Information is Not Enough: Shaping the User Experience Information is Not Enough: Shaping the User...

Information is Information is Not Enough:Not Enough:

Shaping the User Shaping the User ExperienceExperience

Presented by Joan Frye Williams

www.jfwilliams.com

Civilian RealityCivilian Reality

Information ubiquityDecline of deferenceCreative economyPreference for

personalization

Is This My Kind of Place?Is This My Kind of Place?

Destination LibrariesDestination Libraries

Strong sense of arrivalWarm welcomeClean & comfortableNatural light“Being” spacesSource of pride

Green Buildings Green Buildings and Practicesand Practices

Zoning by ActivityZoning by Activity

Demand-Based Demand-Based Resource AllocationResource Allocation

Emphasis on the Emphasis on the Pleasures of LearningPleasures of Learning

OK, Within Reason…OK, Within Reason…

Talking Food and drinkShared computersGamingMobile phones

Will I Succeed?Will I Succeed?

Simplified WayfindingSimplified Wayfinding

Consolidated desksSituational signageVirtual toursPrepackaged tips,

shortcuts, FAQs

Consistent NomenclatureConsistent Nomenclature

MagazinesPeriodicalsJournalsSerialsPeriodical literatureCurrent periodicalsBack issuesBound journals

Browse-Worthy CollectionsBrowse-Worthy Collections

Roving Staff + WirelessRoving Staff + Wireless

All staff capable of assisting with basic navigation and end-user tools

Zone staffing

““Bookends” ServiceBookends” Service

Get me started

Check my work when I’m done

Does Using the Library Does Using the Library Integrate Easily with Integrate Easily with

the Rest of My Busy Life?the Rest of My Busy Life?

Engines, Not OPACsEngines, Not OPACs

Podcast/Webcast ContentPodcast/Webcast Content

Text/IM andText/IM andMicroformatsMicroformats

Automatic Book DispensersAutomatic Book Dispensers

Reference AlternativesReference Alternatives

IM referenceHot topicsExtreme GooglingReference appointmentsTarget audience specialists

Am I Trusted to Participate?Am I Trusted to Participate?

2.0 Services2.0 Services

Find

Use

Share

Expand

Outreach to External Blogs, Outreach to External Blogs, Wikis, Social NetworksWikis, Social Networks

Library as LaboratoryLibrary as Laboratory

A place to TRY new things:

Book art studioMedia production facilityNew technology showcase

More Opportunities to More Opportunities to Share and ExpandShare and Expand

Collaborative filtering FolksonomiesUsers groups

Moving ForwardMoving Forward

Listen to those civiliansServe the community, not just the

customerResist perfectionismPlan for successLaugh a lot

““You cannot lead the people if You cannot lead the people if you do not love the people.”you do not love the people.”

- Dr. Cornel West- Dr. Cornel West