IRIZAR EXT GB 05...• Paccar DAF 12.9 litres MX340462bhp (340 kW) at 1.900 rpm. Maximum par of...

PEOPLE & COACHESNº 5 - October 2011Magazine Irizar Group

Editor:Irizar Sdad. Coop.Zumarraga Bidea, 820.216 Ormaiztegi (Gipuzkoa)Tel: +34 943 809100Fx: +34 943 889101irizar@irizar.comwww.irizar.com

Editing direction, management and coordination:Equipo Comunicación Externa de Irizar

Production:DeFacto

Direction, supervision and development of content:Irizar Sdad. Coop.

Layout:Impel

Printing:Gráficas Legazpi

SUMMARY

04 FRONT COVER: Irizar Integral Coach

24. INTERVIEW WITH: Mr. Eric Ritter, Secretary General of theFNTV

28. IRIZAR GROUP:Irizar México becomes more relevant within the GroupJema Electrónica: created to address the Group’s electronicsystem needsInnovate & Transport: ITS solutions for transport management

33. CORPORATE SOCIAL RESPONSIBILITY:IRIZAR, we are people who work for people

42. INNOVATION:New Irizar i6 with a front platformFuntoro screens integrated in Irizar premium seatsNew Irizar i4M for school transport in the UK

46. CLIENTS:Coaches for the SAMAR GroupIrizar in IrelandThe ASINTRA Board of Directors at Irizar20 deluxe coaches delivered to Student AgencyAISA counts on Irizar for 10 new coaches to renew its fleet

52. FAIRS: IRIZAR is present at the main industry fairs

56. VIPS:Real Sociedad inaugurates a new coach for this seasonAn Irizar PB for Autocares Artieda to transport Osasuna playersThe best roar of the "lions"Sevilla FC acquires a “spatial” coachThe Villarreal Football Club travels in the best busTEAM MOVISTAR debuts a new coachAn Irizar PB to welcome Green Edge Cycling professionalcycling

68. ON T HE ROAD: Europe: the diversity of a common destination

78. REAR-VIEW: The Transition Years (1980-1990)

EDITORIAL

It is great news and reason to be happy for us to be able to saythat we continue growing despite the crisis in which we areimmersed. This year, the group will grow by about 15% and wewill return to a turnover volume similar to what existed before thecrisis.

For this reason, and thanks to the trust you have placed in us,we would like to give our most sincere appreciation to ourcustomers and main partners.

Having considered the reduced activity from the crisis as anopportunity allowed us to focus intensively on research anddevelopment, this is making it possible for us to survive the crisisbetter than many of our competitors. The main results of thisphilosophy have been the launch of the Irizar i6 model and thedevelopment of the integral coach range.

Just as at the end of the last century and at the beginning of thisone, Irizar took the important step from being a local coachmanufacturer to a global one, allowing us to generate more valuefor the group and society, in the last five years we have takenanother step that was even bigger: the development and launchof our range of integral vehicles, which will help us become areference amongst European coach brands. We have alreadylaunched this activity in Europe with four distributors for the UnitedKingdom, France, Holland and Poland markets.

As a result of our clear corporate social responsibility andsustainability policy, we have started a project to develop anelectric bus for urban use, leading a powerful consortium alongwith other companies, technological centres and end users. Webelieve that this segment can contribute growth to the group inthe near future.

In recent years, we have also defined industrial diversification tobe strategic for strengthening the group. The first step was the

We keep growing

acquisition of Jema, a highly technological European referencein power electronics with strong growth in 2010.

In 2011, we joined the I&T communications company, whichfocuses on operations assistance communication systems forthe railway sector and the transport industry in general. We havealso strengthened the group with the creation of Jema Electrónicato address the group's electronic systems needs.

We are convinced that this is the right path for reinforcing ourselvesin light of the uncertainty in a setting that is increasingly complex,which makes us view the future with prudent optimism.

To conclude, we would like to reiterate the importance we giveto close customer relationships so as to provide the service theyexpect in all our group's activities as a key part of our development,growth and contribution to our surroundings and society.

José Manuel OrcasitasChief Executive Officer

EDITORIAL

The strategic objective is none other thanto expand the existing coach offering(chassis plus bodywork) to customers,including and offering a complete IRIZARcoach in those markets that demand it.

With this innovative technology, IRIZARoffers customers a new alternative thatwill complement the current offering ofcoaches manufactured for all the chassisbrands available in the various markets,

Irizar Integral CoachIrizar's integral coach technology was presented at the latest edition of the Busworldfair in October 2009 with the first two prototypes of the Irizar PB and the Irizar i4.

with which the company intends tocontinue collaborating.

To develop this new technology, IRIZARhas relied on prestigious partners: enginesby DAF; gearbox, axles and steering byZF, Wabco for the suspension and brakes;and VDO Continental for electronics. Theremaining components are supplied bycompanies of recognised prestige in theirfield.

2011 OCTOBER

FRONT COVER

structural design to the aspects thataffect the driver, these integral coaches

PAGE 5PAGE 5

The Irizar Integral is a coach thatoffers the latest advances in bothactive as well as passive safety

The safety of all passengers is IRIZAR'stop priority when designing its coaches,investing all that is necessary andcollaborating with the most prestigiousengineering firms to identify and includethe most advanced technologies in orderto become the leaders of this field andanticipating future regulations.

Aside from the passive safety aspectsincorporated into its vehicles, withmeasures that cover everything from the

are equipped with all the elements thatcomprise ACTIVE SAFETY:• EBS: Electronic braking system.• ECAS: Electronically controlled air

suspension• ESC: Electronic stability control.• ABS: Anti-lock braking system.• ASR: Anti-slip regulation for traction

control.• TPMS: Tyre pressure and temperature

monitoring system.• ACC: Adaptive cruise control.• BiXenon headlamps.• ISOFIX system and all-age.

2011 OCTOBER

A reliable coach

During the development process andprior to its industrialisation, the completerange of Irizar integral coaches (the IrizarPB, Irizar i6 and Irizar i4) undergodemanding tests at one of the mostprestigious applied automotive researchinstitutes in the world--IDIADA

use and two million kilometres onmotorways, as well as their effects onstructural components and coachelements. The tests combine driving onvarious surfaces at different speeds anda series of manoeuvres to tense thevehicle's structure so as to verify itsperformance, test the suspensionsystems, detect noises inside thepassenger area and identify any dust,gravel or dirt that may enter in order toprevent wear and corrosion. All with theaim of verifying the durability of the entirevehicle in the harsdest conditions.

The test results obtained by all thevehicles of the IRIZAR family have beenexcellent, representing definitive proofof the GUARANTEED RELIABILITY OFIRIZAR coaches.

Irizar integral coaches (the Irizar PB,Irizar i6 and Irizar i4) undergodemanding tests

Automotive Technology. "Our goal is forIRIZAR coaches to be a reliable, safeand profitable investment for ourcustomers by offering our product´sdurability guarantee. This guaranteebegins when each of our vehicles beginsaccelerated durability tests, driving on avariety of pavement strips, on wet, dryand extreme conditions."

Tests on the accelerated fatigue tracksimulate the equivalent accumulation ofone million kilometres of combination

FRONT COVER

The integral coach is a result of IRIZAR'scollaboration with top engineering firms

A profitable coach

A coach that minimises fuel consumptionand CO2 emissions, while includingconcepts such as aerodynamics androunded shapes for side wind resistanceand reduced consumption, optimalaccessibility to maintenance areas, andstandardised components.

The integral coach optimises fuelconsumption and minimises CO2 emissionsinto the atmosphere

A light coach

It incorporates significant improvementsin terms of weight, making it possible tooffer more luggage and seat capacity.Without a doubt, a strong advantagethat will have positive effects with thefuture addition of Euro 6 engines.

A sustainable coach

Sustainability and respecting theenvironment are also unbending dogmasat Irizar, and they have been taken intoconsideration in the design andproduction of Irizar's integral coaches.

They are equipped with Euro5 SCR (EEV)engines and automatic gear boxes. Themaximum recyclability of the componentsused in these coaches and the optimalfuel consumption make it possible tominimise CO2 emissions into theatmosphere. Additionally, the impactderived from integral coaches is verypositive, primarily due to the considerablereduction of transport resources, logisticsand an optimised production process.

2011 OCTOBER

FRONT COVER

PAGE 9

STRATEGY.- The strategic objective of the leap taken by Irizar with the integral coachis none other than to expand the current offering of conventional coaches (chassisplus bodywork) for customer, offering a complete IRIZAR coach to those markets thatrequest it.As a result, IRIZAR offers customers a new alternative that will complement the currentoffering of coaches manufactured for all the chassis brands available in the variousmarkets, with which the company intends to continue collaborating.

MARKETS.- The United Kingdom, France, Holland and Poland already have exclusiveimporters who provide sales and after-sales services for the integral coach. Thisnetwork is already in operation and will continue to grow and expand.Replacement parts: Spare parts are supplied by importers and DAF’s TRP service.

SERVICE IN EUROPE.- European support will be offered via the DAF European truckdealer network enhanced by the Irizar European dealer Network. This is coordinatedvia a 24 hour/365 days call centre operated by DAF Aid in Eindhoven.

Warranty.- a two-year warranty

More about Irizar’s integral coach

Engine• Paccar DAF 12.9 litres MX300409bhp

(300 kW) at 1,900 rpm. Maximumpar of 2,000 Nm at 1,000-1,410 rpmor

• Paccar DAF 12.9 litres MX340462bhp(340 kW) at 1.900 rpm. Maximumpar of 2,300 Nm at 1,000-1,400 rpm(for 14 metres) or

• DAF Paccar 12.9 litres MX375510bhp (375 kW) at 1,900 rpm.Maximum par of 2,500 Nm at 1,100-1,400 rpm (for 14 metres) or

• DAF Paccar 9.2 litres PR228 320bhp(228 kW) at 1.900 rpm. Maximumpar of 2,300 Nm at 1,900-1,400 rpmMaximum par of 1,100-1,700 rpmor

• DAF Paccar 9.2 litres PR265360bhp(265 kW) at 1,900 rpm. Maximumpar of 1,450 Nm at 1,100-1,700 rpm

Transmission• ZF 12 speed manual automatic AS

Tronic 2700 with intarder power or• ZF Ecolife 1700 six speed fully

automatic with intarder (9.2 litresoptional) Wheel carriage

• ZF RL75EC independent frontsuspension

• ZF AV132 rear axle ~ Wabco ECAS,EBS, ABS / ASR

Brakes and suspensionWabco ECAS, EBS, ABS / ASR

Structure• Complies with the future R.66.01 roll-

over standard• High-resistance steel for reducing

weight (stainless steel structureoptional)

The Irizar i4, designedto address the short andmedium distancesegment, is a passengervehicle for both specialand regular services ofurban areas. Withcomfort, functionality,reliability, and adaptabilityto various operator needs(there are three differentaisle heights available), aswell as cost-effectivenessfor clients and its designas identifyingcharacteristics, these allmake it different.

RANGE OF INTEGRAL COACHES

The Irizar PB wasselected as the Coach ofthe Year in Spain and inEurope. It boasts of anexcellent reputationamong drivers for its greatstability on the road. Itsspectacular internaldesign conveys thefeeling of comfort, well-being and modernnessamong passengers. It isideal for long distanceroutes and upmarkettourism.

Irizar i6. New Irizar coachthat was launched to themarket in 2010. The Irizari6 is a versatile high-endcoach that is ideal forcommuter and touringservices. It stands outbecause of its features,design, aerodynamics,careful details andcomfort. Irizar's identifyingsymbols make itunmistakable. A state-of-the-art, safe, reliable andprofitable coach.

Available options

Irizar moves into Europe with its integralcoach

SALES AND AFTER-SALES SERVICE IN GREAT BRITAIN, FRANCE, HOLLAND AND POLAND

The first steps have already been taken towards creating IRIZAR's sales and after-salesservice in Europe. Countries that include the UK, France, Holland and Poland alreadyhave a comprehensive IRIZAR service with 24 hour assistance 365 days of the year.Service becomes a priority. In these countries, Irizar will offer personalised attentionand an important after-sales service that is able to resolve any client incident, as wellas logistics centres from which spare parts are supplied wherever they are needed inminimal times.In addition, customers have online access to all the necessary documentation for theircoach, such as the replacement part catalogue, technical documentation, service manual,and maintenance manual.

WORKSOP

CONTACTS:

Ian Hall UK Sales Director ian@irizar.com 07557 340359

Steve O’Neill UK Commercial Director steve@irizar.com07825045146

Robert McDonald UK Customer Service Directorrobert@irizar.com 07825 046588

Gorka Azcona Director of UK sales at Irizar gazcona@irizar.com

Aitor Bustos UK After-sales Manager abustos@irizar.com +34 667181934

Portland House, Claylands Avenue,Worksop, Nottinghamshire S81 7BQUnited KingdomTel: 01909 500514

2011 OCTOBER

Operating since August

Inauguration of IRIZAR UK

FRONT COVER

The recently created Master Truck and Bus Parts,property of Johnson Bros Tours (JBT), has beenappointed as Irizar UK’s Parts distributor. Thiscompany, which has great renown in the sector,occupies the majority of the 2.5 acre ClaylandsAvenue site and will allow Irizar UK to offer morecompetitive parts prices, by minimizing its supplychain

Master Truck and Bus Parts

IRIZAR UK was born with a clear customer orientatedstrategy. In fact, the directors who will lead this company,Steve O'Neil and Ian Hall, are very well-known and haveextensive experience in the coach world, and they havefirst-hand knowledge of customer needs. The completerange of coaches on two and three axles is alreadyavailable. The first units have already been sold.

During the inauguration event, Export Director GotzonGomez says: “Irizar UK was only a concept in August2010. A year on, we have created a sales team, facilities,UK Parts and Service infrastructure and sold our firstvehicles, we are very pleased with the way have been

welcomed by themarket as anindependentorganisation”.

The IRIZAR UK facility was inaugurated in August with anevent that brought together an extensive and importantrepresentation of operators in the United Kingdom, manywhich are IRIZAR customers, as well as authorities,associations and the media.

IRIZAR UK will be located in Worksop at the facilityacquired by the Johnson family, which owns JohnsonBros, Tours and Redfern Travel, from where the sales andafter-sales for IRIZAR integral coaches will be offered.

The 10,000 square-metre premises at Claylands Avenuefeature offices, ashowroom anddelivery area for twocoaches, aworkshop for up to10 coachesequipped with allthe latesttechnology, alongwith a logisticalparts centre for thecomplete range ofIrizar coaches.

PAGE 11

2011 OCTOBER

IrizarAutocars

France is another market that IRIZAR has given priority increating its sales and after-sales service network.

IRIZAR AUTOCARS is the result of an association betweenGBB and IRIZAR, and its activity is focused on servicingIRIZAR integral coaches with DAF engines in France.

Its Tours facilitywill house the sales offices as well repair shopsand a logistics centre that will become the starting point foran authorised IRIZAR service network, as well as the extensiveDAF after-sales network that exists in the country.

The concern for quality and service, along with a foundationof technical industry experience, make GBB a solid and reliablepartner for IRIZAR, which will undoubtedly transform IRIZARAUTOCARS into a Premium reference brand in France by

offering customers an attractive way ofcombining a product that is reliable, safe,profitable and with a service that is ableto address any need.

The first Irizar i6 units have already beendelivered to customers in France.

IRIZAR DISEMBARKS IN EUROPE

IRIZAR AUTOCARS

TOURS

CONTACTS:

Guénaël Bonneau France Sales Director gbonneau@irizarautocars.fr 61618 59 42

Iñigo Bereciartua France Commercial Director at Irizar ibereciartua@irizar.com

Ignacio Del Canto France Commercial Director at Irizar idelcanto@irizar.com

Santi Plazaola After-sales Manager at Irizar splazaola@irizar.com

Iñigo Erauskin After-sales Manager at Irizar ierauskin@irizar.comZAC N°4 du Cassantin – Avenue du Cassantin37210 PARCAY-MESLAY FranceTéléphone: 0033 2 47 85 44 88 Télécopie: 0033 2 47 85 44 89

The technical experience of GBB,the partner with which IRIZAR hascreated Irizar Autocars, make it asolid and reliable ally

FRONT COVER

Landing in France

Delivery of the first units in France

The first integral units are alreadytravelling on French roadways.

These are two 13 m coaches, 3.5 mhigh, with 57 seats. The coacheshave DAF MX 340 E5 engines (460CV), and a robotic ZF 12AS2700 BOASTRONIC gearbox.

The customers have praised theadvantages that these vehicles offerin terms of safety and reliability. Oneof them, Vicent Bonneau of TransportsBonneu, agreed to answer some ofour questions:

What led you to buy an integratedversion Irizar coach?

At its presentation in Madrid, I wasimmediately attracted to the I6 andthe I4. The combination of IRIZAR’sdesign with an integrated version forme is an extra guarantee of comfort,consistency, lower weight andtherefore less fuel consumption. Also,the good reviews of the quality of themanufacture of the whole unitconvinced me.

So, why the i6?

Our activity requires tourist coachesthat enhance our business and theexperience of the customer beingtransported. The design of the I6 andits clean interiors help to convey animage of quality.

Did you already know Irizar? Whatis your opinion of the company?

I already knew IRIZAR through twomodels: the Century and the PB.

What do you like most about thiscoach?

Its comfort and its innovative features(TNT, WIFI)

Any negative aspects? Pleasecomment on any issues.

Well, really these are fairly insignificantdetails:• The footrests: Small people can’t

use them (a better option would bemulti-position foot-rests). There areno footrests in the front seats andbehind the toilets (maybe havesmaller openings at foot level)

• The vacuum cleaner hose is tooshort.

• The opening of the "toilet" technicalarea with the square key,

• A handle would be more practical.• No carpet on the stairs.• The floor temperature at the rear

of the vehicle (transmission of heatbetween the engine and the cabinfloor)

What would you ask Irizar to includein the coach do if you were a memberof the working group on thedevelopment of the new coachmodel?

Slightly less starting incline on the PBseats.An external camera

Have you already worked with thenew coach?

We received our new I6 on 17 June2011 and we’ve already done a fewtourist runs with it: Portugal, Lourdes,the Tyrol and several trips to Spainand I have to say that the vehicle’sperformance is very safe andsatisfactory in all types of roadsencountered.

COSMO COACH&BUS

BOLSWARD

CONTACTS:

Jeroen Vermeulen Netherlands Sales Directorja.vermeulen@cosmotrucks.nl 615349663

Jaap de Witt Netherlands After-sales Director j.dwitt@cosmotrucks.nl650220183

Iñigo Bereciartua Commercial Manager at Irizar ibereciartua@irizar.com

Iñigo Erauskin After-sales Manager at Irizar ierauskin@irizar.com

Santi Plazaola After-sales Manager at Irizar splazaola@irizar.com

Itxaso Donamaria Sales Director at Irizar idonamaria@irizar.com

2011 OCTOBER

In Holland, alliance with COSMO

In the month of May, the COSMO COACH & BUS companywas established as a result of the distribution agreementbetween COSMO TRUCKS and IRIZAR. It will provide salesand after-sales services for the integral IRIZAR coaches inHolland.

Located in Bolsward, it also has decades of experience inoffering after-sales service for buses and coaches, especiallywith DAF technology.

With this firm step, it now becomes the main technical andlogistics service centre for all IRIZAR coaches in Holland. Withouta doubt, an important factor for customers in that market isthat they will benefit from 17 after-sales service centres locatedin northern, central and southern Holland.

Rieks Rozeman, director of Cosmo Trucks, is extremely pleasedwith this new activity for Cosmo Coach&Bus."The combinationof IRIZAR's values of reliability and innovation and DAF'stechnology provide Cosmo a unique opportunity. Ourorganisation's general experience and know-how in the bus


and coach market will ensure a successful start in this newmarket segment."

Cosmo Coach&Bus's facility in Utrecht will house the after-sales service and the showroom for IRIZAR integral coaches.Its concern for quality and service, along with a foundation oftechnical experience in the sector make it a solid and reliablepartner.

Atoomweg 81, 3542 AA UTRECHTel.: +31 (0)30-2480 611 • Fax: +31 (0)30-2480613

Rieks Rozeman, director of Cosmo Trucks: "The combinationof Irizar's values of reliability and innovation and DAF'stechnology provide Cosmo a unique opportunity"

FRONT COVER

Inauguration of the Cosmo Coach&Bus Showroom

On September 21, just as it happenedin the United Kingdom, the CosmoCoach & Bus Showroom wasinaugurated in Utrech, a 600 square-metre pavilion which will exhibit thecoaches coming from Irizar in Spain,and which will become the main salesand customer service headquarters.

The inauguration event had a verystrong attendance from customers,the press and Irizar members,including Art de Koning, CEO ofKoops-Furness, Jeroen Vermeulen,Sales Director, Gotzon Gomez, ExportDirector for the Irizar Group, and WinHulshof, ITS Director in Holland, whoprovided all of the relevant informationabout the strategy, structure,

in Europe and to respond to 650,000calls in less than 10 seconds. Nearly4% of the calls are for buses andcoaches, and just over 75% of thecoaches are on the road again in lessthan 6 hours.

DAF’s ITS service “is intended to helpcustomers when and where theyneed it so that their vehicles are neverstopped. To do this, there is a helpdesk which operates 24 hours perday, 7 days a week, staffed by 36people who speak at least eightlanguages.”

After the traditional ribbon-cuttingceremony to officially inaugurate theIrizar showroom, a cocktail wasprovided which was a combinationof Dutch and Spanish products,accompanied by a pianist.

organization, sales and post-salesservices for Irizar’s integral coachespowered by DAF in Holland.

According to Win Hulshof, ITSDirector, the service has the capacityto attend to 46,000 repairs per year

IRIZAR is closer to its Polish customers throughWanicki.

The decision to be near its customers in Poland has led IRIZARto sign a distribution agreement with the Wanicki Company tooffer the sales and after-sales service of IRIZAR integral coachesin Poland.

Wanicki Company was founded in 1991, and eight years later,in 1999, it became the authorised representative of the DAFtruck company. It is currently the only DAF distributor in Polandwith 100% Polish capital.

Wanicki Company is backed by 10 years of experience in theservice and after-sales service of buses and coaches, and ithas five service points in southern Poland and Slovakia. These

service points are located in Mogilany (nearKrakow), Swidnik (near Lublin), Trzciana (nearRzeszow), Ustron and Kosice (Slovakia), and theyhave become the starting points of the IRIZARauthorised service network.

The presence of Irizar-Wanicki is, for the Polishcompany's management, a top option since,according to the words of its general manager,Mr. Wanicki “we are truly satisfied with theacceptance of Polish customers with ourcommitment to this market.”


Ul. Myslenicka 19 32-031Mogilany PolskaTel: 0048 12 37 27 000 Fax:0048 12 27 08 032

MOGILANY

CONTACTS:

Tomasz Kotas Sales Director in Poland tomasz.kotas@wanicki.pl

Jaroslaw Wozniak Sales Manager in Poland jaroslaw.wozniak@wanicki.pl

Mariusz Markowicz Sales Manager in Polandmariusz.markowicz@wanicki.pl

Roman Giza After-sales Manager in Poland roman.giza@wanicki.pl

Juan Irigoyen Commercial Manager at Irizar jirigoyen@irizar.com

Xabier Larrañaga Commercial Manager at Irizar xlarranaga@irizar.com

Asier Salsamendi After-sales Manager at Irizar asalsamendi@irizar.com

2011 OCTOBER

Wanicki Company is the distributor selectedby IRIZAR to be close to its customers inPoland

FRONT COVER

PAGE 17

Katowice Fair, Road Show and Kielce

(Wroclaw, Poznan, Gdansk, Warsaw,Krakow), chosen strategically topresent the Irizar i6 and Irizar i4 integralcoach models, their attributes, as wellas the details regarding sales, post-sales, conditions and future activities. Clients had the chance to test thecoaches on Polish highways. Theroadshow was a great success inmaking initial contact with Polishcustomers.

Trans Expo - KielceIn September, Irizar was again presentwith a stand of over 300 m2 at theTrans Expo show dedicated to thebus and coach sector, presenting anIrizar i6 coach and an Irizar i4 coach.(See fairs).

Targi Glob - KatowiceIrizar chose the venue of the TargiGlob Fair, dedicated to tourism, toofficially introduce Wanicky Co as theofficial distributor of the sales andpost-sales for Irizar’s integral coachesin Poland (see section on fairs)

Road Show

From May 8 to 13, Wanicki Codeployed its commercial strategy forIrizar, making contact with all of itscustomers in Poland through RoadShows which took place in five cities

The schedule for presenting and introducing Irizarand its integral coaches in Poland has been full ofactivities and events

Notable high for the integral Irizar i6

After listing general information about the Irizar Group, theauthor says: “Other advantages that Irizar has include itsextensive experience accumulated over many years, and itscollaboration with numerous chassis manufacturers, the companyis extremely familiar with the needs of each market. This minimisesthe risk of offering a bus in Germany without knowing the market.For this reason, OMNIBUSREVUE has decided to subject theIrizar i6 to a very strict test. The simple act of showing updemonstrates a difference from other manufacturers, who werenot even able to present a bus which met the test's standards,which disqualified them immediately. Irizar is taking this veryseriously.”

Irizar is serious

The article addresses the coach's positive and negative aspectsone by one with the aim of answering the question as to whetherit is worthy of being included in the Business Class category.

The German magazine points out that it is the product of a wellthought-out construction since it offers the possibility ofcombining axle, transmission and engine components as desired."The Irizar i6," the author continues, "appears to be pleasantand well-proportioned. The front has the design that characterisesIrizar coaches, but it includes a number of innovations, such as

With the title "Irizar i6: A Coach that Knows What It Wants," the magazine Omnibusrevuehas published a complete analysis of the integral IRIZAR coach in its September issue.(source: Omnibusrevue. September 2011. Pages 28-32. Author: SaschaBöhnke.

The integral coach put to the test

2011 OCTOBER

FRONT COVER

standard daytime headlamps and dipped headlights. This is animportant detail that makes coaches safer." When discussingthe electric door, the article highlights their precision andefficiency, and concludes that the interior is well-lit and inviting,with materials that appear to be solid and resistant. The driver'sposition is defined as comfortable, spacious and very modern,although it notes the difficulty for novice drivers due to the largenumber of switches.

We do not want to ignore those aspects that Omnibusrevue'scritics were not fond of, which Irizar has already started to workon, since all of them can be improved. For example, the windscreenreflections, the armrest finish, the guide's seat in terms of tightnessor uncomfortableness, or the position of the tachograph, whichis partially hidden by the steering wheel and the retarder lever.

The journey begins

"The Irizar i6, he assures, "is very easy to drive. The centre ofgravity is not too low and the axles that have been used performvery well... The Irizar integral showed no weaknesses at theADAC Club testing area. Quite the opposite: in tests such asthe braking distance measurement, it left the competition behindwith a very short braking distance."

And since a coach is driven during the day and at night, themagazine asks: How does the Irizar i6 perform in this area?

"The Irizar i6 is veryeasy to drive. Thecentre of gravity is nottoo low and the axlesthat have been usedperform very well”

Answer: Very well, because the Xenon headlamps light the areain front of the vehicle optimally."

"In summary," the article concludes, "the Irizar i6 is a goodvehicle and does its job. Although this coach is not as exoticas one might expect, all the experience of well-known suppliersand the knowledge of a builder which for many years has knownhow to address customer requirements are concentrated inthis vehicle. Precisely for this reason it would be a shame forIrizar buses to only travel around southwestern Europe."

The German magazine concludes: “in our opinion: Irizardeserves all of our respect for showing up at the toughestmarket, the German market, with its Irizar i6. We can predictthat it is going to earn all the respect of this market, since wecan testify to its great potential. All of the deficiencies that wehave found can be overcome with little effort. We especiallyliked the combination of the power train, which leads to smoothand safe driving. In the Irizar i6, one does not fine excessiveinnovations, but it is a very reliable coach and transmitsconfidence to us.”.

2011 OCTOBER

Rating:Source: Omnibusrevue. September 2011.

pages 26 - 32. Author: SaschaBöhnke

Engine

Performance when started 8 pointsPower course 8 pointsAutomatic limiter 8 pointsNoise emission 7 pointsRetarder 7 pointsPoints obtained: 38 (out of 50)

+: Six-cylinders in line for 12.9 litres are verystrong, but don't worry, they don't vibrate alot; very pleasant power reserves and robusteven at low speed ranges.

- : When the coach is full, the retarder's poweris good.

Transmission

Handling 7 pointsAutomatic adjustment 9 pointsProcess when running 8 pointsHandling 8 pointsPoints obtained: 32 (out of 40)

+: The running process is aimed at comfort,and gears can be changed without pullingon the gear, even in difficult situations withhills.

- : Manual intervention possible from the steeringwheel, which means that a driver who isunfamiliar with the coach may accidentallyactivate the gear shift.

Driving qualities

Handling 8 pointsBraking power 10 pointsBraking sensitivity 9 pointsPerformance on curves 9 pointsSuspension 9 pointsESP coordination 9 pointsPoints obtained: 54 (out of 60)

+: Very direct handling, good contact with theroad, optimal suspension, few vibrations,good braking power sensitivity, good ESPperformance but without action from the firstinstant, optimal braking time.

- : The front axle sometimes vibrates, which isbothersome at high speeds and seems noisy.These anomalies do not always appear; itdepends on the road. Perhaps it is an isolatedissue with this but. The turning radius is ratedas wide.

Passenger area

Quality / Finish 7 pointsExterior visibility 6 pointsWC 8 pointsKitchen 8 pointsStep height 8 pointsEntrance width 8 pointsSurface mount diffusers 9 pointsWaste concept 8 pointsPoints obtained: 62 (out of 80)

+: The interior is very bright and modern; themonitor is well integrated.

- : Passenger visibility towards the front is verylimited because the windscreen is quite low;the seats are very tight, there are no foldingtables, and the finish is somewhat negligent.

Lighting

Exterior lighting 10 pointsDashboard lighting 8 pointsInterior lighting 9 pointsInterior light reflection onwindscreen 6 pointsLuggage compartmentlighting 9 pointsLight/lamp replacement 8 pointsPoints obtained: 50 (out of 60)

+: Safety with dipped headlights and Xenon.- : Unfortunately, considerable interior lighting

reflection on the windscreen, especially fromthe LED aisle light strip.

Total points: 294 out of 360

Overall note: 2Assessment:1 Very good2 Good3 Satisfactory4 Sufficient5 Deficient6 Insufficient

Driver's area

Ergonomics 7 pointsControls 8 pointsSwitches 7 pointsAir conditioning / heating 10 pointsGlove compartments 8 pointsVisibility / rear-view mirrors 9 pointsSeat adjustment 9 pointsPoints obtained: 58 (out of 70)

+: Good visibility of the display, even with thesun; the air conditioning is very easy tooperate.

- : there is not enough space in the driver'sglove compartment, too many switches onthe left (they're very close together and affectthe overall vision), very limited visibility of thetachometer display.

Positive reviews from the trade press

The British sector-specific magazines, Bus & Coach Buyer andRoute-One, do a detailed analysis of the elements that contributeto the comfort and reliability of the coach, and conclude thatthe “i6 has an elegant look, an attractive and modern style anddesign that gets your attention. Irizar UK has a promisingfuture.”

Two other Polish publications report on the advent of the integrali6. AUTOBUSY stresses the lightness of the structure and thegood performance of the Astronic power train. Trakeer BUS,for its part, offers the results of the tests performed jointly withthe Polytechnic University of Krakow, which were intended toestablish the levels of fuel consumption and noise, the recoverycapacity in gear and the degree of comfort of the coach.

The arrival of the Irizar i6 and the concept of the integral coach in Europe has not goneunnoticed by the media. The trade press from different European countries evaluatethe launch and the technical characteristics.

Sources:Bus & Coach Buyer. May 2011. Author, Stuart JonesRoute-One. September 2011AUTOBUSY. May 2011.Trakker Bus. March 2011. Pages 6 - 13Bus Idee. Author, Jeroen Vermeulen


FRONT COVER

Jeroen Vermeulen of Cosmo & Coach, together with the editorof the bus website in the Netherlands, Bus Idee, made anoriginal journey from Ormaiztegui to Holland, which confirmedfor them the pleasure of driving it.

2011 OCTOBER

With the assistance of more than sixtyprofessionals, the Coach Euro Test 2011took place in the tourist town of Arendal(Norway) this past June and includedthe presence of Scania, Setra, VDL,Viseon, Volvo and Irizar.

The Coach Euro Test is the mostprestigious technical event organised inEurope and has the objective ofevaluating coaches that have beenrecently launched in the European Unionmarket. Aside from all types of closed

circuit tests, the programme also includesroad tests to verify vehicle performanceand behaviour from the perspective ofdrivers as well as passengers. Allrounded out with presentations by themanufacturers participating in the event.

The event is organised by 18 specialisedmagazines from the same number ofEuropean countries that, after severaldays of tests and coexistence, vote todetermine the winner of the prestigious2012 Coach of the Year award, which is

Irizar is present at the Coach Euro Test 2011

GOING HEAD TO HEAD WITH THE BEST EUROPEAN COACHES

Representatives of the participatingcompanies in the Coach Euro Test2011


FRONT COVER

given during the Busworld fair that takesplace in the Belgian city of Kortrijk duringthe month of October.

This year's event has attracted the mostparticipation (along with 2007) andincluded the presence of the Irizar i6integral version, which had not beenpresent since the 2003 edition when itearned the title with an Irizar PBbodywork mounted on a Scania chassis.

This time Irizar attended alone to showthat it is capable of competing in equalconditions with the most importantEuropean brands.

The positive experience ofthis year leads Irizar tolook forward withoptimism to future Tests

constant slopes and which wereespecially demanding for the enginesand the gearboxes, increasing the qualityof the tests that were performed.

Although Irizar's efforts were not sufficientso as to repeat this prestigious honour,the company leaves on a positive noteand is certain that the experience is thestarting point for earning this award inthe near future.

The jury's evaluation of the i6'sperformance in road tests as well as onthe closed circuit was very positive. Infact, the Irizar coach earned the bestresults for acceleration as well as brakingdistance.

The selection of the Norwegian city ofArendal is not only the result of anattempt to rotate the event's locationeach year, but to a greater degree, toadapt the setting to the type of servicesthe coaches operate. In this sense, threedifferent circuits with a range of distanceswere designed in a rugged terrain with

Irizar i6 fact sheet, published by theAutobuses&Autocares magazine inrelation to the Test

2011 OCTOBER

“We are going to increase the share of coachesin French travel”

The work of the National Passenger Transport Federation in France is based on threemain pillars: safety, environmental protection, and the vindication of the professionof bus driver.The imposition of certain standards, like driving time, the length of the vehicles orfleet renewal, the driver training programs and user awareness-raising campaigns,experimentation with cleaner and cleaner fuels or the use of renewable energies andthe improvement of the working conditions of the more than 45,000 drivers in chargeof transporting 3 million passengers, including two and a half million schoolchildren,are some of the tasks that the FNTV is in charge of. Eric Ritter, its Secretary General,talks about some of these issues in this interview.

MR. ERIC RITTER, SECRETARY GENERAL OF THE FNTV – NATIONAL PASSENGER TRANSPORT FEDERATION

We seek solutions on the road, to fostera mode of transportation that is moreauthentic, safer and more economical thanprivate cars.”

What are the most important aspects currently beingpromoted by the National Federation of PassengerTransport?

It is necessary to expand the range of transport servicesproposed to our citizens. The objective is clearly to transferthe individual car method to coaches. There are financialarguments in favour of this: individual cars are increasinglymore expensive for families, although they may not be awareof this. These cars cause many traffic jams, which are a sourceof contamination. There are two reasons for applying in Francethe solutions that have been adopted in other countries infavour of coaches, offering a high level of service quality thatis noted by travellers. Specifically, I'm thinking about Spain,which has finally been able to address the problem of combiningboth after a long period of time.

Would you summarise the general lines that will markyour future actions within the Federation?

We have kept cabotage open to international lines for thesame reasons--in order to be slightly more economical, evenin the express road lines that I mentioned earlier. We are goingto continue developing new road solutions, in the strictest lineof our communication in favour of a transportation methodthat is more suitable, safe, and economic than individual cars,and in some cases, even more effective and flexible than trains.

Do you believe that the bus and coach transport servicein Europe is sufficient?

Certainly not. We are in light of a definition of the offer--regionalcollectives and the Government determine the transportationoffering, with the support of operators. It is unlikely that wewill pass directly to a definition of the demand, which originatesfrom traveller customers, but we are going to logically increasethe involvement of coaches in travel, similar to what is donewith high service level buses that supplement trams very well,as has been verified in Nantes (the first city to have reintroducedtrams in France).

INTERVIEW WITH

How would you describe the evolution in recent years?Is it possible to progress? What improvements have beenmade recently?

After investing strongly in regional express trains, Frenchregions strive to better define the economic area in whicheach method belongs. The coach's turn will come, and thiscan be seen with the development of road networks drivennot only by the regions, but also by the departments. This

clearly forces us to consider the question of coordinated publicpolicies for transportation. The reformed regional collectivesprovide the elements to the response.

Access to cities continues to be poorly addressed in France,especially the use of dedicated voices, although we're startingto see progress. I believe that several departments are movingin this direction with astute solutions that also have an impacton vehicle characteristics. Coaches evolve; their image is farbelow what it should be, considering the evolution of the materialsand services undertaken. On-board comfort and multi-modalinformation are two signs of progress we have seen so far.

Significant efforts towards improving road conditions inFrance have been made. Do you believe that the qualityof our roads and motorways is in line with the number ofvehicles that circulate daily?

“The coaches’ turn will be driven by theregions, but also the departments”

2011 OCTOBER

INTERVIEW WITH

Infrastructures cannot be infinitely multiplied. There are physicaland economic limits to both roads and railways. As far as thebudgets available in European countries, this is the time foroptimisation. However, let me point out that France has astrong level of road and railway infrastructures that allow foradditional coaches to circulate. In this regard, we are workingwith our road partners.

What is the status of the industry in France?

France and Germany are in a good position in terms of coachfleets. There are new measures that favour greater safety andimproved vehicle accessibility. France will soon implement aninitiative aimed at moving to the next level, which will likelyhave multiple effects, so that coaches may evolve. Industriallocations in France will be welcome in this regard, in thedefinition of the “Great Loan.” It will also be responsible forthe environmental and technological plan.

Lastly, how do you see the future of bus and coachmanufacturers? What is your opinion about the strategiclines that should be followed in developing new products?

I wouldn't step into the industrial role. I would simply highlighttwo needs: to recover passenger expectations, and to integratethe “service” dimension ahead of costly technical solutions.To rely on R&D in order to remain ahead, based on the beliefthat coaches will evolve in the next ten years.

“Infrastructures cannot be infinitely multiplied. Thereare physical and economic limits to both roads andrailways”

The cutting-edge design and image ofour coaches has been one of the keyfactors that have allowed Irizar to quicklyposition itself as the best solution fortourism companies.

This positioning has reached such anextent that today, tour operators andusers do not request coaches for aservice, but rather they request IRIZARbrand coaches, regardless of thebodywork model within the rangeoffered.

Strong efforts and a clear strategy ofbuilding close customer relationshipshave led to the current reality. Today,most road passenger transportcompanies acquire units of the Irizarbrand, especially the famous Irizar PB.

Irizar México becomes more relevant withinthe Group

MEXICO IS THE COUNTRY WHERE THE MOST UNITS HAVE BEEN SOLD

In December 1999, Irizar México delivered its first locally produced coaches in Querétaro.It will soon be 12 years since that time, and after a long learning process and many moresuccesses than grievances, today Irizar México is the leader of the luxury coach marketin the Aztec country.

The most representative roadpassenger transport companies inMexico continuously demand Irizarcoaches.

2011 OCTOBER

an opportunity for improving, Irizar isable to constantly evolve its products.

Today, more than 370 people work onthe Mexican project. The feeling ofcollaboration, teamwork and customerservice are the basis for all its members.Although there is much work to be done,Irizar México's future is guaranteedthanks to the company's eagerness togrow. 2011 will be a record year in termsof units produced.

There is no doubt that the values whichrepresent the Irizar brand are the main

IRIZAR GROUP

Some of these companies own morethan 3,500 coaches and travelapproximately 18 million kilometres eachmonth. The Irizar PB is the preferredoption by the companies due to itscomfort, reliability, safety andcharacteristics that ensure greaterprofitability, which are what they value.

As a result, Irizar has become the mainprovider for three of the four largestcompanies in Mexico, and therefore theworld. Thanks to this relationship andconstant contribution of customerfeedback and needs, which we consider

More frequently, tour operators and usersexclusively request IRIZAR coaches, regardlessof the bodywork model within our range

contribution to the success obtained inMexico.

The Irizar plant in Querétaro doubledits production capacity during thefirst half of the year.At this time, three coaches aremanufactured each day

2011 OCTOBER

JEMA ELECTRÓNICA has beenestablished with the objective of offeringsolutions to address the group's needsin terms of multiplexed systems andelectronics for managing coach systemsand their main components. . Theprojects planned by this division for2012 focus on supplying varioussystems such as lighting and climateor access control.

JEMA, the company acquired by theIRIZAR group in December 2009, is theleader of the power electronics sector.During its 58 years of history, it hasalways centred its activities ondeveloping customised and innovativesolutions, while addressing therequirements of each customer. Its focusis to maintain a close relationship withcustomers so as to offer its high capacity

Jema Electrónica: created to address the Group’selectronic system needs

INDUSTRIAL DIVERSIFICATION, THE STRATEGIC KEY FOR THE FUTURE

for designing and developing the mostideal solution for their needs.

Throughout the years, Jema has knownhow to constantly adapt to the needsof each industry from its position oftechnological cutting-edge andleadership. Thanks to its extensiveexperience, technological knowledgeand international presence (it is currentlyin more than 40 countries), it is able tosupply products anywhere in the world,adapting to the specific circumstancesand requirements of each country, userand project.

Its activity is structured around threebusiness areas and the company strivesto provide the most suitable service foreach industry in terms of itscharacteristics:• Critical Supply Systems

Extremely robust and reliable solutionsfor the chemical, petroleum, gas andenergy generation industries.

• Advanced Supply SystemsFor highly innovative applications thatrequire the highest technological level.

• Systems for Renewable EnergyReliable and able to obtain themaximum performance of the energyprovided directly from nature.

As part of its industrial diversification, the constant search for synergy between theIrizar Group’s companies has resulted in the creation of the JEMA ELECTRONICAdivision in 2011

IRIZAR GROUP

JEMA's solutions are primarily aimed atthe supply for various loads or facilitiessuch as:

• Nuclear fusion and particle researchlaboratories.

• Test banks and test facilities.

• Power plants: nuclear, combinedcycle, thermosolar, diesel, carbon,etc.

• Refineries, offshore platforms, LNGplants, chemical plants.

• Hangars and shipyards for vessel andaircraft maintenance, air bases.

• Energy distribution and transport:network quality.

• (SVCs, active filters, stabilisers).

• Renewable energy: photovoltaic,aeolian.

JEMA is the leader of the power electronics industryIts activity is aimed at developing innovative andcustomised solutions

However, this year, due to the globaleconomic situation, funding forphotovoltaic plants has come to a haltand JEMA has strengthened itscommitment towards the developmentof and new applications in various energyareas such as:• ISARE. A project that involves creating

an intelligent 400K network to beinstalled at San Sebastian's(Gipuzkoa) Miramón TechnologicalPark to manage energy efficiently andsafely. The project includes thedistribution of energy obtained fromrenewable sources, addressingelectric vehicles, storage and energyefficiency.

• IEB - a research project for thedevelopment of propulsion in electriccity buses.

Additionally, this year, the followingproduct innovations have been launched:• IPAC2011, high-precision power

supply for long pulse modulator andfusion research centres for Klystrons.

• EPSEC Hamburg, a new range of 3,5 and 10 kws single-phase solarinverters.

2011 OCTOBER

I&T designs and manufactures ITS(Intelligent Transport System) systemsand solutions for managing railway androad transport.

Its main product is the iSAE, which offersintelligent and sophisticated transportmanagement for improving quality of lifeA system. Some of the characteristicsthat define the system are:

• Simple and easy to use. The systemperforms all the possible operationsautomatically.

• Sustainable. It helps improve the waydrivers drive in order to reduce CO2emissions.

• Profitable. It improves occupancyindicators for the services offered bysearching for the highest transportservice profitability.

• Economically efficient.

Innovate & Transport: ITS solutions for transportmanagement

INDUSTRIAL DIVERSIFICATION, THE STRATEGIC KEY FOR THE FUTURE

• It is easy to add new functionalities.The iSAE system is based on SOAarchitecture. Each service is integratedinto an independent module, allowingto modify or add new services in asimple manner.

• Integration with other devices. TheSOA architecture makes it possible toeasily integrate iSAE with othersystems.

• Scalable system. It operates perfectlywith small or large bus fleets.

• Reliable. The system is installed on ahighly available platform.In addition, all the modules toleratefailures, allowing the service to be fullyavailable.

It is present in companies such asEuskoTren or Suburbanos of Mexico, andis currently carrying out research projectsrelated to active safety andtelecommunications.

As a result of Irizar's diversification policy, in May 2011 Irizar became a referencepartner for the Innovate and Transport, S.L. (I&T) company, which is located in SanSebastian's Miramón Technological Park.

Information for travellers

Voicecommunication

Video surveillance

Incident management

Monitoring

Efficient driving

Reports generation

Data mining

Maintenance

Log reproductions

Collecting and labelling information

Designing andplanning of

services

Configuration ofinfrastructure, fleet

and personnel

Information for travellers

Service control

Information in real time

IRIZAR GROUP

Corporate Social Responsibility plays amajor role at Irizar. The creation of wealthand employment to benefit the regionswhere it carries out its activity, as wellas for people, customers, externalpartners, society and the environment,is a major part of Irizar's mission.

Its mission states: "We are looking for aproject based on teamwork that, throughthe continued satisfaction of people,customers, external partners and our

IRIZAR, we are people who work for people

surroundings (society and theenvironment), allows to obtain benefitsthat make it possible to have growth thatgenerates wealth and new jobs in acooperative framework withcommunication, freedom andresponsibility."

Despite the crisis, Irizar has maintainedthe coherence of its social commitment,maintaining jobs during the mostunfavourable times.

CSR (CORPORATE SOCIAL RESPONSIBILITY)

2011 OCTOBER

with a 56 year history and the leader ofthe power electronics industry.

In the first half of 2011, new steps havebeen taken in this direction with thecreation of the JEMA ELECTRONICAdivision that addresses the group's needsin terms of multiplexed systems andelectronics for managing coach systemsand their main components.

In addition, Irizar has become a partnerof reference for the I&T company (locatedin the Miramón technological park of SanSebastian), which designs andmanufactures transport managementinformation systems.

Global project: Growth thatgenerates wealth and newemployment

It is a global project made up of morethan 3,200 people. Its group philosophyis based on the firm commitment togrowth and the creation of wealthfor the people of the country where it ispresent, in addition to promoting localproviders. All of Irizar's production plantshave the equipment, technical meansand necessary facilities for producing

Despite the crisis, Irizar hasmaintained the coherenceof its social commitment,which is especially reflectedin the fact that it hasmaintained jobs during themost unfavourable times.

coaches and buses that meet thestrictest quality, personal safety andenvironmental standards.

In recent years, Irizar has launched itscommitment to diversification in orderto continue innovating and promotingnew business projects that contributetowards creating sustainable wealth andemployment. A result of this strategywas the purchase at the end of 2009 ofthe majority share of JEMA S.A., acompany located in Lasarte (Gipuzkoa)

Teamwork, as the sum of people'sabilities, is the foundation which allowsgrowth that generates wealth.

Our commitment toPEOPLE

IRIZAR wants to focus on equalopportunities, fight discrimination andrespect diversity. This is reflected in itsnew hires policy: “Political, union orreligious ideals will not be reasons forrejecting candidates (in addition to race,language, gender or marital status) unlessthese explicitly oppose the cooperativeprinciples and organisation, and theobjectives, commitments, values andprinciples of IRIZAR.”

training and balancing professionaland personal aspects are also keyaspects that result in permanent training

plans. Flexible work schedules thatare available to people so they maybalance their personal and professionallives.

the safety and health of people aretwo priority aspects in everydayactivities, and they are also unwaveringdogmas when applying any productand/or production process innovation,making it a top objective to adapt jobsto people.

In this area, safety has increased in thelast three years by investing more than€800,000, significantly reducing risksthat may result in seriousconsequences.

Our commitment to CUSTOMERSand PASSENGERS

Irizar's main strategy is to "BuildCustomer Loyalty" through three mainpillars on which it has based its Groupphilosophy throughout its history:safety, reliability and service. Newcoaches are designed and developedwith the participation of collaborators,providers, customers, drivers andpassengers by completing an analysisof their needs. As a result of constantwork and a concern for alwaysimproving and progressing along thisline, these aspects have become theelements that represent the IRIZARbrand and its coaches.

CORPORATE SOCIAL RESPONSIBILITY

PAGE 35

A clear commitment to providing busesthat are safer, more accessible andreliable for customers and passengers.

Active and passive safety are strategicaspects for new developments. Thecompany invests whatever is necessaryin technology and innovation in order tobe a leader in this field, where Irizaranticipates the demands and regulationsof each market in order to meet andguarantee the maximum levels for bothdrivers and passengers.

IRIZAR has taken an additional steptowards its goal of technological

maximum ability to be adapted, allowingcustomers to configure the coach andother equipment options according to theirspecifications in order to fit their needs.

Spaciousness and passengeraccessibility are key, and so aside fromthe existing solutions for people withreduced mobility, a solution that isintegrated into the front door has beendeveloped (this version is alreadyavailable for the UK market since mid-2011). Among many other options, it'sworth highlighting the development of areading system for the blind in thecoach.

innovation, contributing additionalconcepts in terms of safety bypresenting its integral technology with thestrategic objective of expanding thecurrent coach offering (chassis plusbodywork) for customers, complementingand offering a complete IRIZAR coach tothose markets that request it.

In order to guarantee maximumreliability, all the coaches in the IRIZARfamily have undergone demandingdurability tests at independent institutesof recognised prestige, such as IDIADAand Applus+, with excellent results.In addition, Irizar coaches offer the

2011 OCTOBER


Our commitment to EXTERNALPARTNERS

Our relationship policy with externalpartners is based on ethics andefficiency, striving for the highest mutualsatisfaction possible that allows toachieve the main values we provide ourcustomers.

For this reason, we design and developcoaches with the involvement ofpartners and providers.

As far as our main providers (integratedproviders), we have established 'CoachLogistics Management' that integratesproviders so that they can consult theIrizar management system for theirproduction schedules, pending orders,goods received, and the continuouscustomer revisions regarding confirmed

specifications and the associated itemsby coach.

Our level of integration with providershas also earned external recognitionssuch as the 2006 ICIL LogisticsExcellence Award for "establishing aclear supply logistics reference of acompany in a global market, based onthe true integration of its providers in thesupply chain for customer satisfaction,and in terms of product development byensuring its quality."

Aside from the strategic alliances wemaintain with our partners in Irizar Groupcompanies, we also have agreementswith importers that provide distributionand customer-oriented services inspecific markets throughout the world.

In the last three years,safety has increased byinvesting more than€800,000, significantlyreducing risks that mayresult in seriousconsequences

PAGE 37

100% of the solvents used during thepaint process. There is also a constantsearch for the best solutions to reduceCOV emissions as much as possible.We can highlight Irizar's firm commitmentto including water-based paint in all itspainting processes

The maximum recyclability of thecomponents used in the coaches andthe optimisation of weights andaerodynamics for minimum fuelconsumption are a priority whendesigning new coaches. All of theseactions confirm Irizar’s commitment tobeing a pioneer in adopting innovativepolicies and actions that contributetowards sustainable development andimproving the environment in itssurroundings

Sustainability and respecting theenvironment are unwaveringdogmas for Irizar

Irizar is committed tobeing a pioneer inadopting innovativepolicies and actions thatcontribute towardssustainable developmentand improving theenvironment in itssurroundings

Our commitment to theENVIRONMENT

The continuous effort towardsimproving its surroundings and thecompany's commitment to theenvironment have led Irizar to investmore than €10 million in the last fiveyears

Respecting the environment and energyefficiency are a priority. It is not by chancethat Irizar was the first coachmanufacturer to obtain the ISO 14001certification in 1998when it undertookits Ormaiztegi plant expansion project.

Last year, it joined the Stop CO2 Euskadiinitiative of the Basque Office for ClimateChange, implementing actions aimed atreducing emissions with greenhouse gaseffects derived from its activity andfocusing on energy efficiency, as well asinvolving the people within itsorganisation and its customers in thefight against climate change. Along theselines, significant investments have beenmade in the painting rooms byincorporating a new air duct heatingsystem that reuses the hot air generatedby the furnaces, thus reducing the annualconsumption of natural gas which resultsin lower CO2 emissions to theatmosphere. In the last five years, thecompany has been able to reduceconsumption by approximately 50%.

Additionally, energy efficiency actionsare currently being carried out, allowingthe company to obtain information aboutthe energy consumed in its facilities inorder to ensure its optimisation.

Sustainability and respecting theenvironment are also unwavering dogmasin the production processes at all ofIrizar's manufacturing facilities. In thisregard, the company invests intechnological improvements andimplements processes that affect thesegregation of waste, the aspiration ofwelding fumes, and the recycling of

2011 OCTOBER

Our commitment to SOCIETY

Society plays a leading role at IRIZAR.Its strategy states: “our RELATIONSHIPWITH SOCIETY will be respectful, openand participative, collaborating in thecreation of wealth and employment, inthe culture and sports of our closestsurroundings, as well as in social work.”

Despite the crisis, IRIZAR donatesmore than €1.5 million each year tosupporting its social environment.The company allocates a significantfinancial effort as well as thededication of its people in contributingtowards the socio-economicimprovement of its surroundings and ofthe society in which it is integrated.

In this aspect, it is actively involved inactivities that are carried out with theaim of sharing its experience withsociety and fostering interests that canbe seen in the form of advances at otherorganisations. Since 1995, it hasorganised open events in which peoplefrom companies, institutions, publicorganisations, universities, schools andany other type of non-profit or for-profitorganisation may participate

Aside from collaborations with nearbytraining centres, Irizar also carries out

actions aimed at improving theknowledge about coaches of the publicand emergency service professionalswho work on accidents inwhich coaches may be involved

It contributes towards activities relatedto culture and sports. University training,for which an average of €300,000 aredonated each year, is also an importantaspect for Irizar.

It performs actions of solidarity all overthe world through non-profitorganisations with projects primarily inHaiti, Rwanda, Benin, the Philippines,Colombia, Senegal and Mozambique,and it organises visits that contribute toeducation, maintenance tasks,infrastructures and accompaniment for

underprivileged groups. The companyalso organises aid campaigns for peopleaffected by natural disasters.

Irizar's impeccable track record hasearned it numerous awards andrecognitions. One of these is the “2004CONETICA CORPORATE SOCIALRESPONSIBILITY AWARD.” On a globallevel, the “EUROPEAN QUALITY PRIZE2000” given by EFQM undoubtedlydeserves special mention, as Irizar isthe first large Spanish company thatdoes not belong to a foreign multinationalgroup to receive this prestigiousEuropean honour.

Irizar dedicates a significant financialeffort as well as the dedication of itspeople in contributing towards a bettersociety that is fairer.

IRIZAR carries out actions of solidarity all overthe world through NGO projects in Haiti,Rwanda, Benin, the Philippines, Colombia,Senegal and Mozambique


PAGE 39

The actions carried out by IRIZAR have earned the recognitionof IHOBE, a Public Environmental Management Corporationin the Basque Country, which has recognised them asinnovative and effective.

The installation of an innovative technology in its paintingbooths has allowed IRIZAR to reduce natural gasconsumption in the drying furnaces by 38% while preventingthe emission of more than 600 tons of greenhouse gases.

IRIZAR is a leading coach manufacturing organisation anda pioneer in combining industrial development withenvironmental awareness. It promotes a corporate policythat is in constant search for alternatives that are increasinglyenvironmentally friendly and sustainability, both in the designof its products as well as in production processes, andpromoting this spirit of environmental awareness amongstthe people within its organisation as well as customers.

As a result, IRIZAR has decided to focus on its coachpainting process (since it entails a significant amount ofnatural gas consumption) by optimising this process withinnovative technology that allows it to be much more efficient.

The technology consists of an air duct system with a directburner (air duct) in which the flame produced by natural gascombustion directly heats the air in the booth. In this system,the resulting combustion gases in the furnace are mixedwith the air to be heated, which achieves two importanteffects: it improves the efficiency of the drying phase bysignificantly reducing natural gas consumption, and it alsoprevents the generation of the corresponding CO2 emissions.

This innovative system has been progressively incorporatedin all the painting booths at the Ormaiztegi plant where it ispossible, for a total of 18 booths, allowing for a 38% annualsavings of the natural gas associated to the drying process.This translates into an annual reduction of 620 tons of greenhouse gas emissions.

With this change in its painting process, IRIZAR consolidatesits commitment towards being the most efficient and it joinscountless organisations in the CAPV that have seen how byapplying eco-efficient actions, they are able to be moreefficient in their consumption of raw materials and CO2emissions, which translates into greater economic andenvironmental efficiency that allows them to be morecompetitive and responsible with the environment.

With these actions, IRIZAR once again shows the solidity ofits commitment towards improving its surroundings andcontributing to the fight against climate change, as well asits financial efforts and those of the people within theorganisation in order for this to become a reality.

Some examples of actions carried out this year

2011 OCTOBER

IRIZAR has supported Gipuzkoan sports since 1999

The objective of this celebration wasnone other than to highlight the IRIZARGROUP's sports commitment towardsGipuzkoa through the Kirolgi Foundationand the spectacular season completedby the Ordizia Rugby Elkartea HonourDivision rugby team. The Irizar Group'sSocial Council and its president, GorkaHerranz, as the host, welcomed thepresident of the Kirolgi Foundation, IñakiGaldos, the team's players and theexecutives of the Ordizia Rugby Elkartea,led by their president, Aitor Araña, insidethe company.

The event served to recognise themagnificent track record and extraordinary results of theexcellent team of people at Elkartea Rugby, as well as theeffort, motivation, commitment and work that drives andencourages the team to continue along the same path.

The Kirolgi Foundation is a non-profit organisation with theprimary objective of promoting and developing Gipuzkoansports, with a special focus on high-performance sports,especially by attracting public and private sponsorships.


Irizar, which makes a strong financial effort as well as throughthe dedication of its people in contributing towards the socio-

economic improvementof its surroundings andthe society it forms partof, understands that theworld of sports is anunbeatable way toconvey values such asdedication, motivation orthe involvement ofeveryone in reachingobjectives

IRIZAR hosted the Kirolgi Foundation'scommemoration event for the Ordizia Rugby ElkarteaHonour Division rugby team

Page from the Kirolgi publication focused on IRIZAR

New Irizar i6 with a front platform

Irizar has just launched onto the marketthe new platform for the disabled, whichit has installed in the front door of theIrizar i6 coach, allowing people withreduced mobility to access the coachthrough the same door as other travellersand avoiding any type of discrimination.

Shortly after presenting the new Irizar i6to the market, the Spanish company hasnow launched this model with front dooraccess for the disabled for the English andIrish market, the result of more than a yearof intense engineering work with the mostprestigious partners on the market.

Irizar offers this product in two lengths ofits i6 coach model: 12,655 metre on 2axles and 14,175 metre on 3 axles, witha 3.5 metre height and ceiling airconditioning in the front. These coacheshave level floors for easier wheelchairmanoeuvring. The platform for peoplewith reduced mobility is made by theEnglish company PLS, a market leaderfor these types of solutions. The vehicleinterior and exterior have been completelydesigned for this project, which includesa wider than usual front door and apassenger area that has been adaptedto the level floor.

This product offers the possibility ofinstalling a guide seat that is compatiblewith the platform's operation, and in termsof the wheelchair area, Irizar offers theoption of quick-release seats or a pair ofseats with the NMI system, which avoidshaving to remove the seats from the coachin the event of a disabled passenger.

The product has been recentlyhomologated for the European ECWVTAstandard and it meets the mostdemanding safety parameters includedin the 66.01 regulation.

A COMMITMENT TO ACCESSIBILITY

2011 OCTOBER

This project has represented a stronginvestment for Irizar, but the companyhas maintained its commitment to itbecause it believes the product has afuture both in the English market as wellas in other European markets.

The Excalibur / Terravision company hasalso joined the list of customers interestedin this product with an order of five unitsthat are currently being manufacturedand which will begin operating before theend of the year. In this case, this well-known operator that transports thousandsof people from the airport to Stanstedhas selected 12.175 m long 2-axlecoaches for 53 passengers or 49 + 1wheelchair and a Scania K360 EB 4x2EEV chassis (see the photo of one of thecoaches in the production line).

INNOVATION

The seven first units of this i6 model with frontdoor lift have been purchased by the Scottishoperator West Coast Motors to serve theCampbeltown-Glasgow route. The first five coacheshave been operating since 15 August followingtheir presentation on 12 August at an eventattended by numerous industry representativesat the Inveraray castle in Scotland (see photo).The two remaining coaches will be delivered atthe end of this year and will be added to this line.

They are 14.2 m long three-axle coaches with 59seats, rear WC and Scania K360EB 6x2 Euro 5chassis.

The product has beenrecently homologated forthe European ECWVTAstandard

West Coast

2011 OCTOBER

Funtoro screens integrated in Irizarpremium seats

Thanks to themultifunctional TFT touchscreens, travel will becomea much more gratifyingexperience.

IRIZAR has just developed a solution thatallows to integrate the personalisedFuntoro entertainment system in itsPremium seats, and the solution is alreadyavailable for all customers who would liketo provide this added value to theircustomers.

PROJECT DEVELOPED BY IRIZAR

INNOVATION

New Irizar i4M for schooltransport in the UK

It consists of an innovative system thatallows to integrate individualised TFTmultimedia touch screens in the seatsand that offers numerous possibilities forconfiguration and media contents,allowing each passenger to select thetype of en route entertainment they prefer.

The system includes TFT touch screenswith easily configurable menus from whicheach passenger can access the contentthey prefer: films, live television, theInternet, games, advertising, news or enroute information.

It is undoubtedly a way of making travela much more gratifying experience.

Irizar has just developed a new version of the Irizar i4 M for schooltransport in the UK. It is a coach with a 3+2 configuration that will bedestined to school transport in the United Kingdom.

The version currently available has a length of 12.2 m or 12.9 m, a levelfloor and up to 70 seats. The first unit has been manufactured on a 12.2m Scania K320 IB Euro5 4x2 chassis with 68 3+2 seats from the EnglishPPS manufacturer.

Each passenger can select the type ofon-road entertainment they prefer

PROJECT DEVELOPED BY IRIZAR

The Samar Group renews its coach fleet by including unitsof the new Irizar i6 and Irizar i4 Low Entry on a Volvochassis.

Coaches for the SAMAR Group

The Samar Group has made a firmcommitment to the new Irizar i6 coachwith 13 m versions on the Volvo B9 andB13 chassis with 2 axles, and 15 mversions on the Volvo B13 chassis with3 axles for regular routes.

The coaches are equipped withmaximum safety and comfort, complyingwith the R66.01 standard. They have ahighly resistant steel structure, doubleVENUS glass panes with solar filters,exclusive padded seats with centralarmrests, footrests, tables, magazineholders and prepared for individual

The Irizar i6 coaches beforedeparting to the Spanish capital,home of the Samar Group

sound, as well as a front destinationsign.

In addition, the vehicles have beenprepared to transport people withreduced mobility by including a liftplatform.

The other set of coaches acquired arethe Irizar i4 Low Entry model with a 12.5metre length on a Volvo B7RLE chassis,which are also characterised by theirsafety (they meet the R66.01 standard),versatility and innovative design.

2011 OCTOBER

CLIENTS

focus, today it is one of the top roadpassenger transport groups in Spain.

It is characterised by its tremendouscapacity to address the population'svarious mobility needs through a widearray of regional, national andinternational coach and bus transportservices.

The Samar Group, one ofthe leading passengertransport companies, hasa fleet of more than 550vehicles that travel morethan 35 million kilometreseach year

The seats are exclusive Irizar i4 model,and the coaches are equipped with fullanti-vandalism insulation system of thedriver's area, as well as a platform lift forpeople with reduced mobility that has adual electrical and manual function.

The interior and exterior lighting of boththe i6 and i4 coach models includes LEDtechnology with exclusive Irizarheadlamps and pilot lights.

The Samar Group, which already has anextensive Irizar coach fleet, has onceagain placed its trust in this brand dueto the maximum safety, reliability andprofitability it offers.

With more than 85 years of experienceand a clear customer service oriented

The Irizar i4 Low Entry coachesacquired by the Samar Group areequipped with platform lifts forpeople with reduced mobility

Irizar in Ireland

Irizar continues to add to its list ofsuccesses on this island despite thenation's adverse economic conditions.

Translink

This past April, three Irizar i6's weredelivered to the Translink operator fromNorthern Ireland. They were 13.87 m longand 3.9 m high 3-axle coaches on ScaniaK400 EB 6x2 Euro5 chasses. The coachesare destined to tourism and equipped withall types of passenger commodities: aspacious above-floor rear WC, 52 leatherseats, Wi-Fi system, aircraft-type luggagecompartment covers, flat screens, etc.

The second order will be destined to theExpressways service and consists of 2013.9 m long and 3.7 m high 3-axle Irizari6's on Scania K400EB 6x2 Euro5 chassesfor 63 passengers or 59+1 wheelchair.

All the coaches were personalised andadapted to the needs defined by theoperator in terms of comfort, safety andaccessibility (PRM) for passengers anddrivers, as well as concepts such as designand profitability.

The coaches are equipped with Wi-Fi,220v outlets for laptops, flat monitors andpadded leather + upholstery seats, amongother items.

As far as safety, these coaches alsocomply with the most demanding marketstandards and are equipped with aFogmaker fire-extinguishing system, LEDlights, isofix child-seat anchoring systemsin some seats, three-point safety belts,luggage compartment covers withsensitive edges, and a long etcetera

According to Adrian Thompson, themanager of Translink touring coaches,these coaches join a fleet of Irizar Pb'sthat have been well-accepted by the publicand are being used for a number of routesthroughout Europe.

Bus Eireann

Bus Eireann is another customer that hasmade a strong commitment to Irizar thisyear with two major orders for a total of45 coaches through Westward Scania.

The first order, which will be delivered tothe customer at the end of 2011, consistsof 25 12.4 m long and 3.5 m high 2-axleIrizar Century models on Scania K320 EB4x2 Euro5 chasses. They will have acapacity for 53 passengers or 51+1wheelchair, and will cover the Commuterservice.

Bus Eireann confirms itscommitment to Irizar with anorder for 45 coaches

2011 OCTOBER

The ASINTRA Board ofDirectors at Irizar

CLIENTS

The double order placedby the Bus Eireann state-owned company for a totalof 45 vehicles stands out

In terms of systems, it can be said thatthe new coaches will be optimallyequipped with a CCTV surveillancesystem, an AVL fleet control system,destination signs and resettable fuses,among other items.

Regarding the driver's position, it will be120 mm and 150 mm longer (dependingon the model), and the rear-view mirrorsand dashboard have been defined so asto improve safety and comfort to amaximum.

This past 29 September, ASINTRAheld its Board of Directors meeting atIRIZAR's facility in Ormiaztegi (HQ).Irizar, which sponsored the event,appreciated the attendance of all theboard members present at the meetingby awarding a commemorative plaqueof the event and made a brief

The three Irizar i6 coachesdelivered this past April to theTranslink company in NorthernIreland

presentation about what the IrizarGroup currently represents, itsphilosophy, values and productstrategy. Afterwards, it invited all theattendees to participate in a guidedvisit of the manufacturing plant andprovided lunch at a nearby restaurant.

2011 OCTOBER

Student Agency's expectations inbecoming a reference in terms of imageand in providing customers with a luxury,safe, personalised and comfortable service.

Additionally, this project has been acontributing factor in having the GermanDeutscheBahnse company join the orderby requesting the four identical Irizar Pbcoaches (except for the company colours).These coaches will be delivered inNovember of this year and they will operatethe Nuremberg - Prague route.

20 deluxe coaches delivered toStudent Agency

The Czech passengertransport companySTUDENT AGENCY hasjust renewed its fleet ofcoaches by adding newIrizar units in August andSeptember.

The delivery consists of 20 IRIZAR PBdeluxe coach models manufactured on aVolvo chassis B13 PX 6x2 SI VTL Euro5,15 metres long and equipped with 63seats, a WC and an automatic coin-operated coffee machine. The ItalianPolitécnica-model leather seats are

Student Agency is a travelagency headquartered inthe Czech city of Brno

equipped with footrests, a table, and theintegrated Funtoro TFT screen system forpersonalised on-board entertainment thatallows passengers to choose from thevarious applications it includes such asfilms, music, videos, photos, games,satellite TV and even Internet navigation.

These vehicles will operate non-stop routesfrom Prague to Brno, as well asinternational lines to London, Gothenburgand Saint Petersburg. This customer haspurchased 30 coaches from Irizar in recentyears, for a new total of 50 Irizar Pbcoaches.

With the delivery of these coachesequipped with the latest advances intechnology and comfort, Irizar has met

AISA counts on Irizar for 10 newcoaches to renew its fleetThe delivery event for the new coachespurchased by the AISA company tookplace at IRIZAR’s facilities in Ormaiztegion 21 July. The attendees included DavidLópez (representing the buyer) and MikelApalategui, sales agent, Jon Gurrutxaga,

The ten coaches offer the latest technologyin the SAE system and ticketing systems.

AISA, which was founded more than 70years ago, already has a fleet of nearly200 vehicles that are distributedthroughout various lines and concessions.For AISA, passenger service isfundamental, which is why they usecoaches equipped with the mostinnovative technology in terms of safety,design and comfort.

AISA is a regular roadpassenger transportcompany that covers morethan 100 lines in 15concessions. It travelsthrough 14 provinces andseven autonomouscommunities

after-sales agent, and Miguel Ángel Pérez,IRIZAR's sales manager in Spain.

Of the ten coaches that were purchased,four are Irizar i6's and the rest areCentury's. The first group, with a 15 mlength, is aimed at consortium lines.Equipped for school transport, they include67 padded seats, a lift for handicappedpassengers, daytime lights, interior andexterior LED lights, destination signs andVENUS windows. They also comply withthe 66.01 standard.

The six Century units (13 m long) will beused for a number of concessions andare equipped for school transport, include55 padded seats, a lift for handicappedpassengers, double monitor and VENUSwindows.

CLIENTS

2011 OCTOBER

Targi Glob Katowice (Polonia)

Irizar selected the Targi Glob Fair heldlast April in the city of Katowice toofficially present the new Irizar i6 integralcoach. It was the first time that IRIZARattended the most important internationalfair aimed at tourism in Poland with itsown stand. The stand with a vanguarddesign represented the company's

IRIZAR is present at the main industry fairs

IRIZAR attended the most importantinternational fair aimed at tourism inPoland with its own stand for the firsttime.

IRIZAR consolidates its international presence by attending the sector’s main events:Katowice, Orense, Kielce, Birmingham, Rimini and Kortrijk are the settings where themost important innovations will be presented.

values and became the stage forpresenting the distribution agreementthat had been signed with the Wanickicompany for sales and after-salesservices of Irizar coaches in the Polishmarket.

Outside there was an Irizar i6 integralcoach with a length of 12 metres and aheight of 3.70 metres.

RANGE OF COACHES UNVEILED

and guests in a fair destined for the busand coach industry where all the majorbrands were present. It is also worthmentioning that the IRIZAR-Wanickistand received the first place award forthe best design and assembly at the fair.This fair has allowed IRIZAR to onceagain show its commitment to the Polishmarket and its desire to always be closeto its clients.

PAGE 53

FAIRS

Nortrans Trade FairOurense – Spain

IRIZAR, which delivered its first coachin Galicia more than 50 years ago,attended the eighth edition of the Salóndel Transporte y la Logística this pastSeptember with a stand of more than1,000 square metres, marking the firsttime the company attended with its ownstand.

With the theme of Closer than ever, Irizarshowed its firm commitment to thismarket and presented eight coaches ofthe entire Irizar range--four of therenewed Pb in 15.37 m and 12.37 mversions, three of the new Irizar i6 modelin 15.37 m, 14.37 m and 12.35 mversions, and a new version of the Irizari4H in 9.4 m, all manufactured onchasses from all the brands available inthe domestic market and belonging tosome of the most important customersin Galicia.

Irizar also aimed to strengthen its valuesof flexibility, personalisation and amaximum ability to address and meetcustomer needs by allowing them toconfigure coaches according to theirrequirements.

Kielce Trans Expo (Poland)

The first fall event is the 2011 KielceTrans Expo fair, which took place 20-22September in the Polish city whereIRIZAR was present with its own standfor the first time. Inside the nearly 300square metre stand were two coaches--a new Irizar i6 and an Irizar i4 integralcoach (powered by DAF), both 12.2metres long. It was without a doubt theideal setting for welcoming customers

The IRIZAR-Wanicki stand received theaward for best design and assembly ofthe Trans Expo trade fair.

During the Nortrans tradefair, Irizar made a firmwager for flexibility andpersonalisation in itscommitment to offercustomised coaches

2011 OCTOBER

Coach & Bus Live Birmingham (UK)

This fair is followed by the Coach & BusLive de Birmingham (United Kingdom),which will take place 5-6 October. It isone of the most important industry fairsin the United Kingdom, bringing togetherclients, suppliers and specialised newsmedia. It is the second time that IRIZARattends the Birmingham fair with its ownstand. On this occasion, IRIZAR UK hada modern and open stand of more than

300 square meters with a large socialarea that served as a meeting point fornumerous visitors. One of the innovationspresented was the renewed 13-metrelong Irizar Pb that included theimprovements that hav

IRIZAR EXT GB 05...• Paccar DAF 12.9 litres MX340462bhp (340 kW) at 1.900 rpm. Maximum par of...

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