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Kaizen Event: Kate B. ReynoldsGreene County Healthcare
The Kaizen Philosophy
Do it better, make it better, improve it even if it Do it better, make it better, improve it even if it isn’t broken, because if we don’t, we can’t
compete with those who do.
Lean does NOT mean downsizing.
Lean refers to looking at what systems are Lean refers to looking at what systems are currently in place and finding a way to make
them more efficient through fundamental changes.
Our QI Philosophy
By applying the kaizen and lean philosophies, in combination with the PDSA model for
improvement, we will continuously enhance patient-centered care.
Value Stream Mapping
Check In
7 min
1 min 30 sec
DNR
7 min
Work-Up
9 min
5 min
2 min
6 min
Provider
5 min
1 min 40 sec
17 min
11 min
Family Medical Therapist
9 min
Ancillary Items
3 min
6 min- results
3 min- shot
Check Out
2 min
30 sec
2 min
20 sec
Family Medical
Therapist
3 min
September 14th
Key
& : Non-Value-Added Time
: Value-Added Time
Value Stream Map: Kate B. ReynoldsSeptember 14th- 16th, 2010
7 min
1 min
12 min
25 min
22 min
(LAB)
0 min
0 min
0 min
0min
71
min
2 min
66
min
14
min
Check In
4 min 26
sec
30 sec
Work-Up
8 min
8 min 25
sec
Provider
5 min 45
sec
7 min
Ancillary
Items
3 min
5 min
Check
Out
20 sec
2 min
September 15th
5.5 min
2min
21
min
7 min
NO
LABS
4.5
min
0
min
Nurse
2 min
19 min42 min
Generating Ideas
Initiating Change
Doorbell Kim’s Supply Shelf
Work-Up Room
Lab Waiting Area
Second Work-Up Area
Supply Baskets
Bell to Identify UA Sample
Outreach Supply Closet: Before 5S
Sorting Process
Reorganizing
Outreach Closet After 5S
Medical Center’s Management Team:Cynthia Long (Director of Nursing), Marianne Jackson (MD), Paula Grant (Medical Practice Manager), Sula Ridings (RN/BS QI Coordinator), Vickie
Whitehurst (RN/MSN Director of Clinical Operations)
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