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Participatory DesignWhen:- design of organizational change- one organization / community- change = the people act differently- future users available
Aim:- improve users’ mastery & autonomy (i.e. user experience)- they make change, you make tools
How:phase 1: mutual learningphase 2: participatory decisionphase 3: making the change
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phase 1: Mutual learning- build knowledge for designers and users; NB both ways- build mutual trust & respect
Prototyping aims:- expand the space of design opportunities;- increase number of ideas by enabling users to get technical imagination
- different examples of technologies- extremes and trends- many examples- very non-finished- simple materials- invite users to make changes
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phase 2: Participatory decision- decide what to change- together with those who will make the change happen
Prototyping aims:- narrow the number of possibilities; what could work here, with these limits?
- relevant examples- details of few concrete ideas- focus on the role of the tool- decide which tool to develop
- share power and responsibility - shared quality standards - shared commitment POV: “overview”
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POV: “communicating on their own terms”
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phase 3: Making the change= manage many parallel change processes- build the tools- make procedures- prepare the organization for the change: learn new tools & new routines
Prototyping aims:- specify the artifact- work on important details of the artifact as it will be used in context- focus on the look & feel of the artifact and how that affects the use activity
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