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ENTREPRENEURSHIP & BUSINESS MANAGEMENT
You are currently doing your internship for 18 months at a Clicks store in your Province in order to obtain
your National N Diploma in Business Management. Your compulsory subject is EBM and because of the
knowledge you gained through your studies the HR Executive from Clicks Head Office (Mrs Marietjie
Rothman) instructed you to do desktop research in order to report back to the Clicks Management team.
Use your textbook, internet as resources.
WM-01 Strategic Planning & Implementation: Mission statements
& Objectives
Scope Work Experience
Date Signature
Observing/identify the Clicks Group mission statement
Observe/identify the companies that the Clicks Group already
merged with and or are in the process of merging, acquisition,
partnering with and the success.
Identify and understand the purpose of MoUs
Supporting Evidence
Date Signature
Mission statement of Clicks
Compile minutes of meetings where you discuss the mission
statement of Clicks and the research project you received from
Mrs Rothman (HR Executive)
MoU agreements (can be examples)
Franchising
Scope Work Experience
Date Signature
Draft a guideline document which explains the transformation
into a franchise business that the Clicks Group can use.
Research the different franchise options that are currently
available
Marketing the franchise – Modify current Advertisements, sales
letters, notices for
billboards, pamphlets, online- marketing, social and digital
media that speak to the establishment of a franchise for the
Clicks group.
Attend business forums, shows and other marketing platforms
in order to find out more about franchising.
Complete a business plan for presentation to management
team of the Clicks group
Supporting Evidence
Date Signature
Guideline documents
Advertisements, sales letters, notices for billboards, pamphlets
PowerPoint presentation on franchising opportunities and legal
implications, advantages and disadvantages
Buying an existing business
Scope Work Experience
Date Signature
Assist with research for possible national/global business
opportunities for the Clicks Group
Do research on various business’s for sale and note the
following:
Identify a list of current businesses for sale in the
newspaper and/or online
Know why the business is for sale
Identify customer concentration where the bulk of the
revenue comes from
Talk/email the current business owner to identify key
employees before you close the sale
Identify government regulatory constraints.
Research determining the selling price by evaluating the
following:
Expectations of future profits and return on investment
The appraised value of the assets at the time of negotiation
Supporting Evidence
Date Signature
Research report on recommended national/global business
opportunities for the Clicks Group, with motivation and/or
evidence.
Expansion Internationally (Export)
Scope Work Experience
Date Signature
Identify the political, legal and cultural risks involved based on
statement below
The Clicks group wants to export their products/services to
other countries. Research various countries to export
products/services
Research possible financial support from government to
support the Clicks group e.g. DTI
Supporting Evidence
Date Signature
Research report on countries considered to export to (at least
3), indicating why they have been identified
Research report on possible identified risks for exporting
products/services to identified countries
Formal Recommendation to Clicks Group on possible
government funding mechanisms, based on research
conducted.
Drafting Strategies
Scope Work Experience
Date Signature
Drafting and recommend strategies for the Clicks group to
remain competitive in industry
Observe and determine SWOT analysis on competitors
Supporting Evidence
Date Signature
PowerPoint presentation on a new Strategy not yet used by
Clicks in order to remain competitive in the industry
SWOT Analysis Report on identification of competitors –
Conflict in the business
Scope Work Experience
Date Signature
Bring others together to reconcile differences
Handle conflicts maturely by exercising “give and take” to
achieve positive results for all
Research formal or informal agreements that promote mutual
goals and interests and obtain commitment to those
agreements from individuals or groups.
Demonstrate respect for co-workers, colleagues, and
customers.
Interact respectfully and cooperatively with others who are of a
different race, culture, or age, or have different abilities,
gender, or sexual orientation.
Demonstrate sensitivity, flexibility, and open-mindedness when
dealing with different values, beliefs, perspectives, customs, or
opinions.
Supporting Evidence
Date Signature
Practical examples on how conflict was dealt with at the Clicks
store
Recommendations on how to avoid conflict
FINANCIAL ACCOUNTING
WM-03 Bank Reconciliation
Scope Work Experience Date Signature
WA0301 Retrieve the bank statement (Required to balance their tills against the electronic back office journal)
WA0302 Enter closing bank balance into accounting system (cash up, complete banking form M65, capture takings into back office)
WA0303 Verify all payments on bank state to payments in the cashbook (verify EFT slips, Paid out vouchers, Void slips against cash received. Capture on Banking slips which is captured onto the back office banking system.)
WA0304 Verify all receipts on bank statement is reflected in cashbook (verify EFT slips, Paid out vouchers, Void slips against cash received.)
WA0305 Verify all outstanding cheques are accounted for in the accounting records - Document reconciling items (cheques not cashed) in the bank reconciliation. Verify all notes and coins received balance against customer payment.
WM-02 Cash Receipts
Scope Work Experience Date Signature
WA0201 Receiving and sorting source documents from money received ( EFT slips, Cash deposit slips, Banking)
WA0202 Capture payments onto accounting system (understand, observe and inter-train on cashing up)
WA0203 File source documents (filing invoices in receiving, cash deposit slips)
Supporting Evidence Date Signature
SE0201
Financial source documents (Cash Depost Slips, EFT Slips and
Banking)
SE0202
Reports on deviations (Receiving discrepancies, overs and
shorts)
SE0203
Emails to clients, customers and suppliers (Communicate to
manager)
WA0306 Total the cashbook receipts and cashbook payments, and post to the bank account in the general ledger; (Verify and Balance EFT, Cash. Record in the cash deposit control book and complete banking slip and hand to management to authorize.
WA0307 Clear any remaining amounts from the previous month’s reconciliation statement and carry forward any unresolved amounts to the current month’s reconciliation statement. Balance floats and tills daily
WA0308 Present completed Bank Reconciliation with Bank Statement at the end of the month to your Supervisor Present completed cash deposit control book and cashier banking slip to the supervisor at the end of the cash up
Supporting Evidence Date Signature
SE0301 Financial source documents cash deposit control book, cashiers
banking
SE0302 Reports on deviations Shorts and overs, banking discrepancies
SE0303 Emails to clients, customers and suppliers reports to supervisors
WM-04
Processing payments made to Creditors & Reconciling
Creditors (Receiving)
Scope Work Experience Date Signature
WA0401 Match invoices with purchase order
WA0402 Capture invoice on JDA system
WA0403 Filing of invoices in receiving
WA0404 Prepare a full creditors reconciliation per supplier between system and supplier statement (capture stock received against invoice on JDA and communicate discrepancies to Manager)
Supporting Evidence Date Signature
SE0401 Financial source documents Invoices, trip sheets
SE0402 Reports on deviations DC shortages
SE0403 Emails to clients, customers and suppliers communication with
manager
WM-05 Managing Petty Cash (Float Management)
Scope Work Experience Date Signature
WA0501
Keep record of petty cash – who requested petty cash, what
was requested and what for. Count and Record float on float
control book
WA0502 Daily balancing of petty cash register Period updated to align to Clicks Environment
WA0503 Daily entry of petty cash into system Period updated to align to Clicks Environment
WA0504 Detailed Daily report of individual petty cash transactions and balances on Cashier declaration report
Period updated to align to Clicks Environment
Supporting Evidence Date Signature
SE0501
Financial source documents Cashier declaration report, Float
control book
SE0502 Reports on deviations Shorts and overs
SE0503
Emails to clients, customers and suppliers Evidence of
communicate to store management
WM-06 Stock Taking/asset management
Scope Work Experience Date Signature
WA0601
Manage the asset register (Record all Asset received and sent
to DC on IBT transfer)
WA0602 Maintain records relating to capital acquisition and disposal (ensure all records are captured on JDA and MMS system)
WA0603 Disclose property, plant and equipment in the financial statements at year-end.
WA0604
Report any differences between stock on file (on hand) and stock in the warehouse to Supervisor All discrepancies to be reported to management, logged with DC and recored on drivers trip sheet)
Supporting Evidence Date Signature
SE0601 Asset register (Asset received from and to the DC)
SE0602 Reports on deviations (IBT Transfers report, DW01 report)
SE0603 Stock control register (Driver trip sheet)
WM-07 Reconcile supplier statements - Receiving
Scope Work Experience Date Signature
WA0701
Process receipts and payments (Check and capture invoices in
receiving)
WA0702 Enter records in an analysed cash book for both cash and bank entries (capture stock received against invoice on JDA and communicate discrepancies to Manager)
WA0703 Check invoices received against orders
WA0704 Capture invoice on JDA system
WA0705 Prepare a bank reconciliation statement (capture stock received against invoice on JDA and communicate discrepancies to Manager)
WM0706 Reconcile supplier statements.
Supporting Evidence Date Signature
SE0701
Financial source documents Cashier declaration report, Float
control book
SE0702 Reports on deviations Shorts and overs
SE0703
Emails to clients, customers and suppliers Evidence of
communicate to store management
WM-08 VAT calculations and returns
Scope Work Experience Date Signature
The store manager asked you to assist with the VAT calculations and returns at the store you are currently working at.
WA0801 Apply the rules and rates of VAT to the transactions of a small
business (distinguish between different types of vat such as
zero rates, exempt etc.
WA0802
Calculate VAT amounts as well as VAT inclusive and VAT exclusive amounts for various transactions The Clicks store asked you to complete the following table on sales for 2 months : Oct & Nov (Round off to the nearest rand)
VAT included VAT VAT excluded
1. R18000
2. R45000 5526
3. R40000 R35087
4. R89000
5.
6. Total Sales:
7. Output VAT
8.
9.
The Clicks store asked you to complete the following table on Purchases for 2 Months : Oct & Nov (Round off to the nearest rand)
VAT included VAT VAT excluded
1. R28000
2. R65000
3. R20000
4. R69000
5.
6. Total Purchases:
7. Input VAT
8.
9.
WA0803
Set up and maintain VAT records : VAT Input Account & VAT output Account (keep it simple and link to VAT 201 form)
WA0804 Complete VAT returns for both cash and credit transactions. Make use of VAT form that you downloaded from the SARS website.
Supporting Evidence Date Signature
SE0801 VAT Control Account
Not applicable in
the Clicks
Environment
SE0802 VAT Calculation
Not applicable in
the Clicks
Environment
SE0803 Completed VAT 201
Not applicable in
the Clicks
Environment
WM-09
Assisting in the preparation for an internal audit - Store
CSA
Scope Work Experience Date Signature
WA0901
Tests, as specified in the audit plan, are correctly conducted, the
results properly recorded and conclusions validly drawn
(Understanding of the daily CSA)
WA0902
Clear concise draft reports relating to the audit assignment are prepared and submitted for review and approval in accordance with organisational procedures (Understanding of the process of submitting the CSA and reports to pull)
WA0903 Confidentiality and security procedures are followed (
Supporting Evidence Date Signature
SE0901 Audit plan (Daily CSA report)
SE0902 Checklists (Daily CSA checklist)
SE0903 Report on audit ( Daily CSA report)
WM-10 Prepare Financial Statements for applicable company/ies
Scope Work Experience Date Signature
WA1001 Cash flow statement ( Understanding of Income statement)
WA1002 Statement of Comprehensive income Go through Income statement)
WA1003 Statement of financial position Go through Income statement)
WA1004 Statement of changes in equity Go through Income statement)
Supporting Evidence Date Signature
SE1001 Financial statements (Income statement)
SE1002 Reports (DX014 report)
LABOUR RELATIONS
WM-01 Collective bargaining
Scope Work Experience Date Signature
WA0101 Deal with union(s) database (provide understanding of bargaining
unit structure)
WA0102 Work with bargaining structures and units (Understanding of
G&D policy)
WA0103 Assist with preparation for negotiation meetings (Assist in
preparing evidence packs for disciplinary hearing)
WA0104 Be present in negotiations meetings (be present in counseling
meetings)
WA0105 Handle grievances (Assist management in grievance hearing)
WA0106 Be present to observe disciplinary process in disciplinary
hearings (Observe in disciplinary hearing)
WA0107 Assist in the administration of collective agreements
(Understanding of collective agreement)
Supporting Evidence Date Signature
SE0101 Membership records and recognition agreements (Collective
agreement)
SE0102 Documented members and roles, records of attendance (minutes
of the hearing and attendance register)
SE0103 Meeting documentation packs (investigation reports and
disciplinary pack)
SE0104 Attendance records and representative lists (hearing attendance
register)
SE0105 Records of grievances, followed procedure and outcomes
(minutes of the hearing and attendance register)
SE0106 Record of charges, handling of evidence, representations and/ or
outcomes (investigation reports, disciplinary pack and G&D
policy)
SE0107 Implementation dates and/or records of parties to ensure
implementation and administrative process records where there is
measurable changes (Wage agreement)
WORKPLACE COMPETENCIES
WM01 Establish professional relationships and partnerships
Scope Work Experience
WA0101 Seek opportunities to make contacts through organizational
events, social events, external organizations, and professional
activities
Date Signature
WA0102 Exhibit trustworthy behaviour to build successful business
relationships
WA0103 Establish strong and lasting partnerships with business contacts
WA0104 Propose innovative business deals to customers, suppliers, and
business partners
WM02 Apply knowledge of basic business principles, trends, and
economics to work activities
WA0201 Demonstrate respect for colleagues, co-workers, and customers
WA0202 Act in the best interest of the company, the community, and the
environment
WA0203 Comply with applicable laws and rules governing work
WA0204 Recognize relevant, ethical issues in business
WM03 Leadership & Team Building
WA0301 Exhibit passion for goal attainment
WA0302 Lead others using positive statements
WA0303 Encourage creative thinking and innovation
WA0304 Determine the roles and responsibilities that leaders and members
bring to an organization
WA0305 Enlist others in working toward a shared vision
WA0306 Recognize others’ efforts
WM04 Knowledge of the documents associated with measuring a
business’ financial information.
WA0301 Review financial information to develop account statements.
WA0302 Analyse and interpret financial data to produce accurate reports
WA0303 Compile business transaction data to report financial information
WA0304 Prepare and interpret balance sheets, income statements, cash
flow statements, and statements of retained earnings
WA0305 Adhere to record keeping requirements associated with financial
statements
ADDENDUM
NATIONAL CLICKS AND DHET
IN-SERVICE TRAINING PARTNERSHIP
This ADDENDUM is attached to and forms part of the logbook.
SCOPE OF WORK EXPERIENCE (SPECIFIC ASPECTS)
Cash Payments TICK/NA
Check and capture invoices in receiving
Understand, observe and inter-train on cashing up
Filing invoices in receiving, cash deposit slips
Supporting Evidence TICK/NA
Cash Deposit Control, Invoices
Over and shorts, receiving discrepancies
Communicate discrepancies to store manager
Cash Receipts
TICK/NA
EFT slips, Cash deposit slips, Banking
Understand, observe and inter-train on cashing up
Filing invoices in receiving, cash deposit slips
Supporting Evidence TICK/NA
Cash Deposit Slips, EFT Slips and Banking
Receiving discrepancies, overs and shorts
Communicate to manager
Bank Reconciliation TICK/NA
Required to balance their tills against the electronic back office journal
Cash up, complete banking form M65, capture takings into back office
Verify EFT slips, Paid out vouchers, Void slips against cash received. Capture on Banking slips which is captured onto the back office banking system.
Verify EFT slips, Paid out vouchers, Void slips against cash received.
Verify all notes and coins received balance against customer payment.
Verify and Balance EFT, Cash. Record in the cash deposit control book and complete banking slip and hand to management to authorize.
Balance floats and tills daily
Present completed cash deposit control book and cashier banking slip to the supervisor at the end of the cash up
Supporting Evidence TICK/NA
Cash deposit control book, cashiers banking
Shorts and overs, banking discrepancies
Reports to supervisors
Processing payments made to Creditors & Reconciling Creditors (Receiving) TICK/NA
Match invoices
JDA system
In receiving
Capture stock received against invoice on JDA and communicate discrepancies to Manager
Supporting Evidence TICK/NA
Invoices, trip sheets
DC shortages
Communication with manager
Managing Petty Cash (Float Management) TICK/NA
Count and Record float on float control book
Daily
Daily
Daily cashier declaration report
Supporting Evidence TICK/NA
Cashier declaration report, Float control book
Shorts and overs
Evidence of communicate to store management
Stock Taking/asset management TICK/NA
Record all Asset received and sent to DC on IBT transfer
Ensure all records are captured on JDA and MMS system
Disclose property, plant and equipment in the financial statements at year-end.
All discrepancies to be reported to management, logged with DC and recorded on drivers trip sheet
Supporting Evidence TICK/NA
Asset received from and to the DC
IBT Transfers report, DW01 report
Driver trip sheet
Reconcile supplier statements - Receiving TICK/NA
Check and capture invoices in receiving
Capture stock received against invoice on JDA and communicate discrepancies to Manager
Check invoices received against orders
JDA system
Capture stock received against invoice on JDA and communicate discrepancies to Manager
Reconcile supplier statements.
Supporting Evidence TICK/NA
Cashier declaration report, Float control book
Shorts and overs
Evidence of communicate to store management
Assisting in the preparation for an internal audit - Store CSA TICK/NA
Understanding of the daily CSA
Understanding of the process of submitting the CSA and reports to pull
Confidentiality and security procedures are followed
Supporting Evidence TICK/NA
Daily CSA report
Daily CSA checklist
Daily CSA report
Prepare Financial Statements for applicable company/ies TICK/NA
Understanding of Income statement
Go through Income statement
Go through Income statement
Go through Income statement
Supporting Evidence TICK/NA
Income statement
DX014 report
Collective bargaining
Provide understanding of bargaining unit structure
Understanding of G&D policy
Assist in preparing evidence packs for disciplinary hearing
Be present in counseling meetings
Assist management in grievance hearing
Observe in disciplinary hearing
Understanding of collective agreement
Supporting Evidence TICK/NA
Collective agreement
Minutes of the hearing and attendance register
Investigation reports and disciplinary pack
Hearing attendance register
Minutes of the hearing and attendance register
Investigation reports, disciplinary pack and G&D policy
Wage agreement
Establish professional relationships and partnerships TICK/NA
Seek opportunities to make contacts through organizational events, social events,
external organizations, and professional activities
Exhibit trustworthy behaviour to build successful business relationships
Establish strong and lasting partnerships with business contacts
Propose innovative business deals to customers, suppliers, and business partners
Apply knowledge of basic business principles, trends, and economics to work
activities
TICK/NA
Demonstrate respect for colleagues, co-workers, and customers
Act in the best interest of the company, the community, and the environment
Comply with applicable laws and rules governing work
Recognize relevant, ethical issues in business
Leadership & Team Building TICK/NA
Exhibit passion for goal attainment
Lead others using positive statements
Encourage creative thinking and innovation
Determine the roles and responsibilities that leaders and members bring to an
organization
Enlist others in working toward a shared vision
Recognize others’ efforts
Knowledge of the documents associated with measuring a business’ financial
information.
Review financial information to develop account statements.
Analyse and interpret financial data to produce accurate reports
Compile business transaction data to report financial information
Prepare and interpret balance sheets, income statements, cash flow statements,
and statements of retained earnings
Adhere to record keeping requirements associated with financial statements
SUPERVISOR/MENTOR SIGNATURE: ………………………………
DATE: ……………………………..
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