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Say
Why you are calling
good morning //good afternoon /good evening
Say who you are
When you have to answer the phone, there are 3 important things to remember:
Say your telephone number and who you are, eg. 'Jane speaking.'
Never say, "Mum/Dad, or any other adult you live with,… is out". Say "----- can't come to the phone right now - may I take a message?"
Always write down messages including phone numbers and organise with your family where the messages are to be put, eg. by the phone or on the fridge.
Please /thank you
must talk quietly not to cry
should listen to peoplenot to interrupt
speak ill of friends /relatives /strangers
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