Methodist University · 2019. 8. 28. · 2. Enter your Methodist University username and password,...

Methodist University Wireless Connectivity Guide

Version 1.6.4 Updated: 28-Aug-19

Guide Updates 3 .....................................................Getting Started 4 ....................................................Available SSID’s 5 ...................................................Unsecured Connectivity 5 ........................................................

MU_Guest 5 .........................................................................................................................MU_Devices 5 ......................................................................................................................

Secured Connectivity 6 ............................................................MU 6 ....................................................................................................................................MU_Net 6 ............................................................................................................................MU_Onboard 6 ...................................................................................................................MU_Events 6 .......................................................................................................................

Guest Connections 7 ...............................................(MU_Guest) 7 ......................................................................................................................

Onboarding Devices 9 ............................................(MU_Onboard -> MU) 9 .....................................................................................................

Internal Devices 35 .................................................(MU_Net) 35 .......................................................................................................................

Manage / Add additional Devices 37 .....................(MU_Devices / MU) 37 .......................................................................................................

Additional Assistance 41 ........................................Locating the MAC address 41 ..............................................................................................Forget connected wireless network 42 ................................................................................

Troubleshooting 43 ................................................Requesting IT support assistance 45..................................................................................

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Guide Updates • Removed ‘Methodist University SSID’

• Added certificate settings for various Android devices.

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Getting Started First, read through the SSID (service set identifier) section in order to identify which of the available wireless networks you should connect to. Then proceed to the step-by-step instructions for connecting your device to the appropriate Methodist University wireless network.

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Available SSID’s SSID means Service Set Identifier, which is a 32-character sequence that uniquely identifies a wireless LAN (WLAN). In other words, the SSID is the name of the wireless network that is advertised from the wireless access point, which is, in turn, available to be connected to from a wireless device.

Read the following SSID options carefully in order to understand which one is applicable to your needs as either a faculty, staff, or student MU network user along with the requirements of the device that you are wanting to connect to the MU network.

Unsecured Connectivity

MU_Guest The ‘MU_Guest’ SSID provides unsecured and unauthenticated wireless access for guests who are visitors to the Methodist University campus. This network provides access to Internet resources only, and it has bandwidth speed restrictions.

MU_Devices The ‘MU_Devices’ SSID provides unsecured and unauthenticated wireless access for devices that are unable to perform the on boarding process. This option pertains only to the video gaming consoles and televisions in the student dormitories.

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Secured Connectivity

MU The ‘MU’ SSID provides secure and authenticated wireless access for “Bring Your Own Devices” or “BYOD.” This network is to be used by all faculty, staff, and students who wish to connect their personal devices to the MU wireless network. Devices connecting to this SSID will need to go through the onboarding process in order to connect. Follow the onboarding devices section instructions to connect your device.

Devices such as Chromebooks, gaming consoles, TV’s and other devices that can not be onboard will need to follow the ‘Manage / Add additional Devices’ section of the guide.

MU_Net The ‘MU_Net’ SSID provides secure and authenticated wireless access for MU owned wireless PC computers. In order for Mac computers, TV’s, and other MU owned devices to connect, it will require the assistance of the IT department. Refer to ‘Requesting IT support assistance’ at the end of this document.

MU_Onboard The ‘MU_Onboard’ SSID provides a temporary wireless connection to perform the onboarding process for devices.

MU_Events The ‘MU_Events’ SSID provides secure wireless access for those attending various campus events. This SSID is configured with a pre-shard key and is configured upon request.

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Guest Connections (MU_Guest)

Android & iOS

1. Connect to the ‘MU_Guest’ SSID.

Android iOS

2. Click ‘Connect.’

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3. Open a web browser, if not automatically redirected to the Guest Portal page, then connect to http://www.methodist.edu to be redirected to the portal.

4. Read the Acceptable Use Policy; then click ‘Accept.’

5. Upon being redirected to the Methodist University website, you will be connected to the MU_Guest network.

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Onboarding Devices (MU_Onboard -> MU)

iOS

Note: If connected to a Methodist University SSID, then disconnect and forget the connection (refer to the bottom of p. 39-40) before continuing.

1. Connect to the ‘MU_Onboard’ SSID

2. Open ‘Safari’ and open the following URL: www.methodist.edu

3. Enter your username and password. (exclude the @methodist.edu)

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4. Click ‘Sign On.’

5. Click ‘Start.’

6. Enter a unique ‘Device Name’ to identify and manage this device later; then click ‘Continue.’

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7. Click ‘Launch Apple Profile and Certificate Installers Now.’

8. If you are presented with “This website is trying to open Settings to show you a configuration profile. Do you want to allow this?” Click ‘Allow.’

9. Click ‘Install’ to install the temporary certificate, then enter your passcode if you have device locking enabled.

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10. Click ‘Install’ to install the MU wireless certificate. You will be prompted with another install button, click “Install’ again.

11. Enter your MU password and press ‘Next.’

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12. Click ‘Done’ once the install process finishes.

14. Disconnect from ‘MU_Onboard’ and forget the network (refer to the bottom of p. 41/42). The device will automatically connect to the ‘MU’ SSID.

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Android

There is currently a software bug with the software that is causing Android devices to fail when trying to download the profile. We are working on resolving this issue. In the mean time we recommend using the ‘Manage / Add additional Devices’ section on page 37.

DO NOT USE - until bug is fixed

1. Connect to the ‘MU_Onboard’ SSID

2. Open ‘Chrome’ and open the following URL: www.methodist.edu if not automatically redirected to the Onboarding/Portal web page.

3. Enter your username and password. (exclude the @methodist.edu) then click ‘Sign On’

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4. Click ‘Start.’

5. Enter a unique ‘Device Name’ to identify and manage this device later then click ‘Continue.’

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6. Click ‘Get Cisco Network Setup Assistant Now.’

7. On the ‘Complete action using’ screen, tap ‘Play Store,’ then click ‘Just once.’

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8. If already authenticated to the Google Play Store, then proceed to step #10. If not, then you will be prompted to connect with either a new or existing Google account. Choose the option that is applicable to you.

9. Authenticate to the Google Play store using your Google username and password.

10. Click ‘Cisco Network Setup Assistant.’

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11. Click ‘Install.’

12. Click ‘Accept’ for permissions.

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13. Click ‘Open’

14 Click ‘Start’ within the Network Setup Assistant Application

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15. Download profile - click ‘Proceed’

16. Enter the Network Password associated with your MU account and click ‘OK.’

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17. Click ‘Exit’ to close the Network Setup Assistant.

18. Check the Wi-Fi connection to verify that your now connected to ‘MU’ SSID.

19. You are now connected to the secure MU SSID.

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PC

1. Click the wireless icon on the task bar (#1), then click (#2) MU_Onboard to connect to the on boarding network.

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2. Click ‘Connect.’

3. After connecting to the network, a web browser will open to the Onboarding Portal web page. Enter your username and password. (exclude the @methodist.edu) then click ‘Sign On.’

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4. Click ‘Start.’

5. Enter a unique ‘Device Name’ to identify and manage this device later, then click ‘Continue.’

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6. Click ‘Save’ to download the Network Setup Assistant.

7. Click ‘Run’ to install the Cisco Network Setup Assistant.

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8. Click ‘Start.’

9. Enter the password to your MU account, then click ‘Ok.’

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10. Click ‘Yes’ to accept the root certificate.

11. Wait while the configuration is being applied to your computer.

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12. Click ‘Exit.’

13. Be sure to forget the ‘MU_Onboard’ SSID as you do not want your device to re-connect to this network.

14. Check the Wi-Fi connection to verify that you are now connected to ‘MU’ SSID.

15. You are now connected to the secure MU SSID.

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MacBook

Note: If connected to a Methodist University SSID, then disconnect and forget the connection (refer to the bottom of p. 41/42) before continuing.

1. Click the wireless icon on the task bar (#1), then click (#2) MU_Onboard to connect to the onboarding network.

2. Open ‘Safari’ and open the following URL: www.methodist.edu.

3. Enter your username and password. (exclude the @methodist.edu)

4. Click ‘Sign On.’

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5. Click ‘Start.’

6. Enter a unique ‘Device Name’ to identify and manage this device later, then click ‘Continue.’

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7. Wait for the Cisco Network Setup Assistant to download.

8. Click ‘Download’ on the dock, click ‘SPW.tar’ to uncompress the file, then click ‘cisco_network_setup_assistant.dmg’ to mount the file.

9. Copy the application to the Desktop then click ‘Cisco Network Setup Assistant.’

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10. Click ‘Open.’

11. Click ‘Start.’

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12. Click ‘Continue’ to install the certificate.

13. Authenticate using your local MacBook account.

14. Click ‘Exit.'

13. Open ‘System Preferences’ then click on ‘Network.’

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14. Check the Wi-Fi connection to verify the ‘Network Name’ shows ‘MU,’ then click ‘Connect.’ Some devices have been failing to connect, if this happens then disconnect and forget the ‘MU’ network. Then reconnect to ‘MU’.

15. Enter your ‘Account Name,’ ‘Password,’ then click ‘Ok.’

16. You are now connected to the secure MU SSID.

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Internal Devices (MU_Net)

1. Click the wireless icon on the task bar.

2. Click the ‘MU_Net’ SSID then click ‘Connect.’

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3. The ‘MU_Net’ SSID will now connected.

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Manage / Add additional Devices (MU_Devices / MU)

While the majority of devices connecting to the ‘MU’ SSID can be onboard, we understand that certain devices are not capable of performing the onboarding process. These devices are typically things like gaming consoles, televisions, Chromebooks, and other devices outside of the standard computer or mobile device. These devices can still be connected to the Methodist Wireless network, but the following process must be completed instead of the onboarding process. This process is not to be used for MU owned devices, but for BYOD devices only.

The MyDevices Portal allows a user to add up to five devices to his/her account by using the devices media access control address (MAC address). The MAC address is a unique identifier assigned to network interfaces for communication on a network segment. Refer to the Additional Assistance section (Page 41/42) for more information on locating the MAC address of a device.

1. Access the MyDevices Portal at the following URL: https://mydevices.methodist.edu.

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2. Enter your Methodist University username and password, then click ‘Sign On.’

3. Read the ‘Acceptable Use Policy’ the click ‘Accept.’

4. On the Post Access screen, click ‘Continue.’

5. The Manage Devices screen allows one to view, delete, and add devices. To add a device click the ‘Add’ button.

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6. Enter the device name, device ID, and optional description, then click ‘Submit.’

Device name: A unique name to allow easy identification of the device

Device ID: The device’s MAC address in the following format: Ex. 22:22:22:22:22:22

Description: Optional but recommended to assist with device identification.

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7. Connect Chromebook / Android devices to the ‘MU’ SSID. As Gaming consoles do not support enterprise security protocols, these devices will need to connect to ‘MU_Devices’ SSID, which is unsecure.

8. If the device request a username and password then enter your Methodist account information. If prompted for certificate information then proceed to Troubleshooting on page 43. (This additional configuration is required on Chromebooks / Androids.)

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Additional Assistance

Locating the MAC address

Android 1. On the Home screen, tap the ‘Menu’ key and go to settings. 2. Scroll down and tap ‘About Tablet’ then tap ‘Status.’

iOS 1. On the Home screen, tap the ‘Settings’ app. 2. Scroll down and tap ‘General’ then tap ‘About.’

PC 1. Click the Start menu. 2. Type ncpa.cpl into the search box and press enter. 3. Right-click your ‘Wi-Fi’ adapter and select ‘Status.’ 4. Click ‘Details’ and the ‘Physical Address’ is your MAC address.

MacOS 1. On the dock click ‘System Preferences.’ 2. Click on ‘Network’ then select ‘Wi-Fi.’ 3. Click ‘Advanced’ (The Wi-Fi Address is the MAC address).

ChromeBook 1. Click the wireless icon in the lower right side of the menu bar 2. Click the > next to the wireless connection 3. Click the ‘i’ for network information

Other Devices Reference the device documentation for assistance with locating the MAC address.

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Forget connected wireless network

Android 1. On the Home screen, tap the ‘Menu’ key and go to settings. 2. Click ‘Wi-Fi’ under connections. 3. Click the connected Wi-Fi network. 4. Click ‘Forget’.

iOS 1. On the Home screen, tap the ‘Settings’ app. 2. Click ‘Wi-Fi.’ 3. Click on the connected SSID, then click ‘Forget This Network.’

PC 1. Click the wireless icon on the task bar. 2. Right click on the connected SSID. 3. Click ‘Forget.’

MacOS 1. On the dock click ‘System Preferences.’ 2. Click ‘Network.’ 3. Click ‘Wi-Fi’ then click ‘Advanced.’ 4. Click the network and then click the minus button.

Other Devices Reference the device documentation for assistance with forgetting the wireless network connection.

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Troubleshooting Problem: Blank page when being redirected to the onboarding portal page. Solution: This is caused by having static DNS servers configured on the device. Once the static addresses are removed the page will be displayed normally. Refer to your devices documentation for removing the DNS servers.

Problem: Prompted for certificate information after registering the device. Solution: Configure the certificate information to match the image below. Use your Methodist University account information in the ‘Identity’ and ‘Password’ fields. Depending upon the device different options appear.

The following sections have different options depending upon the software version on the device. Select one of the options below.

Phase 2 authentication: ‘Automatic’ or ‘None’ CA Certificate: ‘Do not check’ or ‘Unspecified’

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Problem: Windows 10 - Device using random MAC address / unable to onboard Solution: Disable ‘use random hardware addresses’

1. Click the start menu button, then click settings (this is a gear icon)

2. Click ‘Network & Internet’

3. Click Wi-Fi

4. Change ‘Use random hardware addresses’ to ‘Off’

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Requesting IT support assistance

If you require additional assistance or you have questions about connecting your devices to the MU network, please be sure to have the following information available:

• Mac Address

• Type of Device

• SSID that you are trying to connect to

• The step and page number that you are having an issue with

• Write down or take a screenshot of any error messages

Students: call x7300

Faculty/Staff: submit a support request

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