Line queuing and wait times

LINE QUEUING AND WAIT TIMESHOUSING AND FOOD SERVICESTEAM 21CLUSTER LEADER: Simran Ahuja                                     Bobby VaziriKyle AlvaradoPeiran GuJessica Stahly

PROPOSAL OUTLINE

- Introduction- Background Information- Recommended Approach (IE techniques)- Expected Results- Project Management Information

Line queuing and wait times

INTRODUCTIONUNIVERSITY DINING SERVICES

Current problem:-long wait times-overcrowding of the dining courts’ lobbies

Our mission:-observe guest wait times-propose a solution to queuing the lines-increase students awareness of the line situation

RECOMMENDED APPROACH• We have developed a multi-tiered approach to research the problems previously stated and

come up with the best possible solutions.

Observation• Spend time in the dining court lobbies,

observing the lines and student behavior   

Collect Data• analyze relevant data pertaining to projects goals

• line wait times, line formation, lobby layouts, student flow, etc.• Interview students to gain feedback and their point of view

Research• evaluate dining systems in place at other large universities

RECOMMENDED APPROACHAPPLICABLE CLASSES TO OUR PROJECT

DEVELOPMENT OF SOLUTIONcalculating area of lobbies

IE 335: Operations Research and Optimization

how to route the line into dining courts

Installation of a camera in each dining court lobby

connecting its IP address with the Purdue dining app for smartphones

help the students to look at the dining court lobby and assess where to go eat depending on the number of people

EXPECTED RESULTS-Help students make informed decisions on

which dining court to attend based on line

wait times, menus, and location. Keep

students informed and aware of the issue

should help curb the lines

-Develop a better queuing system to

maximize the lobby space and get as many

students out of the elements as possible

-Increased student satisfaction

PROJECT MANAGEMENTGANTT CHART

MayWBS Task Name 1 3 6 9 12 15 18 21 24 27 30 1 3 6 9 12 15 18 21 24 27 30 1 3 6 9 12 15 18 21 24 27 30 1

1 Initial Meeting&Project Understanding

2 Prepare Project Proposal&Presentation

3 Collect Data& Team Meeting

4 Working on First Status Report

5 Collect Data&Team Meeting

6 Spring Break

7 Working on Second Status Report

8 Team Meeting&Client Meeting

9 Prepare Final Project

10 Final Project Presentation

February March April

PROJECT MANAGEMENTPROJECT COST (WEEKLY)

QUESTIONS?