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A presentation at SAP Tech Ed Madrid by Peter Wiotti & Magnus Jansson Operations Manager & Basis Team Leader, Implema AB, Sweden and Eric Robertson Global Lead, SAP Solutions Cisco Systems
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Session: 12809
Peter Wiotti & Magnus Jansson Eric RobertsonOperations Manager & Basis Team Leader Global Lead, SAP SolutionsImplema AB, Sweden Cisco Systems
SAP Application Lifecycle Management Run SAP Like a Factory with Operational Automation
© 2012 SAP AG. All rights reserved. 2
Disclaimer
This presentation outlines our general product direction and should not be relied on in making a purchase decision. This presentation is not subject to your license agreement or any other agreement with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or to develop or release any functionality mentioned in this presentation. This presentation and SAP's strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP intentionally or grossly negligent.
© 2012 SAP AG. All rights reserved. 3
Solution Manager
Implementation
TechnicalTemplates
Operations
Application lifecycle management Route to operational best practices
SAP Enterprise Modeling Applications by Software AG
ModelTemplates
TestPlan
LearningMap
SolutionMaintenance
Project
ImplementationProject
Manual Processes
SAP TestAcceleration and
Optimization
Automated Testing
SAP Application Visualization
by iRise
Requirements Visualization
SAP Quality Center by HP
Testing
SAP Central ProcessScheduling
by Redwood
SAP Extended Diagnostics by CA Wily
Monitoring, Java Diagnostics
Process Model3 Levels (IT View)
Process Model5-7 Levels BPR
Job Scheduling, Enterprise Process
Automation
© 2012 SAP AG. All rights reserved. 4
Solution Manager
Implementation
SAP IT Process Automation by Cisco
(Technical Operational Processes)
TechnicalTemplates
Operations
Application lifecycle management Route to operational best practices
SAP Enterprise Modeling Applications by
Software AG
ModelTemplates
TestPlan
LearningMap
SolutionMaintenance
Project
ImplementationProject
PreDefined
Custom
Automated
SAP Test Acceleration and
Optimization
Automated Testing
SAP Application Visualization
by iRise Requirements
Visualization
SAP Quality Center by HP
Testing
SAP Central ProcessScheduling
by RedwoodJob Scheduling,
Enterprise Process Automation
SAP Extended Diagnostics by CA Wily
Monitoring, Java Diagnostics
Process Model3 Levels (IT View)
Process Model5-7 Levels BPR
SAP Landscape Virtualization Management
System copy; refresh
© 2012 SAP AG. All rights reserved. 5
Problem: Due to the adoption of advanced IT and SAP landscapes, IT is being asked to do more with less faster while reducing risks and ensuring a higher quality of service delivery.
Our Goal: A solution that reduces the Total Cost of Ownership of IT and goes beyond monitoring by standardizing, unifying, and automating the best practices for SAP and IT operational processes.
SAP IT Process Automation by CiscoOverview
© 2012 SAP AG. All rights reserved. 6
RunSAP Like A Factory – Automating Technical Operations
Technical Administration: Automate Operational and Administrative Plans or Procedures that
can be scheduled and delivered by reports via mobile devices Be Proactive rather than Reactive!
Example Scenarios: Administrative Landscape Checks Portal Checklist, SAP HANA Checklist Pre and Post Landscape readiness checks after
SysCopy/Refresh Corrective Actions:
When a queue is stuck Database tablespace issues User session issues Failed batch jobs, short dumps, RFC connections
450+ Process Flows
Inspect
Adapt
Do
Requests Plan
© 2012 SAP AG. All rights reserved. 7
RunSAP Like A Factory – Automating Technical Operations
Technical Monitoring and Alerting: Your system is configured to trigger alerts when thresholds are not met
or the system / interface is down. You have achieved alerting. Now What?
• What are the actions to be taken?
• What additional information is required?
• What other influences could be the cause?
• Is the Alert Meaningful?
RunSAP Operational Procedures or Action Plan 450+ Visual Process Flows (Plan) Visual Editor (Customize Plan)
Inspect
Adapt
Do
Alerts Plan
© 2012 SAP AG. All rights reserved. 8
SAP E2E Alert Inbox
© 2012 SAP AG. All rights reserved. 9
E2E Response – SAP Incident Report
Description: SAP Indicates task to be performed manually using SU01. Automation Requirement: • Check if user is locked • Unlock the user• Review system log entries for initial lock reason • Scenarios provided (SM Locked users / SM Resolve locked users)
© 2012 SAP AG. All rights reserved. 10
Automation ProcessesTr
ou
ble
sho
oti
ng
Co
rrec
t P
rob
lem
© 2012 SAP AG. All rights reserved. 11
Alert Inbox – After Update by ITPA with Automation Summary update
Description: Alert updated with Automation Summary with resolution details
© 2012 SAP AG. All rights reserved. 12
RunSAP Like A Factory: Going Beyond Alerting
© 2012 SAP AG. All rights reserved. 13
RunSAP Like A Factory: Going Beyond Alerting
© 2012 SAP AG. All rights reserved. 14
RunSAP Like A Factory: Going Beyond Alerting
© 2012 SAP AG. All rights reserved. 15
Performs System and Infrastructure Health Checks
Pinpointed Diagnostics that help IT perform automated corrective actions before they impact business, with IT checkpoints and full audit tracking
Speeds up HANA implementations
Ensures that HANA best practices are followed to drive efficient IT operations
HANA workload profiling for integration into 3rd party operations.
Enables full landscape visibility across HANA operations
Enhances low-touch plug-and-play HANA operations
SAP IT Process Automation by Cisco Automation pack for SAP HANA - Excellence in HANA Operations
ENSURING OPERTIONAL EXCELLENCE FOR YOUR HANA INVESTMENT
KNOWLEDGE BASE CORRECTIVE
ACTIONSOPERATIONAL EXCELLENCE
MONITORING + +
New
Customer Story: Implema
• Leading Swedish SAP Supplier for SME• SAP Partner Edge Gold• Nordic Partner of the Year 2009• First to sell SAP on Demand in Sweden
2011
Why automation is needed?• Seeking to be proactive with the systems we manage and not reactive
• SAP is a strategic platform and needs to be available 24/7/365
• Simply hiring more SAP expertise would not allow us to keep pace with
business needs & would not increase efficiency of managing
environments
• Want to reduce potential for notifications of SAP issues from the users
• Hardware level monitoring does not report on application level events
(system dumps, user timeouts, extended runtimes, etc.)
Why Cisco?• Provides one system that simplifies SAP performance management
across environment
• Enables proactive approach through:– automated daily checklist monitoring
– intelligent alerts for user lockouts
– intelligent alerts for system and hardware performance
• Supports more efficient staff deployment
– SAP experts can focus on new modules or functionality
– Supporting staff can take on many daily SAP management tasks with Cisco
TEO to help them
© 2012 SAP AG. All rights reserved. 19
Automate SAP and non-SAP IT
Operational Best Practices
Quick deployment with small foot print. No agents.
Consistent troubleshooting and remediation, regardless of time of day, with audit trails
Automatic proactive resolutions
Centralized IT process knowledge base
Integrate into existing monitoring solutions (SAP Solution Manager, Microsoft, HP, IBM, BMC, CA, etc.)
Integrate into existing help desk solutions such as BMC Remedy, ServiceNow, and HP Software Service Manager
Automate Alert & Incident response
process
Automate remediation with Approvals
Automate Run SAP Operations and
Procedures
450+ Best Practices Content Flows for SAP Business Apps
and SAP HANA
Visual Modeling of IT Operational Processes
Automated Reports of IT Operational Process Runs with built-in ROI
Third-PartyAdapters & Automation Packs w/ Solman 7.1
support
SAP IT Process Automation by CiscoKey Features
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