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masterclass
search + social media marketing
15 november 2010holstebro, denmark
massimo burgio global search interactive / sempoPARTS 5-7
TOOLS SMM
VIRAL
masterclass
search + social media marketing
PART 5TOOLS
blog SEO• meta tags, keywords• search engine friendly copywriting• URLs, categories, tags, RSS• links, images, embeds
social media marketing
Massimo Burgio, Global Search Interactive @ www.globalsearchinteractive.net More presentations available at www.slideshare.net/massimoburgio
social media optimization• profiles, links, MAO, RSS • pages, groups, apps • tools, time, resources, ethics
social media marketing
blog SEO• meta tags, keywords• search engine friendly copywriting• URLs, categories, tags, RSS• links, images, embeds
Massimo Burgio, Global Search Interactive @ www.globalsearchinteractive.net More presentations available at www.slideshare.net/massimoburgio
social media marketing• content, channels, frequency• pages, groups, fans, friends, apps• tools, time, resources, ethics• social media policy
social media marketing
social media optimization• profiles, links, MAO, RSS • pages, groups, apps • tools, time, resources, ethics
blog SEO• meta tags, keywords• search engine friendly copywriting• URLs, categories, tags, RSS• links, images, embeds
Massimo Burgio, Global Search Interactive @ www.globalsearchinteractive.net More presentations available at www.slideshare.net/massimoburgio
digital rights vs. distribution• facebook TOS• RSS feeds• creative commons
privacy vs. communication• what privacy?• tone of communication• active participation
ethics vs. spam• transparency• opt-in / no spam• listen, don’t shout
the dark side of social media marketing
Massimo Burgio, Global Search Interactive @ www.globalsearchinteractive.net More presentations available at www.slideshare.net/massimoburgio
• to protect your company and brand
• to protect your employees
• to protect your audience
why you need a social media policy
Massimo Burgio, Global Search Interactive @ www.globalsearchinteractive.net More presentations available at www.slideshare.net/massimoburgio
basic blog tools: blog platforms
Massimo Burgio, Global Search Interactive @ www.globalsearchinteractive.net More presentations available at www.slideshare.net/massimoburgio
basic blog tools: wordpress rocks
Massimo Burgio, Global Search Interactive @ www.globalsearchinteractive.net More presentations available at www.slideshare.net/massimoburgio
blogging basics• blog SEO = website SEO• right platform, right plug-ins• fresh, relevant, optimized content• post frequently• use both categories and tags• create and optimize RSS feeds• list your blog in blog directories• submit RSS feeds to feed engines• participate in the blogosphere• participate in social networks
blogging basics: the very basic
Massimo Burgio, Global Search Interactive @ www.globalsearchinteractive.net More presentations available at www.slideshare.net/massimoburgio
blogging basics: blog SEO
blog SEO basics• put blog post title before blog name in title tag• always use permalinks and trackbacks• adopt heading tags (h1 , h2, h3) in blog template• keywords in post title, body, anchor texts• add keywords and descriptions to metatags• don’t forget keyword density, proximity, ratio• focus on content relevancy• links to reference sites – less is best• eliminate dead links• link to other articles in your blog• alt / title attributes in images• avoid duplicate content• always use a clean code • create and submit a sitemap • use a robots.txt file• implement google analytics
Massimo Burgio, Global Search Interactive @ www.globalsearchinteractive.net More presentations available at www.slideshare.net/massimoburgio
fundamentals• homepage / post templates• remember functionalities (plugins)
designers tips• before designing a blog, benchmark• customize your CSS
blogging basics: blog design
Massimo Burgio, Global Search Interactive @ www.globalsearchinteractive.net More presentations available at www.slideshare.net/massimoburgio
blogging basics: editorial strategies
commenting on other blogs• less time / freedom of frequency• no control on main message• can generate traffic / generates authority • source can be e-fluential
create your own blog• time-consuming / need of editorial team• more control on messages• SEO effect• shows your personality
guests authors’ blogs • very time-consuming • difficult to recruit authors• long time commitment• shows your personality • generates high authority
Massimo Burgio, Global Search Interactive @ www.globalsearchinteractive.net More presentations available at www.slideshare.net/massimoburgio
microblogging
Massimo Burgio, Global Search Interactive @ www.globalsearchinteractive.net More presentations available at www.slideshare.net/massimoburgio
more than just twitter• facebook status update• linkedin status update• yahoo! status update• youtube status update• foursquare / gowalla …• tumblr.com• plurk.com• pownce.com …• friendfeed• hellotxt …
microblogging
Massimo Burgio, Global Search Interactive @ www.globalsearchinteractive.net More presentations available at www.slideshare.net/massimoburgio
masterclass
search + social media marketing
PART 6SMM
social media basics• listen and participate to conversations• engage with all target groups and pages
basic tools: social networks• facebook: marketing tool and social phenomena• facebook: users, pages, groups, apps and more• basic networks: facebook, youtube, flickr, linkedin• basic networks (travel): tripadvisor, trivago, google maps• other tools: twitter, podcast, sweepstake, video
social media basics: social networks
Massimo Burgio, Global Search Interactive @ www.globalsearchinteractive.net More presentations available at www.slideshare.net/massimoburgio
one to one social media engagement
networks are for networking• complete info and links in profiles• friends + groups + fan pages• emails + comments + bulletins • active profiles (questions, polls) • fresh quality content• pay attention to other users’ issues• don’t forget to tag media• link building – a lot• no spam, please!• stop marketing, start engaging
Massimo Burgio, Global Search Interactive @ www.globalsearchinteractive.net More presentations available at www.slideshare.net/massimoburgio
WEB 1.0
WEB 2.0
digital identity evolution
source: territorio creativo
Massimo Burgio, Global Search Interactive @ www.globalsearchinteractive.net More presentations available at www.slideshare.net/massimoburgio
more social media mandalas
ADVERTISING
COMMUNICATION
PRODUCTDEVELOPMENT
CUSTOMERCARE
SOCIALMEDIA
MARKETING
source: territorio creativo
Massimo Burgio, Global Search Interactive @ www.globalsearchinteractive.net More presentations available at www.slideshare.net/massimoburgio
conversation tone on social media networks
Massimo Burgio, Global Search Interactive @ www.globalsearchinteractive.net More presentations available at www.slideshare.net/massimoburgio
conversation tone on social media networks
Massimo Burgio, Global Search Interactive @ www.globalsearchinteractive.net More presentations available at www.slideshare.net/massimoburgio
talking about manners: facebook etiquette
http://bit.ly/fb-manners
Massimo Burgio, Global Search Interactive @ www.globalsearchinteractive.net More presentations available at www.slideshare.net/massimoburgio
how to get your facebook account disabled
Massimo Burgio, Global Search Interactive @ www.globalsearchinteractive.net More presentations available at www.slideshare.net/massimoburgio
how to get your facebook account disabled
you can lose your facebook account for • not being human / using a fake name• being reported for abuse by other users• using a personal profile to promote a business/organization• posting copyrighted material• importing too many RSS feeds to facebook notes• promoting business on walls / pages / groups• scraping information off facebook• getting reported by other users for abuse• adding too many friends at once• joining too many groups• post the same message on too many walls• sending out identical personal messages to several friends• placing too many links on posts or messages• sending too many pokes at once• insisting on placing facebook ads that have been refused
Massimo Burgio, Global Search Interactive @ www.globalsearchinteractive.net More presentations available at www.slideshare.net/massimoburgio
masterclass
search + social media marketing
PART 7VIRAL
latest viral videos: a life on facebook
http://bit.ly/life-on-facebook
Massimo Burgio, Global Search Interactive @ www.globalsearchinteractive.net More presentations available at www.slideshare.net/massimoburgio
what is viral marketing? wikipediaviral marketing and viral advertising are terms used to refer to marketing activities leveraging existing social networks to produce exponential effects in brand awareness, by means of a self-replication process analogue to virus spread-out.
short versioninitiatives that incentives users to share a marketing messages with their friends in a voluntary way, generally by word of mouth or electronically.
definition of viral marketing
Massimo Burgio, Global Search Interactive @ www.globalsearchinteractive.net More presentations available at www.slideshare.net/massimoburgio
about viral campaigns• hotmail: the pioneer• the virus analogy• not all viral campaigns work• psychology of target audience is key• creativity unlocks the viral spread• credibility + quality overall• effective + quick management• don’t forget a call-to-action• the perfect link baiting
how viral marketing works
Massimo Burgio, Global Search Interactive @ www.globalsearchinteractive.net More presentations available at www.slideshare.net/massimoburgio
viral channels• internet / web / email• social networks• snail mail (database)• offline
viral elements• existing network / database• interaction / relations• follow-up after the campaign
viral keys• funny• useful and unique• spectacular• shocking
components of a viral marketing campaign
Massimo Burgio, Global Search Interactive @ www.globalsearchinteractive.net More presentations available at www.slideshare.net/massimoburgio
online viral channels• email, advergaming, web • blogs, forums, social networks• youtube, facebook, adsense, itunes
offline viral channels• radio, mobile, user desktop• advergaming, product placement• guerrilla marketing, unconventional
online / offline viral channels
Massimo Burgio, Global Search Interactive @ www.globalsearchinteractive.net More presentations available at www.slideshare.net/massimoburgio
steps of a viral marketing campaign• opportunities analysis• set metrics, goals and KPIs• design creative campaign• develop all necessary formats• identify e-fluenciales• get seeding channels ready• launch the campaign --- e-fluenciales and their networks --- social networks --- email marketing --- other channels / media• execute the campaign• measuring of results / feedback • last minute interventions• final reporting• data / goals analysis
how to plan and run a viral campaign
Massimo Burgio, Global Search Interactive @ www.globalsearchinteractive.net More presentations available at www.slideshare.net/massimoburgio
viral marketing ethics
key principles• happy users will always express positive values about a brand• word of mouth marketing’s goal is to give power to the users
honesty of ROI• honesty of relationship how will we ensure bloggers disclose their relationship and participation in this marketing program?
• honesty of opinion what measures will ensure that we are not influencing bloggers
to say anything other than their own honest/genuine opinion?
• honesty of identity does this program mislead the public in any way that could
damage the reputation of our company?
Massimo Burgio, Global Search Interactive @ www.globalsearchinteractive.net More presentations available at www.slideshare.net/massimoburgio
educational
entertaining
enlightening
the three E of a viral marketing campaign
Massimo Burgio, Global Search Interactive @ www.globalsearchinteractive.net More presentations available at www.slideshare.net/massimoburgio
educational
entertaining
enlightening
engaging
ethic
the five E of a viral marketing campaign
Massimo Burgio, Global Search Interactive @ www.globalsearchinteractive.net More presentations available at www.slideshare.net/massimoburgio
advantages• (generally) low cost• easy to transmit• start with existing network• runs on external resources• it will become alive
disadvantages• lots of time-material• not easy to control
advantages and disadvantages of viral mktg
Massimo Burgio, Global Search Interactive @ www.globalsearchinteractive.net More presentations available at www.slideshare.net/massimoburgio
not defining goals for the campaign
classic mistakes in viral marketing
• buzz: launch new products, support
promotional campaign, create brand awareness
• PR: create a case for your public relation strategy
• lead acquisition: increment of data base for direct marketing actions
• sales: channel traffic towards ecommerce site or special promotions
• advertainment: associate a brand to a viral advertising messaging
• brand equity: viral interaction between users and brand / top of mind
Massimo Burgio, Global Search Interactive @ www.globalsearchinteractive.net More presentations available at www.slideshare.net/massimoburgio
not knowing the process / steps of viral campaigns
classic mistakes in viral marketing
• strategic: identifying goals, and
interaction with marketing plan • creative: developing of creative ideas
in all necessary format• production: different format need
different media and different production time and cost
• seeding: launching the campaign by “seeding” the target networks and relevant e-fluential users
• tracking: measuring traffic and performance of the viral campaign
Massimo Burgio, Global Search Interactive @ www.globalsearchinteractive.net More presentations available at www.slideshare.net/massimoburgio
fearing viral campaigns• better not to run one, then…
thinking viral = internet• best virals are cross-media: web, mobile, email, TV, offline...
thinking viral = stupid or sexy videos• there are many creative ways to be viral
thinking viral cannot be local• think geotargeting
forgetting about creativity and quality• a badly designed gaming platform will never get viral
forgetting about simplicity• viral marketing doesn’t have to be complicated
classic mistakes in viral marketing
Massimo Burgio, Global Search Interactive @ www.globalsearchinteractive.net More presentations available at www.slideshare.net/massimoburgio
not knowing why it has to be viral• probably because viral campaigns are trendy
setting too many goals for the campaign• set realistic goals, and be ready to accept the reality
using the word “viral” in creative content• some users may skip the campaign thinking about viruses
using the same creativity as in TV spots• campaign content should be new and exclusive
asking the agency to make “a game”, or “a movie”• format should be determined by campaign goals and budget
buying a mailing list• more successful if spread by e-fluentials of your target networks
classic mistakes in viral marketing
Massimo Burgio, Global Search Interactive @ www.globalsearchinteractive.net More presentations available at www.slideshare.net/massimoburgio
not using adequate hosting for traffic• it sounds great in PR when server crash because
of high traffic, but…
fossilizing your attention on figures and ROI• best campaigns are not necessarily those with million views on
youtube. better focusing on planned goals and measuring according preset KPIs
not taking in consideration the cost of each step• viral campaigns macro steps are production, seeding, managing.
most companies pay only for production, leaving the rest to the agency’s discretion
not working with a specialized agency• viral marketing is art and science. not all agencies have the right
resources to create and run a viral marketing campaign
classic mistakes in viral marketing
Massimo Burgio, Global Search Interactive @ www.globalsearchinteractive.net More presentations available at www.slideshare.net/massimoburgio
you can select the networks• the more natural way to start
you can select the channels• the most important part in planning
you can select the e-fluencers • but after this the campaign will go on its own
you can select the messaging• don’t forget that best viral campaigns are those
that allow interaction/customization from users
you cannot select the final audience• it’s a viral campaign, right?
a few last words on viral marketing targeting
Massimo Burgio, Global Search Interactive @ www.globalsearchinteractive.net More presentations available at www.slideshare.net/massimoburgio
one of the top viral videos of all times: OK GO
http://bit.ly/OKGO-viral
Massimo Burgio, Global Search Interactive @ www.globalsearchinteractive.net More presentations available at www.slideshare.net/massimoburgio
masterclass
search + social media marketing
NEXTSMO
massimo burgioglobal search interactive / sempowww.globalsearchinteractive.net www.sempo.orgmassimo@globalsearchinteractive.netfacebook.com/massimoburgiotwitter.com/massimoburgiolinkedin.com/in/massimoburgioslideshare.net/massimoburgio
tak!
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