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Ronald's background covers many areas in the telecommunication markets such as: sales of private & public switches, Interim Manager responsible for Numbering at OPTA, the Dutch regulator, Interim Manager finance and construction for Casema a Dutch cable company, Consultant for FttH project in The Hague, Interconnection manager for Tele2.
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Ronald's background covers many areas in the telecommunication markets such as: sales of private & public switches, Interim Manager responsible for Numbering at OPTA, the Dutch regulator, Interim Manager finance and construction for Casema a Dutch cable company, Consultant for FttH project in The Hague, Interconnection manager for Tele2.
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Ronald's background covers many areas in the telecommunication markets such as: sales of private & public switches, Interim Manager responsible for Numbering at OPTA, the Dutch regulator, Interim Manager
a Dutch cable project in The Hague, company, Consultant for
Interconnection manager for Tele2.
Ronald's background covers many areas in the telecommunication markets such as: sales of private &
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Miss Panama 2012
The Netherlands
The Netherlands
Miss Nederland
Cayman Islands
Cayman Islands Recipient Operator CDB Donor Operator
Authorisa4on checks
Authorisa4on Request Authorisa4on Request
Instruc4on Request Instruc4on Request
Closes account Applies onward rou4ng
Logged sends email 4/SMS4 (Change network)
to customer
Number ac4ve on
donor Number
ac4ve on donor
Number ac4ve on
donor
Authorisa4on Response Logged Time limit T1 Authorisa4on Response Logged Time limit T1
Instruc4on Response Time limit T3
Refusal means start again
Informs customer Deac4vates any temporary RO number
Informs customer Deac4vates any temporary RO number
Customer requests por4ng Given por4ng informa4on Iden4fica4on and bill checks
Informa4on collec4on Signs Por4ng Request Form
Customer
Customer calls IVR selects 1 for OK,/ sends SMS/ tex4nput goes to CDB
Logged Ini4al checks
Matches number and CLI Logged
Ini4al checks Matches number and CLI
Ac4vates ported number
Overlap
Delay allowed for flexibility
Ported number ac4ve on recipient ac4ve on Ported number recipient
Time limit T2
Ac4vates ported number
Overlap
Delay allowed for flexibility
Ported number ac4ve on recipient ac4ve on Ported number recipient
Time limit T2 Overlap
Delay allowed for flexibility
Ported number ac4ve on recipient ac4ve on Ported number recipient
Ported number ac4ve on recipient ac4ve on Ported number recipient
Time limit T2
Ini4al Response Ini4al Response Authorisa4on Request Authorisa4on Request
GAP <58 days GAP <58 days
Instruc4on Request
Logged Database updated
Informs all operators Sta4s4cs updated
Email 1/SMS1 (Fail) or Email 2/SMS 2 (Proceeding)
Miss Cayman Islands
-‐ Process defined with customer in mind -‐ SMS valida,on allows for near real,me por,ng -‐ Automa,on of valida,on at Donor Operator helps to
speed up to process -‐ Clear instruc,ons for customers on requirements
-‐ Documents are scanned and included in por,ng request -‐ Extra valida,on step in the proces: regulator check -‐ Por,ng ,me minimum of 1 working day
-‐ Due to checks on terms of no,ce and contract term. Por,ng ,mes from request to port may take up to 4 months.
-‐ Different valida,on checks for different types of customers cause large number of blocked requests
-‐ IVR valida,on allows for real,me por,ng -‐ Automa,on of valida,on at Donor Operator -‐ Clear instruc,ons for customers
Consumer characteris,cs • I don’t que / I don’t want to wait • I want an I-‐phone and I want it now • I don’t want to pay • If I don’t like it, I want 2 move • I want to follow my friends on facebook full,me • I cannot afford a consultant to represent me in working groups.
• I don’t know what number portability is? • I just want to put the sim in, and it should work • It is my number, mr operator, not yours ;-‐) • I want to have a beau,ful wife
Y?11&C.(d.(?.&
Everyone benefits from a positive porting customer experience
Port OUT customers are future port IN customers!
&
number portability solutions
• number management • central reference database • process management • portability solutions www.portingxs.com
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