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Moving out can be stressful at the best of times and in the current situation even more so. To help take the
pressure off, try to plan ahead and keep an open dialogue with your landlord, agent or accommodation
provider. For your safety and those around you, social distancing measures must be followed. During
this time your accommodation provider may have changed their end of tenancy procedures to account for
the pandemic, so it’s important that you familiarise yourself and follow them.
MOVING OUT OF YOUR PROPERTY DURING THE PANDEMIC
MOVING OUT CHECK LISTFOLLOW PROCEDURES - Your landlord/provider
may have provided revised end of tenancy
procedures...follow them! If they haven’t, check with
them to find out.
MAIL - Use Royal Mail’s post redirection service to
make sure that confidential post is forwarded to
another address of your choice.
UNWANTED ITEMS & RUBBISH - Remove all
items and rubbish from the property as you may be
charged for cleaners to remove it and it could stop
you from getting your full deposit back.
CLEANING - You need to thoroughly clean the
property at the end of your tenancy. Housemates
should clean their own rooms and communal areas.
A rota will help maintain social distancing.
TV LICENCE - If you have purchased a TV licence
you can get a refund for the summer months if you
are not living in the property. Visit
www.tvlicensing.co.uk or call 0300 790611.
RETURN KEYS - Check with your landlord on how
to return the keys, as they may have revised their
policy due to the pandemic. Ask for a receipt as
proof that you have returned them.
BILLS AND CONTRACTS - Take a final meter
reading before leaving. You should give this to the
landlord and the utility companies directly, if you
pay the bills yourself.
RUBBISH & RECYCLING
Liverpool City Council has a free collection
service called Bulky Bobs for items such as
furniture, mattresses and electrical items. See
www.liverpool.gov.uk for details.
Summer Let�
YOUR NEXT HOME
We begin to advertise short-term summer lets from
April for the months ahead. All properties are
registered with us and are typically available from
May/June until end of August or start of September.
Check the website for details.
UNHAPPY? (EVEN IF YOU LIVE IN A PROPERTY THAT IS NOT REGISTERED)
WE CAN GIVE YOU HOUSING RIGHTS ADVICE
Drop-in sessions at each campus.
Expert housing rights advice.
landlord disputes and more.
Contracts, deposits, disrepair,
Free & confidential.07970 247 209
advice2u@liverpool.ac.uk
www.liverpoolstudenthomes.org
LARGEST CHOICE
{
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Individual rooms in properties
Shared houses of all sizes
Rooms in private halls Studios
Homestay (living with the owner)
There’s plenty...No need to rush!
Dispose of your rubbish as you would do normally and make
sure that large items are removed or recycled, you may want
to check with the local council to see if recycling centres and
rubbish tips are open for you to dispose of any additional
waste www. liverpool.gov.uk/bins-and-recycling/find-a-
recycling-centre-or-rubbish-tip/
RETURNING TO COLLECT BELONGINGSIt is important that you make arrangements with your
landlord/provider and house mates, to collect your belongings
and avoid returning to the property at the same time. Social
distancing and other safety procedures should be in place.
If you are unable to return to the property contact your
landlord/provider to discuss your options.
If you need help moving out, choose someone who is not
vulnerable. Keep helpers to a minimum and avoid lots of
vehicles visiting the property which could upset neighbours.
Social distancing must be met to keep everyone safe.
Owned and managed by
5 Oxford Street, Liverpool, L7 7HL Lsh@liverpool.ac.uk 0151 794 3296 www.liverpoolstudenthomes.org
GETTING YOUR DEPOSIT BACKAT THE END OF YOUR TENANCY
Your landlord/agent will inform the deposit
protection scheme that the tenancy has
come to an end and how much deposit they
think should be returned to you. You will
then have a choice whether to accept this or
dispute it through the deposit protection
scheme.
what can my landlord claim for out of my deposit?
If you owe the landlord rent at the end
of the tenancy, they can deduct the
amount from your deposit.
what if I disagree with the amount of deposit my landlord wants to return to me?
The tenancy deposit scheme has an Alternative Dispute
Resolution (ADR) process for deposit disputes between
tenants and landlords/agents. It considers evidence
from both sides and will make a final decision to how
much deposit will be returned. If the ADR process is not
used, then the dispute may go to court.
If you and the landlord agree on the amount of deposit to
be returned then you should get the deposit back within
10 days of agreement.
RENT ARREARS
DAMAGE & cleaning
If you have caused damage to the
property and have not fixed it - check
your contract to see what you are
responsible for. Cleaning fees may also
be charged.
how long should it take to get my deposit back?
TOP TIPS TO GET BACK YOUR FULL DEPOSIT
TAKE FINAL METER READINGS - you don’t
want to be paying the next tenant’s bills!
RETURN KEYS - check with your landlord on how
to return the keys, as they may have revised their
policy due to the pandemic. Ask for a receipt as
proof that you have returned them.
The property needs to be returned to the landlord
in the same condition as when you moved in,
except for fair wear and tear.
CHECK YOUR CONTRACT - for your
responsibilities as a tenant and details about
things you cannot do such as using Blu-Tac.
CLEAN! - keep the property clean throughout
the time that you are renting it and have a proper
deep clean at the end of the tenancy.
TAKE DATED PHOTOS - as proof that you’ve left
the property in a good condition.
At the end of the tenancy check the inventory
again to make sure nothing is missing or broken.
replace or fix as needed.
INVENTORY - The landlord may provide this at
the beginning of the tenancy. Check it and note
any damage or faults in the property. If the
landlord does not provide one, then send an email
detailing the damage/faults.
REPORT DISREPAIR - Always tell the landlord
straight away if there are any repairs needed or if
there have been breakages, preferably in writing.
Email the landlord to report disrepair as this is dated proof of communication, which can come in handy if you get into a dispute. Always follow up a phone call with a confirmation email.
DAYS10
BEST TIP
DISPUTE WITH YOUR
LANDLORD?07970 247 209
advice2u@liverpool.ac.ukLSH CAN HELP
WHAT IF MY LANDLORD DOES NOT START THE PROCESS OF RETURNING MY DEPOSIT WITHIN 10 DAYS?Ask your landlord why. If you are not satisfied with their
response then use the dispute procedure of the scheme
where your deposit is protected. If there has been no
agreement, you must start the dispute procedure within 3
months of the end of your tenancy.
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