Key Success Factors for A Lead Delivery Person. Sh_t Happens

Key Success Factors

for A Lead Delivery Person

Sh_t Happens

1. Bad Contract Terms and Conditions

1. Bad Contract Terms and Conditions

• Participate in the contract definition• Know where to look

2. Scope Management Errors

2. Scope Management Errors

• Understand the nature of this point• Verify Requirements and Budget• Design to the Requirements and Budgets• Build the Design• Accurate price and negotiate for scope

changes [a strong change control process] when necessary

3. Bad Estimating

3. Bad Estimating

• Get it right the 1st time– Best people do the best estimating– Use your experience– Use standard estimates not something just

invented for the job– Have adequate contingency

4. Contingency Not Controlled

4. Contingency Not Controlled

• CONTORLL CONTINGENCY YOURSELF– Don’t Share it with team leaders– Don’t Plan it in the work tasks– Have your People admit mistakes to earn the use

of contingency, don’t just give it away.

5. Understand: People will make mistakes

5. Understand: People will make mistakes

• OK, but demand that it only happen Once!

6. People Burn too

6. People Burn too

• Be human in the demands that you place on your people.

• Take care of your supper stars• Control Overtime – my rule was that there

was no overtime allowed. Then I made exceptions

7. People will hide problems

7. People will hide problems

• Program Controls• Supervisor Inspections• Peer Reviews• Testing

8. Missing Skills/Staffing

8. Missing Skills/Staffing

• Go get what you need!

9. Poor Acceptance Procedures

9. Poor Acceptance Procedures

• The “rules” for acceptance must be in the contract and they must be fair and balanced.

• Execute the rules for Acceptance Procedures• Use change control procedures where the

client needs more than the rules provide

10. You Cannot be a Jerk

10. You Cannot be a Jerk

• Be fair• Maintain high ethical standards• Use good Judgment• Make exceptions when appropriate• Your people and your clients need to like you

LINK:http://www.SchickWorld.com

a.) this Presentationb.) Program Delivery FAQ’s

LINK:http://www.SchickWorld.com

a.) this Presentationb.) Program Delivery FAQ’s

Mel Schick, November 2008