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Program
QA/QC
Internal Quality Audits at HDRThe Evolution of a Quality Management System
American Society for QualityThe 33rd National Energy & Environmental Conference
Tucson, ArizonaAugust 27-30, 2006
Dan Domalik, P.E., CQAEast Region Lead Auditor
HDR Engineering, Inc.
Session T21: Achieving Quality in Auditing – Executing Projects in Global and US-only Environments
Program
QA/QCQA/QC
IntroductionHDRQuality OfficeQA/QC ProgramAudit ProgramSummary
IntroductionPurpose of PresentationMy BackgroundHDR
Quality OfficeQA/QC ProgramAudit ProgramSummary Who am I?
and
Why am I here?
1. Introduce HDR
2.Our Quality Program
3.Quality Auditing at HDR
How does a consulting engineering firm ensure design quality?
Program
QA/QC
HDRQuality OfficeQA/QC ProgramAudit ProgramSummary
IntroductionPurpose of PresentationMy Background
HDRQuality OfficeQA/QC ProgramAudit ProgramSummary
Introduction
QA/QCQA/QC
Structural Engineer – 10 years
BS Civil Engineering Technology
MS Civil Engineering
Professional Engineer (PE)
Lead Auditor – 1 ½ years
MBA? CQA? OJT!
Program
QA/QC
IntroductionHDRQuality OfficeQA/QC ProgramAudit ProgramSummary
IntroductionHDRQuality OfficeQA/QC ProgramAudit ProgramSummary
ServicesStatisticsProjectsAwardsGrowth
QA/QC
HDR is an architectural, engineering and consulting firm that excels at managing
complex projects and solving challenges for clients.
www.hdrinc.com
TransportationTransportation
EnvironmentalEnvironmentalArchitectureArchitecture
Power & EnergyPower & Energy
Water/WastewaterWater/Wastewater
Program ManagementProgram Management
PlanningPlanning
ConsultingConsulting
SecuritySecurity
ConstructionConstruction
Program
QA/QC
IntroductionHDRQuality OfficeQA/QC ProgramRegional/LocalAudit ProgramSummary
IntroductionHDR
Quality OfficeQA/QC ProgramAudit ProgramSummary
ServicesStatisticsProjectsAwardsGrowth
QA/QC
• Founded in 1917
• More than 5,200 employee owners
• Over 130 locations worldwide
• $730 million in fees (2005)
• Headquarters: Omaha, Nebraska
Program
QA/QC
IntroductionHDRQuality OfficeQA/QC ProgramRegional/LocalAudit ProgramSummary
IntroductionHDR
Quality OfficeQA/QC ProgramAudit ProgramSummary
ServicesStatisticsProjectsAwardsGrowth
QA/QC
Cooper River Bridge
Hoover Dam Bypass
City of Las VegasWater Pollution Control
Facility Expansion
Birck Nanotechnology Center
Ventana Medical Systems
Corporate Headquarters
Program
QA/QC
IntroductionHDRQuality OfficeQA/QC ProgramRegional/LocalAudit ProgramSummary
IntroductionHDR
Quality OfficeQA/QC ProgramAudit ProgramSummary
ServicesStatisticsProjectsAwardsGrowth
QA/QC
Engineering News-Record Rankings# 17 - Design Firm # 2 - Health Care # 2 - Solid Waste # 5 - Dams & Reservoirs # 7 - Correctional Facilities # 7 - Highways # 8 - Bridges # 9 - Treatment & Desalination
# 10 - Sewerage & Solid Waste # 10 - Transportation # 10 - Water Supply# 11 - Mass Transit & Rail # 13 - Wastewater Treatment # 15 - General Building # 16 - Fossil Fuel # 18 - Transmission Lines & Aqueducts
Program
QA/QC
IntroductionHDR
Quality OfficeQA/QC ProgramAudit ProgramSummary
ServicesStatisticsProjectsAwardsGrowth
Quality OfficeQA/QC ProgramAudit ProgramSummary
IntroductionHDR
QA/QCQA/QC
consulting engineering firm ensure design quality?
growingHow does acontinuously improve
Program
QA/QC
IntroductionHDRQuality OfficeQA/QC ProgramAudit ProgramSummary
IntroductionHDRQuality OfficeQA/QC ProgramAudit ProgramSummary
2008 Strategic PlanQMS/ESS
QA/QC
The HDR Quality Office: Leading Management’s Commitment to QualityQA/QC Program
Technical processes
Reviews
Technical tools
Training
Project Management
Client Satisfaction
Standards & SpecificationsQUALITY OFFICE
Program
QA/QC
IntroductionHDRQuality Office
QA/QC ProgramAudit ProgramSummary
2008 Strategic PlanQMS/ESS
QA/QC ProgramAudit ProgramSummary
IntroductionHDRQuality Office
QA/QCQA/QC
Quality Management Services (QMS)• QA/QC Procedures• Internal Audit Program• Best Practices• Peer Reviews• Client Report Cards
Engineering Support Services (ESS)• Internet/Intranet• Document control tools• Software support• Standardization• Project Management Tools/Training• Construction Administration
Program
QA/QC
IntroductionHDRQuality OfficeQA/QC ProgramAudit ProgramSummary
IntroductionHDRQuality OfficeQA/QC ProgramAudit ProgramSummary
HistoryComponentsProceduresTraining
QA/QC
Documenting our approach to delivering
Quality
“Work Well Done.”
• 1980’s – Created QA/QC Program
• Gradually ignored
• 1998 – Reestablished QA/QC Program
• Updated 2002-2006
• 2005 – Established Quality Office and Audit Program
• Regional Quality Directors
Program
QA/QC
IntroductionHDRQuality OfficeQA/QC ProgramRegional/LocalAudit ProgramSummary
IntroductionHDRQuality OfficeQA/QC Program
Audit ProgramSummary
HistoryComponentsProceduresTraining
QA/QC
• Program Documents• Quality Assurance Procedures• Quality Control Procedures• Technical Procedures
• Steering Committee• Regional Leaders• Technical Leaders• Marketing• Construction• Ad Hoc
• Program Implementation Responsibilities• Defines roles and responsibilities• From the President to all employees
• Internal Audits• Evaluate compliance with QA/QC Program• Identify opportunities for improvement• Share best practices
Program
QA/QC
IntroductionHDRQuality OfficeQA/QC ProgramRegional/LocalAudit ProgramSummary
IntroductionHDRQuality OfficeQA/QC Program
Audit ProgramSummary
HistoryComponentsProceduresTraining
QA/QC
• Policy & DefinitionsEstablishes basis for authorityCreates a common language
• Project GuidesProject Management tool
• Project CommunicationsOriginating and maintaining correspondence
• Project FilingPaper and electronic files
• Project ReviewsInform management, mitigate risks
• Drafting StandardsStandardize computer drawing production
• Quality Control ReviewsSenior independent reviewersVerify quality of deliverables
Program
QA/QC
IntroductionHDRQuality OfficeQA/QC Program
Audit ProgramSummary
HistoryComponentsProceduresTraining
Audit ProgramSummary
IntroductionHDRQuality OfficeQA/QC Program
QA/QCQA/QC
Program
QA/QC
IntroductionHDRQuality OfficeQA/QC ProgramAudit ProgramSummary
IntroductionHDRQuality OfficeQA/QC ProgramAudit ProgramSummaryHistory
RolesProcessResultsIssues
QA/QC
The missing piece of the puzzle…
Accountability
Audit Program white paper
Quality Office and Audit Program launched
Lead Auditors selected
Draft audit processes developed
5 pilot audits conducted
Audit processes finalized
Formal Audit Program rollout
Year-end reports developed
First repeat audits conducted
Program
QA/QC
IntroductionHDRQuality OfficeQA/QC ProgramRegional/LocalAudit ProgramSummary
IntroductionHDRQuality OfficeQA/QC ProgramAudit Program
Summary
HistoryRolesProcessResultsIssues
QA/QC
Quality Office DirectorReports to PresidentDevelops, coordinates, monitors
QA/QC Program DirectorEstablish, implement, maintainPromote awareness
Audit AdministratorOverall logistical support to Audit Program
Lead Auditors (East, Central, West)Coordinates and leads quality audits
AuditorsPart-time – 1 or 2 audits per year
Regional Quality DirectorsAudit follow-up, root cause analysisDevelopment of action plan
Office QA/QC Program CoordinatorsOn-site logistical support for audits
Program
QA/QC
IntroductionHDRQuality OfficeQA/QC ProgramRegional/LocalAudit ProgramSummary
IntroductionHDRQuality OfficeQA/QC ProgramAudit Program
Summary
HistoryRolesProcessResultsIssues
QA/QC
Program
QA/QC
IntroductionHDRQuality OfficeQA/QC ProgramRegional/LocalAudit ProgramSummary
IntroductionHDRQuality OfficeQA/QC ProgramAudit Program
Summary
HistoryRolesProcessResultsIssues
QA/QC
We review individual projectsWe report on a business group and office level
Program
QA/QC
IntroductionHDRQuality OfficeQA/QC ProgramRegional/LocalAudit ProgramSummary
IntroductionHDRQuality OfficeQA/QC ProgramAudit Program
Summary
HistoryRolesProcessResultsIssues
QA/QC
Observations → Findings → Areas for Improvement
Facts → Conclusions → Issues to Work On
Program
QA/QC
IntroductionHDRQuality OfficeQA/QC ProgramRegional/LocalAudit ProgramSummary
IntroductionHDRQuality OfficeQA/QC ProgramAudit Program
Summary
HistoryRolesProcessResultsIssues
QA/QC
Post-audit Action Item List (PAIL)
Program
QA/QC
IntroductionHDRQuality OfficeQA/QC ProgramRegional/LocalAudit ProgramSummary
IntroductionHDRQuality OfficeQA/QC ProgramAudit Program
Summary
HistoryRolesProcessResultsIssues
QA/QC
June 2005 – June 2006• 26 audits conducted• 327 projects ($150 million in fees)• 26 auditors participated• Well-documented audit processes • 4 procedure training modules
Outcomes• Increased awareness & focus• Greater process formalization• Shared best practices• More feedback
Program
QA/QC
IntroductionHDRQuality OfficeQA/QC ProgramAudit Program
Summary
HistoryRolesProcessResultsIssues
Summary
IntroductionHDRQuality OfficeQA/QC ProgramAudit Program
QA/QCQA/QC
Challenges Faced by Audit Program• Audit preparation – “gaming” the system• Small offices• Selecting projects for review• Consistency among
• Auditors• Audits• Regions
• Culture change – acceptance• Auditors “owning the problem”• Standardization vs. entrepreneurship• Keeping audit program “fresh”
Program
QA/QC
IntroductionHDRQuality OfficeQA/QC ProgramAudit ProgramSummary
IntroductionHDRQuality OfficeQA/QC ProgramAudit ProgramSummary
QA/QC
What did we learn?
Where are we going?
You improve what you measure
Strengths• Culture of quality – “Work well done”• Quality Control Reviews• Project files• Project management
Areas for Improvement• QA/QC training• 0% Reviews• Management Reviews• QC Plans
Program
QA/QC
Internal Quality Audits at HDRThe Evolution of a Quality Management System
American Society for QualityThe 33rd National Energy & Environmental Conference
Tucson, ArizonaAugust 27-30, 2006
Dan Domalik, P.E., CQAEast Region Lead Auditor
HDR Engineering, Inc.
Session T21: Achieving Quality in Auditing – Executing Projects in Global and US-only Environments
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