Introducing NMEDA The best choice for service for those who have served us

Introducing NMEDA

The best choice for service for those

who have served us

PurposePurposePurposePurpose

To acquaint you with the National Mobility Equipment Dealer’s Association (NMEDA),

NMENA Goals:1.Increase the quality of service to the Veterans2. Limit the overall Equipment expense to the VA

BackgroundBackgroundBackgroundBackground

Mobility Equipment Dealers

Driver Rehabilitation Specialists

Van Conversion Companies

Mobility Equipment Manufacturers

Automotive manufacturers

National Mobility Equipment Dealers Association

BackgroundBackgroundBackgroundBackground

NMEDA Founded in 1989

450 Mobility Dealer Members Nationally

200 QAP Accredited

175 Associate MembersCDRS

Therapists Vocational Rehabilitation

48 Mobility Equipment Manufacturers

18 OEM Brands

NMEDA MissionNMEDA MissionNMEDA MissionNMEDA Mission

Our Mission, simply stated, is to improve the automotive mobility industry by providing safe, reliable vehicles and modifications to enhance accessibility for people with a disability.

Through Qualified and Accredited Dealers

NMEDANational Mobility Equipment Dealers Association

NMEDANational Mobility Equipment Dealers Association

www.nmeda.org

Symbols of Quality

All members are required to adhere to the safety standards of the National Highway Traffic Safety Administration and to follow the NMEDA Guidelines, an industry “best practices” document. The Guidelines are update annually and are a living document.

NMEDANMEDANational Mobility Equipment Dealers Association

QAP means that the dealer is reviewed by an independent auditor to ensure that the guidelines are being followed.

QAP is your assurance that the National Highway Traffic Safety Administration (NHTSA) regulations and Federal Motor Vehicle Safety Standards are being met daily.

NMEDANational Mobility Equipment Dealers Association

NMEDANational Mobility Equipment Dealers Association

QAP Requirements QAP Requirements QAP Requirements QAP Requirements

Follow the NMEDA Guidelines Federal Motor Vehicle Safety Standards Dynamic and Static Testing Program Best Practices for the highest levels of

performance and safety

Undergo an inspection/audit process at least once annually by an independent auditing firm

QAP Audit CriteriaQAP Audit CriteriaQAP Audit CriteriaQAP Audit Criteria

Maintain Product and Completed Operations and Garage Keepers insurance for liability purposes.

Have certified welders if they perform structural modifications to vehicles.

Have technicians certified for the equipment they sell, install and service.

QAP Audit CriteriaQAP Audit CriteriaQAP Audit CriteriaQAP Audit Criteria

Product inspections to ensure compliance to the NMEDA Guidelines, certain aspects of the Americans with Disabilities Act, the National Highway Traffic Safety Administration's (NHTSA) Federal Motor Vehicle Safety Standards (FMVSS) and "Make Inoperative" mandates.

QAP Audit CriteriaQAP Audit CriteriaQAP Audit CriteriaQAP Audit Criteria

Abide by the Mediation Committee's decisions when a complaint is lodged by a consumer, a Dealer, or any other person or entity.

Maintain records of all adaptive work.

QAP Audit CriteriaQAP Audit CriteriaQAP Audit CriteriaQAP Audit Criteria

Provide 24 hour service to their customers.

Meet shop facility and equipment requirements.

Have four-corner scales with a recommended printer option.

Currently 13 States require a QAP accreditation in order to bid on State

Vocational Rehabilitation projects.

Here’s why…

NMEDANMEDANational Mobility Equipment Dealers AssociationNational Mobility Equipment Dealers Association

NMEDANMEDANational Mobility Equipment Dealers AssociationNational Mobility Equipment Dealers Association

Below StandardBelow Standard

Inferior work can be dangerous and much more expensive in the long run!

Below StandardBelow Standard

Below StandardBelow Standard

NMEDA RecommendationNMEDA RecommendationNMEDA RecommendationNMEDA Recommendation

Use a NMEDA-QAP Dealer whenever possible to provide quality products and service (35 mile rule)

If a QAP Dealer is not available within 35 miles, at least use a NMEDA member

NMEDA-QAP Dealers are easy to find:

www.nmeda.org

Symbols of QualitySymbols of QualitySymbols of QualitySymbols of Quality

The Proper FacilitiesThe Right Tools

The TrainingThe Guidance

Symbols of QualitySymbols of QualitySymbols of QualitySymbols of Quality

Quality ServiceBetter Value

THANK YOU!THANK YOU!

National Mobility Equipment Dealers Association

National Mobility Equipment Dealers Association

(800) 833-0427www.nmeda.org(800) 833-0427

www.nmeda.org