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Reporting Child Abuse/Neglect Flowchart
You Suspect Child Abuse or Neglect • Youhavereasontosuspectthatchildabuseorneglecthasoccurred.Forinstance,achild
eitherdisclosedtoyouoryourecognizedthesignsofchildabuseorneglect.
Call the Hotline: 1-800-482-5964 • Organizetheinformationforyourreport • ImmediatelynotifytheHotline:
* Phone:1.800.482.5964 * Fax:1.501.618.8952 Faxreportsmayonlybemadebyamandatedreporterprovidinghisorhercontact
information.Faxreportsmayonlybemadeinnon-emergencysituationsusingtheCACDHotlineForm.
* IftheHotlineworkerisNOTavailable,youwillhearthefollowingrecordingwhileonhold:“Pleasehold,allcallsareansweredintheordertheyarereceived.”
• AHotlineworkeracceptsyourcall. • Youreportinformationonwhatyouhaveseenandheard. • Youwillbetoldwhether the report will be accepted. • IfaHotlineworkerdoesNOTacceptyourreportandifyoudisagree,youmayaskto
speaktotheHotlineSupervisor.Youmayrequestreferencestoappropriateresources.
Investigation • Onceacallisaccepted,theinvestigationwillbeginwithin24-72hoursdependingon
theseverity. • Theinvestigatordetermineswhether the report is valid.
* Ifthereportisvalid,thelocalpolicedepartmentandtheProsecutor’sofficewillbenotifiedoftheallegedcrime.ApoliceinvestigatormaycontactyouinadditiontothestatepoliceorDCFSinvestigator.
* IfthereportisNOTdeterminedtobevalidforchildabuseorneglect,theinvestigatordeterminesifanysafetyconcernsexistforthechild.
• DCFSinvestigatordeterminesiftherearesafetyconcernsforthechild. • DCFSworkswiththefamilytodevelopasafetyplan. • Aninvestigatorinterviewsyouandmayspeaktootherfamilymembers,potential
witnessesorprofessionalsaspartoftheirinvestigation.
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Finding • Investigatordetermines“bypreponderanceoftheevidence”whethertheperpetrator
committedtheabuseorneglect. * Ifnoabuse/neglectoccurred,thecaseisunsubstantiated.However,DCFSmayrefer
thechildandfamilytoappropriatecommunityservices. * Ifyes,childabuse/neglectoccurred,thecaseissubstantiated.
• ThereportisretainedinthestateCentralRegistryandDCFSwillrecommendservicestostabilizethefamilyandprotectthechild.
• Incasesofseriousabusereportedbyschoolpersonnel,DCFSsendanotificationoftruefindingstothechild’sschool.Thereportisconfidential.
• AsaMandatedReporter,youwillreceivealetterinformingyouofthefindinginacaseyoureport.Otherspecificinformationaboutthereportcannotbereleased.
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