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7/29/2019 Recruitment Process of HDFC Bank
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By:
Sumandeep Kaur
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New joinees documentation
Reference Check Process
Transfers and Updations PPR Confirmations
Exit and Relieving letter
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Banking in India originated in the lastdecades of the 18th century.
The first banks were THE GENERAL BANK OF
INDIA, which started in 1786, and BANK OFHINDUSTAN, both of which are now defunct.
The oldest bank in existence in India is the
STATE BANK OF INDIA, which originated in
the BANK OF CALCUTTA in June 1806. The first fully Indian owned bank was the
ALLAHABAD BANK, established in 1865.
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Housing Development Finance Corporation
Founded in 1977 by Hasmukh bhai Parakh
HDFC Bank was incorporated in August
1994Among the first in new generation
commercial banks
Registered office in Mumbai, India
Promoted by HDFC, the parent company IPO in India in 1995
Listed in NSE, BSE, NYSE(ADR)
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Type Public
Founded 1994
Headquarters HDFC Bank Ltd.,Mumbai, India
Industry Banking, Insurance,Capital Markets andallied industries
Products Loans, Credit Cards,
Savings, Investmentvehicles, Insurance etc.
Net revenue Rs.2,509.6 crores
Net income Rs. 4,634.3 crores
Website www.hdfcbank.com
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To analyze the methodology and
discrepancies in Reference Check Process.
To find out the more preferable method for
reference check process. To analyze the procedure of new joiners
process at HDFC Bank and find out
discrepancies.
To calculate the days in completion of wholeprocess.
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Research Design:Descriptive Research
Sampling design:
Universe: Universe refers to the total units in
the field of inquiry. Universe of the study wasemployee of HDFC Bank.
Sampling Unit: Sampling unit of this study wasnew joiners of HDFC in North and East Region
Sampling techniques: Convenient judgmentsampling has been used to save time and to
meet the Objectives.
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Lack of time and resources.
Limited interaction with new employees.
Telephonic communication was not
adequate. Time constraints were there.
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Strengths :
Right strategy for theright products.
Superior customer
service vs.competitors.
Great Brand Image.
Products haverequired
accreditation. High degree of
customer satisfaction.
Good place to work
Weakness :
Some gaps in rangefor certain sectors.
Customer service
staff needs training. Processes and
systems, etc
Management coverinsufficient.
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Opportunities : Profit margins will be
good.
Could extend to
overseas broadly. New specialist
applications.
Could seek bettercustomer deals.
Fast-track careerdevelopmentopportunities on anindustry-wide basis.
Threats : Legislation could
impact.
Great risk involved
Very high competitionprevailing in theindustry.
Vulnerable to reactiveattack by major
competitors. Lack of infrastructure
in rural areas couldconstrain investment.
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To find out the number of salary pendingcases @ North.
438
168
4
610 610 610
0
100
200
300
400
500
600
700
Salary Processed Salary Pending NJ Exit
Number of Salary Pending Cases(3 April to 7 June) @ North
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226 226 226
0
50
100
150
200
250
Salary Processed Salary Pending NJ Exit
Number of Salary Pending Cases @ East
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Reasons Percentage
Name Mismatch 17%
Date of Birth mismatch 1%
Medical5%
Acceptance Letter 10%
Delay in Documents 25%
Date of Joining Mismatch 1%
Salary Account Pending 41%
Relieving Letter Pending 5%
Delay in Confirmation 2%
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87%
13%
Status of Reference Check Process(3 April to 7 June)
Closed Cases
Pending Cases
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52%
48%
Mode Used for Reference Check
Telephone
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Reference Check Process New Joinee Process
Cut Off 21 21
North 15 23
East 21
21 21
15
23
21
0
5
10
15
20
25
NumberofDays
Process
Average days in Completion of Process
Cut Off
North
East
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The percentage of salary pending cases in North
region was 28% and salary processed cases were
72%. In East region it was 44% and salary pending
cases were 54%.
The reasons behind delay in salary processing
were name mismatch in documents, delay in
receiving documents from upcountry locations,
delay in opening salary accounts of employee.Other reasons were Date of Birth mismatch,
delay in receiving medical report of employees,
delay in receiving acceptance letter.
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The percentage of the status of referencecheck process as on 7 June 2012 was; 87% caseswere closed and rest 13% were pending.
Telephonic method was used in 48% cases and
Email was used in rest 52% cases for receivingrevert from referees.
The average number of completion of wholeprocess was as follows:
New joinees processNorth Region- 23 days
East Region- 21 days
Reference Check process
North Region- 15 days
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REFERENCES
Websites: Retrieved on www.hdfcbank.com/ Retrieved on welcometohr.com/
Retrieved on www.humanresourcesiq.com/
Retrieved on www.myreferences.com/
Retrieved on http://humanresource.net.in/
Books:
Human Resource Management by K. Aswathappa Recruitment and selection: Hiring the People You Want
by Eric Garner
HDFC Brochure
HDFC Annual Report
http://www.hdfcbank.com/http://www.humanresourcesiq.com/http://www.myreferences.com/http://humanresource.net.in/http://humanresource.net.in/http://www.myreferences.com/http://www.humanresourcesiq.com/http://www.hdfcbank.com/Recommended