Integrated Service Delivery - Process Flowchart Page 2 Docs/2_Integrated... · Integrated Service...

Agency'sscreening staff

listens in aholistic mannerfor consumer

needs andassesses

eligibility for allneeded

services.

1.0 Initial ConsumerContact & Screening **

Consumer info. is given tohome based services

program coordinator forenrollment

Consumer info. is given tomental health program

coordinator for enrollment

Consumer info. is given tofamily center or Parenting

class coordinator forscheduling

2.0 Initiation of ProgramEnrollment

Consumer info. is given toout-of-home care programcoordinator for enrollment

Programcoordinators talk

prior to schedulingassessments to see

if it is appropriateand possible tocoordinate the

scheduling.

3.0 Scheduling ofAssessments **

Mental HealthAssessment,Intake &

Planning

Home based ServicesAssessment, Intake &

Planning

*4.0 ProgramAssessment & Intake

Out-of-home careAssessment, Intake

& planning

"Professional" staffproviding services tofamily, meet prior to

service plandevelopment to

coordinate effortsand schedule family

plan confirmationmeeting.

5.0 Staffing **

Integrated Service Delivery - Process Flowchart

Note: ** Represents a significant change from the current way of delivering services. Detailed process description will need to be developed.

Family profile includes service needs in the following areas:Mental Health ServicesHome based services

Out-of-home care ServicesFamily Center/Parenting classes

Providefamily

supportcenter

services.

Consumercompletes

serviceevaluation

Consumerparticipation and

service evaluationsare filed for later

reporting.

If appropriate,consumer

information isadded to agency

mailing list. Ifconsumer is

involved in multipleprograms, staff join

the planningprocess.

END

Note: * Program Consent for services are gathered at this point.

Page 2

Agency staff, withfamily or consumer,prioritize service plangoals. Identify a leadAgency provider whowill be responsiblefor coordinating the

service plan anddeveloping a staffing

schedule. Serviceplan review dates are

defined.

6.0 Confirmation ofFamily Service Plan **

Agency staff provideservices to consumer/family

& tracks:consumer or family

receiving services, serviceprovided, service modality,

location of service, progressnotes, incident reporting,and other measurements

(for outcomes goalattainment and progress.)

7.0 Service delivery andTracking

Note: ** Represents a significant change from the current way of delivering services. Detailed process description will need to be developed.

8.0 Review progresstoward meeting

service plan goals

Agency Staffingto review

progress towardsmeeting goals

If plan needs to berevised, meet with

family to reviseplan.

Reviseservice

plan.

Formal family "case closure"happens after all serviceshave ended. Services can

end at different time andfamily will be "closed" out of

this program or servicearea.

9.0 Case Closure

Program managers(coordinators) collect

appropriate informationfrom direct providers

and send it to accting orto meet other reporting

requirements.

8.5 Collecting ofService Data

Accounting dept.bills for services

rendered

9.5 ClientAccounting

Integrated Service Delivery Model (Cont.)

Family profile includes service needs in the following areas:Mental Health ServicesHome based services

Out-of-home Care ServicesFamily Resource Center/Parenting Services

Agency programs runprogram specific

reports, Agency tracksIntegrated services

outcomes anddevelops agency wide

reports.

**10.0 Reporting

Page 3