IT and Network Organization Ecommerce. IT and Network Organization OPTIMIZING INTERNAL...

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Ecommerce

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OPTIMIZING INTERNAL COLLABORATIONS IN

NETWORK ORGANIZATIONS

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Topics

• Using Databases to Improve the Distribution of Information

• Technology-supported communication

• Workflows – Groupwares and Enterprise Collaboration

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Using Databases to Improve the Distribution of Information

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– Also called “Enterprise Systems– Suite of integrated software modules and a

common central database– Collects data from many divisions of firm for use

in nearly all of firm’s internal business activities– Information entered in one process is

immediately available for other processes

Enterprise resource planning (ERP) systems

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• Data warehouse: – Stores current and historical data from many core

operational transaction systems– Consolidates and standardizes information for use across

enterprise, but data cannot be altered– Data warehouse system will provide query, analysis, and

reporting tools

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• Online analytical processing (OLAP)– Supports multidimensional data analysis

• Viewing data using multiple dimensions• Each aspect of information (product, pricing, cost,

region, time period) is different dimension– OLAP enables rapid, online answers to ad hoc

queries

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• Business Intelligence: – Tools for consolidating, analyzing, and providing

access to vast amounts of data to help users make better business decisions

– Principle tools include:• Data warehouse• Online analytical processing (OLAP)• Data mining

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• Why Business Intelligence is important for the internal collaboration

Question

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Technology-supported communication

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Technology-supported communication

• Technology-supported communication may have major organizational impacts. • For example, intranets and groupware force people to cooperate and

share information. • Their use can lead to significant changes in both organizational culture and the

execution of business process reengineering. • Further impacts may be felt in corporate structure and the redistribution of

organizational power.• Cost-benefit justification. The technologies described in this lesson do not

come free, and many of the benefits are intangible. However, the price of many networking technologies is decreasing.

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Chapter 4 12

The Network Computing Infrastructure

• Intranet: a network designed to serve the internal informational needs of a company, using Internet concepts and tools.

– Browsing and Search capabilities.

– Support communication and collaboration.

• Extranet: An extranet is an infrastructure that allows secure communications (connects the intranets of different organizations) among business partners over the Internet.

– Enables business-to-business (B2B) transactions

– Provides an interface to exchange of business forms

• Internet Application Categories

Two major infrastructures of network computing:

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13 Chapter4

Internet Application Categories

Discovery. Discovery involves browsing and information retrieval and provides customers the ability to view information in databases, download it, and/or process it.Communication. The Internet provides fast and inexpensive communication channels that range from message posted on online bulletin boards to complex information exchanges among many organizations.Collaboration. Due to improved communication, electronic collaboration between individuals and/or groups and collaboration between organizations are increasing rapidly.

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Business Value of Technology-supported communication

• Better access to reports;

• improved productivity, speed and control;

• access to engineering documents

• HRM information;

• internal communication system;

• knowledge management

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• Why are the three Internet Application Categories?

Question

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Workflows - Groupwares & Enterprise Collaboration

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pg. 17

• Enterprise Collaboration – communicate ideas, share resources, coordinate, collaborate– Groupware – communication and coordination– Workgroup/Team

• Formal, structured

• Virtual

– Telecommuting – Web-based Application

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Modelling workflows

• Workflows are modelled so they can be:– Communicated to others (e.g managers, team

members).– Exchanged (e.g with other teams doing similar

processes)– Integrated (e.g with other computer systems)

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pg. 19

Data Conferencing

Videoconferencing

DiscussionForums

Electronic MeetingSystems

VoiceConferencing Chat Systems

Groupware Enterprise

CollaborationTools

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Voice MailVoice Mail

E-MailE-Mail

Web Publishing

Web Publishing

Bulletin Board

Systems

Bulletin Board

SystemsFaxingFaxing

GroupwareElectronic

CommunicationsTools

Electronic Communications Tools

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Virtual Work Environment

• Work environments in which the work teams are geographically distributed and sometimes are inter-organizational teams.

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Telecommuting – Web-based Application

• Telecommuting, or teleworking, refers to an arrangement whereby employees can work at home, at the customer’s premises, in special work places, or while traveling, usually using a computer linked to their place of employment.

• There are numerous non-compensatory benefits and advantages for employees, employers, and society. The most important being improved productivity.

• Some disadvantages for the employees are increased feelings of isolation, loss of fringe benefits, no workplace visibility, and lack of socialization.

• Disadvantages to employers are difficulties in supervising work, potential data security problems, training costs, and the high cost of equipping and maintaining telecommuters’ homes.

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• Why Telecommuting is becoming easier?

Question