Personal Grooming & Social Etiquette

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Image comes from within - is what we makeof ourselves. Impression

comes from other people - is what otherpeople make of us.

 Working on our appearance can heightenour confidence, when we

feel good about how we look.  Personal refinement is nurtured as part of 

our personality to

complement our appearance.

The motivation for social mannerism,deportment and business

etiquette is to draw people to us.

Importance of Your Image 

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What image does your organization project/portray

What is your opinion of professionalimage? 

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Discuss

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Discuss…… 

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talk the part

walk the part

and

look the part

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  Did you know that ….In one significant study of 

fifty-eight unacquainted men and women in a social

setting, after a first date, 89 percent of the peoplewho wanted second date decided because of the

attractiveness of the partner!

(Brislin and Lewis)

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Do you know how a person evaluates you? 

55% body language and appearance

38% verbal tone

7% verbal content

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Confidence 

Competence

Care

Image/Appearance: Self Perception

Perception by others

Communicationsskills Effectiveness

Persuasiveness

Human skills Intra/Interpersonal

Influence/power

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Self conscious – afraid

Cost

Time

Knowledge

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MEN

Shoulders wider than hips

Shoulders and hips in balance

Hips wider than shoulders

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WOMEN

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  WOMEN

Objective : Minimize the bust & midriff area & widen

the hips

Objective : Minimize curves & elongate figure

Wedge

Hourglass

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WOMEN

Triangle

Objective: Create fullness & width above the waistline

while minimizing the hips & thighs

Rectangle

Objective: Minimize the upper body & create amore slender

shape

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WOMEN

Thin

Objective: Create a look with more fullness & shape

Oval

Objective: Elongate & slim down the body

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Large, horizontal stripes – more filled out

Vertical design details of trousers slim and

elongate the silhouette

One color value head to toe – slimming verticaleffect

Breaking up color scheme (black pants+ light

shirt) creates widening horizontal line

Black shirt and pants + light jacket: slimming Shoulder pads – horizontal – widens and balance

wide hips (women) and large stomach (men)

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  Clothes for Men

Clothes for Women

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Shirt

Tie

Pants

Shoes

Accessories: Watch, Belt, Pen &

Glasses

Time – Place - Function

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Dress: Fashion and Color

Headwear/ Tudung

Shoes

Handbag

Accessories

LipstickPerfume

Time – Place - Function

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Attire

 Clothes

Handbags

Shoes

Accessories

Maintenance

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Body

Cleanliness and freshness Fragrances

Maintenance

Face Make-up Oral hygiene

Eyewear

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Hitam = Kepimpinan

Biru Gelap = Kuasa

Biru = PeramahMerah = Agresif/

Asertif 

Kuning = Kegembiraan

Coklat = Teguh

Hijau = Harmoni

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  Pleasing arrangement of parts:

pleasing to the eye

engages the viewer

creates an inner sense of order, a balance in the visualexperience.

When something is not harmonious, it's either boringor chaotic. so bland that the viewer is not engaged.

human brain will reject under-stimulating information.

visual experience that is so overdone, so chaotic that theviewer can't stand to look at it.

Extreme unity = under-stimulation, extremecomplexity = over-stimulation.

Harmony is a dynamic equilibrium. 

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a) Principles

• Introduce men to women

• Introduce the less to the more important

• Introduce lower to upper rank• Introduce the young to the old

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b) Effectiveness of Introduction

• Both parties are ready to be introduced and

accept introduction

• Pronounce names clearly and correctly

• Make eye contact

• If you forget their names, it is best to admit.

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c) Starting the introduction• Let me introduce

• Mam….. This is Mr……. 

• May I introduce ……… 

d) Polite responses• How are you?

• Nice to meet you?

• Hello!

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Eye Contact

Smile

Put your hand out follow step 1, 2 and 3

GreetingsWhat do you do when you choose not shake

hands?

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Practice remembering names.

Ask the other person open-ended questions

and don’t talk too much about yourself.

Look for commonalities in the other person. Before offering your business card to

someone, always say, “May I give you my

card?” 

Make friends first; business will eventuallyfollow.

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Don’ts 

• Do not ask personal questions.• Do not talk about politics or religion.

• Do not condemn or compare with a

competitor

• Do not belch, curse, swear, stretch oryawn.

• Gossip, laugh aloud, shout or yell.

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Get engaged in long or unnecessary telephone

conversations

Talk when someone else/customer is talking

Look elsewhere when someone is talking to you.

Pass or make any form of adverse or negative

comment.

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Behaviour in the Office is not Social and not

Intimate

Classified as Office Behaviour

Need to differentiate between Social,Intimate and Office behaviours

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Rumour mongering

Loafing

Inciting “little wars” 

Laziness Tardiness

A Social Retard

Lack of Responsibility

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Smartly attired

Good handshake

Conversational

Knowledgeable Positive Outlook

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The menu: Western, Chinese, Malay

The cover : according to menu and order of 

items

Seating arrangement: YASA Map

Tagging

Seniority : Begins from the right

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Food will be served from your left andcleared from your right

Drinks will be served from your right

Give room to the waiterAlways say please and thank you to the

waiter

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Older people

Higher ranking persons

Ladies first

Speak for persons near you, for your tableHow to answer the cell-phone?

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