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20,000 70%
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1935Democracy
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50 YearsCopyright © 2017 Gallup, Inc. All rights reserved.
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9/11Copyright © 2017 Gallup, Inc. All rights reserved.
The Gallup Path®
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Barnes & Noble
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A Crisis of Engagement
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% Actively disengaged % Not engaged % Engaged
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Doubling Engagement is Possible
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Global Workforce US Workforce Median of Gallup'sClients
Gallup GreatWorkplace
% E
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“If you can't measure it, you can't manage it.”
Peter Drucker
“Just because you can count it doesn’t means it counts !”
Albert EinsteinCopyright © 2017 Gallup, Inc. All rights reserved.10
Q1 — I know what is expected of me at work. Q2 — I have the materials and equipment I need to do my work right. Q3 — At work, I have the opportunity to do what I do best every day. Q4 — In the last seven days, I have received recognition or praise for doing good work. Q5 — My supervisor, or someone at work, seems to care about me as a person. Q6 — There is someone at work who encourages my development. Q7 — At work, my opinions seem to count. Q8 — The mission or purpose of my company makes me feel my job is important. Q9 — My associates or fellow employees are committed to doing quality work. Q10 — I have a best friend at work. Q11 — In the last six months, someone at work has talked to me about my progress. Q12 — This last year, I have had opportunities at work to learn and grow.
Q12® Items
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1. Integrate Engagement into overall Human Capital Strategy Leadership must be involved; Regular Communications
2. Use scientifically validated instruments3. Know where company is today….and where it wants to go Baseline in
year 1, then set 3 year goals/plans4. Look beyond engagement as a single construct the metrics are the
outcome not the tactics5. Align engagement with other workplace priorities.
5 Global Best Practices to Increase Engagement Based on Gallup research from over 3 million work units, 29 million employees, in 70 languages across 196 countries
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21% higher productivity
22% higher profitability
10% higher customer metrics
37% lower absenteeism
48% Fewer safety incidents
28% less shrinkage
65% less turnover
Business Units in the Top Engagement Quartile of those Gallup has Studied Have:
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Profit: Make decisions based on observed or anticipated effect on profit
Confidence: Accurately know themselves and understand others Disruptor: Exhibit creativity in taking an existing idea or product and
turning it into something better Delegator: Recognize that they cannot do everything and are willing to
contemplate a shift in style and control Determination: Persevere through difficult and seemingly
insurmountable obstacles
10 Entrepreneurial (Builder) Talents
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Independence: Do whatever needs to be done to build a successful venture
Knowledge: Constantly search for information that is relevant to growing their business
Selling: Champion for the business and endorse what it stands for at every opportunity
Relationship: Possess high social awareness and an ability to build relationships that are beneficial to their organization’s survivaland growth
Risk: Instinctively know how to manage high-risk situations
10 Entrepreneurial (Builder) Talents
Copyright Standards
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This document contains proprietary research, copyrighted materials and literary property of Gallup, Inc. It is for the guidance of your organization only and is not to be copied, quoted, published or divulged to others outside your organization. All of Gallup, Inc.’s content is protected by copyright. Neither the client nor the participants shall copy, modify, resell, reuse or distribute the program materials beyond the scope of what is agreed upon in writing by Gallup, Inc. Any violation of this Agreement shall be considered a breach of contract and misuse of Gallup, Inc.’s intellectual property.
This document is of great value to Gallup, Inc. Accordingly, international and domestic laws and penalties guaranteeing patent, copyright, trademark and trade secret protection safeguard the ideas, concepts and recommendations related within this document.
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Gallup®, The Gallup Path® and Q12® are trademarks of Gallup, Inc. All rights reserved. All other trademarks and copyrights are property of their respective owners.
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