Implementing Performance Management Systems

Implementing Performance Management Systems

It’s Not FictionDecember 4, 2013

Six-Word Memoir®

Laundry never done. Children always dressed.

Wake up. Coffee. Back to bed.

Scars tell what words just can't.

Analog man in a digital world.

Less than fortunate more than lucky.

Contemplated joining circus. Foolishly chose college.

What’s your story?

Talk the talk, walk the walk.

More data does not equal change.

Compliance then quality for culture change.

Nobody came here to enter data.

Performance Management

“…make adaptive changes as they learn from experience.”

Types of Performance Management

Tactical

- day to day basis

- detailed unit analysis

- small feedback loops

- front line

Strategic

- extended periods of time

- aggregated

- large feedback loops

- organization

Types of Performance ManagementTactical Strategic

Our Story

Chapter 1

Once upon a time…

Chapter 2

A Coke bottle in the Kalahari

Chapter 3:

Duplicates, Gaps, and Progress

Chapter 4

ReVision

Chapter 5

Infrastructure Investment

Chapter 6

The Compliance Trap

Chapter 7

It’s Who We Are

Q&ADiscussion

Q&ADominique Bernardo

Vice President, Quality AssuranceCongreso

bernardod@congreso.net

Juan De Angulo

Director of Data & EvaluationCongreso

deanguloj@congreso.net