QAD BPM: Let Process Be Your Guide - MWUG

LEARN. NETWORK. DISCOVER. | #QADexplore

QAD BPM: Let Process Be Your Guide - MWUGRob Cramer – BPM, Practice Manager

The following is intended to outline QAD’s general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, functional capabilities, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functional capabilities described for QAD’s products remains at the sole discretion of QAD.

Safe Harbor StatementQAD BPM: Let Process Be Your Guide - MWUG

Agenda What is BPM …QAD BPM? Demonstration Standard Processes What is Being Process Driven? Questions?

QAD BPM: Let Process Be Your Guide - MWUG

What is BPM … QAD BPM?

“Processing power is creating a digital explosion in our tools ability to do more with less at a faster rate, and bandwidth is increasing exponentially, and storage is moving to the cloud, over the next five short years we will be transforming how we sell, market, communicate, collaborate, innovate, train, and educate.”

Daniel Burrus Flash Foresight

Repetitive tasks?

Rule-based skills?

“ Intelligent systems are going to be able to do those procedures for you.”

Makes You the Best? (KPIs, Metrics)QAD BPM: Let Process Be Your Guide - MWUG

Cost LeadershipDifferentiation

Innovation Operational Effectiveness

What Holds You Back? Constrains You?

Compliance−Regulatory−Customer

Bottlenecks−Quality−Decision Making−Lead Time

• Strategic Directions• Current IT

Environment• Metrics and KPIs• Business Processes• Industry and Market

Requirements

Discover

It’s All About Processes

Direct/Core

Indirect/Support

EnterpriseApplications

QAD BPM

EnterpriseApplications

Type of Process

Solution

Key ProcessesQAD BPM: Let Process Be Your Guide - MWUG

Problems with Processes Quality of processes Low value-added activities Tracking events and measuring

performance real time Compliance Paper, memory based

Documenting handoffs, timing, and responsibilities often leads to productivity

improvements of more than 12 percent.

QAD BPMQAD BPM: Let Process Be Your Guide - MWUG

What is Business Process Management (BPM)?

“Systemic approach for capturing, designing, executing, documenting,

measuring, monitoring, and controlling both automated and non-automated processes to meet the objectives and business strategies of a company. “

Benefit ExampleEliminate Manual Data Entry

Reduction in time 80%

Reduce Process Cycle Time

Reduction in time to process change orders 75%

Reduce Manual Analysis/Routing

Elimination of 80% of manual activities

Benefits: EfficiencyQAD BPM: Let Process Be Your Guide

Benefit ExampleHandle Exceptions Faster & Better

Distressed shipments saving 70%

Make Better Decisions Better review process results in $3M saved in billing dispute write-offs

Consistent Execution Customer satisfaction improvement to 92%

Benefit: EffectivenessQAD BPM: Let Process Be Your Guide

Benefit ExampleFaster Regulatory Compliance

Change customs related processes within 90 days to comply with new federal regulations

Support New Business Models

Change shipping partners within 10 minutes in core process

Benefit: AgilityQAD BPM: Let Process Be Your Guide

Free if current on maintenance On Demand, On Premise Technical dependencies

−QXtend 1.8.3 +−QAD 2011EE + or QAD 2007.1 SE +−.Net 2.9.4+−OpenEdge 10.2B 07 09+−Java 6

Foundational RequirementsQAD BPM: Let Process Be Your Guide

Demonstration

Standard Processes

QAD BPM: Let Process Be Your GuideStandard Process: Inspection

Standard Process: Receiving Process

QAD BPM: Let Process Be Your Guide

Per Process Cost ConsiderationsImplementation (Per Process)

Model Process (1-5 Days)

Implement Process(1-5 Days)

Go Live Support(0-3 Days)

Configuration Migration(1-2 Days)

Project Management(1-3 Days)

QAD BPM: Let Process Be Your Guide

What is Being Process Driven?

Process Management FocusQAD BPM: Let Process Be Your Guide - MWUG

BusinessProcess

Management

Objectives & Strategy

Analyze & Optimize

Implement

Solution Analysis

Solution Modeling

Assessment

Process Managed Organizations Strategic plans drive processes Relationship between processes and key

business results Strategic assets to be understood,

managed, and improved to deliver value-added products and services to clients

Reach towards an even higher level of performance.

Know business processes and capture them in process maps, procedure manuals, or agreed ways of doing things

Managers track the performance of processes

Top management systematically invests in its processes

It’s a regular way of doing things

Do You have a Process Focus?QAD BPM: Let Process Be Your Guide - MWUG

Assessment: Targets for Improvement

Large & complex Dynamic Business & technical in nature Human intelligence & judgment required Coordination essential Compliance requirement

Sample Selection Criterion Clear and direct linkage to management

objectives Consider value of process to business and

its health Customers rarely interact with just one

function Focus on eliminating a key system

constraint

Question Yes NoIs your team failing to meet quality, cost, or time requirements?Are there significant external developments that may require considerable adjustment to current processes?Re there important changes within your organization that may suggest a need for process improvementHave you seen evidence of fragmentation and lack of cooperation or coherence in how work is being carried out?Are customers complaining about the quality of service they are getting from your team?Does your team’s performance compare unfavorably with that of other teams in the organization that do similar work?Do tasks often get done incorrectly the first time?Are some tasks taking too long to complete?Do certain procedures seem overly complicated?

Is Process Improvement Necessary?

Process Cost Saving

Potential

Source of customer complain

Opportunity for

Improvement

Easy to Chang

Source of staff

frustration

Total Score

Setting up new accounts

5 5 2 2 4 18

Evaluating applicant credit history

4 2 4 3 4 17

Process Selection MatrixQAD BPM: Let Process Be Your Guide - MWUG

Map the existing process Examine the process map to identify problems Interview stakeholders to gain insights on the

process Benchmark how other organizations handle the

process

Solution Modeling: Analyze ProcessQAD BPM: Let Process Be Your Guide - MWUG

Assist in understanding existing processes and designing solutions

Communicate real world state and what team wants to change to

Not an organizational chart Less abstract

Pictures Are VitalQAD BPM: Let Process Be Your Guide - MWUG

Meet performance targets? Potential issues? Improvement opportunities? Anything missed? Is it important? Test Your Ideas Implications?

Solution Analysis: Document & Refine the New DesignQAD BPM: Let Process Be Your Guide - MWUG

Hurdles−Resistance from employees−Resistance from managers−No champions to push the effort

ImplementQAD BPM: Let Process Be Your Guide - MWUG

Is the new process’s outcome free of errors or defects?

Does the process produce its intended outcome in a timely manner?

Are customers satisfied with the process’s outcome?

Does the process produce its intended outcome in a cost-effective manner?

Analyze & OptimizeQAD BPM: Let Process Be Your Guide - MWUG

Explore 2014

May 5 – 8, 2014 New Orleans La. 650 + attendees

"The benefit of attending Explore for me is to be able to see not only where the organization is today but where it's going in the future."

Toni Clubb, CFO, VitaTech

Why Come to Explore? QAD BPM: Let Process Be Your Guide - MWUG

Learn−40+ sessions (Including BPM)−Hands-on Training (Including BPM)−APICS continuing education credits

Network−Sharing best practices−Personal interaction/networking

Discover−Not just ERP−New functionality−Leveraging QAD investment

Why Come to Explore – Focus QAD BPM: Let Process Be Your Guide - MWUG

Presenter Name:

−Rob Cramer, rac@qad.com

Questions & AnswersQAD BPM: Let Process Be Your Guide - MWUG

QAD BPM: Let Process Be Your Guide - MWUG

Documents

QAD - Business Intelligence Platform MWUG – Presentation by Capital Safety Mike Booke – Global VP of IT Andy McDonald – Solutions Analyst

QAD Integrated Customization Toolkit (ICT) Romeo Sequeira QAD 1

QAD Konfigurator

Qad cat 2014

Ideas in Action: Stuff I Learned at MWUG

AUTOMOTIVE - QAD Inc

QAD. Smith

QAD Business Intelligence

QAD Pitch Report QAD EDI

Realizing Operational Benefits with the Planning ... Operational Benefits with the Planning & Scheduling Workbenches Eric Wolfrom, Freudenburg-NOK Brent Shooltz, QAD Inc, MWUG 2013

QAD Solution Guide V 35 2018 · QAD Solution Guide V 35 2018 Page 1 of 108 QAD Solution Guide 2018

Biet Qad Village

QAD Training MWUG Slides - Logan Consulting Slides-QAD... · QAD Training MWUG Slides September 2015 ... Contract Assembly Finished Packaging ... Costing Forecasting Variances

QAD REPORTING FRAMEWORK - Midwest User Group · QAD .NET Reporting Framework 9/28/2010 MWUG Conference Fall 2010 ‐Dearborn, MI 1.NetReporting Framework Presented by Mark Goldston,

QAD Reporting Framework

Qad catalog 2012

What’s New in the QAD Learning Center? Bernadette Bagley, March 2014 MWUG Spring Conference

Qad Bhar (Iqbalkalmati.blogspot.com)

QAD Demand Management

QAD Configurator Rea Buchanan QAD September 28, 2010