Impression company profile

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TrainingConsulting Monitoring

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The Impression Consultant is a consulting firm. The area that we

provide consulting is Service Excellence Program (To design and

develop service management system and training program for

achieving service excellence).

The Impression Consultant Team is including service

management expert and executive who have experience in

service sector practically from the world class service company.

Our services include:

1. Training

2. Consulting

3. Monitoring

4. BCM

© Copyright 2011. The Impression Consultant Co., Ltd.

© Copyright 2011. The Impression Consultant Co., Ltd.

© Copyright 2011. The Impression Consultant Co., Ltd.

Customer

Service

Excellence

Service

Mind

First

Impression

Communication

and Presentation

Excellence

Customer

Delight

Customer

Complaint

Handling

and Service

Recovery

Service

Team

Intelligence

Practical Change

© Copyright 2011. The Impression Consultant Co., Ltd.

Chief Consulting Officer / The Impression Consultant Co., Ltd.

Service Quality Management / Advanced Info Service PCL. (AIS)

Columnist: Productivity World Magazine in Service Quality and

Customer Focus

Productivity Consultant/ Thailand Productivity Institute

King Mongkut ‘s Institute of Technology North Bangkok

Master of Industrial Management Engineering

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•

2012 Service Excellence : A Case Study of Regional Revenue Office 7

7

2011 Service Excellence : Service Code

2010 Service Excellence : Service Culture

2008 Customer Super Service)

2008 Customer Delight

2006 Customer Service Excellence)

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2009 Certificated Multicounty Observational Study Mission on Customer

Relationship Management (CRM) / SEOUL KOREA by Asian Productivity

Organization & Korea Productivity Center

2009 Certificated CRM by Asian Productivity Organization and Japan

Productivity Center

2008 Author: Customer Super Service Book / Published by Thailand Productivity

Institute

2006 Author: Customer Service Excellence Book / Published by SE-ED

2001-2006 A person who setup the Service Quality Management system in AIS

Certificated Consultant - Japan Productivity Center Tokyo Japan

2000 Certificated Consultant - Asian Productivity Organization Tokyo Japan

Certified Business Management Counselor - APEC Asia-Pacific Economic

Cooperation

© Copyright 2011. The Impression Consultant Co., Ltd.

COTTO TILES STUDIO

COTTO TILES LIBRARY

CEMENTHAI ROOFING CENTER

THAI CERAMICS CO., LTD

(NECTEC)

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Services Operation / Gifted in Social

Etiquette) / Service Standard Protocol)

22 years in airlines business

Advancing Knowledge Management in Government

(UN)

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AIS

Major Development PCL.

Crystal Design Center

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© Copyright 2011. The Impression Consultant Co., Ltd.

© Copyright 2011. The Impression Consultant Co., Ltd.

He helps sale and service firm build sustainable sale and service level. Wutthichai provide

sale training course to client more than one hundred courses. He earned a Master of Arts

in Communication Arts from Bangkok University

The Winner 1,000,000 baht / The One night GENIUS Game Show, Channel 3 Thailand

© Copyright 2011. The Impression Consultant Co., Ltd.

Lecturer and Guest Speaker:

PTT

SCG

CPN

CEMENTHAI ROOFING CENTER

LPN

Mitsui

SONYERICSSON

SCG Experience

TIMCO

DENSO

Thai Inter Modal Systems Co., Ltd

United Marine Logistic Co., Ltd.

-

Etc.

© Copyright 2011. The Impression Consultant Co., Ltd.

© Copyright 2011. The Impression Consultant Co., Ltd.

© Copyright 2011. The Impression Consultant Co., Ltd.

Standard Chartered

SC New York Life

Real Estate Consultant

Nestle (Thailand)

-

Tesco Lotus)

M (

Crystal Design Center

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Riche Monde

Fancy Art

Robert Bosch

Isuzu Auto Center

Exxon Mobil (

Thaiplastic & Chemical

Honda Trading

Prudential TS Life

SIAM DAIKIN SALES

(

Unilever Bestfoods

Computer Associates

International (Thailand)

Jebsen & Jassen

(

Siam Michelin

Rottapharm

J.V (Thailand)

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Pocket Book)

.

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ISO 9000

© Copyright 2011. The Impression Consultant Co., Ltd.

) – AOT

) – TOT

) – AIS

CP Group)

) – UBC (TRUE VISIONS)

– GE

Investor Club)

– BUG 1113, Call Center 1111

D

Ambassador 2010

• Team Building)

• (Service Excellence)

• (Positive Thinking)

• (Good Governance)

• (Goal Setting)

• (Life Quality Improvement)

• Leadership)18

Trainer Profile

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•

•

•

•

•

•

• NEC)

•Thai PBS

•

•

•

•

•

© Copyright 2011. The Impression Consultant Co., Ltd.

Customer Service & Service MindTQA (Thailand Quality Award)SEPA (State Enterprise Performance Appraisal)

Team BuildingCulture Change

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Human Resources Sales Training Presentation Skill & Train the trainer

Business Etiquette Communication Skills Creativity & Thinking

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• Service concept )

•

•

• Service quality attribute

• Model

•

•

•

•

•

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• Customer Centric

•

•

•

• Moment of truth

• Touch Point

• Five sense of service

•

• ABC

•

•

• Workshop :

© Copyright 2011. The Impression Consultant Co., Ltd.

• (Service Attitude)

• Memory chip

•

• Word / Body language / Way

• &

•

•

•

•

• Do and Don’t

• Grooming

•

•

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• /

•

•

• / )

• /

•

•

• (

© Copyright 2011. The Impression Consultant Co., Ltd.

CRM

Delight

CEM

CRM CEM

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•

•

•

•

•

•

•

•

•

© Copyright 2011. The Impression Consultant Co., Ltd.

Learning Base

Activities

Challenge in action

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T

E

A

M

W

O

R

K

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(Show and Share)

Workshop

Option

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Practical ChangeSEO

Tel: 02-921-7921, 081-824-8814Fax: 02-921-8632Email: info@impressionconsult.comWebsite: www.impressionconsult.com

Excellence

Service

© Copyright 2011. The Impression Consultant Co., Ltd.

0-8313-5617, 0-2921-7921

panurass@impressionconsult.com

Impression training