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Mind in Mid Herts 11 Hatfield Road
St AlbansHerts AL1 3RR
Tel: 01727 865070
web: www.mindinmidherts.org.ukemail: admin@mindinmidherts.org.uk
Company limited by guaranteeRegistered in England and Wales
Reg No 04746078
Reg. Charity Number 1101678
Dear Applicant,
Thank you for your interest in the post of Receptionist & Administrative Assistant, St Albans. This is an important role in our organisation as the receptionist is often the first point of contact in our organisation.
Please find attached an application pack that I would ask you to complete and return to me no later than midnight Monday 20th March 2017.
Either by email to: danielle.simpson@mindinmidherts.org.uk
Or by post to: Mind in Mid Herts11 Hatfield RoadST ALBANSHerts AL1 3RR
We look forward to reading your application.
Yours faithfully,
Danielle SimpsonHR Coordinator
JOB DESCRIPTION – Receptionist & Administrative Assistant
Reporting to: Project OfficerResponsible for: Reception and Administrative DutiesDuration: 6 month contract from start of employment Hours: 14 hours per week, (Mon: 10-2, Tues 10-4, Wed:12-4)Salary: £15,873 pa pro rata (£8.25/hr, £5148 pa for 12 hrs/week)Location: The jobholder will be based in the St Albans office, with
some occasional travel to the other offices (Hertford, Stevenage and Welwyn Garden City) for training and team days
DEADLINE FOR APPLICATIONS: Midnight Monday 20th March 2017INTERVIEWS TO TAKE PLACE: Friday 24th March 2017
Mind in Mid Herts (MiMH) is committed to diversity and equality of opportunity for all and is opposed to any form of less favourable treatment and harassment on the grounds of all the ‘protected characteristics’ as identified by the Equality Act 2010. It is MiMH's intention that this job description is a guide to the major areas and duties for which the jobholder is accountable. However, services will change and the jobholder’s obligations might vary and develop, so the job description should be seen as a guide and not as a permanent, definitive and exhaustive statement.
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Purpose of the PostWe are looking for a caring, enthusiastic individual to welcome service users to our centre in St Albans and to carry out reception and administrative duties. The jobholder will work with other staff to exchange information relating to projects, contracts and funding opportunities and other information, as appropriate as well as answering the telephone, taking messages and managing the diary.
Principal Responsibilities To support the Project Officers. To undertake reception and administrative duties. To attend training as agreed with the Chief Operations Officer. To update promotional material and resources. To be aware of the boundaries and policies and procedures of MiMH. To ensure that all duties are carried out to the highest standard and in
accordance with MiMH's quality standards. To carry out all duties with due regard to MMH's policies and procedures,
including the equalities requirements. To undertake other duties as may be reasonably determined by the Senior
Operations Manager and CEO.
Application Pack: Receptionist & Admin Assistant, St AlbansMind in Mid Herts- Registered Charity Number 1101678
PERSON SPECIFICATION
Receptionist & Admin Assistant, St AlbansDesirableCriteria
EssentialCriteria
Qualifications
IT qualification or similar (e.g. Business) *
Experience
Experience working in a mental health environment *
IT literate (Word, use of Internet and email) *
Experience/awareness of mental ill health *
Skills and Abilities
Ability to work flexible hours *
Ability to work as part of a team *
Ability to deal with stressful and difficult situations in a calm manner *
Ability to communicate orally and in writing, presenting information in a sensitive manner in person and on the telephone.
*
Ability to prioritise and manage workload *
Awareness of equal opportunities *
Ability to maintain confidentiality *
Ability to stay calm, patient and non-judgmental *
Ability to work as part of a multi-disciplinary team *
Awareness of issues in mental health service provision *
Ability to share information with co-workers within the organisation *
Complete honesty and integrity *
Application Pack: Receptionist & Admin Assistant, St AlbansMind in Mid Herts- Registered Charity Number 1101678
Additional Requirements
At all times to carry out every aspect of your duties with due regard to MMH policies and procedures including the Equalities statement.
Adhering to MiMH’s Human Resources policies and procedures as outlined in the Staff Handbook.
Understanding the need for confidentiality when dealing with both internal and external information.
Understanding the importance of conforming to MiMH’s service requirements and service user needs.
Flexibility to work outside and/or in excess of standard hours when necessary to achieve required objectives.
An understanding of MiMH’s services and the impact that poor service has on its service users and reputation.
Commitment to adhering to Health and Safety guidelines for safe working. Adhering to legislative requirements. To work in line with the aims and objectives of Mind in Mid Herts. To ensure that all duties are carried out to the highest standard and in
accordance with MiMH quality standards Undertake other duties as may be reasonably determined by your line manager
and the CEO
Benefits
MiMH has a range of staff benefits, which include an entitlement of 25 days paid holiday per year (April 1st-March 31st, pro rata for part time staff); statutory bank and public holidays, a contributory pension scheme, two additional days’ leave – Birthday Leave and Wellbeing Day, an Eye-Care scheme, Staff Training and Development and Peer Support.
Application Pack: Receptionist & Admin Assistant, St AlbansMind in Mid Herts- Registered Charity Number 1101678
Application Form
Please return to danielle.simpson@mindinmidherts.org.uk or by post toDanielle Simpson at Mind in Mid Herts, 11 Hatfield Road, St Albans, Herts, AL1 3RR
no later than midnight Monday 20th March 2017.
Post Title: Receptionist & Admin Assistant, St Albans
Personal Details
Surname:
Forenames(s):
Address:
Postcode:
Telephone (Home):(Mobile):
E-mail address:
Please note any disability or other medical condition which may require special attention at the interview or in the job.
Application Pack: Receptionist & Admin Assistant, St AlbansMind in Mid Herts- Registered Charity Number 1101678
Education
Please give details of your education and all exams passed.
Date School/Institution Exams passed
Relevant Training Courses
Please give details all training courses.
Date College/Institution
Course, Qualifications, etc.
Application Pack: Receptionist & Admin Assistant, St AlbansMind in Mid Herts- Registered Charity Number 1101678
Present (most recent) Employment/Voluntary Work
Employer’s name and address:
Position held:
Dates:
Salary:
Brief description of duties:
Previous Employment
Dates Employer Position Held
Application Pack: Receptionist & Admin Assistant, St AlbansMind in Mid Herts- Registered Charity Number 1101678
Additional Information
Please give any further information you think could assist us in deciding your suitability.You should give details of all relevant experience, interests, voluntary work, etc. andspecify your reasons for applying for the vacancy. Continue on a separate page ifnecessary.
Please note that CVs are not considered as part of the selection process.
Application Pack: Receptionist & Admin Assistant, St AlbansMind in Mid Herts- Registered Charity Number 1101678
RefereesOne of your referees should be your present or most recent employer or, if unemployed, an organisation you have been involved with. References must not be provided by a relative or someone sharing your home.
We will not contact your present employer without your permission.
Name: Name:
Address: Address:
Status: Status:
In the past two years, how many sick leave days have you taken in your present employment?
When can you start?
An enhanced Criminal Records Bureau Disclosure is required for this post, do you already have one?
Have you worked for Mind in Mid Herts in the past in any capacity?
I declare that the information on this form is correct to the best of my knowledge:
Signature
Date
Equal Opportunities Monitoring Form1. Please tell us your Age: 2. Do you consider yourself to have a disability?
Application Pack: Receptionist & Admin Assistant, St AlbansMind in Mid Herts- Registered Charity Number 1101678
Yes No Rather not say
2b. If yes do you have a:
Physical Impairment Sensory Impairment Learning Disability Mental Health Condition (Long Term) Other Health Condition (Long Term)
3. Ethnicity
Asian or Asian British Bangladeshi Indian Pakistani Any Other Asian Background
Black or Black British African Caribbean Any Other Black Background
Mixed White and Asian White and Black African White and Black Caribbean Any Other Mixed Background
White White British White Irish Any Other White Background
Other Ethnic Group ChineseAny Other Ethnic Group
Please state: _____________________________ Rather not say
4. Nationality
Please state: _______________________________
5. Gender
Female Male Rather not say
5b. Gender Reassignment
Do you now, or have you ever considered yourself to be transgender? (tick if yes)
6. Religion or Beliefs
Atheism Agnosticism Buddhism Christianity Hinduism Humanism Islam
Jainism Judaism Sikhism Any Other Religion/Belief
Please state: ____________________________ No Religion or Belief Rather not say
7. Sexual Orientation
Bisexual Gay Man Heterosexual
Lesbian/Gay Woman Other Rather not say
Application Pack: Receptionist & Admin Assistant, St AlbansMind in Mid Herts- Registered Charity Number 1101678
Under 1616-2121-2930-3940-4950-5960-6970-8080+Rather not say
8. Are you currently providing support to a partner, child, relative, friend or neighbour who could not manage without your help or/and support?
Yes No Rather not say
We are asking you to provide us with anonymous information to help reach as many communities as we can. All questions are optional and if you prefer not to it does not in any way effect your access to services. Thank you
Application Pack: Receptionist & Admin Assistant, St AlbansMind in Mid Herts- Registered Charity Number 1101678
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