Publieke dienstverlening rond de burger Walter Van Assche Luc Van Tilborgh Vlaamse Centrumsteden...

Publieke dienstverlening rond de burger

Walter Van AsscheLuc Van Tilborgh

Vlaamse Centrumsteden28/06/2010 - Gent

© fedict 2010. All rights reserved

The Belgian context

Belgium is a federal State

3 authorities at the same level federal 3 Communities (language, person) 3 Regions

10 Provinces

589 municipalitiesAIM : e-government must enable one virtual government consistent to the customers with full respect for every single competency

The role of FEDICT

FEDICT, an ‘horizontal’ Federal Public ServiceComputerization of Belgian State

– Develop & Implement e-gov strategy

– Support Federal Public Services in their implementation

– Develop & Implement Standards - Guidelines

– Create and operate a common infrastructure

– Manage the Inter-Gov Relationships

– Help to develop customer-centric services that last

Computerization of Belgian Society

Belgium, ICT knowledge Region

Organisatie

Fedict

Fedict shared services

Fedict select

Supporting services

Stakeholders

Klanten

Leveranciers

Partners

Medewerkers

Publieke opinie

Beleid, regelgeving

Waarden

Innovatie

Loyaliteit

Integriteit

Proactiviteit

Resultaatgerichtheid

Collegialiteit

Klantgerichtheid

Historiek2001 n Fedict opgericht

2002 n Fedict operationeel

2002-3 n Informatisering van de Staat Implementatie eerste bouwstenenen realisaties van Fedict

2004 n Service-concept De bouwstenen worden vertaald naar diensten voor de klanten, geconcretiseerd in een dienstencatalogus.

n Informatisering van de samenleving Stimuleren van de vraagzijde.

2005 n ICT-innovatie- en -kennisregio Fedict profileert België als ICT-innovatie en -kennisregio in het buitenland.

n Information Security geïnitieerd

2006 n Integratie e-gov vzw

2007 n Matrixwerking Verticale competentiepools (directoraten-generaal) en horizontale programma’s (projecten en diensten).

n Business Process Management BPM wordt een nieuwe ‘competence’ binnen Fedict.

2008 Reactualisatie en ‘verservicen’ van de bouwstenen

Integratie ICT Shared Services en omdoping tot Fedict Shared Services

E-gov vzw wordt Fedict Select

Evolutie

Netwerkomgeving (Fedman)

Transactieomgeving UME, FSB Authentieke bronnen

Toegangs- en toepassingsomgeving

Beveiligingsomgeving

Matrix

Programma's

Competence pools

Programmastruktuur

Senior responsible owner

PMT

Projecten

Services

Citizen CentricityCOMM

ON BACK-OFFICE

COMMON

PROCESS FLOW

COMMON KEY

MODULES

E-APPLICATIONS

TOOLS

MandatesAt

tribu

tes

Del

egat

ion

Roles

ONE COMMON BACK-OFFICE

SECURITY LAYER

…Ministr

yA

MinistryB

MinistryC

MinistryZ

FEDMANFederal Service Bus

National Portal Website

Building Blocks

ONE UNIQUE ELECTRONIC KEY: THE BELGIAN eID

Purpose of the eID projectProve your identity

Signature tool

Provide an electronic identity card to the Belgian citizen that will allow them to authenticate themselves towards different applications and to place a digital signature

Electronic identity card (eID)

Children <12 years old

Foreign residents

Belgian citizens >12 years old

LOTS OF e-APPLICATIONS

Lots of applications of the eID card

student cards

Healthcare

e-commerce

Driver’s license

Proof of membership

SSO, etc.

Home banking

What can we do with the eID today?

Federal e-gov applications:

Social Security: declaring employees statusMobility: requesting car license platesOnline consultation of your National Register file (

https://mijndossier.rrn.fgov.be)VPN (teleworking)Online tax declaratione-notary: signing and deposit of purchase actse-procuremente-invoicing for public sectoretc.

Regional applications:

Flemish Parliament: submitting and electronically signing decrees, questions and resolutions

Academy of Fine Arts Flemish Region: enrolment via eID

Vlaamse Huisvestingsmaatschappij: enrolment via eID

What can we do with the eID today?

What can we do with the eID today?

e-loket:• Requesting certificates (vb. marriage, birth, ...)• Requesting change of address• etc.

School enrolments Enrolment/access to libriaries Access to swimming pools Access to container parks Electronic declaration of death etc.

Local applications:

Lots of TOOLS at your disposal

Quick Install

1. Install the eID software

2. Connect the card reader to the computer

3. Consult your data

http://www.belgium.be

05/05/2009 | Bruxelles

Direct access to more than70 on-line transactions

eID Middleware Reading of the data – Certificates - Card & PIN

https://mondossier.rrn.fgov.be

www.checkdoc.be A website to verify whether Belgian identity documents are valid or

not: passport identity card residence permit with chip

Registration the first time

Sources authentiques

sign.belgium.be

Sign documents with eID

Different source formats supported

Generates signed PDF

Fiscality

eHealth

http://eid.belgium.be

http://map.eid.belgium.be

Lots of MODULES at your disposal

MODULES FAS:

Federal Authentication Service via eID

e-LOKET: Tool to allow municipalities to offer electronic services to its citizen in a secure way

e-DEPOT: Service to allow notaries to faster register acts

PersonService: Webservice to allow fast query about physical persons in the public registers

DIGIFLOW: User interface the Public Sector uses to get access to the FSB

IAM: Identity and Access Management

MAGMA: Delegation of powers between two legal entities in order to allow the second to operate

on-line transactions in the name of the first (accountants, social reprenstatives, ...)

e-PAYMENT: Service package to allow public authorities to introduce electronic transactions

Standard usageStandard Process Flows

Standard approach

WEB

FSB

FEDMAN network

Authentic Sources

Example1: citizen files a complaint “theft”

e-FORM

FAS

FSB

Police

Ticket #

Push

e-LOKET

Future developments

Identity and Access Management

IDENTITY

NAME

DATE of BIRTH

PLACE of BIRTH

GENDER

ADDRESS

NATIONALITY

FAMILY STATUS

CEO of COMPANY

LAWYER

FATHER

MEMBER OF SERVICE CLUB

ACCOUNTANT

MEMBER of BOARD

SOCIAL SECURITY

DRIVING LICENSE

Conclusion

Common and secure back-office infrastructure

Common electronic key

Common rules of usage

Common tools

Common legislation

BUT:

No centralized system

Full political liberty of development by ministry (but with accountability)

Liberty of choice (HW-SW)

Future proof

BETTER SERVICE TO CITIZEN, ENTERPRISE and PUBLIC SECTOR CUSTOMERS

This is for Belgium, but what about the rest of Europe?

SECURITY LAYER

FEDMANFederal Service Bus

National Portal Website

…MinistryA

MinistryB

MinistryC

MinistryZ

Gateway to EU

Region A

Region B

Region C

Region Z

Municipality A

Municipality B

Municipality C

Municipality Z

……

Country1

Country2

Country3

CountryX

…

EU pilots that work on cross-border interoperability

Th@nk you!

Luc Van TilborghProgram manager AIM

Maria-Theresiastraat 1/3Bruxelles 1000 Brussel

TEL +32 2 212 96 10FAX +32 2 212 96 99

luc.vantilborgh@fedict.be

www.belgium.be/fedict