View
234
Download
0
Category
Preview:
Citation preview
P R O F E S S I O N A L S E R V I C E S
O R A C L E F I N A N C I A L S E R V I C E S
LENDING AND LEASING (OFSLL)
K E Y F E A T U R E S
D ATA P R O T E C T I O N & AVA I L A B I L I T Y
ORACLE FINANCIAL SERVICES
LENDING AND LEASING
Hosted Solution Datasheet
K E Y B E N E F I T S
Trusted Partner
Reduced Total Cost of Ownership
Scalable and Secure Managed
Infrastructure
Infrastructure Always Up-to-Date
One-Stop Application Life Cycle
Management
Predictable Monthly Price includes
Oracle Licensing, Infrastructure and
Support
page 1 Oracle is a registered trademark of Oracle and/or its affiliates.
ORACLE FINANCIAL SERVICES LENDING AND LEASING
Hosted Solution Datasheet (continued)
I N F R A S T R U C T U R E M A N A G E M E N T
Infrastructure
Availability
(IA Tier) Uptime %
Base Server Configuration
Infrastructure
Monitoring
Off Site
Backup
Backup
Frequency
(RPO)
Site
Redundancy
Disaster
Recovery
Timeframe Application/Middleware Database Reporting
IA-1 99.90% 1 1 1 24 x 7 x 365 Yes 60 Minutes Yes 36 Hours
IA-2 99.95% 2 1 1 24 x 7 x 365 Yes 15 Minutes Yes 18 Hours
IA-3 99.99% 2 2 1 24 x 7 x 365 Yes Real-Time Yes 8 Hours
I N F R A S T R U C T U R E A V A I L A B I L I T Y T I E R S
REDUNDANT ISP CONNECTIONS
S A M P L E I N F R A S T R U C T U R E S C H E M A T I C
page 2
let’s start a conversation
ORACLE FINANCIAL SERVICES LENDING AND LEASING
Hosted Solution Datasheet (continued)
A P P L I C AT I O N S U P P O R T
Support Coverage (SC Tier)
Support Coverage Hours *
Mon Tue Wed Thu Fri Sat Sun
SC-1 * 12 12 12 12 12 8 -
SC-2 * 12 12 12 12 12 8 8
SC-3 * 12 12 12 12 12 12 12
SC-4 * 24 24 24 24 24 12 12
SC-5 24 24 24 24 24 24 24
S U P P O R T C O V E R A G E T I E R S
Support Response (SR Tier)
Job Monitoring
Sev-One Response
Time (Hours)
Sev-Two Response
Time (Hours)
Sev-Three Response
Time (Hours)
SR-1 24 x 7 x 365 1.50 12 24
SR-2 24 x 7 x 365 1.00 10 24
SR-3 24 x 7 x 365 0.75 8 24
SR-4 24 x 7 x 365 0.50 6 18
SR-5 24 x 7 x 365 0.25 4 12
S U P P O R T R E S P O N S I V E N E S S T I E R S
A B O U T D E C I S I V E D G E
ability to develop creative solutions to overcome their highest priority
business and technology challenges. Our collaborative approach is
designed to really understand our clients’ business objectives, and then
deploy a seasoned solution delivery team to get the job done right every
time.
DecisivEdge is a technology services and consulting company. We
support our clients’ critical business and technology needs by providing
them with the customized technology solutions, operational strategies
and detailed analytics required to seize their market opportunity.
We are knowledge leaders with deep experience. Our clients benefit
from our unique ideas, knowledge of industry best practices and our
Recommended