Meeting the demands of the travel industry...IATA Training & Development Institute The Industry...

Planning for the Future

Meeting the demands of the travel industry

IATA Training & Development Institute

The Industry

About IATA

Talent

Knowledge & Skills

UNWTO Talent Development & Education in Tourism, Bilbao, December 2015”

WHY?

Not specified 6% Business & Pro 14%

Leisure, Recreation 53% Family, Health, Religion 27%

Over 1 billion international trips each year, and growing

IATA Training & Development Institute UNWTO Talent Development & Education in Tourism, Bilbao, December 2015”

Demand for air travel is doubling

Source: Oxford Economics

IATA Training & Development Institute UNWTO Talent Development & Education in Tourism, Bilbao, December 2015”

world jobs

world exports

services exports

Our industry

9% 6% 30%

= 265 million jobs

(direct and indirect)

= $1.5 Trillion

in exports

UNWTO Talent Development & Education in Tourism, Bilbao, December 2015”

IATA Training & Development Institute

The Industry

About IATA

Talent

Knowledge & Skills

UNWTO Talent Development & Education in Tourism, Bilbao, December 2015”

T&T employs

more young

people than other

industries

Great need for

skilled young

people!

Flexibility

for

entrepreneurs!

IATA Training & Development Institute UNWTO Talent Development & Education in Tourism, Bilbao, December 2015”

1 person out of eleven

works in the Travel & Tourism industry

The Industry

About IATA

Talent

Knowledge & Skills

Founded in 1945

260 airline members, 83% of traffic

90,000 accredited travel

agencies

$387B IATA

handles BSP for over

500 airlines =

IATA is at the heart of the

travel industry IATA Training & Development Institute UNWTO Talent Development & Education in Tourism, Bilbao, December 2015”

IATA Training & Development Institute

The Industry

About IATA

Talent

Knowledge & Skills

UNWTO Talent Development & Education in Tourism, Bilbao, December 2015”

Industry Challenges

Aging workforce

Attracting young talent

Training value perception

Consumer expectations

IATA Training & Development Institute

Training must be...

Relevant

Timely

User-friendly

Cost-effective

Current Regulations

Relevant Standards

Industry Initiatives

Changing Job Skills

UNWTO Talent Development & Education in Tourism, Bilbao, December 2015”

Relevant

Timely

User-friendly

Cost-effective

Proactive and to

replicate

Training must be...

UNWTO Talent Development & Education in Tourism, Bilbao, December 2015”

Relevant

Timely

User-friendly

Cost-effective

Is the learning

experience

engaging?

Training must be...

UNWTO Talent Development & Education in Tourism, Bilbao, December 2015”

Relevant

Timely

User-friendly

Cost-effective

Do training

providers

understand their

market?

Training must be...

IATA Training & Development Institute

Attracting talent via industry certification

Certification standards do not exist for all jobs in the

industry

The same industry sectors continue to attract new talent

Pilots

ATCs

Mechanics

Standards would make career paths attractive

IATA Training & Development Institute UNWTO Talent Development & Education in Tourism, Bilbao, December 2015”

Collaboration is key

Industry-wide standards

Faster collaboration

Making training readily available

Lobbying together

IATA Training & Development Institute www.iata.org/training

Since 1972 IATA Training and Development Institute

(ITDI)

IATA Training & Development Institute

Nearly 100,000 industry newcomers and professionals trained

annually in 90 countries

UNWTO Talent Development & Education in Tourism, Bilbao, December 2015”

Comprehensive Training Portfolio

IATA Training & Development Institute UNWTO Talent Development & Education in Tourism, Bilbao, December 2015”

Global network and coverage

Present in over 90

countries

10,000 through IATA’s

own training centers

82,000 through IATA’s

430+ training partners

IATA Training & Development Institute UNWTO Talent Development & Education in Tourism, Bilbao, December 2015”

Industry partnerships

United Nations

International Civil

Aviation

Organization

IATA Training & Development Institute

Airports

Council

International

International Air

Transport

Association

United Federation of

Travel Agents’

Associations

Governments Airports Commercial Airlines Hotels Public & private business

Tourism HR Canada

Representing Representing Representing Representing Representing

UNWTO Talent Development & Education in Tourism, Bilbao, December 2015”

Academic partnerships

IATA Training & Development Institute

Stanford University

École nationale de l'aviation civile

UNWTO Talent Development & Education in Tourism, Bilbao, December 2015”

Thank you