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Runway Reference: Extending the Reference Catwalk Beyond the Library WallsSUNYLA 2012
Matthew LaudicinaColleen LougenLauren MarcusValerie Mittenberg
Sojourner Truth Library,SUNY – New Paltz
Sojourner Truth Library:Renovated Main Entrance
Floor Plan: Renovated Main Floor
Mock Up: Renovated Study Room
LES Being Renovated
Reference Books in Temporary Compact Shelving
Temporary Office Spaces
West Elevation:Current View
Mock Up: Renovated West Elevation
Holland House Library, September 1940
2007/08
2008/09
2009/10
2010/11
2011/12
0 2,000 4,000 6,000 8,000 10,000 12,000 14,000
AskRef VirtualTechnologicalInformationalDirectional
Reference as we know it…
Meaty Questions:
• I need a book about Hittite Rhytons.
• Are dress sizes the same in England?
• I need the weather report for New Paltz from this same day last year, but it has to include precipitation.
• I need primary sources published by the Society for the Suppression of Vice.
• What is the cost of a commercial security system?
• I need the transcript of a 2005 Good Morning America episode about a cocktail waitress fired for being too fat.
Enhanced Remote Access:
1. Virtual Reference: • Underutilized
• Proven effectiveness as remote reference
• Effectively promote print and electronic resources as well as reference services
• May not promote continued use of “physical” library
2. Roving Librarians:
• Librarians take reference to the stacks
• Outreach to students that do not often visit Reference Desk
• Possible reduction in desk hours
• Privacy and noise concerns
• Learning curve for librarians
3. Satellite Librarians:
• F2F library help at dedicated location, most similar to Reference Desk
• Outreach to faculty and students that don’t often visit library
• Promotion of services and resources to entire academic community
SatelliteIdea
Buzz Session
Transparency
Library Help Survey
• Designed as a team
• First draft too broad (included questions about past experiences using different forms of reference services and user satisfaction)
• Final draft focused on Satellite service (preference for campus locations “in addition to the library” for satellite Library Help Station and time of day staffed)
Win $50!Survey Introduction informed students about upcoming Renovation of Main Floor
The survey open month of April.
Survey Takers entered into a drawing for a $50.00 gift certificate at the campus bookstore.
Survey Monkey Select
• $204.00 annual subscription
• Unlimited responses vs. 100
• Excel export and printable results
• Multiple custom reports
• Month of April
• Library webpage under Announcement Tab
• Large Rotating Image
• Embedded in Libguides
• Instructional Sessions
226 217 67 215 114 83 104 36 other
579 total responses
Comments: You Can’t Make This Stuff Up
226 217 67 215 114 83 104 36 other
First Choice: Student Union Building
• Gathering place
• Hub of student & faculty activity
• Renovated in 2010
Student Union Atrium
Student Union Atrium
• Upstairs, away from main hub
• Low traffic & visibility
Second Choice: Lecture Center
Third Choice: Humanities Building
• High visibility & foot traffic
• Close to computer labs, classrooms, vending machines, cafe
Career Resource Center
Schedule of Service
Hours of Operations:
Monday: 1:30 – 3:30
Tuesday: 1:30 – 3:30
Thursday: 1:30 – 3:30
Staffing of Satellite Service
Furniture and equipment
Outreach & Assessment
• Did you find the service useful?
• Would you like to use the service in the future?
• Where else do you think this service could be offered?
Survey Questions
Dawson, Patricia A. “Are Science, Engineering, and Medical Libraries Moving away from the
Reference Desk? Results of a Survey of New Jersey Libraries.” Science & Technology Libraries
30.4 (2011): 343-353. Print. This article summarizes the results of a 2009 survey, conducted by a
53 member consortium of academic and special libraries, that explores the use of traditional and
nontraditional reference models. Models include virtual reference, roving reference, research
consultations, and tiered reference services. Data extracted from the study supports the
conclusion that science, engineering, and health sciences libraries still use traditional reference
models, and often supplement services with virtual reference.
Dempsey, Megan. “Blending the Trends: A Holistic Approach to Reference Services.” Public Services
Quarterly 7.1/2 (2011): 3-17. Library, Information Science & Technology Abstracts with Full Text.
Web. 17 May 2012. Reference/Instruction Librarian Dempsey presents a study of a holistic
Annotated Bibliography
reference model implemented at Raritan Valley Community College in 2009. This model
combines tiered reference services with roving librarians, increased virtual reference, on-call
librarians, and reduced staffing at the reference desk. Issues of concern for continued study
include reorganization of staff, privacy and noise issues surrounding roving librarianship, and
effective scheduling of traditional reference desk service.
Hines, Samantha Hines. “Outpost Reference: Meeting Patrons on Their Own Ground.” PNLA Quarterly
72.1 (2007): 12+. Library, Information Science & Technology Abstracts with Full Text. Web. 17
May 2012. This article provides an overview of outpost reference programs in academic
libraries, evaluating these programs as an extension of more traditional outreach efforts. Topics
include program promotion and publicity, outpost locations (academic vs. social spaces), and
scheduling. The author also distinguishes between roving and outpost services, providing case
studies of each model.
Annotated Bibliography
Lavoie, Lisa. “Roving Librarians: Taking it to the Streets.” Urban Library Journal 15.1 (Spring
2008): 1-5. Library, Information Science & Technology Abstracts with Full Text. Web. 17 May
2012. Although the author describes her experience as a “roving librarian” at a rural
community college library, the program is actually an outpost service model. Lavoie includes
step by step guidelines for “setting up shop,” along with an evaluation of long term benefits of
outpost programs to non-traditional students.
Moore, Anne Cooper, and Kimberly A. Wells. “Connecting 24/5 to Millennials: Providing Academic
Support Services from a Learning Commons.” Journal of Academic Librarianship 35.1 (2009):
75-85. ScienceDirect. Web. 17 May 2012. This study, conducted in an academic library and
Learning Commons in 2006, investigates user preferences for reference and roving services, as
well as technical support. The results of this study indicate an overwhelming preference for face
to face reference services, with 40% of respondents favoring roving by librarians. This is an
interesting evaluation of the continuing debate over face to face vs. virtual reference services.
Annotated Bibliography
Nunn, Brent, and Elizabeth Ruane. “Marketing Gets Personal: Promoting Reference Staff to Reach
Users.” Journal of Library Administration 51.3 (2011): 291-300. Library, Information Science &
Technology Abstracts with Full Text. Web. 17 May 2012. Nunn and Ruane review trends in the
promotion of library services, suggesting that successful marketing campaigns are essential to
reaching a diverse user group of part-time, distance learners, and non-traditional students.
Topics include staff re-organization, collaboration between departments, outreach efforts, and
remote reference services such as roving and outpost programs.
Penner, Katherine. “Mobile Technologies and Roving Reference.” Public Services Quarterly 7.1 (2011):
27-33. Library, Information Science & Technology Abstracts with Full Text. Web. 17 May 2012.
This article provides an overview of the Roving Librarian project at the University of Manitoba
Libraries. In addition to discussing the long term benefits to students and faculty, university
librarian Katherine Penner includes a list of technical and wireless requirements, mobile devices,
and staffing challenges to consider in the development of similar outreach programs.
Annotated Bibliography
Rudin, Phyllis. “No Fixed Address: The Evolution of Outreach Library Services on University
Campuses.” The Reference Librarian 49.1 (2008): 55-75. Library, Information Science &
Technology Abstracts with Full Text. Web. 17 May 2012. This article provides a comprehensive
overview and evaluation of changing patterns in library usage, user groups, reference and
outreach services, and even library design and construction over the last 15 years. Topics
include trends in remote access to services, space planning, collaborative search behaviors, and
outpost and roving programs. Recommendations are given for project duration, location of
services, as well as staff/faculty collaboration and motivation. Many of these guidelines would
be useful for start-up outpost projects.
Annotated Bibliography
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