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MIND MAPS– Service Management as a Practice– ITIL® Service Strategy– ITIL® Service Strategy Processes– ITIL® Service Design– ITIL® Service Design Processes– ITIL® Service Transition– ITIL® Service Transition (SACM)– ITIL® Service Transition (Change and Evaluation)– ITIL® Service Operation– ITIL® Service Operation Functions– ITIL® Service Operation Processes– ITIL® Continual Service Improvement– ITIL® Continual Service Improvement Processes
ITIL® is a registered trademark of AXELOS Ltd. © 2015 ITSM Zone unless otherwise stated.
SERVICE MANAGEMENT AS A PRACTICE
ITIL® is a registered trademark of AXELOS Ltd. © 2015 ITSM Zone unless otherwise stated.
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SERVICE STRATEGY
ITIL® is a registered trademark of AXELOS Ltd. © 2015 ITSM Zone unless otherwise stated.
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SERVICE STRATEGY PROCESSES
ITIL® is a registered trademark of AXELOS Ltd. © 2015 ITSM Zone unless otherwise stated.
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SERVICE DESIGN
ITIL® is a registered trademark of AXELOS Ltd. © 2015 ITSM Zone unless otherwise stated.
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SERVICE DESIGN PROCESSES
ITIL® is a registered trademark of AXELOS Ltd. © 2015 ITSM Zone unless otherwise stated.
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SERVICE TRANSITION
ITIL® is a registered trademark of AXELOS Ltd. © 2015 ITSM Zone unless otherwise stated.
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SERVICE TRANSITION (SACM)
ITIL® is a registered trademark of AXELOS Ltd. © 2015 ITSM Zone unless otherwise stated.
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SERVICE TRANSITION (CHANGE & EVALUATION)
ITIL® is a registered trademark of AXELOS Ltd. © 2015 ITSM Zone unless otherwise stated.
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SERVICE OPERATION
ITIL® is a registered trademark of AXELOS Ltd. © 2015 ITSM Zone unless otherwise stated.
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SERVICE OPERATION FUNCTIONS
ITIL® is a registered trademark of AXELOS Ltd. © 2015 ITSM Zone unless otherwise stated.
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SERVICE OPERATION PROCESSES
ITIL® is a registered trademark of AXELOS Ltd. © 2015 ITSM Zone unless otherwise stated.
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CONTINUAL SERVICE IMPROVEMENT
ITIL® is a registered trademark of AXELOS Ltd. © 2015 ITSM Zone unless otherwise stated.
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CONTINUAL SERVICE IMPROVEMENT PROCESSES
ITIL® is a registered trademark of AXELOS Ltd. © 2015 ITSM Zone unless otherwise stated.
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