JC Mendez Director Clinical Solutions HCA IT&S – IT Partner Solutions Texas State University...

JC MendezDirector Clinical Solutions

HCA IT&S – IT Partner Solutions

Texas State University HA Conference October 24th 2008

It is someone who will:• Manage Employees• Prepare and maintain budgets• Problem solve and make decisions

Above all it is someone who:“will procure resources and perform other administrative functions so that the clinical professionals can provide

their services.”BHA degree Program – Texas State University

HOSA Pharmacy Runner/Technician Intrigued by the “ C’s “ of the Hospital Willing to leave home and take chances Texas State Graduate Pharmacy Technician/buyer ( again) Converted our Hospital PHA system Offered a job at Corporate The rest is history.

Responsible for the implementation of full Clinical Health Information systems in HCA facilities across the country

I manage a staff of highly specialized Clinicians and IT specialists that work together to implement systems to better serve the people taking care of our Customers/Patients

Project milestones and controls to make sure we don’t fail.

Best Practices- Project Management Principles

Collaboration with facility leadership 100-200 people to build system that

touches upwards to 1000+ people in the facility

1/1/08 12/31/08

2/1/08 3/1/08 4/1/08 5/1/08 6/1/08 7/1/08 8/1/08 9/1/08 10/1/08 11/1/08 12/1/08

2/1/08 - 3/1/08Planning

Full Install

1/1/08First milestone

1/1/08 - 2/2/08Initiation

2/2/08 - 3/5/08Planning Phase

3/5/08 - 12/6/08Execution Phase

4/23/08Meditech Dictionary

Training

5/1/08Visit 1

6/7/08Visit 2

5/30/08Meditech Apps 1

6/30/08Meditech Apps 2

7/6/08Visit 3

4/3/08 - 8/31/08Meditech Training

9/2/08 - 10/10/08End User Training

12/31/08Project complete

10/10/08 - 12/22/08Control & Housewide Parallel

7/23/08Meditech Apps 3

7/26/08Visit 4

8/12/08Visit 5

Pre Parallel Planning 11/25/08

Visit 7 House wide Parallel9/11/08

Visit 6Super User End User Training Observation

12/31/08Visit 8

Go Live

3/11/08Kick Off

Are Limitless

Healthcare always begins with and ends with the Patient

Nursing Ancillary - RT, PT, OT, Speech Radiology Laboratory Pharmacy Medical Records Operating Room

Computerized Documentation Electronic Medication Administration Portal/Mobility – Electronic Health

Record Physician Documentation and

ordering

Implementation Services Customer Support Development- Software Testing Services Education Auditing Finance Regulatory Management

Chief Information Officers – CIO Infrastructure Disappearing Credit Bad Debt Regulatory compliance Resources

Nursing Shortage Physician retention Technical staff

Medication errors Electronic Medication Administration

and Patient Bar Code Scanning Electronic Medication Reconciliation

Wait times in the ED ED Dashboard tracking system

-Patient tracking-Administration review to

ID/resolve bottlenecks

Physician Order legibility POM – Physician Order

Management

Patient Record Electronic Medical Record and

Portal-complete current view of patient

There are people out there who want to help you with your career. “Let them”

Find a Mentor- defined as a Wise and Trusted teacher or counselor.

Know your role Eagerness to learn Ability and willingness to work as a

team player Patience Be a risk taker Have a positive attitude

Schools Professors Alumni Organizations

Business Associates Network

Make and keep friends

Five Keys to being a true Professional Character is who you are and what you

stand for. Choose to be professional Attitude is your mental outlook – positive,

serving mentality Excellence is your commitment to quality

and continuous improvement Competency is your degree of expertise Conduct how you deal with others -

mature, polite, loyal and respect authority

Professionalism is for Everyone by James R. Ball

Make a commitment to be professional Do and say what you believe to be the

right thing to say and do Look and act professional Take pride in your work Learn your craft and teach it to others Be accountable and responsible for

your actions

Do not tolerate mediocrity Do whatever you need to do

whenever you need to do it. Do something useful to serve others Invest continually in your own

professional development and growth

Professionalism is for Everyone by James R. Ball

Life Work Friends

“Service is the rent we pay to be living. It is the very purpose of life and not

something you do in your spare time.”

-Marian Wright Edelman

Community Alma mater Friends