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Annual Report 2013-14Lifeline Canberra
Contents
Introduction 3
Vision, Purpose and Core Values 3
2013-14 Achievements 4
Acknowledgements 5
Board of Directors 6
President’s Report 8
CEO’s Report 10
Telephone Crisis Support 12
Commercial Operations and Sustainability 14
CORE Solutions 16
Treasurer’s Report 18
Financial Statements 20
Lifeline Canberra Annual Report 2013 - 2014
3
Lifeline Canberra is a high performance centre within the Lifeline National network taking over 2,500 calls
per month, regularly achieving call answer rates in the top three call centres in the country, an achievement
and reputation we pride ourselves on.
With the prevalence of suicide rapidly increasing, each day awareness and demand for our Telephone
Crisis Support service (13 11 14) rises. Our monthly call answer rates continue to surpass all historic records.
With a recently renovated and expanded phone room our operating capacity has increased allowing us to
focus on continued growth to meet the rising demand.
Lifeline Canberra exists to save the lives of those experiencing thoughts of suicide. Despite our every effort,
one Canberran dies by suicide every ten days. We believe this is preventable. Each day our staff and
volunteers fight to save that next life. Our incredibly hardworking and loyal volunteers speak with over 85
callers daily; mothers, fathers, sisters, brothers, sons and daughters of people you know.
Through our community fundraising activities and active recruitment of new volunteers we are determined
to make our Lifeline Centre financially sustainable for the long-term ensuring we are there for the people of
the ACT and those beyond our geographic boundaries in their moment of need.
Introduction
OUR VISION
To be the first organisation people turn to when they seek crisis support.
OUR PURPOSE
To support Australians in times of crisis and equip individuals to be resilient and suicide safe -
changing lives for the better.
OUR CORE VALUES
Integrity
Respect
Compassion
Professionalism
Vision, Purpose and Core Values
Lifeline Canberra Annual Report 2013 - 2014
4
Achievements
• answered 30,507 calls
• discussed suicide in approximately 4,949 calls
• inducted 110 new Telephone Crisis Supporters (TCS)
• filled approximately 4,888 telephone crisis support shifts
• trained over 320 individuals through Applied Suicide Invention Skills Training (ASIST)
• trained over 100 individuals through Domestic Violence Alert Training (DV-Alert)
• trained 52 individuals in the community to be proficient in Psychological First Aid (PFA)
• delivered a number of Federal and ACT Government Grant projects
• involved all Telephone Crisis Supporters in a supervision program for skill and best practice enhancement
• received significant positive media coverage across a variety of community initiatives
• contributed to creating a more resilient ACT and region community
In this year we have...
Lifeline Canberra Annual Report 2013 - 2014
5
Acknowledgements
Lifeline Canberra would like to thank the following organisations, individuals and businesses for their support
during the year:
104.7 Canberra
23 Creative
666 ABC Canberra
ACT Coffee Supplies
ACT & Region Chamber of Commerce & Industry
ACT Government
ActewAGL
ACTEW Water
Alfred McCarthy Chartered Accountants
Alliance Catering
Audi Centre Canberra
Australian War Memorial
Brumbies Rugby
Bunnings
Canberra Cavalry
Canberra Weekly Magazine
Cantlie
Clear Complexions
Coordinate
Exhibition Park in Canberra (EPIC)
FAW Hire
Fulton Hogan
Godfrey Pembroke
Goulburn Party Hire
GWS Giants
Hamperesque
Hellenic Club in the City
Home Help Service ACT
Hyatt Hotel
JJ Richards
King O’Malley’s Irish Pub
King & Wood Mallesons
Komodo Paddle Club
Konica Minolta
Lambert Vineyards
Last Man Stands Canberra
Leader Security
Manteena
Master Builders Association of the ACT
OAMPS
Pack & Send
Pilgrim House Management Committee
Prime7 Television
PwC
Richard Rolfe
RSM Bird Cameron
SERVICE ONE Members Banking
System Built Exhibitions (SBX)
The Canberra Good Guys
The Canberra Times
The Friends of Lifeline
The Green Shed
The Snow Foundation
Thomson Reuters
Tidy Temple Yoga
Toll in2Store
Vikings Group
Westpac
Lifeline Canberra Annual Report 2013 - 2014
6
Board of Directors
PAULINE THORNELOE - PRESIDENT
Pauline was elected to the position of Board President
in November 2011. Pauline has worked in the public
service for over 30 years and specialised over the
last 11 years in human resource management. She
came to Canberra in 2002 and joined Lifeline as a
Telephone Crisis Support volunteer in 2004.
Pauline sees her contribution to Lifeline as a way
to get more involved in the Canberra community.
Pauline became a member of the Board in May 2009.
JOANNA HOUGHTON - VICE PRESIDENT
Joanna has served on the Lifeline Canberra Board
since 2005, with a break in 2007-08 to live and work
in the Federated States of Micronesia. She was
elected to the position of Vice President in November
2011. Joanna holds a Bachelor of Laws (Hons) and
Bachelor of Science from ANU.
Joanna is a native Canberran and is passionate
about the work of Lifeline Canberra, for the impact
it has on people seeking its services and on the
community as a whole. After working as a lawyer in
private practice, Joanna now works for AusAID.
ATHOL OPAS - SECRETARY
Athol has proudly served as a Director of Lifeline
Canberra for over four years, commencing in February
2008. Living in Canberra for 19 years, he is an active
member of the community. Athol is committed to the
values and work of Lifeline Canberra - changing lives
for the better.
Athol is a graduate in Arts and Law, including a
Master of Laws. He is a solicitor with over 12 years
experience in private and public sectors, and has
recently commenced practice with a high profile ACT
law firm.
JEANIE BRUCE - TREASURER
Jeanie joined Lifeline as a Telephone Crisis Supporter
in 1999, quickly expanding her volunteering role to
include In-shift Support Supervisor and mentoring
new volunteers as a Group Facilitator. In 2011 she was
honoured to be named the ACT Volunteer of the Year,
for her considerable and ongoing contribution to
Lifeline. She became a member of the Board in 2012.
Jeanie has extensive experience as a manager in
the public sector in both WA and the ACT. She holds
a Master of Public Administration and a Bachelor
of Laws (Hons) and has been a proud resident of
Canberra since 1991.
AYESHA RAZZAQ - DIRECTOR
Ayesha joined the Lifeline Canberra Board as a
Director in 2011. She brings a wealth of commercial
knowledge and expertise obtained through her
career in the retail energy industry, leading a dynamic
business through a time of significant industry
change. Ayesha is currently the General Manager
Retail for local utility company ActewAGL and has
completed a Bachelor of Engineering (Hons) at ANU.
Ayesha is proud to be on the Lifeline Canberra
Board and supports the important work it does in
providing crisis support to the people of Canberra
and surrounding region.
Lifeline Canberra Annual Report 2013 - 2014
7
DR JEFFREY HARMER - DIRECTOR
Dr Harmer Dr Harmer began his public service
career in 1978 and was promoted to the position of
Deputy Secretary of the Social Security Department
in 1996. In 2003, he was promoted to Secretary of the
Education Department, before taking on his current
post in 2004. Dr Harmer was also a member of the
panel appointed by Treasury secretary Dr Ken Henry
to review Australia’s tax system.
RETIRED FROM BOARD JUNE 2014
CADE BROWN - DIRECTOR
Cade joined the Lifeline Canberra Board as a Director
in February 2012. Cade provides the board with a
deep understanding of corporate governance, risk
management and financial management skills that
he has obtained throughout his twelve year career
as a consultant in Canberra’s largest accounting firm.
He is currently a Director of PwC and has also figured
prominently in Canberra’s sporting landscape,
primarily as captain of the ACT Comets. Cade has a
Bachelor of Commerce at the University of Canberra
and is also a Certified Practising Accountant.
Cade is a proud Canberran and is committed to the
Lifeline vision and values. He is passionaite about
the services that our volunteers and hard working
staff provide to the people of Canberra and the
surrounding region.
STEVE FIELDING - DIRECTOR
Steve has held senior executive and management
positions in the public and private sectors. He brings
many years of practical experience to the Board of
Lifeline and he is a member of the Australian Institute
of Company Directors.
Steve joined the Board in 2006.
RETIRED FROM BOARD DECEMBER 2013
WARREN APPS - DIRECTOR
Warren is a Director of Coordinate Group, Canberra’s
fastest growing communication, marketing and
advertising consultancy. He has more than 15 years
experience working in multinational advertising
agencies and was twice named one of the top five
advertising professionals under 30 in Australia by
B&T in 2007 and 2008.
Outside of his agency role, Warren is a regular media
commentator on advertising, media and marketing
issues, President of the Australian Marketing Institute
(ACT) and Chair of the Canberra Marketing and
Communication Forum, an event he founded which
has grown to become the largest annual gathering
of marketing professionals in the region.
CARRIE-ANN LEESON - DIRECTOR
Carrie is the Managing Director of national
workplace health and wellbeing services provider,
Health Futures. Carrie, who holds a science degree
in psychology and sociology, joined Lifeline as a
Telephone Crisis Support volunteer in 2011, and
joined the board as a Director in 2013. Her position
as an Executive on the Board for HAPIA (Health and
Productivity Institute of Australia) enables Carrie to
contribute and direct the development of the industry
and the measure of quality for national employee
health.
RETIRED FROM BOARD JUNE 2014
President’s Report
Lifeline Canberra has had very successful 2013-2014.
While not without challenges, we finished the year as
an exceptionally high performing Lifeline Centre and
as a financially sound organisation. Most importantly
we enjoy the trust and support of our Canberra
community which allows us to continue to “change
lives for the better”.
Our volunteer Telephone Crisis Supporters answered
more crisis calls this year than ever before in our
43 year history. This is a remarkable achievement.
In 2013-14, our centre was one of the most effective
Lifeline centres across Australia. Everyday, our
volunteers supported an average of 85 people who
are in crisis.
Over the course of this year, we have maintained
almost 300 dedicated Telephone Crisis Supporters
- all volunteers. They willingly give up their time to
listen to those in crisis and on behalf of the Canberra
community, I thank them for being there.
Lifeline Canberra must continue be there everyday
for our community, and through our marketing team,
took up the challenge to find the money to do that
in 2013-2014. With 10% of our funding from the ACT
Government, we again relied heavily on our iconic
Bookfairs - two at EPIC on the northside of Canberra
and our small but growing Southside Bookfair at the
Erindale Vikings. All three were extremely successful,
underlying both the fantastic efforts of our warehouse
and bookfair volunteers and the remarkable
Canberra community who turn out in droves three
times a year.
We continued to seek out other funding avenues
- through our coffee cart, our Vintage Ball in July,
Hipsley, our vintage clothing shop - and developed
further networks across the sports and business
organisations within Canberra for mutually beneficial
partnerships.
In April, we launched the “One Million dollars on One
Day” campaign, in recognition of the significant date
this year - 13 11 14. This money will go towards building
a financial base for Lifeline Canberra into the future.
Our CORE Solutions team continued to expand its
corporate and public training across Canberra, which
grows resilience in our community while supporting
our financial endeavours.
In November 2013, Lifeline Australia announced a
national Structural Review for all Lifeline centres and
work has progressed on this during the year. This
work commenced in the face of growing concern
about the viability of the national organisation and
with the intent to develop a stronger national face for
the country. Work on this review will continue and we
will see the outcomes in the coming financial year.
To all of those who have supported us this year – whether it be through a direct donation, the purchase of a coffee, a book or dress or wore our logo with pride – thank you for keeping our Telephone Crisis Supporters listening.
Lifeline Canberra Annual Report 2013 - 2014
8
We have seen a number of personnel changes this
year. Our long standing telephone crisis supporter
trainer, Janet Rickwood, retired. Janet had been
responsible for the very high quality of our training
and provided significant input to the national training
model.
Steve Fielding resigned from the Board after 8
years and Jeff Harmer resigned after 3 years. Both
Steve and Jeff were fantastic contributors to Lifeline
Canberra, with Steve being heavily involved in the
building of our warehouse in Mitchell.
At the end June 2014, our CEO Mike Zissler resigned.
Mike has been a driving force in the organisation
over the past four years and he worked tirelessly to
put Lifeline Canberra on a secure financial footing.
During his tenure, we saw the Bookfairs grow in
size and in number, we embarked on a range of
financial ventures and we increased the number of
Telephone Crisis Supporters that can be available
to answer calls. Mike had a very significant impact
on our organisation and he leaves us stronger and
better placed in the community to meet the coming
challenges. I wish Mike all the best in his future career.
On behalf of the Lifeline Canberra Board, I would
like to thank all of the staff of Lifeline Canberra for
their dedication and commitment to our community
in Canberra. I would also like to thank all the Board
members for the support and guidance that they
provide over the year. It is only through the good work
of the staff, the Board and of course the hundreds of
volunteers that we have been able to end the 2013-14
financial year on such a high.
Pauline Thorneloe
LIFELINE CANBERRA PRESIDENT
I welcome our new CEO, Carrie Leeson who brings a wealth of experience to our organisation and the Board are looking forward to new approaches to meeting the challenges we face in the years ahead.
Lifeline Canberra Annual Report 2013 - 2014
9
Carrie-Ann Leeson
LIFELINE CANBERRA CEO
I have been privileged to work with Lifeline Canberra
in another capacity up to this point, serving as a
volunteer on the phones and more recently as a
member of the Board. I am truly passionate about the
work Lifeline does and I look forward to contributing
to the enormous efforts of the Lifeline team for suicide
prevention in this region, ultimately saving more lives.
I have been blessed to inherit a strong team of highly
dedicated staff and volunteers, those who work
on the phones and those based at our Bookfair
Warehouse in Mitchell. Volunteers are the backbone
of the organisation and have again demonstrated
this over the course of the last financial year with
incredible results on the phones and at our highly
sought-after Bookfairs.
Over the coming financial year we will continue to
strive for long-term financial sustainability as we
look to enhance the 2013-2018 Strategic Plan. The
foundations of the existing commercial revenue
streams will be strengthened by a tenacious
approach to business development with a particular
focus on our Corporate Partnerships and our CORE
Solutions Training which has demonstrated consistent
progress over the last 12-18 months.
I congratulate the staff and volunteers on a great
2013-14 financial year in which many sacrifices were
made, and many wonderful results were achieved.
Over the next 12 months I will seek clarity on the key
challenges staff and volunteers face and set out to
collaboratively ensure Lifeline Canberra is regarded
as the employer of choice in the Charity sector. We will
remain highly efficient in all aspects of our operations
while setting the benchmark for service delivery in
suicide prevention, crisis support and Mental Health
Awareness training.
It is a great honour to be appointed Chief Executive Officer of Lifeline Canberra, such an iconic and highly regarded organisation in this region and across the country.
CEO’s Report
Lifeline Canberra Annual Report 2013 - 2014
10
Lifeline Canberra Annual Report 2013 - 2014
11
The past twelve months have been an exciting time
for the Telephone Crisis Support section of Lifeline
Canberra. One of the greatest developments has
been the refurbishment and extension of the phone
room. We now have a phone room with the capacity
to have eight Telephone Crisis Supporters operating
for all shifts. While we are currently still operating with
six Crisis Supporters per shift, this increase gives us
the capacity for growth over the coming years. The
refurbishment also resulted in sound proofing to all
walls, new ergonomic work stations and chairs and
an extension to the current workspace. We would like
to thank the ACT Government, along with Steve and
Ruth Lambert, for their generous financial support in
helping to create this space for all volunteers to work
comfortably and safely in.
This result and ongoing improvements have seen
Lifeline Canberra remain as an extremely efficient
centre within the Lifeline National network.
We have continued to build a strong partnership with
both Lifeline Australia and all other centres across the
Lifeline network. Staff members have represented
the centre at national forums and sessions, as well
as in both national operations and training reference
groups.
While we have had some changes to staff members
on the crisis support team, volunteers felt well
supported and connected to the team. This was
reflected in the results of the supervision and support
survey completed by volunteer Crisis Supporters. The
results for volunteers who completed the survey, in
regard to staff support:
• 88% stated they felt extremely supported by staff
• 10% stated the felt moderately supported by staff
During this financial year we have trained an
additional 110 students through the new Crisis
Support Workplace Training.
During the 2013-14 financial year, our Telephone Crisis Supporters once again answered more calls than in any previous year at Lifeline Canberra. The total number of calls answered for 2013-14 was 30,507 calls, an increase of 17% on the previous financial year.
LIFELINE CANBERRA CALL ANSWER RATE FY 2013-14
PLEASE NOTE Nov 2013: phone room was closed for a period of 6 days due to IT interruptions/faults. Jun 14: phone room was closed for 8 days due to refurbishments.
Telephone Crisis Support • 13 11 14
Lifeline Canberra Annual Report 2013 - 2014
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The change in the training has given us the opportunity
to have three training intakes over the 2014 calendar
year. This has resulted in Lifeline Canberra’s number
of Telephone Crisis Supporters stabilising, with
approximately 300 volunteers working on the crisis
line at the end of 2013-14.
We continue to work on retaining our volunteers with
this year seeing the largest reason for volunteers
resigning from the service being ‘moving interstate’
(29%). This was followed by ‘study commitments’ (20%)
and ‘not being able to make national accreditation
requirements’ (17%). During 2014-15 the team aims
to focus on lowering the number of resignations
through extra support of our volunteer community.
I would like to recognise the amazing efforts of both
the crisis support staff team and especially the 300
individuals who answer all those calls coming into
the Lifeline Canberra phone room every day. The
dedication and support to our callers in crisis, our
community and Lifeline Canberra is truly incredible.
I thank you for your time, your energy and your passion in helping those in need every day. It is a privilege to work with you all, you are the true heroes of our community.
Mandy Larsson
DIRECTOR OF SERVICE DELIVERY
Lifeline Canberra Annual Report 2013 - 2014
13
Wonderful, wonderful staff. Their support
keeps me committed and coming back
to be on the phones, to be there
for the callers. Each of them keeps me
feeling valued and welcome.
Lifeline Canberra TCS Volunteer
This is an outstanding achievement and we cannot thank our volunteers enough for their sacrifice and commitment.
Lifeline Canberra Annual Report 2013 - 2014
14
Thanks must also go to the ACT Government, Liz
Clarke and her team at Exhibition Park (EPIC) for their
continued support with our Bookfairs.
We are extremely proud of the effort applied and
results achieved by the entire organisation, the TCS
community set an extremely high bar and we are
continually challenged to rise to meet the demands
that support their great work. There are many in
the community who have helped us remain such a
prominent public brand and raise the funds to meet
the financial needs of the organisation.
We are blessed to have the loyal support of our
incredible corporate partners. We cannot put a
price on the time and effort each has donated to
our organisation. They are a vital component of
the Lifeline Canberra family. Their assistance be it
financial, in-kind or via networking opportunities
have paved the way for continued increases in our
revenue from donations and partnerships from
within the ACT corporate community.
We have been very fortunate to have the support of
a number of great community partners. In particular
the support we received from the The Green Shed
(Tiny), Belconnen Magpies (James Bennett), GWS
Giants (Jack Masters), Canberra Cavalry (Thom
Carter), Canberra Airport Group (Melissa Evans) and
King O’Malley’s (Peter Barclay) was outstanding. Each
brought with them new opportunities for fundraising
and awareness with the Magpies holding a special
‘Lifeline Canberra’ Day which raised over $4,000.
Commercial Operations and Sustainability
The 2013-14 financial year provided a number of
highlights and challenges as we strove to achieve
the best possible community outcomes while
remaining efficient in our practices and processes.
We consolidated our commercial activities to focus
on the continued growth of our highly successful
Bookfairs and launched an ambitious fundraising
campaign to mark the ‘Once in a Lifetime’ date, 13
November 2014 (13.11.14).
Our annual events calendar continues to provide a
great platform for both fundraising and awareness
objectives. The Clear Complexions Women of Spirit
Awards saw Ms Jenni Tarrant selected by the
nomination committee for her incredible life-journey
and the amazing work she is doing in the community
today. The 300 attendees at our Vintage Gala Ball in
July were treated to a formal address from our Patron
Dr Brendan Nelson and entertained by a range of
local performers. Thanks to the many generous
auction bids on the night this event raised over
$40,000. The ACT community again participated in
the National ‘Stress Down Day’ fundraising campaign
and we held the annual ‘Out of the Shadows’ walk
at the Australian War Memorial, reflecting on loved
ones in the community lost to suicide.
Our Warehouse and Bookfair volunteers, led by
Penny Bailey, the Bookfair Advisory Committee (BAC)
and the Section Leaders, continue to amaze us every
day. For 41 years Lifeline Canberra has benefited
from the tireless work of incredibly dedicated people
who give selflessly of their time throughout the week
to provide support across all facets of operations of
the warehouse facility and the Bookfair operations.
The tri-annual Bookfairs and many smaller book
sale initiatives that have been developed now raise
a combined total of $975,000.
Lifeline Canberra Annual Report 2013 - 2014
15
Matt Heffernan
DIRECTOR, COMMERCIAL
OPERATIONS AND SUSTAINABILITY
This year we farewelled three members of
the Commercial Operations team. The always
enthusiastic and ever vibrant Vasili Skountzos was
the heart and soul of our marketing and community
fundraising efforts, working hard throughout the
week and weekends ensuring we had a presence at
the majority of events. He was much-loved by all staff
and volunteers and departed our shores to pursue
new opportunities in the UK and Europe. Samantha
Melavirta (Bean Talkin’) and Chenoeh Miller (Hipsley)
provided diverse skill sets and networks to the
organisation providing new opportunities in the
softball and arts communities respectively. I sincerely
thank them for their effort and contribution to the
organisation.
I would like to thank the extremely hardworking and
dedicated staff and volunteers who work long hours
across the full seven days of the week to ensure we
are ready, at the coal face of the community to actively
and proudly promote the Lifeline Canberra brand.
Each day we are uncovering new opportunities to
increase the revenue from our fundraising activities.
To the current Commercial Operations team of
Zoran, Phil, Sarah and Noni, thank you for your
professionalism, hard work and support throughout
an incredibly busy period.
2013 Woman of Spirit
2014 Autumn Bookfair
Once in a Lifetime Campaign Launch
Lifeline Canberra Annual Report 2013 - 2014
16
CORE Solutions
As with previous years, the past 12 months has
continued to be a time of growth, learning and
increased opportunity for CORE Solutions. Lifeline
Canberra is determined to play a vital role in building
community resilience via the delivery of our CORE
Solutions training, and the last 12 months have
continued to bring this vision into fruition.
The growth that CORE Solutions has experienced
would not be possible if it weren’t for the dedication of
the Canberra community, which we are continuously
inspired and motivated by. This dedication enables
the CORE Solutions vision of ‘Building Community
Resilience’ to become more of a reality with each
individual that attends one of our workshops - thank
you to all that have helped work towards making our
community a more resilient and safe place.
This year we have also welcomed aboard Godfrey
Pembroke as a major CORE Solutions partner. This
partnership has meant so much for the CORE
Solutions team, namely appointing an additional
Training Coordinator enabling us to continue to
expand and train more people in the community
moving in to the next 12 months. Thank you Godfrey
Pembroke, your support is truly valued.
Although each workshop within the CORE Solutions
portfolio provides different skills and knowledge base,
there is a consistent theme - that through education,
awareness and self-reflection, participants are
provided with skills to instil confidence, empower and
encourage others to handle and manage situations
of crisis. The workshops also focus on individual
resilience through self-reflection and self-care.
The main, but not exclusive workshops facilitated by the CORE Solutions team are:
Accidental Counsellor
Crisis Intervention, Resilience and Self Care Skills
• 750 people trained this FY compared to 500 last FY
Applied Suicide Intervention Skills
(ASIST) Suicide First Aid Intervention
• 320 people trained this FY compared to 250 last FY
Dealing with People in Difficult Situations
De-escalation of crises in workplace, Resilience skills
• 580 people trained this FY compared to 200 last FY
Psychological First Aid
Natural Disaster Recovery Response Training
• 52 people trained in the first year
DV-alert
Domestic Violence Response Training
• 100 people trained in the first year
Lifeline Canberra Annual Report 2013 - 2014
17
I would like to take this opportunity to thank Erica
Whitby. Erica is the Training Coordinator at Lifeline
Canberra and has been an instrumental part of this
years’ success and future growth. Thank you for all of
your hard work and dedication, Erica. Canberra is a
better place with you in it and you are an inspiration
every day.
Lastly, it is always a privilege to deliver training
to various different members of the Canberra
community, it is encouraging to see our workshop
numbers increase every year and this truly is a
tribute to the amazing people that we have here in
Canberra. I feel blessed to be a part of this wonderful
community. Thank you.
Tracey McMahon
CORE SOLUTIONS MANAGER
Attending the Accidental Counsellor course
raised my awareness of mental health
problems, it taught me that adversity requires
mindfulness and empathy to nurture resilience.
The workshop is challenging and the facilitator
inspiring. I learnt how to recognise, react and
respond to people in crisis. To understand that
effective communication, listening skills and the
correct approach combined with health, welfare
and safety, may one day help me save a life. I use
these valuable tools every day.
This course would benefit participants from all
walks of life. Thank you Lifeline Canberra for
this wonderful experience.
Ms Rita Wagner, Artist/Author/Speaker
Lifeline Canberra Annual Report 2013 - 2014
18
Treasurer’s Report
On behalf of the Board of Directors, I am pleased to
present Lifeline Canberra’s 2013-14 Treasurer’s report.
This has been a successful year for Lifeline
Canberra, largely due to some significant changes
to expenditure and a concerted effort in fundraising.
Lifeline Canberra was able to turn our significant
deficit from the previous year of -$420,000 into a
positive result of $52,000.
The budget expectations were exceeded in most
cost centres. The continued fantastic support from
the public and efforts of volunteers and staff helped
immensely to achieve our first positive result in years.
We are delighted to see that donations are up,
which has made up for some of the shortfall from
government grants. All three Bookfairs achieved
record results exceeding all expectations. The
Bookfairs remain a cornerstone of our financial
strategy.
Our Corporate Training (CORE Solutions) team also
did exceptionally well. Great relationships with
government departments and the corporate sector
in the ACT and beyond were formed and courses
successfully delivered. The surplus of the training
section reached over $110,000 in 2013-14.
The launch of the Lifeline Canberra ‘Once in a Lifetime’
campaign in April 2014 started with great success,
however momentum slowed through the winter
months. Donations will be held in a term deposit
and called upon for initiatives to better serve those in
need in the Canberra community.
There were some downsides to the 2013-14 FY.
The Lifeline Canberra vintage store, ‘Hipsley’, at
Lonsdale street in Braddon opened late September
2012, but did not meet our financial expectations.
While major efforts were undertaken to make it more
attractive to customers, it did not achieve its financial
goals. At the end of the financial year 2013-14, the
Board made the decision to not renew the lease
contract for the shop beyond 31 August 2014 and to
close the enterprise.
Bean Talkin’ has also struggled against budget
this year, partly due to a lack of volunteers to run
the coffee van at events. Work is underway in this
financial year to build up the numbers of baristas
and other volunteers.
Last summer we were engaged by Softball ACT to
run their on-site canteen to cover the summer softball
season and some big tournaments. The intention
was to provide us with a bash boost during the quiet
times for donations and training in December and
January. While running the canteen provided a cash
flow boost, the initiative ran at an overall loss and will
not be continued in the new financial year.
Our cash flow position remains tight but we remain
quietly confident of continued success into 2014-15.
Thank you to all the donors, big and small, the staff
and the hundreds of volunteers that have contributed
to the successful outcomes for Lifeline Canberra this
year.
Additional details on the Financial
Statements:
Jeanie Bruce
TREASURER
• With the application of depreciation of property, plant and equipment, Lifeline Canberra’s net assets as of 30 June 2014 were $1.87m. This is an increase from the $1.82m reported in 2012-13;
• ‘Other Current Assets’ (namely pre-payments and security deposits) increased due to the bond for the Softball ACT canteen and security deposits for the Lifeline Canberra Gala Ball on 12 July 2014;
• ‘Other Financial Assets’ (investments) increased because we rolled over the dividends from our investments with the Greater Good Foundation;
• ‘Provisions’ (annual and long service leave liabilities) went up by $30,535 as employees were not able to reduce their overall leave credits;
• ‘Financial Liabilities’ under current liabilities: the loan amount on 30 June 2014 shows a reduction of $322,160 that is owed for the Warehouse in Mitchell, compared to 30 June 2013. Since April 2014 Lifeline Canberra has been actively paying money against this variable loan to reduce interest payments;
• Grants were down by $55,131 because COAG funding was centralised to Lifeline Australia’s office in 2012-13. This was slightly offset by a grant to deliver Psychological First Aid training, $75,000 was received in 2012-13 and a further $25,000 was received in 2013-14.
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THANKS TO THE FOLLOWING PARTNERS FOR THEIR SUPPORT
GPO Box 583 Canberra City ACT 2601
02 6247 0655 02 6247 4290
office@act.lifeline.org.au
act.lifeline.org.au
LifelineCanberra @Lifeline_ACT
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