
Renewables6
EV ChargingStation3
4
1 5Solar PV
Demandresponseservices
MiniCHP
1 BatteryStorage
BigData
7
2
Energy FlowData Flow
Smart Technologies
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Challenges of Emerging Technologies
Distribution Network
Renewables6
EV ChargingStation3
4
1 5Solar PV
Demandresponseservices
MiniCHP
1 BatteryStorage
BigData
7
2
Energy FlowData Flow
New &EmergingTechnology
New BusinessModels & Services
Closer toOur Customers
Smart Technologies Growth
Innovation
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IT In ESB
Delivered as a central service
Part of the Business Services Centre
250 Employees + 100 contractors / partners
Budget of €90m (Capex & Opex)
Adopt and Enterprise Wide Application Strategy
• SAP and Microsoft
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IT Supporting Change
Enabled Market Liberalisation
• Complexity of processes
• Volumes of data
• Speed at which data is processed
New Business
• Trading of Gas and Carbon
• Overseas Investments
Maximising the value of assets
• Asset Management
• Work Management
Employee Productivity
• 11k employees to 5k
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Technology Solutions Support for ESB Offices80 Offices
2,500 thin clients 3,000 Laptops / PC’s
500 smart phones 480 Windows Mobile Devices
500 HP MFP Print Devices currently
Single IT Service Desk 12,000 User Accounts ( ESB , 3rd rdParty, System Accounts )
26,000 Incident tickets per annum (2011)
2,000 Infrastructure Change tickets per annum
Large IT Infrastructure681 Database (SQL Server, Oracle, DB2)
1,592 Physical/Virtual Servers in Production –: (Windows, AIX, VMS)
(330 Citrix Xenapp Servers)
1,200TB of Data on SAN Storage devices : IBM Xiv, EMC, Centera
12,500 Network Devices 520 Applications Hosted
Secure IT Facilities2 Data centres for Hosting (8,900 sq ft)
High Availability & Disaster Recovery Architecture
24 x 7 monitoring Security , Remote Access & Firewall Services
Data Communications Monitoring & break-fix
Work Area Recovery facility
Hardware Monitoring & Break-fix Data storage and backup
Main Enterprise ApplicationsFinance/ Materials / HR / Payroll SAP ERP 6.0
Financial Consolidation SAP BCS
Business Warehouse SAP Business Warehouse 7.00
Data Marts Microsoft SQL Server
Document Management Microsoft SharePoint 2007, OpenText, Easy,
SAP DMS, Doculive (ESB Networks only)
E-Mail & Calendar Microsoft Exchange 2007
Unified Communications None
Main Business Unit Specific ApplicationsPlant Maintenance SAP ERP 6.0 (ESB Networks)Scheduling & Optimisation Click Schedule 8.0 (ESB Networks)Retail Electricity Market SAP IS-U (ESB Networks)Mobile Data Management SAP Mobile Infrastructure 2.5 (ESB Networks)Geographical Information System Intergraph (ESB Networks)Outage Management System Oracle SPLCustomer Care & Billing SAP IS-U (Electric Ireland)CRM SAP CRM 4.0 & 7.0 (Electric Ireland)Electronic Billing SAP UCES (Electric Ireland), Demand Forecasting Oracle Lodestar (Electric Ireland)ETRM Allegro (Sungard ETRM Project) Pool Market Operations Oracle Lodestar
Desktop SoftwareBrowser Microsoft Internet Explorer 6.0 & 8.0Email & Calendaring Microsoft Outlook 2003Productivity Microsoft Office 2010Project Management Microsoft Project 2010Process Modelling Microsoft Visio 2010, ARISBusiness Intelligence Tools SAP Business Objects, Microsoft SSRSApplication Delivery Platform Citrix XenappApplication Virtualisation Microsoft App-VRemote Access Citrix Access GatewayPC Operating System Microsoft Windows 7Anti-Virus Symantec Endpoint ProtectionEncryption Symantec
Infrastructure ManagementDatabases SQL Server, Oracle, DB2 (SAP Systems)Real Time Databases OSISoft PI System Integration SeeBeyond, SAP Xi 3.0, SAP Pi 7.0, BiztalkApplication Servers Microsoft .NET, IIS , SAP Netweaver,
WebSphere, Oracle IAS, TomcatServer Operating System Windows Server 2008, IBM AIXServer Virtualisation VMWare, AIX Service Desk Open PursuitOperations Management Microsoft Operations Manager 2007, BMC Patrol,
FoglightConfiguration Management Microsoft Configuration Manager 2007Security Management Microsoft ISA Server 2006Data Backup Mgt Netbackup
IT Landscape
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IT Landscape
Used By
12,000 User Accounts
80 Irish Locations
58 Countries
2,500 thin clients
2,000 Laptops / desktops
500 Smart Phones
480 Windows Mobile device’s
500 Managed Printers 15m pages
Capability to support 3,000 remote users
Infrastructure
520 Applications Hosted
> 1,700 Production
Servers
~ 700 Databases
1,200TB of Data
12,500 Network Devices
4m automated jobs
25k concurrent firewall sessions
Supported By
Highly Skilled People
High Availability & Disaster Recovery Architecture
2 Data Centres
24 * 7 monitoring
26k incident tickets p.a.
2k change Tickets p.a.
ITIL processes
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IT Enabling the business
• Manage 2.1m Network assets worth €5.1bn
• 3.6m customer payments worth €1.2bn
• 9.5m customer bills per annum (1.3m e-billing)
• €500m annual payroll, 6000 staff
• 22m Retail Market messages
• 2.5m customer calls to ESB Networks Call Centre
• 450,000 electronic meter work service orders
• €11bn in treasury payments
• €2.8bn energy payments
• 48,000 Power station data points in real time
• 4,000 conference calls (25k hours with 40,000 participants)
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Our Mission, Vision and Values for 2025
Our Vision: To be Ireland’s foremost energy company competing successfully in the all islands market
Our Vision: To be Ireland’s foremost energy company competing successfully in the all islands market
Our Mission: To bring sustainable and competitive energy solutions to all our customers
Our Mission: To bring sustainable and competitive energy solutions to all our customers
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The 5 Priorities of ESB’s Strategy to 2025
Generation/SupplyBusinesses
Of Scale
Generation/SupplyBusinesses
Of Scale
World-ClassNetworks
World-ClassNetworks
Agile & EngagedOrganisation
Agile & EngagedOrganisationSustainable
InnovationSustainable Innovation
TransformedCost
Structure
TransformedCost
Structure
A Strong Diversified Vertically Integrated
Utility
Thank You
Any Questions ?
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