O PERATIONAL P LAN M ANIC O RGANIC Sarah Karin Ayu and Arnold 1

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OPERATIONAL PLAN MANIC ORGANICSarah Karin Ayu and Arnold

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INTRODUCTION

Goal – open a new store for Manic Organic in East Perth

To become part of the East Perth market “healthy trend”

To Create a healthy option and create a healthy message

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RESOURCE PLAN

The physical aspects of setting up the Manic Organic East Perth Store…..

The location The fittings

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THE LOCATION OF THE STORE

2/118 Royal Street East Perth

63m2 In a prime location near

other shops as well as businesses

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PHYSICAL LOCATION

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FLOOR PLAN AND FITTINGS

Floor plan

Inside the shop:

o Display cabinetso Seating areas – Green = Chairs

Yellow = tableo 2 tills o Oven/stoveo Fridge/freezerso Drinks fridge o Back door to main kitchen and staff area

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RESOURCES PLAN

Resources budget

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THE TEAM MAJOR BUDGET

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HUMAN RESOURCES

I am in charge of….. recruitment of staff

Training of staff

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AMOUNT OF STAFF NEEDED AND POSITIONS AVAILABLE

Position Amount needed

Assistant manager 1

Supervisor 1

Customer service casual

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Customer service fulltime

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HUMAN RESOURCES JOB DESCRIPTION

Bubbly energetic attitude Experience in retail , hospitality , customer

service . Ability to work in teams and individually

Job duties *Serve customers *Get orders ready *Stock up *Clean

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INCENTIVES AT MANIC ORGANIC

Above Award rates 50% food

Uniform is provided Birthday free lunch 25% Fremantle store

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TRAINING AND DEVELOPMENT

The training process will be divided into 3 sections over 3 weeks each session will be to 2-4 hours. They consist of the following

Fremantle theory training: Where staff will watch a series of occupational health and safety videos and be introduced to policies and regulations of Manic Organic.

Fremantle Practical training: Where series of activities then are conducted to test the knowledge of staff. Activities will include customers do’s and don’ts and procedures on certain situations

Fremantle training : where each staff will work for 2 hours of paid work and serve customers at the Fremantle store during peak hours.

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UNIFORM AND DRESS CODE

Black cotton t-shirt with manic organic printing .

Black jeans or bottoms Must wear non slip shoes preferably white

sneakers Long hair must be tied up in a bun with a hair

net . All jewelly and peircings are to be taken of

due to occupational health and saftey regulations

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ADVERTISING

Banners Flyers Seek website amongst to career one ,

monsters one and West Australian online 225 includng gst .

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INFORMATION SYSTEMS

I am in charge of…The Information systems required How much it all costWays it will benefit the company

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SYSTEMS INTRODUCED THE COMPANY

Systems Required Prices

Computers $449

Printers $279

Photocopiers $1099

Telephones $34

Smoke alarms $78

Security alarms $490

Security Cameras $1400

Locks $300

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POINT OF SALE SYSTEMS

• Easy to use• Pricing• Update Product Information• Sales tracking• Security – prevention of theft

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STOCKS

Perishable foodsNon-perishable foods

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STOCKS PURCHASEDStocks Prices

Breads $35

Cheese $130

Cucumber $27

Lettuce $16

Carrot $20

Olives $60

Tomatoes $30

Pickles $11

Sauces – BBQ, Tomato etc.

$30

Chicken $80

Tuna $80

Seafood $50

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WHAT IS ‘DATA’

It is characters, words or numbers that on its own means no more than the actual item itself

Electronic data consists of ‘0’ and ‘1’ arranged (Binary code) and is called ‘Inputs”

It is grouped together to become ‘information’ or ‘Outputs’

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MANIPULATION OF DATA

‘Information’ can be manipulated in such a way that can be interpreted and analysed by humans or ‘smart’ computers

Conclusions can be deducted from that interpretation or analysis

Becomes the basis of decision making and the reason for taking action

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PRESENTATION OF DATA

Q 1 Q 2 Q 3 Q 40

2

4

6

8

10

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Sales

Sales

Sales10%

Shop

25%

Stock

15%

Staff

50%

Expenses

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CONTINUOUS IMPROVEMENT

Plan

DoCheck

Act

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P ► D ► C ►A CYCLE

Plan

DoCheck

Act

TIME

PERFORMANCE

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THE END