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MENTORING Broader perspective perception: what jobs require the most perception, information jobs, idiosyncratic behavior
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OB3Class annotations screened typing
Attribution Perception:Prevention of Problem to save face Professional lessons learned: keep up with current events, open communication, seek out feedback, having power limits feedback
MENTORING Broader perspective perception: what jobs require the most perception, information jobs, idiosyncratic behavior
SURFING TWO WAVES: Two agendas=hospital wave head of surgery and professional development
Write about things you are familiar with
PROFESSIONAL MINDSETS IVE vs. EVEIVE=cost center, internal value employeeEVE=profit center, external value employee, impact mission
Ambidextrous Pro Both EVE and IVE
TOPIC: INTERDEPENDENCY Marrying Your Company
Stages:- Dating – Getting to know the org system & fit in- Going steady – You & your org begin to
understand each other better & rely on one another
- Engaged – Company gives you significant new responsibility to test your long-term loyalty
- Marrying – accepting the job for the long run & being responsible for impacting the org mission
- Having children – managing your own employees & prmoting their professional development
- Getting divorced (possible)- leaving your job
WUP angles: What you need in your career to make a good organization “marriage”
- Pros and cons of each stage of org marriage
- Examples of each stage of org marriage
- Pro skills required to succeed in each org marriage stage
- Examples of what the org wants from you in each marriage stage
EMOTIONAL INTELLIGENCE- Acting appropriately - Situational intelligence
- 360 situational intelligence- People over abstractions
-People produce promise- Emotional unintelligence = not understanding people well enough to know how to behave around them
EMOTIONAL INTELLIGENCE- Saying something good = personalization
- Humble yourself- Write up approach = examples of EI in workplace meetings Explain why women are better with EI- Cooperative vs competitive - EI most important in customer service (psych-out EI) & teamwork
Team setting EI• building rapport–One-on-one– Get there early– SNACKS – informality, shows that you’re
approachable– Superb time for authentic
communication• EI involves intellect, not just
emotions–Plan out some of your up-coming EI
encounters
Types of EI–People’s moods–Likely agendas–Options (when dealing w/ emotions)–Positive feedback–Know the positives about people–Develop a personality that represents you•Mirror Principle• Treating people the way they treat you
Cause of displacement = customer rudeness = unprofessional behaviors by server; customers anger; externalized displacement Part of the job don’t take it personally
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