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Chapter 2 IT Supports Organizational Performance in Turbulent Business Environments Information Technology for Management Improving Performance in the Digital Economy 7th edition
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Chapter 2
Information Technologies:Concepts, Types and IT Support
Information Technology for ManagementImproving Performance in the Digital Economy
7th editionJohn Wiley & Sons, Inc.
Slides contributed by Dr. Sandra ReidChair, Graduate School of Business & Professor, Technology
Dallas Baptist UniversityTurb
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2-1Copyright 2010 John Wiley & Sons, Inc.
Chapter Outline
• 2.1 Information Systems: Concepts and Definitions
• 2.2 Classification and Types of Information Systems
• 2.3 How IT Supports People
• 2.4 How IT Supports Supply Chains and Business Processes
• 2.5 Information Systems Infrastructure, Architecture, and Emerging Computing Environments
2-2Copyright 2010 John Wiley & Sons, Inc.
Chapter Outline cont’d
• 2.6 Innovative and Futuristic Information Systems
• 2.7 Managerial Issues
2-3Copyright 2010 John Wiley & Sons, Inc.
Learning Objectives
1. Define information systems and describe various types of information systems and categorize specific systems you observe.
2. Relate and contrast transaction processing and functional information systems.
3. Identify the major enterprise internal support systems and relate them to managerial functions.
4. Analyze the support IT provides people in different roles in the organization.
5. Describe the support IT provides to business processes and the supply chain.
2-4Copyright 2010 John Wiley & Sons, Inc.
Learning Objectives cont’d
6. Explain information infrastructure and different types of information architectures.
7. Distinguish the major types of Web-based information systems and understand their functionalities.
8. Describe emerging information technologies.
9. Analyze innovative and futuristic IT systems and applications.
Copyright 2010 John Wiley & Sons, Inc. 2-5
Figure IT 7eU The Business Performance Management Cycle and IT Model
Copyright 2010 John Wiley & Sons, Inc. 2-6
Mary Kay
Copyright 2010 John Wiley & Sons, Inc. 2-7
Providing Mary Kay employees with own web pages saves millions.
Mary Kay Rejuvenates its Supply Chain
Mary Kay, Inc. Selects Micromuse’s Netcool Suite
Mary Kay Makes Over Its WAN
Business Services Management: IT’s Higher Calling
Mary Kay – cont’d
Copyright 2010 John Wiley & Sons, Inc. 2-8
Mary Kay Advances BSM Strategy/ITIL Adoption With BMC Remedy IT Service Management
Check out this interesting video YouTube - Use Social Networking for Market Research
Movies.go.com
Use of Social Computing…..
Mary Kay – cont’d
Copyright 2010 John Wiley & Sons, Inc. 2-9
Mary Kay’s Latest Beauty Secret? In-building Wireless
Copyright 2010 John Wiley & Sons, Inc. 2-10
2.1 Information Systems: Concepts and Definitions
Figure 2.1
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The relationship among data, information, & knowledge.
Copyright 2010 John Wiley & Sons, Inc. 2-12
2.2 Classification and Types of Information Systems
Figure 2.2
Copyright 2010 John Wiley & Sons, Inc. 2-13
Table 2.1
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Figure 2.3 – Functional information systems.
Copyright 2010 John Wiley & Sons, Inc. 2-15
Figure 2.4
Copyright 2010 John Wiley & Sons, Inc. 2-16
Sales forecast by region, generated by marketing MIS.
Functional / Enterprise Systems
Copyright 2010 John Wiley & Sons, Inc. 2-17
SPSS Predictive Analytics Helps State of Texas Recover $400 Million in Unpaid Taxes
Predictive Analytics with Micro Strategy
Sports Teams are High Tech
Copyright 2010 John Wiley & Sons, Inc. 2-18
Stadiums Go High Tech
On Location: American Airlines Center’s Wi-Fi Network
New Meadowlands Stadium Pushing High Tech Envelope
US Military Utilizes High Tech Training Practices
Copyright 2010 John Wiley & Sons, Inc. 2-19
Forterra to Integrate Tech with Army Training
Virtual Worlds: The Future of Military Training
Is the Army's Virtual World Already Here?
NDIA - Soldiers Learn Hazards Of War in Virtual Reality
Halo 3 Meets Second Life
Virtual training prepares soldiers for real-life operations
Figure 2.5 – Business processes across & beyond the enterprise.
Copyright 2010 John Wiley & Sons, Inc. 2-20
Figure 2.6
Copyright 2010 John Wiley & Sons, Inc. 2-21
Departmental, enterprise, and interorganizational information systems.
Table 2.2
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Business Performance Management Systems -Dashboards
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Giving the Boss the Big Picture
Analyzer Dashboard Screen Shot
Ctuit Radar -Configurable Dashboard for Restaurants
Dashboards – cont’d
Copyright 2010 John Wiley & Sons, Inc. 2-24
BrightPoint's Google Finance Dashboard
Click for interactive version of dashboard
Figure 2.7 Sample of a performance dashboard.
Copyright 2010 John Wiley & Sons, Inc. 2-25
Source: Dundas Software (demos1.dundas.com/DundasGauge/MarketingDashboard/Summary.aspx)
Figure 2.8
Copyright 2010 John Wiley & Sons, Inc. 2-26
Interrelated support systems. The TPS collects information that is used to build the MIS and the data warehouse. These feed the BI and other enterprise systems.
Copyright 2010 John Wiley & Sons, Inc. 2-27
2.3 How IT Supports People
Table 2.3
Copyright 2010 John Wiley & Sons, Inc. 2-28
Figure 2.9 – The information systems support of people in organizations.
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Figure 2.10
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Representative questions in the financial services industry.
Copyright 2010 John Wiley & Sons, Inc. 2-31
2.4 How IT Supports Supply Chains and Business Processes
IT Supports Supply Chains
Copyright 2010 John Wiley & Sons, Inc. 2-32
Aerospace & Defense Supply Chains Prepare for Uncertainty in 2009
Swimming Upstream: Your existing supply chain technology may not work well in reverse
Get with the Plan: Aligning Performance Goals With Corporate Strategy
Radio-frequency identification
What is RFID?
Copyright 2010 John Wiley & Sons, Inc. 2-33
2.5 Information Systems Infrastructure, Architecture, and Emerging Computing Environments
Web 2.0
Copyright 2010 John Wiley & Sons, Inc. 2-34
What Is Web 2.0Design Patterns and Business Models for the Next Generation of Software
Emerging Computing Environments
Copyright 2010 John Wiley & Sons, Inc. 2-35
Service Oriented Architectures –Five Fearless Predictions for SOA 2009
Web service
Secure, Reliable, Transacted Web ServicesArchitecture and Composition
Software as a service
Utility computing
Grid computing
Grid Computing at J.P. Morgan
Copyright 2010 John Wiley & Sons, Inc. 2-36
J.P. Morgan Harnesses Power with Grid Computing System
What’s Up with Wireless?
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Cities Go Wireless
Enterprise GPS
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AT&T, TeleNav Team For Enterprise GPS
NYC Taxi Cab Drivers Up in Arms Over Tracking Tech: "GPS is a BAD Deal"
A Future of Pervasive Computing?
Copyright 2010 John Wiley & Sons, Inc. 2-39
Pervasive Computing
Pervasive Computing
Ubiquitous Computing: Big Brother's All-Seeing Eye - Part 1
Ubiquitous Computing: Big Brother's All-Seeing Eye - Part 2
Pervasive Computing in HealthcareInteresting whitepaper!
Copyright 2010 John Wiley & Sons, Inc. 2-40
2.6 Innovative and Futuristic Information Systems
Open Source Code Software
Copyright 2010 John Wiley & Sons, Inc. 2-41
CNET Insider Secrets - Open Source Free Software
Top 10 Open Source Stories Of 2008
6 Myths About Open Source Code Interesting whitepaper!
Virtualization – Friend or Foe?
Copyright 2010 John Wiley & Sons, Inc. 2-42
Virtualization….What’s the Big Deal?
Virtualization demo
What is Server Virtualization
Storage Virtualization
Interview: Stephen Jenvey on Virtualization
Interview: Arun Taneja on Storage Virtualization
Security – is it real?
Copyright 2010 John Wiley & Sons, Inc. 2-43
Security Software Top Ten Surprises
The Duhs of Security
What's your Information Security Quotient?
Computer Security 101
Figure 2.11Features of information systems in 2010.
Copyright 2010 John Wiley & Sons, Inc. 2-44
Source: Nakamoto, H., and M. Komeichi, “IT Roadmap toward 2010,” Nomura Research Institute, March 1, 2006, Figure 5, p. 7. nri.co.jp/english/opinion/papers/2006/pdf/np2006102.pdf
Copyright 2010 John Wiley & Sons, Inc. 2-45
2.7 Managerial Issues
Managerial Issues
• Transition to digital enterprise may be lengthy & with lots of opposition to the needed change.
• How to deal with outsourcing & utility computing trends.
• Ethical issues.
• Risk of introducing new technologies.
• Importance of supply chain management.
• Importance of business intelligence.
Copyright 2010 John Wiley & Sons, Inc. 2-46
Copyright 2010 John Wiley & Sons, Inc.
All rights reserved. Reproduction or translation of this work beyond that permitted in section 117 of the 1976 United States Copyright Act without express permission of the copyright owner is unlawful. Request for further information should be addressed to the Permission Department, John Wiley & Sons, Inc. The purchaser may make back-up copies for his/her own use only and not for distribution or resale. The Publisher assumes no responsibility for errors, omissions, or damages caused by the use of these programs or from the use of the Information herein.
Copyright 2010 John Wiley & Sons, Inc. 2-47
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