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Professional and Managed Services
Cloud Solutions
Partner Benefits• Portfolio expansion: Capitalise on fast-growing market opportunities for hybrid cloud solutions.
• Instant expertise: Leverage our experience with 200+ cloud projects successfully completed to date.
• Brand building: Utilise a range of value-added services that help your customers become more efficient.
• Greaterprofitability: Enjoy higher margins while enhancing your “trusted advisor” status with customers.
Ifyouarejuststartingwithcloud,ourservicesareabletohelpyougetstarted:
• Transformation – Expert consulting to develop a comprehensive cloud strategy, addressing skills, tools,
processes and more, helping customers moving to the public cloud.
• Reducerisk– Scarce and highly valued professional and managed services IT resources without upfront
investment, providing more credibility and certainty in front of your customers.
Ifyouarealreadyprovidingyourcustomerswithcloud,ourserviceswillhelpyoutobuildandscaleyour
cloudpractice:
• Moderniseyouroperations– outsource your commodity operations to Tech Data to modernise and cut costs
• Focusonyourcorebusiness– release your staff for more strategic and higher value tasks.
Tech Data has created a robust portfolio of cloud, hybrid and on-premise services
to help our partners accelerate the adoption of new technologies and drive
business growth. Partners can leverage Tech Data’s broad market access, accessing
enterprise grade services and automation. Assessment, migration, optimisation
and management services exist for simple lift and shift and security services up to
complex Data Center and SAP Hana implementations.
Introduction
Delivered at Scale
Available across Europe,
adding local country
support and language as
the service matures.
Competitively Priced
Designed to be profitable for
the partner and competitive
for the customer.
Designed for our Channel
White labelled services,
PMO and online visibility
of engagement status.
Ourservicesachievepredictableandrepeatablebusinessoutcomeswithreducedcomplexityforyou
andyourcustomers.Theyaredesignedtobe:
Fast Track Migration ServiceThe Tech Data Azure Cloud Assessment and Migration
Service is designed to help develop an effective
strategy toward fully integrating Cloud and hybrid IT
whilst providing a lower risk and reduced complexity
for your customers.
Cloud Assessments and migrations vary on scale,
duration, cost and complexity and can be tailored
to fit your customer’s needs. Tech Data works
hand-in-hand with partners to provide the necessary
level of expertise required.
Our service is relevant for all sizes of migration;
from the single server workload to large enterprise
scale challenges.
• Tech Data can migrate your customer to the cloud with low risk, competitive pricing, a streamlined sales cycle and this can all be wrapped into a
white labelled service
• Project Managers will support you in your customer meetings
•Simplifiedpricingmodelwhereeverythingisincludedforaliftandshiftexercise
24/7ManagedServicesareavailableforthefollowingareas:
Virtual Machine (VM) monitoring and management
Preventative maintenance and proactive management
Security monitoring
Cost optimisation
Back up service management
Cloud network management
Cloud storage management
Full stack management (available on request)
Custom SLAs (available on request)
Assess & Design Migrate Manage Optimise
IaaS
Fast Track MigrationLift&Shift
Price per migrated VM
Cloud ExpressManagedIaaSuptoSO.CostOptimisation Advisoryincluded
Price per VM per hour plus on-boarding cost
Enterprise Assessment6R,Multicloud, TCO&ROI
Custom pricing
Azure to CSPEA,Open,PAYG
Custom pricing
Cloud Managed ServicesEnterpriseOnly.Fullstack
% of cloud consumption
Workload ModernisationIaaS to PaaS
Custom pricing
24x7 Service DeskAzure and O365
% of cloud consumption
SA
P
Eur
ope
only
Sizing & PricingArchitecture&Costto Migrate
Free. Pre-sales
SAP to HANA MigrationInfrastructureOnly
Automatic pricing
SAP Managed ServicesSAP HANAInfrastructure
Custom pricing
Architecture ConsultancyHours&Workshops
T&M
Services CatalogueTech Data is able to deliver services for Microsoft Azure.
CyberS
ecurityServices
Cloud Express Managed ServicesPublic clouds are built to provide high performance
infrastructure, integrating hardware, software
applications and any supporting infrastructure.
As such, they are increasingly the most cost-effective
and agile business solution for organisations around
the world. Once your customer has purchased and
configured their public cloud environment, they need
to think about how to provide their business with
administrative support.
Cloud Express enables partners to grow, innovate and
transform their public cloud business while benefiting
from higher margins. Our advanced digital services
platform accelerates the onboarding of cloud estates
and provides high levels of automation to reduce
problem resolution times and cost.
CloudExpressManagedIaaS
•24x7proactivesupportforVMs
• Easy quoting per VM per hour plus on-boarding fee
• No minimum deal size
• Integration with partner IT Service Management tools
FastTrackAzureMigrationis:
• Outcome based with no minimum deal size
• Easy quoting by VM
•Assessmentand24x7post-migration support is included
Enterprise AssessmentOffered as the first step in potential
transformation programmes for partners who
need a cloud strategy. This service helps you
to understand TCO on Cloud and ROI when
compared with on-premise. It typically leads
to significant workload migration projects,
modernisation of tooling and process and
partner skills development. The service is
suitable for a multi-cloud assessment and
providing the opportunity to re-platform to
SaaS/PaaS models.
Microsoft Azure Enterprise Agreement to Microsoft CSPBe profitable and successful as a Tier 2 Microsoft CSP with Tech Data. Choose to either build your own IP with our
help and support or simply leverage ours.
We can support your customer migration from Enterprise Agreements (EAs) to CSP with click to run solutions,
professional and managed services, our market leading cloud platform and Practice Builder, our partner
transformation programme.
Transforming your business is not easy. Whatever the size of your customer, a key part of moving them to Azure in
Microsoft CSP is the assessment, planning and migration of their current EA subscription resources.
Our certified and experienced consultants help you to analyse current customer EA subscription resources,
provide a subscription migration proposal and then create an appropriate migration plan for their subscription
migration, keeping downtime to an absolute minimum.
SAP Practice BuildingAimed specifically at partners looking to build on and develop their existing managed services and cloud practices,
SAP Practice Building provides a complete process for workload migration, starting with customer engagement
presales support to prove the cost efficiency of the migration to the cloud.
Building an SAP Practice
EngagingCustomers
• Understanding your customers’ challenges
• Data driven customer insights• Understanding the TCO• Overcoming customers’ objections
Optimising Operations
• Revising business models to prioritise agility and emerging trends
• Harnessing technology for next level of efficiency
• Defining services offering• Define pricing strategy• Empowering employees
RiskMitigation
• Financial Risk Control - Cost Control - Financing: Grow as your business grows. • Services - Optimisation of Operations - Migration Assessment - Turnkey Projects• SLA: Standard, Professional, Premium • Workforce alignment to challenges
Transforming Solutions
• New Scenarios• Leveraging digital platforms to innovate
and reduce delivery timeframes • Making customers your business partners • Connecting products to amplify and
redefine their value
SAP Services Overview
Sizing&PricingAssessment &
Migration PlanningMigration ManagedServices
Diff
eren
tiat
ors
1. Agility – architecture & quote in 2 business days.
2. Pricing simplicity – final price with all rebates & accelerators included
3. Easy access to SAP experts
4.Azureexpertise– we work closely with Microsoft to deliver the best architectures
1. We can act on behalf of the partner.
2.Azureexpertise– we work closely with Microsoft to deliver the best architectures
3. Competitive pricing & Vendor Funding management
4. Value Added Migration (not just L&S or P2V)
1. Non-Competing Partner
2.Azureexpertise– we work closely with Microsoft to deliver the best architectures
3. Competitive pricing & Vendor Funding management
1. Non-Competing Partner
2.Azureexpertise– we work closely with Microsoft to deliver the best architectures
3. Competitive pricing
How
it w
orks
• BDM sends Sizing Form to partner and CoE
• CoE supports the country & customer to fill the form (sizing)
• TD Services delivers a proposed architecture + Azure quote + estimated cost of migration in 2 business days.
• The partner has 2 hours of free consultancy to go through the proposal (Q&A)
• Cost of pre-sales for TD today funded by MS.
• Starts with a PO from the partner. TD Services will provide SOW.
• Done remotely by default – usually 8 hours of work.
• Can be done as a 2 day on-site workshop.
• We deliver a complete assessment and actionable migration plan (can be done by TD or by the partner) + a closed price for migration and managed services.
• Requires the Assessment & Migration Planning
• Phased approach – tested methodology.
• We can do a PoC for additional cost (bespoke). Azure subscription and creation of the concept included
• Bespoke services
Professional Services (Paid or Vendor Funded)Pre-sales Partner Paid
CSS Basic for Microsoft CSS Basic for Microsoft offers you 24/7 support for CSP products with partner access, 8, 12 and 24 hour SLA,
English support in business hours and Level 1, and Level 3 support.
Microsoft Escalation is CSP.
CSS Professional for Microsoft CSS Professional offers you 24/7 support for CSP products with partner access, 1, 2 and 4 hour SLA,
multilanguage support in business hours and Level 1, Level 2 and Level 3 support.
CSS Professional – Reseller
Monthly subscription fee for unlimited support for all your customers’ tenants.
CSS Professional – IoT Azure Reseller
Purchase 10 Azure tickets to be used within 12 months for any of your end users’ tenants.
CSS Professional – IoT MWP Reseller
Purchase 10 Modern Workplace tickets to be used within 12 months for any of your end users’ tenants.
Microsoft Escalation is Advanced Support.
CSS Elite for MicrosoftCSS Elite offers you pay as you go 24/7 support for cloud, hybrid and on-premise products with partner
and end user access, 1, 2 and 4 hour SLA, multi-language support in business hours and Level 1, Level 2
and Level 3 support. You can also customise your support with white label and personalise with pro-active
services, such as route cause analysis.
Microsoft escalation is Premier Support
24/7 Cloud Support Services (CSS)As part of your agreement with Microsoft, partners selling products via Microsoft’s Cloud Solutions Provider
(CSP) programme must provide post sales technical support to their respective end users. Cloud Support
Services allow resellers to enhance their support offering. CSS gives access to certified technicians, to make
sure clients experience professional customer service.
Tech Data offer multiple options for support, including a monthly subscription or a pay-per-ticket basis.
The CSS technical helpdesk provides break and fix support for Level 1 and Level 2 incidents and a preferred
escalation channel and follow-up through resolution for Level 3 incidents.
Visit our website at www.techdatacloud.eu
where you can find more information.
Next Steps
@TechDataCloud www.techdatacloud.eu
linkedin.com/showcase/tech-data-cloud/
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