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MANAGING WHO OWES MONEY: COLLECTION
IN ACTION
Susan Heller, Rose Hrizuk, & Diane Trainer
Lehigh Carbon Community College
REMINDER POSTCARD
PURGE POSTCARD
PRIOR TO START DATE
• Students removed from Banner
• Handling late registrations
WHAT CREATES DEBT
• Student Withdraws from Classes
• Residency Issues with School Districts
• Financial Aid Denials / Loss of Aid
• Payment Plans offered through College
PROCESS FOR HANDLING DEBT
STUDENT BILL/SCHEDULE
STATEMENT
COLLECTION PROCESS
• Run bills to verify balance to date
• Send excel spreadsheet to collection agency
• Code in TSAACCT as collection
• Write-off balance
• Place special hold on student account in SOAHOLD
HappyThanksgiving!
Gobble Gobble Gobble
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