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NEXCOMEUROPE DISTRICT
DeCA / ALA CONFERENCE HEIDELBERG, GERMANY
4 – 8 AUGUST 2008
SANTE CAMPANILE, DVPNEX EUROPE
BRIAN THOMAS, DISTRICT OPS MGR
3
Navy Exchange Service Command
• Delight our customers in all we do
• Take care of our Associates, both today and tomorrow
• Perform to our financial plan, and seek ways to improve our bottom line
• Embrace new IT systems, while continually improving business processes
• Pursue collaborative efforts within Navy, and other Exchanges and DeCA
We are a Combat Readiness Multiplier!
Commander’s Intent
NEX and MWR
Retail Sales OutletsFood Service OperationsFranchises / ConcessionsPackage StoresVideo RentalPersonal
Telecommunications/Calling CardsVending MachinesNavy Lodges
Recreational FacilitiesClub / MessesFood Service Operations
at Recreational Facilities
Child Development Centers
Travel ServicesCarnivals, CircusesHobby shops
Defined Areas of Responsibilities…OPNAV Instruction 1700.79
Working Together… NEX Provides Brand Name Concessions for MWR Navy Food Survey Cross Promotions…Joint Activities Joint Advertising
EUROPE DISTRICT STORES
NAPLES
ROTASIGONELLA
CAPODICHINO
MADRID
LISBON
BAHRAIN
DJIBOUTI
SOUDA BAY
ST. MAWGAN
MORON
GAETA
NEXMART
NAVY EXCHANGE
EUROPE DISTRICT STORESTOTAL EXCHANGE SALES
EUROPE DISTRICT $181.1M
FY ‘07NAPLES MAIN CAPODICHINOGAETAGRICIGNANO MMDEPOT
NAPLES COMPLEX 61.5M
SIGONELLA MAIN
SIGONELLA NAS II DEPOT
SIGONELLA COMPLEX 26.6M
ROTA MALLLISBONMADRIDMORON
DEPOT
ROTA COMPLEX 26.4M
BAHRAIN MAIN
BAHRAIN MMDEPOTDJIBOUTI
BAHRAIN COMPLEX 53.6M
SOUDA BAY 6.1M UK 2.0M
NEXCOMFINANCIAL HIGHLIGHTS
June 2008
RETAIL SALES TRENDS
FY05 FY06 FY07 Jun 08 WW +5.2 +6.1 +2.6 0.0
CONUS +6.7 +6.2 +0.9 (2.9)
OCONUS +2.4 +6.0 +6.2 +6.0
EUROPE (6.7) +2.3 +18.5 +13.6
RETAIL SALES TREND `08Complex FY07 JUN YTD Trend NAPLES $46.4 +14.3%
SIGONELLA $22.6 +13.4%
ROTA $22.6 +0.4%
SOUDA BAY $ 3.6 +28.5%
BAHRAIN $50.5 +29.6%
UK $.3 (6.3)%
NEX District Sales & Profits Year to Date June 2008
Total Sales Retail Gross Profit Exchange Operating Profit (EOP)Variance Variance Variance
Actual Plan $ % Actual Plan $ % Actual Plan $ %Districts:Tidewater 147,483 146,952 531 0.4 25,767 27,384 (1,617) -5.9 11,997 13,751 (1,755) -12.8Capital/Northeast 80,806 76,826 3,980 5.2 13,775 13,760 15 0.1 5,339 5,682 (342) -6.0Southeast 105,873 106,997 (1,124) -1.1 16,324 17,731 (1,407) -7.9 7,234 8,634 (1,400) -16.2MidSouth 95,130 93,228 1,902 2.0 14,225 14,998 (773) -5.2 5,352 5,687 (335) -5.9Western 215,293 202,632 12,662 6.2 30,125 31,130 (1,005) -3.2 20,694 21,113 (420) -2.0Northwest 80,408 82,739 (2,331) -2.8 14,228 15,074 (846) -5.6 5,824 6,336 (511) -8.1Hawaii 122,188 118,368 3,820 3.2 22,751 22,885 (134) -0.6 14,888 15,013 (126) -0.8Europe 82,029 75,442 6,587 8.7 15,297 14,676 621 4.2 2,596 2,633 (37) -1.4Guam 42,346 42,041 305 0.7 8,066 8,341 (276) -3.3 5,060 5,459 (398) -7.3Japan 75,825 75,433 392 0.5 13,731 13,702 29 0.2 9,565 10,814 (1,249) -11.5
Other:Uniform Support 11,419 7,020 4,398 62.7 2,133 1,633 500 30.6 1,891 1,413 478 33.8Miscellaneous 0 0 0 (153) 0 (153) (251) (742) 491 -66.2
Store Level 1,058,798 1,027,677 31,121 3.0 % 176,269 181,315 (5,046) -2.8 % 90,188 95,792 (5,603) -5.8 %
NEX Customer Segmentation © 2008 NEXCOM internal use only2
Millenials/Gen Y1982-
Gen X1963-1981
Boomers1946-1962
QUALITY OF LIFE PROGRAMS
ENEL
ADSL
TELECOM
TELEPASS
EURO/DOLLAR CONVERSION
OIL AND PROPANE DELIVERY
SCHOOL LUNCH PROGRAM
Credit Card Fees
FY06 FY07MWR Dividends $52M $55M
Credit Card Fees $26.5M $28.4M
Credit Card Fees
EUROPE FY07 FY06
1.34% 1.36%
VAR. 0.02%
$1,734.0
3
Navy Exchange Service Command
• Delight our customers in all we do
• Take care of our Associates, both today and tomorrow
• Perform to our financial plan, and seek ways to improve our bottom line
• Embrace new IT systems, while continually improving business processes
• Pursue collaborative efforts within Navy, and other Exchanges and DeCA
We are a Combat Readiness Multiplier!
Commander’s Intent
EUROPE DISTRICT STORES
NAPLES
ROTASIGONELLA
CAPODICHINO
MADRID
LISBON
BAHRAIN
DJIBOUTI
SOUDA BAY
ST. MAWGAN
MORON
GAETA
NEXMART
NAVY EXCHANGE
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