Massachusetts Association of Realtors - Leadership Conference Presented By: Roger Turcotte, CBR,...

Massachusetts Association of

Realtors - Leadership Conference

Presented By:

Roger Turcotte, CBR, DREI, GRI

Today’s Travels

• Traits of a leader• Developing teams• Positive leadership

It’s About Service Not Power

It’s About Responsibility not Credit

It’s About Listening Not Speaking

• Supports mission• Stays informed • Creates partnerships• Supports decisions• Identifies and mentors

future leaders• Develops strong teams

Traits of an Effective Leader

• Defines outcomes and delegate tasks• Lets team members decide• Respects all members• Strong meeting

management skills • Holds team members

accountable

And ……

DEVELOPING TEAMSDEVELOPING TEAMS

It’s About More Than Just the Lead Dog!

• Lead dog steers and sets the pace.

• Swing dogs when it’s time to change direction they swing the rest of the team behind them.

• Team dogs add power to the team.

• Wheel dogs nearest the sled; must have a relatively calm disposition so as not to be startled by the sled just behind it.

Partner With Staff

Things to Consider When Building a Team

•Avoid ‘Open Enrollment’

• Match Talent to the Task

• Members must feel valued and respected

•Consensus

•Leadership is more important than subject matter knowledge

Dynamics of Team Development

#1 - Forming

#2 - Storming#2 - Storming

Some Teams Never Some Teams Never Get Out of This PhaseGet Out of This Phase

#3 - Norming

#4 - Performing

Add 1 new member – go back to Forming

What Causes Dysfunction?

1. Absence of Trust

2. Fear of Conflict

3. Lack of Commitment

4. Avoidance of Accountability

5. Inattention to Results

COLLABORATORS

•Focus on the team goal

•Work with the team to develop best strategy

•Disagree when appropriate

•Support team’s decision

COMPETITORS

•Don’t accept the team goal

•See their solution as the only solution

•Focus on individual victories

•Don’t respect the opinion of others

Adjust Your Behavior To Your Environment

• Team member

• Team leader

• Local, state and national associations

Do You Avoid Dealing With Competitors?

Managing Competitors

• Address the behavior

• Explain the negative impact on the team

• Define the required behavior change

• Ask for a commitment

• Respond accordingly

Holding Others Accountable

• Commitment = responsibility

• Define expectations

• Deal with non-performers

• Independent contractor influence

• Understanding, respectful and assertive

Have a Great Year!

Roger Turcotte, DREIRoger@rogerturcotte.comwww.RogerTurcotte.com

It’s All About The Quality of Your

Meetings

Great Meetings

Great Meetings

Great Meetings

Common Problems

• Meetings start late – run long

• Individuals exhibit problem behaviors

• Individuals repeating problem behavior

First Meeting

1. Opening

2. Discuss protocols (use answer to question about bad meetings)

3. Role / process

4. Review mission / vision

5. Business

6. Assessment