Self-Assessment Process for Roadway Operations

January 26, 2001Self Assesmsnts of Operations and Management

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Self-Assessment Process for Roadway Operations

Prepared forTexITE Meeting

San Antonio, TexasJanuary 26, 2001

January 26, 2001Self Assesmsnts of Operations and Management

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Agenda History of the Effort Scope of Work Options Events The Process Next Steps

January 26, 2001Self Assesmsnts of Operations and Management

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History of the Effort

A part of the contract between FHWA and ITE Phil Tarnoff and Walter Kraft are contractors An action of the National Steering Committee

on Operations Purpose: To develop a self-assessment

prototype to be used by government entities to assess and improve their roadway operations

January 26, 2001Self Assesmsnts of Operations and Management

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Scope of Work

Survey current programs used by transportation agencies

Survey programs used in other fields Develop a prototype Hold internal vetting of prototype Present to the Fall Committee Meeting

January 26, 2001Self Assesmsnts of Operations and Management

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Objective of Self-Assessment To guide an agency’s

management and operations of its existing transportation system so that the system’s performance meets or exceeds customer expectations.

January 26, 2001Self Assesmsnts of Operations and Management

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Self Assessment Questions

What am I doing? How am I doing Could I do better? What should I do better? How are my services viewed by my

customers?

January 26, 2001Self Assesmsnts of Operations and Management

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What are the options?

Do nothing Benchmarking Quality improvements

January 26, 2001Self Assesmsnts of Operations and Management

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Current Examples Incident Management INFORM Traffic Signal Maintenance Manual ISO 9000 Baldrige Criteria Sterling Quality Challenge The DST WAY

January 26, 2001Self Assesmsnts of Operations and Management

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The Bottom Line

Will it make a difference? Is there a process that is best? What is the best process? How detailed should the process be? What level of resources are

reasonable to use for the process?

January 26, 2001Self Assesmsnts of Operations and Management

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Events

Vetting PTI Meeting National Steering Committee

Meeting

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Vetting Event

October 19, 2000 University of Maryland

January 26, 2001Self Assesmsnts of Operations and Management

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Vetting Options

Basic Baldrige Leadership Strategic Planning Customer and Market

Focus Information and

Analysis Human Resource

Focus Process Management Business Models

“Hybrid” Baldrige Organizational Business Results Monitoring Change

January 26, 2001Self Assesmsnts of Operations and Management

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Vetting Participants Vince Pearce – FHWA Debra Chappell –

FHWA Jim Wright – MnDOT Jihad El Eid –

Broward County, FL Emil Wolanin –

Montgomery County, Md

Tony Tramel – Lafayette, LA

Beth Ramirez – Dallas, Tx

Ed Stoloff – Institute of Transportation Engineers

Phil Tarnoff – University of Maryland

Walter Kraft – Parsons Brinckerhoff

Steve Lockwood – Parsons Brinckerhoff

January 26, 2001Self Assesmsnts of Operations and Management

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PTI Meeting

October 26, 2000 Miami Beach, Florida 46 attendees Presented the Vetting Selection Requested Field Tests

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PTI Meeting Comments Involve decision makers and public. Include external and internal assessment. Local vs. national standards. Don’t raise false expectations. What resources are needed? Who provides resources? Everyone involved must attend training. Needs field testing by local and state

agencies

January 26, 2001Self Assesmsnts of Operations and Management

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The Self-Assessment Process Steps Scoring Two Categories

Organizational Business Results

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Steps Gain management and political acceptance Select a representative team Designate a facilitator Provide training at the first meeting Hold multiple meetings to score List deficiencies Tally scores Analyze results and select corrective areas Present to key players Schedule next meeting

January 26, 2001Self Assesmsnts of Operations and Management

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Scoring

“Yes” or “No” answers Record the Percent “Yes” Three Levels

Category Area Agency

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Format of Questions – Organization Customer Relationships – Rate how well the

agency manages and evaluates relationships with its customers. Are customer surveyed on a yearly basis? It it easy for customers to contact the appropriate

individual within the agency? Is feedback provided to customers in a timely

manner? Are complaints monitored to identify trends?

January 26, 2001Self Assesmsnts of Operations and Management

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Format of Questions – Business Results Area-wide Traffic Signal Operations

Are the signal systems retimed every three years? Does the retiming include the use of signal

optimization software, simulation, and field evaluation?

Are the retimings evaluated after they are installed? If adaptive control is used, art the parameters

reviewed every three years? Is traffic pre-emption or priority used to

accommodate the flow of transit and/or emergency vehicles?

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Analyze Results

Develop an Action Plan Large range of scores Score less than 90 Select top 3 to 5

Present to Key Policy Players

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Next Steps

Finalize Draft Process Perform Field Tests Finalize Process Develop Training Modules

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Self-Assessment Process for Roadway Operations

Prepared forTexITE Meeting

San Antonio, TexasJanuary 26, 2001