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operation management ch01 quiz
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© 2006 Prentice Hall, Inc. Chapter 1 1-1
OPERATIONS MANAGEMENT
Chapter 1 – Operations and Productivity
Classroom discussion questions to accompany Heizer/Render Principles of Operations Management, 6e and Operations Management, 8e (to be used in
conjunction with wireless polling devices or other classroom interaction activities)
Jay HeizerBarry Render
© 2006 Prentice Hall, Inc. Chapter 1 1-2
Operations management applies to:
• Manufacturing.• Restaurants.• Hospitals.• Universities.• All of the above.
© 2006 Prentice Hall, Inc. Chapter 1 1-3
Production, in its broadest sense, is:
• Manufacturing.• Assembly.• Packaging.• Cooking.• The creation of goods and services.
© 2006 Prentice Hall, Inc. Chapter 1 1-4
Operations refers to:
• The production activities that go on in an organization.
• The activities that relate to the creation of goods and services through the transformation of inputs to outputs.
• Both of the above.
© 2006 Prentice Hall, Inc. Chapter 1 1-5
Which of the following would not be an operations function in a fast food
restaurant?
• Making hamburgers.• Advertising and promotion.• Maintaining equipment.• Designing the layout of the facility.• Purchasing ingredients.
© 2006 Prentice Hall, Inc. Chapter 1 1-6
The primary job of the operations manager is to:
• Assure quality.• Maintain inventory.• Keep the manufacturing process going.• Improve productivity.• Recruit capable employees.
© 2006 Prentice Hall, Inc. Chapter 1 1-7
In the 1980-1995 era, OM had a focus on:
• Reducing costs.• Improving quality.• Customization.
© 2006 Prentice Hall, Inc. Chapter 1 1-8
Which of these are not support functions in an organization?
• Marketing.• Finance/accounting.• Production/operations.• Human resources.• Communications.
© 2006 Prentice Hall, Inc. Chapter 1 1-9
Which of these is not part of the management process?
• Planning.• Staffing.• Accounting.• Leading.• Organizing.
© 2006 Prentice Hall, Inc. Chapter 1 1-10
Which of these is not an OM decision?
• Service and product design.• Process and capacity design.• Product pricing.• Job design.• Inventory.
© 2006 Prentice Hall, Inc. Chapter 1 1-11
The current focus of OM is on:
• Reducing costs.• Improving quality.• Customization.
© 2006 Prentice Hall, Inc. Chapter 1 1-12
The father of scientific management is considered to be:
• Frank Gilbreth.• Walter Shewart.• Frederick Taylor.• Henry Ford.• W. Edwards Deming.
© 2006 Prentice Hall, Inc. Chapter 1 1-13
Taylor believed management should assume more responsibility for:
• Matching employees to the right job.• Providing the proper training.• Providing proper work methods and tools.• Establishing legitimate incentives for work to
be accomplished.• All of the above.
© 2006 Prentice Hall, Inc. Chapter 1 1-14
Which is not an attribute of a service?
• Usually intangible.• Often produced and consumed
simultaneously.• Can be resold.• Inconsistent product definition.• Site of facility is important for customer
interaction.
© 2006 Prentice Hall, Inc. Chapter 1 1-15
About what percentage of service workers receive wages above the national average?
• 10%• 23%• 36%• 42%• 53%
© 2006 Prentice Hall, Inc. Chapter 1 1-16
Originally, OM had a focus on:
• Reducing costs.• Improving quality.• Customization.
© 2006 Prentice Hall, Inc. Chapter 1 1-17
Capital contributes about what % of annual productivity increases?
• 10%• 38%• 52%
© 2006 Prentice Hall, Inc. Chapter 1 1-18
Which are normally considered inputs?
• Services.• Labor.• Capital.• Management.• Goods.
© 2006 Prentice Hall, Inc. Chapter 1 1-19
The total of all outputs produced by the transformation process divided by the total
of the inputs is:
• Utilization.• Greater in manufacturing than in services.• Defined only for manufacturing firms.• Multi-factor productivity.• None of the above.
© 2006 Prentice Hall, Inc. Chapter 1 1-20
The standard of living can increase only through:
• Higher wages.• Lower costs.• Less competition.• Increases in productivity.• Not “shipping” jobs overseas.
© 2006 Prentice Hall, Inc. Chapter 1 1-21
Which contributes most to increases in productivity?
• Labor.• Capital.• Management.
© 2006 Prentice Hall, Inc. Chapter 1 1-22
Management contributes about what % of annual productivity increases?
• 10%• 38%• 52%
© 2006 Prentice Hall, Inc. Chapter 1 1-23
Labor contributes about what % of annual productivity increases?
• 10%• 38%• 52%
© 2006 Prentice Hall, Inc. Chapter 1 1-24
In addition to increasing productivity, operations managers also have social
responsibilities which include:
• Developing safe quality products.• Maintaining a clean environment.• Providing a safe workplace.• Honoring community partnerships.• All of the above.
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